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Aurea Process

Aurea Process
Formerly CX Platform

Overview

What is Aurea Process?

Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.

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Recent Reviews
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Pricing

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License

$200,000

Cloud
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Aurea Process?

Aurea Process (formerly The Aurea CX Platform) comprises three major enterprise infrastructure solutions – Process for business process automation, an enterprise service bus in Messenger, and Monitor for automated IT systems monitoring. Aurea Process Enterprise Edition combines all three solutions and weaves them together with Studio, a visual modeling tool that allows you to graphically design, build, test and deploy new business processes, monitoring requirements and integrations.

Aurea Process Screenshots

Screenshot of CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.

Aurea Process Video

How Aurea Process is Approaching Enterprise Differently

Aurea Process Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Reviews

(1-1 of 1)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
Aurea CX Platform is a customer experience solution. It consists of 3 parts - CX Processes, CX Messenger and CX Monitor. The first part, CX Processes, is focused on customer experience modelling. The second part, CX Messenger, is essentially a tool that allows plug-and-play implementation. The third one, CX Monitor, functions as a tracking tool that keeps an eye on the integrated systems and any changes that happen over time. There is also an analytical functionality called CX Monitor Enterprise.
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...
Process Engine (6)
58.33333333333333%
5.8
Process designer
60%
6.0
Process simulation
70%
7.0
Business rules engine
50%
5.0
SOA support
50%
5.0
Process player
70%
7.0
Model execution
50%
5.0
Collaboration (1)
40%
4.0
Social collaboration tools
40%
4.0
Reporting & Analytics (3)
53.33333333333333%
5.3
Dashboards
60%
6.0
Standard reports
60%
6.0
Custom reports
40%
4.0
Content Management Capabilties (1)
40%
4.0
Content management
40%
4.0
  • As our customers vary in size and maturity, the ROI ranges accordingly.
  • For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
  • For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.
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