Page 2 of 17 Avalara Usability, Reviews & Ratings 2024

Name: Why Avalara?
Uploaded: 2019-10-11T00:51:25.000Z
Duration: 3 min 59 s
Description: Why Avalara?

Starting at $21 per month

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Recent Reviews

Avalara doesn't provide what's promised in their contracts

1 out of 10

April 02, 2024

We used Avalara to track, file, and remit state and international sales taxes.

Thank You for Helping Us Track Nexus!!

10 out of 10

March 06, 2024

Incentivized

We are an online auction house that ships all over the States, as well as internationally. We track Nexus in all 50 states with Avalara's …

Avalara helps a lot!

10 out of 10

March 04, 2024

Incentivized

We file sales tax returns in almost all taxable states. Avalara files our returns. We also use CertCapture and TTR.

Avalara Review

7 out of 10

February 29, 2024

Incentivized

We use Avalara to track our sales tax eligible sales and calculating the correct amount of sales tax that should be charged and remitted …

So much potential and such disappointing customer experience

2 out of 10

February 22, 2024

Incentivized

We use Avalara Avatax to collect and remit sales tax. We sell to customer nationwide so we have economic nexus in states other than our …

Using Avalara Software has been Great for our Company

10 out of 10

December 05, 2023

Incentivized

Avalara has provided excellent service in helping us setup each state we have nexus in for sales and use tax. Since the time of getting …

Satisfied Customer

8 out of 10

December 05, 2023

Incentivized

We use Avalara to calculate our sales tax via our CRM as well to process our returns. We have used Avalara to calculate sales tax on our …

Indirect Tax

9 out of 10

December 05, 2023

Incentivized

I played a pivotal role in implementing AvaTax at Alchemee. I used to manage the system. We filed our US and Canadian returns through this …

Avalara is great for small businesses

9 out of 10

December 05, 2023

Incentivized

Our company uses it to capture sales tax in our e-commerce business. We integrate AvaTax with WooCommerce platform. We also use Avalara to …

Avalara is what you need for Sales Tax.

8 out of 10

December 05, 2023

Incentivized

We use it to calculate the sale tax on invoice, to reconcile transaction for accounting purposes. <br>Only small problem we are running …

Great!

10 out of 10

December 05, 2023

Incentivized

We use Avalara for our sales tax compliance. Avalara is excellent at tracking the data necessary to fill out the sales tax returns. We …

Unforunately no real benefit

1 out of 10

October 24, 2023

Incentivized

We were told that Avalara can do what we needed it to do but after the purchase we spent a year talking to their support and no one could …

Avalara - My Evaluation

10 out of 10

September 30, 2023

Incentivized

It's used for calculating taxes for various commodities. It can be interfaced with Sage Intacct, and the invoices created in Intacct can …

The good, the bad and . . .

7 out of 10

September 29, 2023

Incentivized

Currently, I am the primary user, with my manager as back-up. I do have plans to roll out the application to billing personnel in my …

My professional advice is to try to find an alternative to Avalara!

1 out of 10

September 01, 2023

Determination if sales tax is in applicable in a particular state and/or locality. Also, file sales tax returns in all states applicable. …

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How Avalara Differs From Its Competitors

Yes, Avalara has kept us compliant in the 40 states which we have nexus and need to file taxes. Avalara also keeps us up to date with any upcoming tax laws that will come into effect. Avalara keeps track of your progress towards obtaining nexus in a particular state and suggest on when to apply …

Incentivized

Avalara New Lines of Business

Avalara has allowed our company to continue selling nationwide after the enactment of the Wayfair law. With so many jurisdictions throughout the 50 states, I feel like it would be nearly impossible to stay up to date with all of the rates, rate changes and laws in each of the jurisdictions.

Incentivized

Avalara Marketplace

Yes, we do sell on marketplaces. These marketplaces collect and remit the sales tax for the orders sold through their platform.

Incentivized

Systems Integrated With

We use PENTA, but that is not an option for integration, so we just use uploads

We do not integrate the system with our software, it is all standalone.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

I LOVE AVALARA!!!!

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

We were charged extra for all of the above.

Systems Integrated With

Couldn't even log on to their portal despite numerous requests and promises.

[In my experience] impossible.

Avalara New Lines of Business

No, we just added Avalara to our already existing business.

Incentivized

Avalara Business Impact

Yes, Avalara has maintain compliance across state line in light of new economic nexus laws by making us aware of the potential nexus in our business. Avalara has assisted us by keeping us up to date with current tax law legislation ensuring we are ahead of the comnpliance and necessary requirement.

Incentivized

Avalara New Lines of Business

We haven't got into this stage just yet however looking into expansion in future which I strongly believe Avalara will be helping us down the track. They are very helpful in the past and will be now and near future.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

We have benefited from the use of all of these services. The Avalara Returns allows us to automate the compilation and electronic submission of sales tax returns. CertCapture is used to ensure we …

Incentivized

Systems Integrated With

AvaTax and CertCapture have been integrated with the shopping cart software on our website, which is in turn integrated with our accounting system.

Since our shopping cart for our website was custom written for us exclusively, we ran into a couple snags while integrating AvaTax and CertCapture. We …

Systems Integrated With

Our own tax service via Avatax API NetSuite via NS Connector

In both cases, initial setup was straightforward but troubleshooting issues is a challenge.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

Nexus studies are extremely helpful. I cannot tell you how nice it is to not have to run reports by states and just click my screen to see where we are with economic thresholds. Knowing the returns are automatically filed, even if I forget to …

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Our company used the other services from Acumatica depending on the situation and the operation of our business. We are been benefited from the Avalara returns since we have to fill returns in more …

Incentivized

Systems Integrated With

Prior integration with Quick Books Enterprise desktop Current integration with an Open API web-based system

Not difficult at all!

Incentivized

Systems Integrated With

Integrated with Epicor ERP Want to integrate with R2 rental software

I was not involved in the initial integration but will be for R2.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Avalara Returns and CertCapture have helped us tremendously. The Professional Services have been a bit more disappointing. For example, they did a nexus study (and charged us quite a bit for it). …

Incentivized

Systems Integrated With

Quoting by the sales teams ERP Software Salesforce in relay to a third system NetSuite ERP Software to SAP

For the sales teams, reminding them that they have to hit the calculating tax button was the most, but on the Salesforce/NetSuite ERP software's they is a bit on disconnect as sometimes the …

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Yes, our organization has benefitted from these services. However, as mentioned previously, problems with return filings have occurred and have been very time consuming in order to correct. …

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

Yes, those services do some us time and effort than do them ourself.

Incentivized

Systems Integrated With

Our ERP, Epicor 10, integrates with Avalara for Tax Calcualtions for Sales

Epicor 10, our ERP, integrated to Avalara was an easy process, since it was implemented by Epicor Consultants.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services

We have used all 3. It has helped with organization and our nexus decisions.

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Our company uses the full gambit of Avalara product. We see the benefit in using the full spectrum so our sales tax calculations are as accurate as possible. This program has helped streamline our …

Incentivized

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)

Avalara Business Impact

Yes, without Avalara, we would not be able to keep up with all the constantly changing tax rules from the various states. All we have to do is mark in the settings which states we have Nexus in, and which jurisdictions if there are county or city taxes, and then Avalara does the rest. It's like …

Incentivized

Avalara New Lines of Business

No, we did not expand into any new lines of business due to Avalara's products.

Incentivized

Avalara Business Impact

We sell in all 50 states. Trying to keep up with all of the updates and changes for all 50 states would be exhausting. Avalara keeps us posted on any changes that might effect us and allows us to continue working without worrying about charging the wrong rates.

Avalara New Lines of Business

During the pandemic, we've expand our product offerings to include Shield Cleansers and ThermoVu temperature stations. Our volume of business has greatly increased and our Avalara software and helped us to keep up with it.

Avalara Marketplace

We do not sell on other marketplace sites, but we do sell to all 50 states. By having Avalara working seemlessly with our ERP software, we are confident that we are always charging the correct taxes no matter where we are shipping to.

Avalara Business Impact

In short, yes, Avalara has assisted us in interpreting and applying the new economic nexus laws. We use Avalara to determine what thresholds we need to consider in states that we do have nexus and we are uncertain if we will go well over any reasonable threshold. Avalara has provided us with our …

Incentivized

Avalara New Lines of Business

Avalara has assisted us in opening additional divisions in our company (an electrical division in the Permian Basin and a nationwide industrial division). Because we are a construction company, sales and use tax tends to be more complex. Avalara has helped us to understand the nuances of each …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features

Sales and Use Taxes (295)
8.8
88%
Tax Exemption Processing (201)
8.3
83%
Tax Data Reporting (248)
8.3
83%
3rd-Party Software Integrations (223)
8.0
80%

Reviewer Pros & Cons

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Initial onboarding through sales team
Helping customers ensure errors don't occur

Meredith Poore Harold, Ph.D.

Owner

The Informed SLP (E-Learning, 11-50 employees)

Storing exemption certificate information
I wish I could go in and look at transactions with more filters, i.e. Customer name, description, etc.

Ally Lyon

Bookkeeper

Lewis & Grant Auctions (Retail, 1-10 employees)

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Pricing

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Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$21 per month

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Product Demos

Avalara AvaTax Demo

YouTube

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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8.1

Avg 8.4

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.1

Avg 8.4

8.6
Geolocation for Tax Assessment
(168) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
8
3rd-Party Software Integrations
(223) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
8.3
Tax Data Reporting
(248) Ratings
Ability to export transaction data for tax filing.
8.3
Compliance Administration Management
(191) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
8.3
Tax Exemption Processing
(201) Ratings
Ability to generate, track, exemption certificates from sales invoices.
8
Tax Document Management
(193) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
7.1
Complex Tax Scenario Management
(128) Ratings
Ability to automate handling of tax holidays and other anomalies.

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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

Supported: Sales and Use Taxes
Supported: Cross-border Taxes
Supported: VAT / GST Taxes
Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

Supported: Geolocation for Tax Assessment
Supported: 3rd-Party Software Integrations
Supported: Tax Data Reporting
Supported: Compliance Administration Management
Supported: Tax Exemption Processing
Supported: Tax Document Management
Supported: Complex Tax Scenario Management

Additional Features

Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Why Avalara?

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Avalara Downloadables

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Avalara starts at $21.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(720)

Attribute Ratings

Reviews

(26-50 of 405)

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Companies can't remove reviews or game the system. Here's why

July 17, 2023

Avalara - where your needing support isn't our concern.

Verified User

Executive in Manufacturing

Building Materials Company, 1-10 employees

Score 1 out of 10

Vetted Review

Verified User

Usability

They easily use my credit card to bill their "fees" with no explanation.

July 13, 2023

Efficient use and ease of product

Tony Oliver

Tax Director

Par Pacific (Oil & Energy, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

While I am not fully engaged on day-to-day activities with Avalara any longer, I recall it having relative ease with functionality. Currently, I am not aware of any matters of concern from the staff and other members of the company who are currently using the products both for compliance and sales tax verification.

July 13, 2023

Streamline your sales taxes

Kimberly Marquez

Accounting Specialist

ABP Technologies LLC (Telecommunications, 51-200 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Usability

Once you figure everything out, it's easy to go in and locate to resolve discrepancies.

July 10, 2023

A Powerful Tool for Sales Tax Administration!

Verified User

Director in Human Resources

Business Supplies & Equipment Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Usability

I have trained multiple personnel on the system after learning all on my own, and they have adapted readily and didn't require a lot of follow-up assistance.

July 10, 2023

Avalara saves time on Sales and Use tax returns

Verified User

Professional in Finance and Accounting

Wholesale Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Usability

Overall, Avalara is very good at helping companies navigate the sales and use tax returns and sales tax exemption management. AN area of improvement would be customer service/new employee training.

July 06, 2023

Solid platform for what it is meant to do

Verified User

Professional in Finance and Accounting

Computer Software Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

Avalara is good as what it is meant to do, and the integration into our systems are solid. The reports are pretty straight forward and generally accurate. I am not sure how accurate it would be with international VAT allocation but that might be the next place we try out the service.

July 06, 2023

Worry-free sales tax solution to calculate and submit taxes

Ricardo Gomez

CEO (Chief Executive Officer)

DEITek (Consumer Electronics, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Usability

our only complain is when a transaction is revised it takes a long time to update totals which creates extra work to complete returns

July 06, 2023

Avalara - AvaTax, made Invoice processing and tax reporting easier!

Verified User

Manager in Finance and Accounting

Electrical & Electronic Manufacturing Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

For the most part Avalara/AvaTax do things in the background that you never think about and it makes processing invoices, etc seamless. Adding customers, certificates, etc is very user friendly.

July 04, 2023

Avalara Sales Tax Made Easy

Ahsan Mirza

Head of Tax

Insider (Media Production, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Usability

Failure and with the connector, plus the endless time spent getting it fixed.

July 03, 2023

Great Sales Tax Software in the market today!!!

Verified User

Employee in Finance and Accounting

Information Technology & Services Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Usability

I've used other sales tax compliance software before and I would honestly say Avalara has the most user friendly features etc on the market today. It is easy to learn and with the support from Avalara, you will always have someone available for questions to help you out and for me, it's got to be the #1 sales & use tax system out there today in the market.

June 30, 2023

Avalara - a great solution for sales tax compliance

Verified User

Vice-President in Finance and Accounting

Apparel & Fashion Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Usability

Once it’s set up, it requires very little oversight.

June 27, 2023

I use Avalara and I'm not sure why everyone doesn't!

Marc Petrine

Controller

Spellbinders (Retail, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

Once the data is contained inside of Avalara, the system is very user-friendly when it comes to looking at and using the data. They strongly recommend a review of all the data monthly. This is rather time consuming and hard to do, but it is important. Errors that make it through the system are very difficult and expensive to correct.

June 20, 2023

Get CertCapture & Avatax Together!

Verified User

Employee in Finance and Accounting

Medical Device Company, 201-500 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Usability

The software isn't hard at all to follow. The drop downs are organized and not overly complicated. If you follow the chain of commands, you will end where you are looking to. In CertCapture, there is a great search bar where you can sort by state or customer or exemption. The reporting capabilities are great.

May 30, 2023

Avalara review

Kelly Beck, CPA

Accounting Manager

Surgical Information Systems (Computer Software, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

It is easy to navigate

February 11, 2023

Puts Your Mind at Ease

sujen Brandenburg

Financial Customer Services

Jung Seed (Retail, 201-500 employees)

Score 8 out of 10

Vetted Review

Verified User

Usability

Once you figure everything out, it's very easy to go in fix things, find things, and get your work done.

February 04, 2023

Confidence in Compliance

Patrick Witgen

Customer Care Manager

Regina-Andrew Design Inc (Wholesale, 11-50 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Usability

Avalara is excellent but there is always room for improvement.

February 04, 2023

Avalara Review

Kristy Golliver

Controller

Baker Book House Company (Publishing, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

The overall system is very easy to use and understand. The main reason that I can not rate it at the full 10 is because the reporting is not where I would like it to be. We have four separate divisions in our system that all combine to file together. I would like to see some better reporting to allow me to easier tie each of these division out prior to approving our tax returns.

February 02, 2023

Streamline your sales taxes - worthwhile for companies reaching Nexus in a lot of states

Verified User

Analyst in Finance and Accounting

Food & Beverages Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Usability

The software is fairly easy to use. If something is tricky, support is fairly responsive, with their help you can figure out anything out of the ordinary.

February 02, 2023

Review

Deana Davies

Business Manager

The Tamis Corporation (Wholesale, 1-10 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Usability

As previously stated, a lot of times when I go to Avalara with issues, the matters remain unresolved.

February 02, 2023

Software is fine, customer service is not

Verified User

Director in Finance and Accounting

Consumer Goods Company, 11-50 employees

Score 2 out of 10

Vetted Review

Verified User

Incentivized

Usability

Overall, the software is easy enough to use, reporting could be better and more robust/ user friendly, have ability to create own reports, etc.
The difficulty comes with interacting with or getting any answer from someone at Avalara.

February 02, 2023

Basic use of Avalara

Verified User

Contributor in Finance and Accounting

Online Media Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Usability

It is easy to use, but I do experience some very slow processing times when searching transactions. I often find the page reloading itself with a note that says "it's not you, it's us". A process that could be done in an hour ends up taking 3 hours when completed between the 8th-10th day of the month.

February 02, 2023