Avalara doesn't provide what's promised in their contracts
We used Avalara to track, file, and remit state and international sales taxes.
Starting at $21 per month
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What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Recent Reviews
How Avalara Differs From Its Competitors
Awards
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Popular Features
- Sales and Use Taxes (295)8.888%
- Tax Exemption Processing (201)8.383%
- Tax Data Reporting (248)8.383%
- 3rd-Party Software Integrations (223)8.080%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $21 per month
Product Demos
Avalara AvaTax Demo
YouTube
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Avalara?
Avalara helps to make tax compliance faster,
easier, more accurate, and more reliable for 30,000+ business and government
customers in over 90 countries. Tax compliance automation software solutions
from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document
management, tax return filing, and tax content access. Visit avalara.com to learn more.
Avalara Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
- Supported: Energy and Fuel Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Additional Features
- Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
- Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
- Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
- Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
- Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
- Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
- Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
- Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.
Avalara Screenshots
Avalara Video
Why Avalara?
Avalara Integrations
Avalara Competitors
Avalara Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Avalara Downloadables
Frequently Asked Questions
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Avalara starts at $21.
Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.
Reviewers rate Sales and Use Taxes highest, with a score of 8.8.
The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(720)Attribute Ratings
Reviews
(101-125 of 413)Companies can't remove reviews or game the system. Here's why
April 21, 2022
I LOVE AVALARA!!!
- Quick communication back when you have questions or issues.
- The have awesome webinars and presenters.
- The tax compliance software is very user friendly.
- I honestly don't know at this current point in time.
April 20, 2022
Avalara makes my job less taxing. I am able to make my field employees jobs less taxing.
- It simplified rates on sales orders
- Audit Reports are good.
- Makes filing returns easy - since we do not have to send much data (we import use tax and bad debt)
- Avalara's customer service has gotten worse over the years. Long wait times and the initial support person usually can't resolve this issue We seem to waste a lot of time in this area.
- The new process of entering a support ticket via the website instead of email is not preferred. It makes the whole process take longer to resolve. Also, when support replies to the ticket, the original issue is not included so we have to stop and research what we sent as the issue.
- Our account rep is always trying sell add-on products even when in the middle of an issue.
March 04, 2022
Very good, but could easily be even better
- Cloud based
- Flexibility -- allows me to immediately change/override an address to get the rate I need.
- Visibility of transactions
- They used to have a color coded map that showed the spot address tax rate and the color coded areas showed the area of that tax rate area -- as well as the nearby ones and those rates. That went away. I now pay someone else for something similar. This was a big blow and disappointment.
- Communication process seems to have gotten worse over the years (maybe as your company has gotten bigger) in my opinion.
- My account, transactions numbers, etc. used to be easily seen when I log in. Now it's either taken away, wrong figures, unable to show, etc. Weird and very annoying.
March 04, 2022
Avalara works as explained
- Tax Caluclation
- Address validation
- Tax Returns
- Integration
- Technical information
February 21, 2022
Simple and Efficient Tax Solution
- Collects Tax Exempt certifications
- Calculates tax on all purchases
- Files our state and federal tax documents
- It can be slow to load at times
- UI changes fairly often
- Recently ran into some bugs when inputting certificates
January 27, 2022
Run away.
Score 1 out of 10
Vetted Review
Verified User
- In my opinion, nothing
- customer service
- billing
- technical support
January 20, 2022
WooCommerce Integration Works Well; Dealing With Avalara Will Text Your Patience and Increase Your Stress
Score 2 out of 10
Vetted Review
Verified User
- Automate sales tax calculation on Woocommerce sites
- Automate filing of sales tax returns in multiple states
- Customer service
- Communication
- Pricing
- Website navigation
- Assistance with navigating multi-state sales tax
- Customer service
- Customer service
- Customer service (yes, I intended to add it 4 times)
January 17, 2022
Stay away from Avalara for your own good!
Score 1 out of 10
Vetted Review
Verified User
- Nothing
- Price
- Responsiveness
- Customer Service
- Software Integration
December 23, 2021
A helpful program that takes the guesswork out of tax filing
- calculating sales tax
- updating tax rates
- filing returns
- there are some localities that Avalara says needs to be a certain rate while the customer says it should be another rate
December 23, 2021
Avid Avalara User
- Reporting
- Making nexus thresholds obvious
- New transaction import
- making adjustments to specific transactions
December 16, 2021
User Friendly, Hassle-Free Sales Tax SAAS.
Score 9 out of 10
Vetted Review
Verified User
- Filing timely returns
- Easy to read downloaded report
- Great customer support
- Sometimes long wait times during peak hours
- Response time for emails sometimes is slower than expected
December 11, 2021
CATASTROPHIC FAILURES IN EVERY WAY POSSIBLE -
Score 1 out of 10
Vetted Review
Verified User
- [In my opinion] nothing.
- Absolutely nothing.
- [I feel that they] failed at every level.
- Sending emails we have 366.
- Apologies after the fact.
- Senior management ignoring my reach ours.
- Not so senior management ignoring even more reach outs.
- Great at replying to negative feedback.
- Get new directors in Europe ( 1 is a director of 42 companies as of this morning)... one is based in the USA.
- Do what they say they will do.
- Take a look at the reviews elsewhere and speed things up.
December 10, 2021
New Guy Likes What He Sees.
Score 10 out of 10
Vetted Review
Verified User
- Provide clarity in explaining their job
- Provide simple, understandable training
- Assign friendly, patient, knowledgeable people like Tonya Winchester to guide you
- Too new to know any yet.
December 07, 2021
Outstanding product and exceptional Onboarding Specialist
Score 10 out of 10
Vetted Review
Verified User
- Customer Service.
- Filing Taxes on client's behalf.
- Sending prompts ahead of schedule.
- The excels can be a little bit glitchy at times.
December 02, 2021
Avalara is a breeze
- Tax calculation is instantaneous and accurate everytime
- Monthly submissions of SSL and individual states is easy to navigate and approve
- Support is quick and reliable
- Documentation and self service help could be easier to search and navigate
- Has tax exceptions, such as tax-exempt holidays, already figured in.
- Training has been a difficult area for us.
- Being able to receive timely contact with our rep has been a challenge. Particularly since the Wayfair decision.
November 06, 2021
Grey is the BEST SST and Avalara Rep
Score 8 out of 10
Vetted Review
Verified User
- SST management
- Returns
- Sales Tax calculation and remittance
- Initial setup for services you need and understanding clients needs and follow up
- Initial follow up
October 30, 2021
Avalara is best value for the $$
Score 10 out of 10
Vetted Review
Verified User
- Track/Manage tax exemption certificates
- Track/Report tax exposure by state and keep tally of YTD sales in all states where we sell
- Integrates seamlessly with our existing accounting/ERP software
- Calculates and prepares returns
- Files and pays for us all tax returns and amounts owed
- None that have been encountered
October 26, 2021
Do you have taxation nightmares? Choose Avalara for a nightmare- free taxation solution.
- Keeps up with tax changes at state level.
- Exemption certificate management.
- Easy to use.
- Anything outside the subscription is expensive (amended returns, resolution to tax issues).
- When calling support you will be on hold for a long time.
- Implementation was not as seamless as we had hoped.
October 05, 2021
Avalara to the future
- Tax calculation
- Tax record retention
- Process automation
- More support for Pronto ERP system.
- Subscription pricing can be lower.
- Flexibility to change the tier without incurring additional fee.
September 15, 2021
Explore your options before choosing Avalara
- Avalara automatically applies the correct sales tax rate based on ship-to address. When rates change in local jurisdictions, Avalara's software is automatically updated so transactions to those jurisdictions are properly taxed.
- Avalara's Returns module does file sales tax returns timely. They actually always have them filed before their due date. This allows their customers to receive a vendor discount on returns where states honor those discounts.
- Avalara's Cert Capture seems to hold an infinite amount of exempt certificates. This allows us to archive expired certificates should we ever be subject to a sales tax audit. We have access to all of those documents which is convenient.
- Avalara's support team's turnaround time is slow...even if you pay for a larger support package. The support package you pay for determines how quickly they will respond to your inquiries whether by phone or submitting a support case. It is not worth investing in a larger support package especially after the software has been implemented and your company is not experiencing any more issues after go-live.
- Avalara's Account Representatives are nothing short of a salesperson [in my opinion]. [From my experience] they are only focused on making commission and do not analyze your account to see what options make financial sense to your company. We have been with Avalara for 3 years now and are on our 5th Account Rep which tells me they have a high turnover for their employees. Discounts are available to lower-tier customers but the more transactions you incur and pay more for you would think a retention discount would be applied. Those do not exist for a long time, large volume customers.
- [In my opinion] Avalara's support team technicians are not trained well and do not have knowledge or an understanding of sales tax. Their method of solving your issues is sending you links to their articles to try and resolve them. 80% of the time I have ended up troubleshooting my own issues before their support team is able to. This is another reason why investing in support packages with them would be a waste of money.
- Avalara's Account Reps do not provide any sense of transparency. Their contract reads they will automatically upgrade you to the next tier after you incur overage charges...which are very expensive. Please make sure you read their contracts, inquire about ALL billing charges and understand exactly how they bill. They changed the way they bill customers and did not provide any notice in regard to that. We only found out as we were hit with a $45,000 invoice for overage charges.
August 29, 2021
Avalara--Great Tool for a Mid-Size Ecommerce Company
- Sales tax calculations
- Sales tax remittance
- Amazon sales tax compliance
- Customer service
- Handling Amazon orders with errors
August 29, 2021
Let The Experts Take Care of Your Taxes
- Since e-commerce has become a taxable transaction, based on specific rules defined by each local, county, and state jurisdiction. Avalara ensures we remain compliant with the states collecting sales tax.
- As jurisdictions change their tax rates, Avalara keeps us current with the correct rate to charge.
- Avalara has the tax expertise we need and we use them. This allows us to focus on running our business to the best of our ability.
- Account manager communication with us can be enhanced.
- While the support center for Avalara does a good job, they can improve the response time when tickets are submitted.
August 25, 2021
Avalara is a solid sales tax partner
- Calculates sales tax
- Manages sales tax exemption certificates
- Compiles and electronically submits sales tax returns
- Reconciliation of the liability to our GL has been a challenge
August 05, 2021
Solid Choice of Program
- Lots of information
- Great reports on Avatax
- Up to date information
- Updated rates
- Easier to trace correct product code
- More information about freight codes