Overview
What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Avalara helps a lot!
Avalara Review
So much potential and such disappointing customer experience
Using Avalara Software has been Great for our Company
Satisfied Customer
Indirect Tax
Avalara is great for small businesses
Avalara is what you need for Sales Tax.
Great!
Unforunately no real benefit
Avalara - My Evaluation
The good, the bad and . . .
My professional advice is to try to find an alternative to Avalara!
Tax compliance - Avalara
How Avalara Differs From Its Competitors
Avalara Business Impact
Avalara New Lines of Business
Avalara Marketplace
Systems Integrated With
Additional Capabilities
Additional Capabilities
Systems Integrated With
Avalara New Lines of Business
Avalara Business Impact
Avalara New Lines of Business
Additional Capabilities
Systems Integrated With
Systems Integrated With
Additional Capabilities
Additional Capabilities
Systems Integrated With
Systems Integrated With
Additional Capabilities
Systems Integrated With
Additional Capabilities
Additional Capabilities
Systems Integrated With
Additional Capabilities
Additional Capabilities
Additional Capabilities
Avalara Business Impact
Avalara New Lines of Business
Avalara Business Impact
Avalara New Lines of Business
Avalara Marketplace
Avalara Business Impact
Avalara New Lines of Business
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Sales and Use Taxes (294)8.989%
- Tax Exemption Processing (201)8.383%
- Tax Data Reporting (247)8.383%
- 3rd-Party Software Integrations (222)8.080%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $21 per month
Product Demos
Avalara AvaTax Demo
Features
Type of tax
A list of the different types of taxes that can be filed using tax compliance software.
- 8.9Sales and Use Taxes(294) Ratings
Software is capable of calculating and filing sales and use taxes.
- 8.3Cross-border Taxes(64) Ratings
Software is capable of calculating and filing taxes, such as customs, across countries.
- 7.7VAT / GST Taxes(55) Ratings
Ability to calculate and manage VAT and GST taxes.
- 8.5Energy and Fuel Taxes(25) Ratings
Ability to calculate and manage energy and/or fuel taxes.
Tax Reporting & Compliance
Activities relating to tax filing, reporting, document management, and exemption certificate processing.
- 8.7Geolocation for Tax Assessment(167) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
- 83rd-Party Software Integrations(222) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
- 8.3Tax Data Reporting(247) Ratings
Ability to export transaction data for tax filing.
- 8.3Compliance Administration Management(191) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
- 8.3Tax Exemption Processing(201) Ratings
Ability to generate, track, exemption certificates from sales invoices.
- 8.1Tax Document Management(192) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
- 7.4Complex Tax Scenario Management(127) Ratings
Ability to automate handling of tax holidays and other anomalies.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Avalara?
Avalara Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
- Supported: Energy and Fuel Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Additional Features
- Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
- Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
- Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
- Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
- Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
- Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
- Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
- Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.
Avalara Screenshots
Avalara Video
Avalara Integrations
Avalara Competitors
Avalara Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Avalara Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(719)Attribute Ratings
- 9.2Likelihood to Renew26 ratings
- 8Availability8 ratings
- 8Performance8 ratings
- 8.1Usability404 ratings
- 5.7Support Rating18 ratings
- 7.3Online Training3 ratings
- 8In-Person Training2 ratings
- 6.4Implementation Rating197 ratings
- 5Configurability5 ratings
- 8Product Scalability7 ratings
- 5.1Ease of integration11 ratings
- 7.9Vendor pre-sale8 ratings
- 1.1Vendor post-sale8 ratings
Reviews
(26-50 of 412)Efficient use and ease of product
- Effectively and efficiently handle sales tax billing on our invoices
- Interface with the various tax jurisdictions for uploading specific tax return files
- At times, we've had intermittent response time for general resolutions.
- Haven't compared pricing to other competitors recently, but I'd be curious where it stands for similar products.
Streamline your sales taxes
- Tax Research
- Request and uploading Certificates
- Resolving Tax discrepancies
- Talking with customer service
- High Cost
- Supports sometimes lack knowledge
A Powerful Tool for Sales Tax Administration!
- Calculates the correct tax regardless of state, county, or local jurisdiction.
- CertCapture provides a site for managing all resale certificates, updating, renewing, and providing reports/backup in the event of an audit.
- One stop shop for all things tax makes my life easier!
- The learning curve is difficult and not much "live" training is provided. Had to figure out much on my own.
- Response time on questions is sometimes slow.
Avalara saves time on Sales and Use tax returns
- Sales and Use tax compliance by State
- Submitting Sales and Use Tax Returns
- Keeping Track of Economic Nexus Thresholds
- Customer Service
- Response time on service tickets
Solid platform for what it is meant to do
- Tax reconciliation
- Jurisdiction identification
- type calculation
- collection and allocation
- Calculate Sales Tax
- Provides reports
- Submits payments to agencies
- When transactions are revised they take a long time to update, sometimes we need to come back the next day to see updated numbers
- Integration with NetSuite
- Ease of use
- Seamless process for charging tax on transactions
- Initial implementation was a little cumbersome
- Could benefit from a little more detailed training
- Provide assistance to customize reports and show users how to create
When it is time to pay taxes to the state, etc you have access to reports that calculate the sales tax collected. Avalara and AvaTax have been a great time saver for our company and I would recommend it to anyone needing this sort of application.
Avalara Sales Tax Made Easy
- Audit Support
- Tax Research
- Rate Validation
- VDA Work
- Customer Support
- Portal Management
- Agreements and Contracts
Great Sales Tax Software in the market today!!!
- Tax Rate Changes are always accurate
- Local jurisdictions taxability is top notch
- Informs of the user of all the changes periodically
- None
Avalara - a great solution for sales tax compliance
- They file timely and accurately
- They handle any state notifications
- They have a resale certificate tool that we are planning to use
- They need to ease the process of adding new states
- Need to make their program more intuitive
- Speed up the system - takes a bit too long when changing screens to refresh.
I use Avalara and I'm not sure why everyone doesn't!
- Determines tax rates for customers depending on that customer's exact ship-to location.
- Files returns correctly and on time.
- Tracks and uses customer supplied exemption certificates to determine a customer's taxability.
- Avalara assumes that companies have IT support. Dumbing down some of their training would be helpful.
- Avalara leads you to believe that they do everything. There is a significant amount of internal time spent setting up and making necessary adjustments to Avalara.
Get CertCapture & Avatax Together!
- It keeps track of all customers' exemption forms and reasons
- Calculates tax in NS based on the CertCapture status
- Submits tax returns at the end of the month for all states and jurisdictions
- A better FAQ section so we don't need to contact customer service
- Quick chat box for questions
- I didn't have any training as I started after we implemented--would be nice to have some training once a new account was made for me
Avalara review
- Adding tax on invoices
- Easy to add new products
- Easy to navigate
- Adding tax exempt certificates
- High cost
- Supports sometimes lacks knowledge
Puts Your Mind at Ease
- They are very quick to help with any questions I have.
- They have always kept me updates on any changes with tax in all states.
- They always include our company with any new webinars and the Avalara Crush this year.
- Training on the how the program works for brand new people.
- Sometimes, it is very hard to understand the customer service people.
- Sometimes, I would like to talk to someone on the phone rather than opening a support case.
Confidence in Compliance
- Provides webinars that bring clarity in the landscape evolving tax compliance.
- Has a large library resource of information to help guide users of their products.
- Filing returns on behalf of their customers.
- Clear access to a resource where links can be accessed directly to state tax websites that provide regulatory information about tax compliance.
Avalara Review
- Certificate Library
- Webinar training
- Support/knowledge center is excellent
- Automated messages from Managed Services to customers should be easier to understand. These are too technical for the average non-accountant getting the initial request for an exemption certification or other information.
- Communication options within the system between users and customers or other users. When trying to figure something out, we always have to go outside the system. It would be helpful to have a way to do it all within the system easier.
Streamline your sales taxes - worthwhile for companies reaching Nexus in a lot of states
- Integrations with cloud platforms
- good user experience
- makes sales tax easy
- one-off exceptions
- helping when a filing frequency gets confused (if you switch to monthly too early, they can't go back and file an annual return)
Review
- file returns timely
- calculate sales tax
- customer service
- educating
Software is fine, customer service is not
- most of the time, it properly calculates sales tax on transactions.
- filing returns is easy and handled entirely by Avalara once everything is setup.
- I feel customer service in all areas needs drastic improvement - customer support, implementation, account management, etc.
- Support for implementation; have the implementation team understand the business you are in and what products/ services you have purchased. Improve upon the sequence of implementation to make logical sense.
Basic use of Avalara
- Compatible with our accounting systems
- Research information is available
- Many options for reports that we can use for filing foreign returns outside of Avalara
- The site for looking at transactions is very slow and drags out our monthly review processes.
- Our attempt to complete a VDA with Avalara was a horrible experience that was barely started and eventually moved to another provider after not being able to get past the basic setup. It included weeks of pushing.
Avalara - Improvements needed!
- Calculation of sales taxes on our products and services
- Filing sales tax returns and payments
- Integrating with NetSuite
- providing integration with states for change in return frequency requirements
- flexibility in timing and support for errors
- amending returns and requesting refunds
Vertex vs Avalara
- Ease of looking up rates
- Ease of testing
- Following up with customers
This makes what could be a nightmare, bearable
- Track sales by state
- Managing sales for taxable/tax exempt customers
- Providing warnings of potential new Nexus status
- More assistance and availability of knowledge on Canadian Taxes
- More consistency in connectors for various accounting systems and ERPs
Wonderful experience
- Sales Tax management
- Exemption certificates management
- Filling timely returns
- Communication
Sales Tax is complicated - Avalara makes it easier
- Efficiency
- Accuracy
- Communication
- Understanding of help tickets/cases and providing accurate solutions