Avalara doesn't provide what's promised in their contracts
We used Avalara to track, file, and remit state and international sales taxes.
Starting at $21 per month
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What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
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Awards
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Popular Features
- Sales and Use Taxes (295)8.888%
- Tax Exemption Processing (201)8.383%
- Tax Data Reporting (248)8.383%
- 3rd-Party Software Integrations (223)8.080%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $21 per month
Product Demos
Avalara AvaTax Demo
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Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Avalara?
Avalara helps to make tax compliance faster,
easier, more accurate, and more reliable for 30,000+ business and government
customers in over 90 countries. Tax compliance automation software solutions
from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document
management, tax return filing, and tax content access. Visit avalara.com to learn more.
Avalara Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
- Supported: Energy and Fuel Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Additional Features
- Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
- Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
- Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
- Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
- Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
- Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
- Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
- Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.
Avalara Screenshots
Avalara Video
Why Avalara?
Avalara Integrations
Avalara Competitors
Avalara Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Avalara Downloadables
Frequently Asked Questions
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Avalara starts at $21.
Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.
Reviewers rate Sales and Use Taxes highest, with a score of 8.8.
The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(720)Attribute Ratings
Reviews
(201-225 of 413)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
- Avalara Account Managers serve as strong advocates for their customers.
- Their personnel at all levels are very knowledgeable about the solutions they offer.
- Account Manager and Solution Specialists propose practical and cost effective solutions.
- We run the Document Line Detail Report on a daily basis to ensure that our sales, re-billed freight and sales tax payable GL accounts reconcile with Avalara's numbers for these accounts. We would like to see this report refresh more often.
Score 1 out of 10
Vetted Review
Verified User
- It seems like it will work.
- They promise you they can make it work.
- It eventually will partly work, maybe...
- They didn't build their own software.
- They don't know how the technology works or how it will integrate into Magento 2.
- They are rude and resist getting you to their tech department, because they haven't established who is supporting their own product.
- They just added a department to manage their software, but unfortunately they expect you to wait as a customer until they learn it.
- I spent 5 months with them and they never got any part of their integration to work smoothly.
- They billed me for every month and even after we spent thousands of dollars switching to a different tech, they continue to bill us, even after they agreed to refund us our money.
June 03, 2020
Avalara is easy to use
Score 10 out of 10
Vetted Review
Verified User
- Capturing the correct tax.
- Easy to use.
- Reporting.
- Exempt on religious org-user needs more help on what code for what state.
Score 10 out of 10
Vetted Review
Verified User
- Ease of navigation through the software.
- Convenient to pull sales tax reports for any of the states you file in for a particular period.
- Maintaining the exemption certificates for customers has become much easier, along with the ability to upload a copy of their exemption certificate for storage.
- A lot of our business is in the oil field which may be located away from any main city. It would be helpful if LAT Longs could be used as opposed to a zip code.
May 27, 2020
Easy to use
- Ease of use
- Tax calculation
- Flexibility
- Slow at times
- Confusing sometimes
- Could be more flexible
May 12, 2020
Amazing Product
- Storing certificates.
- Processing sales tax returns.
- Reporting for reconciling.
- Ease of uploading the certificates into Cert Capture.
- Sending emails for renewal sales tax certificates.
May 01, 2020
No more manual databases!
Score 10 out of 10
Vetted Review
Verified User
- Avatax automatically calculates accurate sales tax rates at the exact address.
- Sales tax rates are automatically updated when a jurisdiction's rate changes.
- The reporting available can be customized to get exactly what you need.
- A more comprehensive review during implementation would be an improvement.
April 28, 2020
Good product, so-so service
- Avalara syncs well with our ERP system.
- Reporting is easy to pull and send to our accountants.
- Avatax saves a lot of time so we don't have to maintain tax rates internally.
- The definition of a transaction keeps changing and affects how much our contract covers. It makes it hard to predict the level of service we will need in a year since we don't want to over pay and we don't want to have any overages.
- Our customer rep changes frequently. We've averaged a new rep every year so it's hard to get anything resolved.
- When we have questions on the way rates are calculated, we don't get the answers we need.
- Reporting for tracking usage was removed so there is no way for us to track our own usage. Our rep is supposed to send us a monthly report and with changing reps, we haven't been sent this report for months.
April 28, 2020
Avalara - a top tier sales tax automation software
- We have had great success with the Avalara plug ins to our websites.
- The tax filing service is easy and convienent
- We have recently moved to their SST services which will help save cost.
- The lack of integration with Amazon causes the greatest frustration for us. We end up having to import sales into Avalara on a monthly basis to make sure our tax reporting is complete.
- Avalara is one of the more expensive solutions, but at this same time, they are the only provider that has had the range of plugins for the applications we use.
April 28, 2020
Avalara Review
- Easy to Use
- Friendly employees
- Communication
- Knowledge of product
February 14, 2020
AvaTax for Calculating only
- Calculating sales tax.
- Innovation in the tax industry.
- Sales tax exemption certificate management.
- Reporting when not using the filing service.
February 14, 2020
A Good Product For Certain Industries
- Providing accurate tax rates across differing jurisdictions.
- Providing accurate tax answers.
- Providing tailored answers for the construction industry (tax compliance for the construction industry is immensely complex).
February 13, 2020
Implement Avalara ASAP - You Won't Regret It!
- Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
- The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
- When I file returns myself, I immediately know what the discrepancies are (e.g., discounts for filing, etc.) and can book those adjustments immediately as I record the payments themselves. Avalara necessarily has a gap between when you submit the return to them and when they file it and calculate those differences. It's not a big deal but I don't like having a one month lag in reconciling those differences. I like being able to manage them in real-time. That may just be the price you pay to have them do the filing for you but it is a bit of a deterrent for me at this point.
- For a while there is seemed like musical chairs for the sales reps assigned to us. The current rep has been with us for a while and that really helps.
February 13, 2020
Avalara is worth considering for your business
- Streamlines sales tax process with electronic filing and includes paper filing
- Makes payments of sales tax simple
- Stores or tracks unused sales tax credit
- Provide more specific support for companies that require API to connect their ERP system to Avalara
- Provide more advance notification and training for changing AvaTax platform
February 12, 2020
Avalara is the Uber of sales tax - it has been transformative in its connector-related focus
- Amazing sales process.
- Great marketing.
- Loads of connectors.
- Fun.
- Service - too self-service with no personal resources.
- Videos cannot be the only way to provide support.
- Somewhat inflexible.
February 07, 2020
Time saving tool in sales tax reporting
- Takes away the hassle of filing sales tax returns
- Provides useful reports
- Easy to access E-commerce transactions
- The account manager can be more helpful. Our new account manager still hasn't replied to our email requesting a link to her calendar to schedule a meeting after two follow up emails. She was not at the Crush conference either. We didn't get a chance to talk to her after she became our account manager.
- The billing department can do better. We just got an invoice in May for overages in January.
February 04, 2020
Cream of the crop
Score 9 out of 10
Vetted Review
Verified User
- Customer Service is top notch
- Always willing to help you 100%
- Detail of the program is above and beyond
- the new e-mailing customer help desk
February 04, 2020
CertCapture
- We were able to track the number of missing customer certificates.
- We were able to identify the acceptable certificate forms.
- This product educated our division's credit manager enough to only accept the proper forms.
- The automated and customized report is needed.
January 23, 2020
Avalara is a timesaver!
Score 10 out of 10
Vetted Review
Verified User
- CertCapture.
- I don't care for having to make scheduled appointments to talk to someone.
January 10, 2020
Avalara keeps us in compliance with constantly changing tax laws
- Sales tax calculation
- Sales tax details
- Easier to file back taxes
January 08, 2020
Avalara Review
Score 10 out of 10
Vetted Review
Verified User
- Communications
- Follow-up
- Follow-up is good but they could follow-up faster than they do
- Earn trust faster - some of my past staff members lacked trust in Avalara
January 07, 2020
Avalara's pros & cons for storing & collecting tax certs
- Storing arena for Resale Tax Exemption Certificates.
- The need to hit Refresh several times throughout the process to upload a new cert can be tiresome, and on occasion we have to wait a long time for it to show up during one of those refreshes.
- Campaigns can be clunky; not always notified which dealer accounts didn't get their email delivered, and sometimes dealers find the format to appear to be SPAM and so they do not complete it.
December 04, 2019
Avalara simplifies sales tax calculations and filings.
Score 10 out of 10
Vetted Review
Verified User
- My account rep (Tosca) has been excellent in dealing with any issues I many have.
- Sales tax filings are timely.
- It's easy to track and obtain copies of filings.
- There are a ton of helpful reports.
- For Amazon manual transaction upload, it would be great if there was an automatic way to pull the Amazon report and upload rather than reformat.
October 25, 2019
Easy to use!
- If there is a question about the tax on an invoice, it is easy to check the transaction and each jurisdiction of the tax.
- It is easy to download reports to reconcile at the end of the month.
- Anything can be downloaded to analyze the data.
- When an invoice has been voided it is a little cumbersome to pull up. It would be great to see this along with the original invoice.
- Make it easier to discuss problems instead of having to always go to the Account Rep.
- Sometimes reports do not match the return. Having a discrepancy report or a way to identify them would be great.
- The new upgrade makes it more difficult to find previous transactions.
October 23, 2019
Certifiably CertCapture
- The interface for CertCapture is fairly easy to use. Everything is more or less self explanatory and easy to navigate. Anything process wise that may be difficult at first is shown step by step in the "walk me through" guide.
- Changes to accounts are easy to see and follow. We deal with a lot of timing issues between account changes and invoices. This allows us to see if the account was changed before or after an invoice was created.
- Reporting of what documents are in the system, and who has them is quick and easy. We are constantly using the CertCapture reporting to clean up our ERP System.
- There certificate management needs to have a better understanding of state laws and how each exemption certificate relates to it.