Avalara doesn't provide what's promised in their contracts
We used Avalara to track, file, and remit state and international sales taxes.
Starting at $21 per month
View PricingOverview
What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Recent Reviews
How Avalara Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Sales and Use Taxes (295)8.888%
- Tax Exemption Processing (201)8.383%
- Tax Data Reporting (248)8.383%
- 3rd-Party Software Integrations (223)8.080%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $21 per month
Product Demos
Avalara AvaTax Demo
YouTube
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Avalara?
Avalara helps to make tax compliance faster,
easier, more accurate, and more reliable for 30,000+ business and government
customers in over 90 countries. Tax compliance automation software solutions
from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document
management, tax return filing, and tax content access. Visit avalara.com to learn more.
Avalara Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
- Supported: Energy and Fuel Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Additional Features
- Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
- Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
- Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
- Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
- Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
- Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
- Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
- Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.
Avalara Screenshots
Avalara Video
Why Avalara?
Avalara Integrations
Avalara Competitors
Avalara Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Avalara Downloadables
Frequently Asked Questions
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Avalara starts at $21.
Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.
Reviewers rate Sales and Use Taxes highest, with a score of 8.8.
The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(720)Attribute Ratings
Reviews
(26-50 of 413)Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
- calculates tax for every single invoice in a matter of seconds
- Only reply by emails.
- They never pick up a phone to call.
- The don't forward emails to the proper person to handle
- Introduce the employees to a phone.
- Assign a specific "account manager" for a customer to email for help
- Have a real phone that you actually answer at your main office (if you even have a "main office")
July 13, 2023
Efficient use and ease of product
- Effectively and efficiently handle sales tax billing on our invoices
- Interface with the various tax jurisdictions for uploading specific tax return files
- At times, we've had intermittent response time for general resolutions.
- Haven't compared pricing to other competitors recently, but I'd be curious where it stands for similar products.
July 13, 2023
Streamline your sales taxes
- Tax Research
- Request and uploading Certificates
- Resolving Tax discrepancies
- Talking with customer service
- High Cost
- Supports sometimes lack knowledge
July 10, 2023
A Powerful Tool for Sales Tax Administration!
- Calculates the correct tax regardless of state, county, or local jurisdiction.
- CertCapture provides a site for managing all resale certificates, updating, renewing, and providing reports/backup in the event of an audit.
- One stop shop for all things tax makes my life easier!
- The learning curve is difficult and not much "live" training is provided. Had to figure out much on my own.
- Response time on questions is sometimes slow.
July 10, 2023
Avalara saves time on Sales and Use tax returns
Score 9 out of 10
Vetted Review
Verified User
- Sales and Use tax compliance by State
- Submitting Sales and Use Tax Returns
- Keeping Track of Economic Nexus Thresholds
- Customer Service
- Response time on service tickets
July 06, 2023
Solid platform for what it is meant to do
- Tax reconciliation
- Jurisdiction identification
- type calculation
- collection and allocation
- Calculate Sales Tax
- Provides reports
- Submits payments to agencies
- When transactions are revised they take a long time to update, sometimes we need to come back the next day to see updated numbers
- Integration with NetSuite
- Ease of use
- Seamless process for charging tax on transactions
- Initial implementation was a little cumbersome
- Could benefit from a little more detailed training
- Provide assistance to customize reports and show users how to create
July 04, 2023
Avalara Sales Tax Made Easy
- Audit Support
- Tax Research
- Rate Validation
- VDA Work
- Customer Support
- Portal Management
- Agreements and Contracts
July 03, 2023
Great Sales Tax Software in the market today!!!
- Tax Rate Changes are always accurate
- Local jurisdictions taxability is top notch
- Informs of the user of all the changes periodically
- None
June 30, 2023
Avalara - a great solution for sales tax compliance
Score 9 out of 10
Vetted Review
Verified User
- They file timely and accurately
- They handle any state notifications
- They have a resale certificate tool that we are planning to use
- They need to ease the process of adding new states
- Need to make their program more intuitive
- Speed up the system - takes a bit too long when changing screens to refresh.
June 27, 2023
I use Avalara and I'm not sure why everyone doesn't!
- Determines tax rates for customers depending on that customer's exact ship-to location.
- Files returns correctly and on time.
- Tracks and uses customer supplied exemption certificates to determine a customer's taxability.
- Avalara assumes that companies have IT support. Dumbing down some of their training would be helpful.
- Avalara leads you to believe that they do everything. There is a significant amount of internal time spent setting up and making necessary adjustments to Avalara.
June 20, 2023
Get CertCapture & Avatax Together!
- It keeps track of all customers' exemption forms and reasons
- Calculates tax in NS based on the CertCapture status
- Submits tax returns at the end of the month for all states and jurisdictions
- A better FAQ section so we don't need to contact customer service
- Quick chat box for questions
- I didn't have any training as I started after we implemented--would be nice to have some training once a new account was made for me
May 30, 2023
Avalara review
- Adding tax on invoices
- Easy to add new products
- Easy to navigate
- Adding tax exempt certificates
- High cost
- Supports sometimes lacks knowledge
February 11, 2023
Puts Your Mind at Ease
Score 8 out of 10
Vetted Review
Verified User
- They are very quick to help with any questions I have.
- They have always kept me updates on any changes with tax in all states.
- They always include our company with any new webinars and the Avalara Crush this year.
- Training on the how the program works for brand new people.
- Sometimes, it is very hard to understand the customer service people.
- Sometimes, I would like to talk to someone on the phone rather than opening a support case.
February 04, 2023
Confidence in Compliance
- Provides webinars that bring clarity in the landscape evolving tax compliance.
- Has a large library resource of information to help guide users of their products.
- Filing returns on behalf of their customers.
- Clear access to a resource where links can be accessed directly to state tax websites that provide regulatory information about tax compliance.
February 04, 2023
Avalara Review
- Certificate Library
- Webinar training
- Support/knowledge center is excellent
- Automated messages from Managed Services to customers should be easier to understand. These are too technical for the average non-accountant getting the initial request for an exemption certification or other information.
- Communication options within the system between users and customers or other users. When trying to figure something out, we always have to go outside the system. It would be helpful to have a way to do it all within the system easier.
February 02, 2023
Streamline your sales taxes - worthwhile for companies reaching Nexus in a lot of states
- Integrations with cloud platforms
- good user experience
- makes sales tax easy
- one-off exceptions
- helping when a filing frequency gets confused (if you switch to monthly too early, they can't go back and file an annual return)
February 02, 2023
Review
- file returns timely
- calculate sales tax
- customer service
- educating
February 02, 2023
Software is fine, customer service is not
- most of the time, it properly calculates sales tax on transactions.
- filing returns is easy and handled entirely by Avalara once everything is setup.
- I feel customer service in all areas needs drastic improvement - customer support, implementation, account management, etc.
- Support for implementation; have the implementation team understand the business you are in and what products/ services you have purchased. Improve upon the sequence of implementation to make logical sense.
February 02, 2023
Basic use of Avalara
- Compatible with our accounting systems
- Research information is available
- Many options for reports that we can use for filing foreign returns outside of Avalara
- The site for looking at transactions is very slow and drags out our monthly review processes.
- Our attempt to complete a VDA with Avalara was a horrible experience that was barely started and eventually moved to another provider after not being able to get past the basic setup. It included weeks of pushing.
February 02, 2023
Avalara - Improvements needed!
- Calculation of sales taxes on our products and services
- Filing sales tax returns and payments
- Integrating with NetSuite
- providing integration with states for change in return frequency requirements
- flexibility in timing and support for errors
- amending returns and requesting refunds
February 02, 2023
Vertex vs Avalara
- Ease of looking up rates
- Ease of testing
- Following up with customers
February 02, 2023
This makes what could be a nightmare, bearable
- Track sales by state
- Managing sales for taxable/tax exempt customers
- Providing warnings of potential new Nexus status
- More assistance and availability of knowledge on Canadian Taxes
- More consistency in connectors for various accounting systems and ERPs
February 02, 2023
Wonderful experience
- Sales Tax management
- Exemption certificates management
- Filling timely returns
- Communication