Page 7 of 8 Avalara Reviews & Ratings 2024

Name: Why Avalara?
Uploaded: 2019-10-11T00:51:25.000Z
Duration: 3 min 59 s
Description: Why Avalara?

Starting at $21 per month

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Recent Reviews

Avalara doesn't provide what's promised in their contracts

1 out of 10

April 02, 2024

We used Avalara to track, file, and remit state and international sales taxes.

Thank You for Helping Us Track Nexus!!

10 out of 10

March 06, 2024

Incentivized

We are an online auction house that ships all over the States, as well as internationally. We track Nexus in all 50 states with Avalara's …

Avalara helps a lot!

10 out of 10

March 04, 2024

Incentivized

We file sales tax returns in almost all taxable states. Avalara files our returns. We also use CertCapture and TTR.

Avalara Review

7 out of 10

February 29, 2024

Incentivized

We use Avalara to track our sales tax eligible sales and calculating the correct amount of sales tax that should be charged and remitted …

So much potential and such disappointing customer experience

2 out of 10

February 22, 2024

Incentivized

We use Avalara Avatax to collect and remit sales tax. We sell to customer nationwide so we have economic nexus in states other than our …

Using Avalara Software has been Great for our Company

10 out of 10

December 05, 2023

Incentivized

Avalara has provided excellent service in helping us setup each state we have nexus in for sales and use tax. Since the time of getting …

Satisfied Customer

8 out of 10

December 05, 2023

Incentivized

We use Avalara to calculate our sales tax via our CRM as well to process our returns. We have used Avalara to calculate sales tax on our …

Indirect Tax

9 out of 10

December 05, 2023

Incentivized

I played a pivotal role in implementing AvaTax at Alchemee. I used to manage the system. We filed our US and Canadian returns through this …

Avalara is great for small businesses

9 out of 10

December 05, 2023

Incentivized

Our company uses it to capture sales tax in our e-commerce business. We integrate AvaTax with WooCommerce platform. We also use Avalara to …

Avalara is what you need for Sales Tax.

8 out of 10

December 05, 2023

Incentivized

We use it to calculate the sale tax on invoice, to reconcile transaction for accounting purposes. <br>Only small problem we are running …

Great!

10 out of 10

December 05, 2023

Incentivized

We use Avalara for our sales tax compliance. Avalara is excellent at tracking the data necessary to fill out the sales tax returns. We …

Unforunately no real benefit

1 out of 10

October 24, 2023

Incentivized

We were told that Avalara can do what we needed it to do but after the purchase we spent a year talking to their support and no one could …

Avalara - My Evaluation

10 out of 10

September 30, 2023

Incentivized

It's used for calculating taxes for various commodities. It can be interfaced with Sage Intacct, and the invoices created in Intacct can …

The good, the bad and . . .

7 out of 10

September 29, 2023

Incentivized

Currently, I am the primary user, with my manager as back-up. I do have plans to roll out the application to billing personnel in my …

My professional advice is to try to find an alternative to Avalara!

1 out of 10

September 01, 2023

Determination if sales tax is in applicable in a particular state and/or locality. Also, file sales tax returns in all states applicable. …

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How Avalara Differs From Its Competitors

Additional Capabilities

We currently use Avalara's return filings and we have benefited significantly considering we have about 7-10 returns to file a month and a very lean accounting department.

Incentivized

Additional Capabilities

We do take advantage of Avalara by having them also file our returns. It was a no brainer to get our sales tax rate from them and then have them fill out the returns and file for us.

Incentivized

Additional Capabilities

Yes, will consider adding the service for tax return filling at some point when we are ready.

Incentivized

Our organization uses both Avalara's consulting service and return preparation service in addition to Avatax. Having a one stop shop for all of our indirect tax compliance needs is a huge benefit to our organization. Being able to pull reports for audit support is a huge time saver and any time …

Incentivized

Additional Capabilities

Our company uses the Returns Filing of Avatax and it's a great benefit to just be able to reconcile the 2 reports and know that the company is only paying what it should be.

Incentivized

Additional Capabilities

We do not use AvaTax returns, but we recently started using CertCapture. I love that the exemptions are attached to the individual sales.

Incentivized

Additional Capabilities

No, we have not. We did pay for it initially but later on decided to prepare returns on our own due to complexity of our business. We never got any credit or refund for service we never used.

Additional Capabilities

The returns filing process has been extremely important to our organization. We probably would not have chosen to use Avalara if this option was not provided. It integrates really well with AvaTax, so the tax is calculated and returns are filed all together. We also use exemption certificate …

Incentivized

Additional Capabilities

Yes, we use Cert Capture or AvaCert. We are happy with it.

Incentivized

Additional Capabilities

We have not used exemption certificate management and are looking at adding that service this year.

Incentivized

Additional Capabilities

Yes. We do use both of those features. Most of our clients are tax exempt so that was a good feature to have.

Incentivized

Additional Capabilities

We use the return filing capabilities. We had Avalara perform a nexus study for us and help us be compliant in all the states we sale products. We are required to file in 31 states. In addition, some of those states require multiple returns depending on county laws. Using this service eliminates …

Incentivized

Additional Capabilities

We use Avatax Returns. We use our own internal system for managing exemption certificates.

Incentivized

Additional Capabilities

We have not taken advantage of this yet, but we will explore this as our company grows.

Incentivized

Additional Capabilities

Yes, we use both of these features. We don't have a lot of exempt customers, but when we do, we always have an issue.

Incentivized

Additional Capabilities

We use them all. We used the CertCapture to update our records. We use Avatax to manage, calculate and pay our sales tax obligations, file our returns. Basically, Avatax is my sales tax department.

Incentivized

Additional Capabilities

We do the SST returns for one entity and we use CertCapture.

Incentivized

Additional Capabilities

We use the Avalara Certification Service and filing service together with Avalara AvaTax as a one-stop solution for our USA sales tax compliance.

Incentivized

Additional Capabilities

Yes, we utilize both the return filing and certificate management. Both have taken an administrative load off my staff. They can focus more on the intricacies of various state law and less time dealing with completing forms and managing certificates.

Incentivized

Additional Capabilities

We use Avalara to manage certificates and file returns, both very valuable features

Incentivized

Additional Capabilities

Automated payments - Direct withdrawal from our bank accounts
Automated tax calculation and tax rate guidance
Some tools online to help foresee or calculate tax impact before implementing sale

Incentivized

Additional Capabilities

We have definitely benefited from managed return filings. Much of the time savings has been through this function. We don't have that many customers that have exemption certificates so we are not currently utilizing the exemption certificate management.

Incentivized

Additional Capabilities

Our company leverages the managed returns extensively and it really does save us a lot of time and effort. We do have AvaCert as well but have not leveraged the software as of yet however the setup of this software is relatively clean and clear. Over all the automation abilities in Avalara have …

Incentivized

Additional Capabilities

Yes we do use Cert Capture. I am glad we do, but navigation on the site is not easy to understand.

Incentivized

Additional Capabilities

We have definitely benefited from managed returns filing because we no longer have to worry about submitting the filings on time or checking the filings for errors.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features

Sales and Use Taxes (295)
8.8
88%
Tax Exemption Processing (201)
8.3
83%
Tax Data Reporting (248)
8.3
83%
3rd-Party Software Integrations (223)
8.0
80%

Reviewer Pros & Cons

View all pros & cons

Initial onboarding through sales team
Helping customers ensure errors don't occur

Meredith Poore Harold, Ph.D.

Owner

The Informed SLP (E-Learning, 11-50 employees)

Storing exemption certificate information
I wish I could go in and look at transactions with more filters, i.e. Customer name, description, etc.

Ally Lyon

Bookkeeper

Lewis & Grant Auctions (Retail, 1-10 employees)

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Pricing

View all pricing

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$21 per month

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Product Demos

Avalara AvaTax Demo

YouTube

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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8.1

Avg 8.4

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.1

Avg 8.4

8.6
Geolocation for Tax Assessment
(168) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
8
3rd-Party Software Integrations
(223) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
8.3
Tax Data Reporting
(248) Ratings
Ability to export transaction data for tax filing.
8.3
Compliance Administration Management
(191) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
8.3
Tax Exemption Processing
(201) Ratings
Ability to generate, track, exemption certificates from sales invoices.
8
Tax Document Management
(193) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
7.1
Complex Tax Scenario Management
(128) Ratings
Ability to automate handling of tax holidays and other anomalies.

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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

Supported: Sales and Use Taxes
Supported: Cross-border Taxes
Supported: VAT / GST Taxes
Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

Supported: Geolocation for Tax Assessment
Supported: 3rd-Party Software Integrations
Supported: Tax Data Reporting
Supported: Compliance Administration Management
Supported: Tax Exemption Processing
Supported: Tax Document Management
Supported: Complex Tax Scenario Management

Additional Features

Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Why Avalara?

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Avalara Downloadables

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Avalara starts at $21.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

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Attribute Ratings

Reviews

(151-175 of 197)

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September 25, 2018

Avalara Review After 1 Year of Use

Verified User

Manager in Finance and Accounting

Computer Software Company

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Very satisfied! I did the implementation myself!

July 06, 2018

Avalara and AvaTax, the go-to product

Wayne Spivak

CFO

Lorman Education Services (Consumer Goods, 1-10 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Their communication with customers needs to be improved. However, I just called Customer Support by adding a new State and they (she) was very good.

July 06, 2018

Sales Tax

Tessa Peterson

Staff Accountant

The Tile Shop (Retail, 1001-5000 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

A different department handled this.

June 19, 2018

User Friendly

Yan Liu

Senior Accountant

Communication Service for the Deaf (CSD) (Non-Profit Organization Management, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Was not involved in the implementation of Avalara AvaTax at that time.

June 18, 2018

Avalara Avatax Review

Verified User

Project Manager in Finance and Accounting

Internet Company, 5001-10,000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Avalara's implementation team worked directly with our tech team to ensure the backend calls work smoothly and effectively. It was a very easy process.

June 14, 2018

In LOVE with AVATAX!

Becky Wade

Accounting Department/IT

Equipment Corporation of America (Construction, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

The Key insights to implementation are making sure you read the sourcing codes and mapping them properly.

March 21, 2018

Avalara will set you up for maximum usage volume even if that's not what you need.

Verified User

Director in Finance and Accounting

Medical Devices Company, 501-1000 employees

Score 2 out of 10

Vetted Review

Verified User

Implementation Rating

Buyer beware. You need to make sure the system set up will truly generate usage report that reflects your business. Or, they will set it up to generate maximum usage volume even if that's not what you need.

Also, if you change your mind on what features you want, there will be no refund for what you purchased. We initially purchased return preparation feature and later on decided to prepare returns ourselves due to the depth of industry and historical knowledge required to do it right. When we contacted Avalara, we were told that even we never used it, there will be no refund or credit or any other considerations, unlike most subscription software service providers.

February 13, 2018

Highly Recommend Avalara AvaTax for Sales Tax compliance!

Verified User

Manager in Finance and Accounting

Medical Devices Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

The implementation team was really helpful. I didn't know a ton about sales tax at the time of implementation and they helped a lot on figuring out which tax codes to use, etc. They had a pretty streamlined process of what exactly needed to be done for implementation, which made my job much easier.

February 12, 2018

AvaTax - Compliance Comfort

Paul Cummings

Controller

Davenport Group, Inc. (Computer Hardware, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Setting up customized codes is the most challenging part of the implementation; the rest is a breeze.

February 01, 2018

AvaTax - Sales tax solution for our company

Kellie Harrell, CPA

Senior Accountant

TriEst Ag Group, Inc. (Chemicals, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

We were provided with a implementation specialist in the beginning who walked us through everything. We did a lot of testing and training before we starting using AvaTax. I believe it would have been a little difficult if our company did not already have an IT specialist as an employee on our side.

January 31, 2018

Avalara AvaTax- To rest peacefully knowing your sale taxes are calculated correctly

Verified User

Executive in Finance and Accounting

Computer Software Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

This was the second implementation for me as I had implemented Avalara at my prior company. Knowing how the process worked and what was expected from me and my time was critical in being able to role this product out at Square 9. The most important parts of getting the system set up properly are coding your products to the predetermined tax settings as well as setting your states with log-ins and passwords.

January 30, 2018

Great software, very intuitive!

Philip Redline, LSSBB

Controller

Shippensburg University of Pennsylvania (Transportation/Trucking/Railroad, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Implementation was rather painless once all the quirks were worked out.

January 24, 2018

My road to sanity with AvaTax...

Verified User

Manager in Finance and Accounting

Construction Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

AvaTax is a comprehensive and broad-scale program. It takes some time to wrap your head around it, even if you are a seasoned tax preparer.

January 23, 2018

Highly Recommended

Verified User

Manager in Corporate

Oil & Energy Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Yes. It is time-consuming and we had to do a lot of clean up work on our customer list. It is imperative people watch the webinars. They are extremely helpful.

January 22, 2018

Great Product and Easy to Use

Amy Hansen

Lead Tax Accountant- Indirect Tax

Global Payments (Financial Services, 5001-10,000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

For implementation, I would like if there were more checklists for the implementation process I find it easier to have a printed checklist then just all online.

January 22, 2018

We love AvaTax

Eric O'Link, CPA

Controller

Nystrom (Building Materials, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

AvaTax was implemented before I joined our organization. Our system required a third-party connector to interface between our ERP system and AvaTax. Our ERP system has since been upgraded to allow for communication directly with AvaTax, but we continue to use the third-party connector, as we determined that it has more functionality.

January 22, 2018

US Sales Tax Compliance Made Easy

Steve Kopelchak

Information Systems Manager

Innomotive Solutions Group (Mechanical or Industrial Engineering, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

The implementation was quick and seamless for us as it is integrated with our Epicor ERP system.

January 19, 2018

The least taxing way to handle taxes

John Free, CPA

Controller

TUUCI (Furniture, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

I thought the implementation was fairly straightforward. We started AvaTax on a standard ERP system with easy integration. Later we switched to a more custom solution and wrote the APIs to integrate.

January 16, 2018

Avalara Ava Tax Review

Verified User

Executive in Finance and Accounting

Financial Services Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

No. There were some communication issues regarding the implementation, but when it actually did happen, it was smooth

January 12, 2018

North Carolina Business

Pat Farl

Controller

Business Supplies and Equipment, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Its overwhelming. Not sure. I put off training/email alerts from Avalara - my fault. Have great tutorials and help. Can bring a horse to water...

January 10, 2018

AvaTax Review

Clayton Boggess

Co-Owner

Big Fundraising Ideas (Fund-Raising, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

January 10, 2018

Avalara is a great product

Verified User

Manager in Finance and Accounting

Computer Software Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Just understand your business and have a clear vision of what you would like to accomplish

December 12, 2017

Recommend Avalara for efficiency and usability

Kathryn Troxel, CPA

Global Head of Tax @Anaplan

Anaplan (Information Technology and Services, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

More online seminars or videos that are easy to follow.

We also had errors with getting Avalara to work correctly with Workday because not too many customers use Workday most use Netsuite or HFM or SAP.

December 12, 2017

Avalara Software - ease of payments and tax rate updates

Joe Florio

Financial Systems Manager

Clever Devices (Information Technology and Services, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

I would have liked more support and guidance available and direct one on one consulting as opposed to watching videos.

December 12, 2017

I hate filing sales tax but AvaTax made me almost happy to file now

Linda Krebs

Cofounder, COO

BeBe & Bella (Health, Wellness and Fitness, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Implementation Rating

Very easy - total time to implement was maybe 30 minutes for us . The setup process walked you through the questions which were logical and easy to understand. You do provide a power of attorney and access to a checking account so the tax funds will be withdrawn automatically.

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Avalara AvaTax Demo

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