Page 5 of 8 Avalara Reviews & Ratings 2024

Name: Why Avalara?
Uploaded: 2019-10-11T00:51:25.000Z
Duration: 3 min 59 s
Description: Why Avalara?

Starting at $21 per month

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Recent Reviews

Avalara doesn't provide what's promised in their contracts

1 out of 10

April 02, 2024

We used Avalara to track, file, and remit state and international sales taxes.

Thank You for Helping Us Track Nexus!!

10 out of 10

March 06, 2024

Incentivized

We are an online auction house that ships all over the States, as well as internationally. We track Nexus in all 50 states with Avalara's …

Avalara helps a lot!

10 out of 10

March 04, 2024

Incentivized

We file sales tax returns in almost all taxable states. Avalara files our returns. We also use CertCapture and TTR.

Avalara Review

7 out of 10

February 29, 2024

Incentivized

We use Avalara to track our sales tax eligible sales and calculating the correct amount of sales tax that should be charged and remitted …

So much potential and such disappointing customer experience

2 out of 10

February 22, 2024

Incentivized

We use Avalara Avatax to collect and remit sales tax. We sell to customer nationwide so we have economic nexus in states other than our …

Using Avalara Software has been Great for our Company

10 out of 10

December 05, 2023

Incentivized

Avalara has provided excellent service in helping us setup each state we have nexus in for sales and use tax. Since the time of getting …

Satisfied Customer

8 out of 10

December 05, 2023

Incentivized

We use Avalara to calculate our sales tax via our CRM as well to process our returns. We have used Avalara to calculate sales tax on our …

Indirect Tax

9 out of 10

December 05, 2023

Incentivized

I played a pivotal role in implementing AvaTax at Alchemee. I used to manage the system. We filed our US and Canadian returns through this …

Avalara is great for small businesses

9 out of 10

December 05, 2023

Incentivized

Our company uses it to capture sales tax in our e-commerce business. We integrate AvaTax with WooCommerce platform. We also use Avalara to …

Avalara is what you need for Sales Tax.

8 out of 10

December 05, 2023

Incentivized

We use it to calculate the sale tax on invoice, to reconcile transaction for accounting purposes. <br>Only small problem we are running …

Great!

10 out of 10

December 05, 2023

Incentivized

We use Avalara for our sales tax compliance. Avalara is excellent at tracking the data necessary to fill out the sales tax returns. We …

Unforunately no real benefit

1 out of 10

October 24, 2023

Incentivized

We were told that Avalara can do what we needed it to do but after the purchase we spent a year talking to their support and no one could …

Avalara - My Evaluation

10 out of 10

September 30, 2023

Incentivized

It's used for calculating taxes for various commodities. It can be interfaced with Sage Intacct, and the invoices created in Intacct can …

The good, the bad and . . .

7 out of 10

September 29, 2023

Incentivized

Currently, I am the primary user, with my manager as back-up. I do have plans to roll out the application to billing personnel in my …

My professional advice is to try to find an alternative to Avalara!

1 out of 10

September 01, 2023

Determination if sales tax is in applicable in a particular state and/or locality. Also, file sales tax returns in all states applicable. …

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How Avalara Differs From Its Competitors

Additional Capabilities

Our organization has benefited from all of these capabilities/components.

Incentivized

Additional Capabilities

My clients use the returns and CertCapture features. They have found it to be very useful and time-saving. CertCapture has also helped them organize their exempt customers.

Incentivized

Additional Capabilities

We utilize exemption certificate management to create a central database for our exemptions, which has proven extremely helpful in managing our taxability profile.

Incentivized

Additional Capabilities

We expect to use Cert Capture in the coming year as we expand our B2B sales. We are benefiting from return filing services.

Incentivized

Additional Capabilities

We utilize Avalara for managing tax return filings and exemption certificate management, and have had few issues in these areas. Avalara does these well.

Incentivized

Additional Capabilities

We have not yet, but given our level of satisfaction with AvaTax, we are looking to add more product offerings to our portfolio.

Incentivized

Additional Capabilities

No, but we look into it often. Exemption certificate management is definitely one on our radar. However, I work for a nonprofit, and cost is always the underlying issue.

Incentivized

Additional Capabilities

We use the exemption certificate, and it's very helpful. We would be happy to use managed returns filing. However, it depends on the AvaTax and exemption certificate working well.

Incentivized

Additional Capabilities

We don't have a need for these additional services. However, many industries need this and it's good that Avalara is a one-stop shop for all your tax needs.

Incentivized

Additional Capabilities

We use the returns portion of Avalara as well. It makes balancing the taxes very easy with our ERP system.

Incentivized

The tax calculation is the best part. CertCapture continues to be a struggle and we have not yet implemented managed returns filing -- even though we signed up for it -- due to ongoing questions with the POA and the inability to get a contact person to discuss this.

Incentivized

Additional Capabilities

We have benefited from returns filing...we use Avalara for all of our excise fuel filings.

Incentivized

Additional Capabilities

We do use their returns filing and look to implement Cert Capture in the near future. We look forward to the additional technology and reduction of time spent on tax issues.

Incentivized

Additional Capabilities

We have been working with managed returns filing and it is extremely useful. It cuts down the work that we would need to do at the end of the month to keep on top of our tax filings by almost 90% since it pulls in transactions from our ERP. It is probably less complex with CertCapture, but …

Incentivized

Additional Capabilities

We haven't used the returns filing or exemption certificate management, but I've looked into it and we may in the future if we have more economic nexus taxed states.

Additional Capabilities

We do not use these features at this time due to an older internal system that handles all of that process. We may consider changing in the future.

Incentivized

Avalara New Lines of Business

Avalara has allowed us to sell to any market based on the configuration of who needs to be taxed and on what products. Additionally there are different rules associated with where product is shipping from and that can all be managed as well very easily. It is a critical part of our quoting …

Incentivized

Avalara Business Impact

Avalara helps becasue it is always up to date. I don't have to worry about changing tax rates as it all happens for me in the background. If I had to keep up with all of the states/counties and their tax rates I may as well do it manually. With Avalara I don't have to worry about any of …

Incentivized

Additional Capabilities

We use both the exemption certificate management tool, CertCapture and have most of our returns filed through Avalara. These are both integral services that reduce our effort and cost for the overall sales tax management process.

Incentivized

Avalara Business Impact

With the passage of Wayfair by the Supreme Court during 2018, it's important to stay up-to-date with the constantly changing economic nexus standards that are being implemented by state legislators. Avalara has been integral to our ability to quickly recognize when we have triggered an economic …

Incentivized

Additional Capabilities

We have not taken advantage of these features from Avalara. Having new finance leaders this year, they might take another look

Incentivized

Additional Capabilities

We use managed returns and exemption certificate management.

The managed returns have made submitting our returns automatic and eliminated the late returns as schedules are different between states.

The certificate management has completely solved the problem we had in obtaining, filing and finding …

Incentivized

Avalara New Lines of Business

We could not be an online eCommerce business without it.

Incentivized

Avalara Business Impact

They take care of monitoring the tax changes in the 10,000+ taxing jurisdictions - so I don't have to.

Incentivized

Avalara New Lines of Business

IT has not allowed us to expand but rather be more conforatble in our existing markets

Incentivized

Avalara Business Impact

The info is ALWAYS up to date and this allows us to keep moving without slowing down.

Incentivized

Additional Capabilities

We do benefit from both managed returns filing and exemption certificate management. I would say overall those services are pretty well done. One major tiff with return filing is the inconvenience surrounding use tax reporting. Avalara does not offer an efficient solution to report use tax, …

Incentivized

Additional Capabilities

We don't currently use any of these capabilities at this point in time. There is some discussion to get these implemented but we like our offline excels. The biggest hurdle is the workflow aspect as Avalar does not handle workflow change very well. If we can get passed this hurdle we would like …

Incentivized

Additional Capabilities

We do not utilize these capabilities however we have heard good feedback from other organizations on the exemption certificate management. At this time we are not in a position to add those capabilities due to our customer base restrictions.

Incentivized

Additional Capabilities

We are very interested in Cert Capture and all that it offers. We are also very interested in returns filing. I know that we would benefit greatly from both. I believe that both would save time in returns and audits as well as help us be more compliant. We will be researching these more in depth.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features

Sales and Use Taxes (295)
8.8
88%
Tax Exemption Processing (201)
8.3
83%
Tax Data Reporting (248)
8.3
83%
3rd-Party Software Integrations (223)
8.0
80%

Reviewer Pros & Cons

View all pros & cons

Initial onboarding through sales team
Helping customers ensure errors don't occur

Meredith Poore Harold, Ph.D.

Owner

The Informed SLP (E-Learning, 11-50 employees)

Storing exemption certificate information
I wish I could go in and look at transactions with more filters, i.e. Customer name, description, etc.

Ally Lyon

Bookkeeper

Lewis & Grant Auctions (Retail, 1-10 employees)

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Pricing

View all pricing

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$21 per month

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Product Demos

Avalara AvaTax Demo

YouTube

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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8.1

Avg 8.4

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.1

Avg 8.4

8.6
Geolocation for Tax Assessment
(168) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
8
3rd-Party Software Integrations
(223) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
8.3
Tax Data Reporting
(248) Ratings
Ability to export transaction data for tax filing.
8.3
Compliance Administration Management
(191) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
8.3
Tax Exemption Processing
(201) Ratings
Ability to generate, track, exemption certificates from sales invoices.
8
Tax Document Management
(193) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
7.1
Complex Tax Scenario Management
(128) Ratings
Ability to automate handling of tax holidays and other anomalies.

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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

Supported: Sales and Use Taxes
Supported: Cross-border Taxes
Supported: VAT / GST Taxes
Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

Supported: Geolocation for Tax Assessment
Supported: 3rd-Party Software Integrations
Supported: Tax Data Reporting
Supported: Compliance Administration Management
Supported: Tax Exemption Processing
Supported: Tax Document Management
Supported: Complex Tax Scenario Management

Additional Features

Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Why Avalara?

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Avalara Downloadables

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Avalara starts at $21.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(720)

Attribute Ratings

Reviews

(101-125 of 197)

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May 09, 2019

Avalara Tax Return

Andrea Campbell

Manager - Fuel Taxes & Fees

United Airlines (Airlines/Aviation, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Implementation Rating

Still working on the implementation. Few of my returns are not implemented yet, hope you have it done in the next few months.

May 09, 2019

Show me why should I stay

Maryuri Doria, PMP

Development Program Manager

Thales USA, Inc. (Aviation & Aerospace, 10,001+ employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

The API implementation was fairly easy.

May 09, 2019

Avalara -- The Perfect Solution for a 1 Person Tax Dept

Gary McGee

Tax Manager

Gemaire Distributors LLC (Wholesale, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Because our system was not a mainstay and hardly known, we spent a year waiting for our IT dept to either build the bridge or find a mutual customer who did, so we piggybacked on the bridge that was built to Avalara.

May 09, 2019

Useful Technology, but Some Support Issues

Verified User

Manager in Finance and Accounting

Computer Software Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Our initial implementation with our previous ERP was quick and easy. We were able to work with it in production extremely quickly. Implementing AvaTax with our new ERP was more complex, and we were behind schedule mostly because of difficulty in getting support from our account team.

May 01, 2019

Great reports for return filing and quick automatic tax calculations!

Verified User

Administrator in Finance and Accounting

Arts and Crafts Company, 1-10 employees

Score 10 out of 10

Vetted Review

Verified User

Implementation Rating

I wasn't involved in the implementation of Avalara, however, I am involved in upgrades. Upgrades occur periodically on our accounting software, Sage 100, and also on our website software. Avalara integrates well with both and we generally have no issues completing updates to our system. Everything works smoothly and effortlessly.

April 22, 2019

AvaTax makes life easy for my sales team!

Mike Markham

Director of Business Technology Solutions

Commenco, Inc. (Logistics and Supply Chain, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

It was fast and easy.

April 19, 2019

Avalara - A Great Way to Automate your Sales Tax Management

Victor Castleman

Senior Tax Manager

Apptio (Information Technology and Services, 501-1000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Overall, the implementation was smooth. Avalara did a good portion of the implementation and made sure the rest of the configuration was done correctly by me. I did a fair amount of testing in our sandbox to ensure there were no bugs.

April 19, 2019

Avalara makes taxing easy!

Chris Wineinger

Business Analyst

Dorner Mfg (Industrial Automation, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Support is ready to handle questions quickly to get you up and running. Getting started guides are easy to follow.

April 17, 2019

It was easy

jeff Marr

President

C&P Microsystems (Printing, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

We had an excellent go live person, the only issue we had was identifying the support person to get our system set up that knew our ERP system.

When getting started and you need help, make sure the person is familiar with what you are integrating with.

April 17, 2019

AvaTax and 3dCart plug and play

Bruce Butler

Marketing Manager

TMC Industries Inc (Chemicals, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Works great with 3dCart e-commerce software.

April 17, 2019

Avalara AvaTax takes the Hassle out of Sales Taxes

Verified User

Vice-President in Finance and Accounting

Computer Software Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Avalara AvaTax implementation was very straightforward and easy to complete.

April 16, 2019

Avalara Review

Rob Clawson

Controller

Links Unlimited Inc. (Wholesale, 51-200 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Way too hard and not informed enough about the process.

January 18, 2019

The Growing Solution

Morgan Eliasen

Tax Manager

Backcountry.com (Retail, 501-1000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

ERP implementation was relatively straightforward, but the implementation team didn't always seem the most knowledgeable to our questions.

December 18, 2018

Avalara - A great do it all Tax solution

Brandon Samuels

Finance Manager - Revenue Management

The Kraft Heinz Company (Food & Beverages, 10,001+ employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

It was expensive. It is a complicated system that does take some time to get it implemented correctly from start to finish. As a like to say the juice was worth the squeeze. Spend the time on the up front so that you get a long lasting product that works.

December 12, 2018

Useable but could use some improvements

Verified User

Manager in Finance and Accounting

Veterinary Company, 201-500 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Implementation went very well. We ended up having to push off our go-live date by a month but once we were able to work out our problems we had a fairly seamless implementation.

The keys to our success were lots of testing on our end and working with Avalara to smooth out problems we encountered. The best help for us was when Avalara's team would open a window of time where they could see all transactions flowing from us to them. That helped pinpoint where the problems were generating and what was functioning appropriately and what wasn't.

December 11, 2018

Manage sales taxes with Avalara!

Allan Weizmann, CPA, CA

CFO North America

Moroccanoil (Cosmetics, 51-200 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Make sure to gather all of your accounts numbers for each state and all the login credentials for each States’ websites to speed up the process.

December 07, 2018

AvaTax is a simple solution for complicated sales tax rules

Verified User

Professional in Sales

Retail Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

The documentation for developers on the API calls was very helpful.

December 06, 2018

Quick Avalara Review

Brian Gimbel

Financial Controller

Northern Contours (Building Materials, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

The implementation seemed to be done well. It was before I started.

December 05, 2018

Avalara pays for itself

Roger Crist, Jr.

Director of Finance

eFileCabinet (Computer Software, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

It was pretty straightforward, as we were already following a manual process of preparing returns.

December 05, 2018

Manually calculating sales tax and filing returns yourself? WHY?! Avalara does that for you!

Verified User

Analyst in Finance and Accounting

Computer Software Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Establishing the tax connector was a bit of trouble using QuickBooks, but was quite seamless with Zuora. A bit of troubleshooting for both but more problems on the QuickBooks side. Make sure your financial analyst and billing analyst are trained.

December 05, 2018

Near perfect.

James Donnelly

Staff Accountant

Thomas Scientific (Biotechnology, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Avalara was already implemented when I started, but they have been a great resource during acquisitions.

November 09, 2018

Avalara Makes Things Easy

Laura Lamprecht

Financial Controller

Proven Winners North America, LLC

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

There are very specific procedures to follow and wasn't as intuitive as I would have liked it to be.

November 05, 2018

Avalara makes life easier

Jodi Burkett

Senior Accountant

Viveve, Inc. (Medical Devices, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

I was not involved in the implementation, my only word of caution is to make sure Avalara is loaded on all computers and also needs to be loaded for new employees.

October 30, 2018

Generally pleased

RYAN VANLANDINGHAM

Accountant

Logic, Inc. (Industrial Automation, 11-50 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Rely on experienced NetSuite partners. Take advantage of free month of Avalara sandbox that we were offered. The implementation specialist at Avalara that worked on our project was very good at his job, got us set up in less than a day.

October 30, 2018

Avalara why use anything else for your tax needs

Verified User

C-Level Executive in Corporate

Wholesale Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

No, implementation with our ERP was smooth.

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Avalara AvaTax Demo

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