Avalara doesn't provide what's promised in their contracts
We used Avalara to track, file, and remit state and international sales taxes.
Starting at $21 per month
View PricingOverview
What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Sales and Use Taxes (295)8.888%
- Tax Exemption Processing (201)8.383%
- Tax Data Reporting (248)8.383%
- 3rd-Party Software Integrations (223)8.080%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $21 per month
Product Demos
Avalara AvaTax Demo
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Avalara?
Avalara helps to make tax compliance faster,
easier, more accurate, and more reliable for 30,000+ business and government
customers in over 90 countries. Tax compliance automation software solutions
from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document
management, tax return filing, and tax content access. Visit avalara.com to learn more.
Avalara Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
- Supported: Energy and Fuel Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Additional Features
- Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
- Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
- Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
- Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
- Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
- Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
- Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
- Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.
Avalara Screenshots
Avalara Video
Why Avalara?
Avalara Integrations
Avalara Competitors
Avalara Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Avalara Downloadables
Frequently Asked Questions
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Avalara starts at $21.
Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.
Reviewers rate Sales and Use Taxes highest, with a score of 8.8.
The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(720)Attribute Ratings
Reviews
(301-325 of 413)Companies can't remove reviews or game the system. Here's why
May 09, 2019
Avalara is AWESOME!!
- Tax determination.
- Saves time in return creation.
- Being able to review transactions.
- They need to provide release notes in a more timely manner.
May 09, 2019
Avalara is crushing it!!
- Calculates the proper tax.
- Simplifies returns.
- The learning center.
- The vendor discount procedure.
- They could make registration for state sites more simplified.
- I wish I could call Avalara for tax advice and not be told: "ma'am you will need to contact the state of .... for that info."
May 09, 2019
Avalara Tax Return
Score 10 out of 10
Vetted Review
Verified User
- Allows flexibility to setup different scenarios depending on the data we receive from our fuel inventory system.
- I love that Avalara listens to their customers and enhances the software to make our return filing more seamless.
- Their conferences allow their customer to get together and meet other software users and share their tips with each other
- I love that Avalara listens to customer feedback and tries to improve the products based on customer feedback
- if you are adding additional information to a location, it would be nice to append the additional information, for instance, if the state now requires a county code, but the address information hasn't changed.
- Reconciliation reports that can be added to the return to show a summarized version of the data on the return.
- An additional function to add a check request of cash voucher with payment information and GL account information for approval and posting.
May 09, 2019
Show me why should I stay
- Provides real-time tax information.
- Quick response on basic issues.
- Online tool.
- Account management responsiveness.
- Report accuracy.
- Tax rule logic matching documentation.
- Makes using the software simple. It's very user-friendly.
- Makes taxed fun -- these CRUSH events, for example, are educational but also a lot of fun.
- Streamlines the process of filing returns.
- Ease of transitioning or adding new taxing jurisdictions as needed.
- Reconciliation. Their tax dollar allocation doesn't gel with corporate accounting, location-based systems.
- Returns are filed but not very location-based, affecting the tax accounting and reconciliation efforts.
- The help center can be complicated to navigate to find the information needed. After discussing with a help desk person, they pointed out a link specifically for the issue at hand.
- The help desk wait time is ridiculously long, though I do like how we leave the number and they can call back.
May 09, 2019
Useful Technology, but Some Support Issues
- Integration with ERP is seamless and easy to set up for the calculation on our invoices.
- Filing review is simple. It's easy to tie to our ERP system and to sign off on a monthly basis. Automatic acceptance is useful for states where we have $0 filings.
- Setting up sales tax exemptions is cumbersome and requires double work, as the customer's exemption information needs to be configured in both our ERP and in AvaTax (we do not license CertCapture, which I believe might mitigate some of those issues).
- Support from our account team is sometimes severely lacking. Responses can be extremely delayed, and we were at one point told that they would not complete an evaluation required by our internal information security team because we do not meet a minimum amount of spend with Avalara on an annual basis.
Score 10 out of 10
Vetted Review
Verified User
- Automatic integration with accounting software and website.
- Updates keep sales tax rates current.
- Detailed reports to help file tax returns.
- More options for detail vs. summary reports.
- Include product returns in price.
- Include other options of customer exemption storing and return filing options in Avatax for the same price. However, I do understand that some businesses may not want to pay for those options if they’re not using them, so I see why they’re separate.
April 22, 2019
AvaTax makes life easy for my sales team!
- Integrates seamlessly to our quoting system.
- Works without us having to do anything extra in our process.
- Allows me to configure states in which I charge tax.
- I don't have anything that AvaTax isn't accomplishing for me. Works as promoted.
- I have found Avalara to be extremely easy to implement and maintain.
- Avalara offers a tool called CertCapture to ensure tax exemption certificates are maintained and applied correctly.
- Avalara's admin console is extremely intuitive and it's easy to contact support.
- Follow-through from Avalara support could be better to ensure issues are completely resolved.
- I have not used their foreign VAT module yet, but I understand it's still in its early phase.
- I would like to see more granular Avatax codes to ensure our products/services matchup more accurately with the taxability codes with Avalara.
April 19, 2019
Avalara makes taxing easy!
- Address verifcation
- Review results of taxes by line
- Website to review current setup and history
- Support answers all nexus issues
- Your sales rep helps to get you the right taxing solution for your needs
- Avalara now mates with quoting in epicor erp to show taxes. More and more customers need the total of what they may spend with taxes.
- You are charged by transaction, not sure of an easier way, just make sure you purchase enough transactions for the year. Your sales rep can help figure that out
- Not everyone uses Avalara the same way, we had to purchase avatax and trustfile to meet all of our taxing needs
April 17, 2019
It was easy
- Constantly updated tax tables
- Quick tax calculations during SO entry and invoicing
- Good reporting tools for reconciliation
- With their rapid growth customer support is not good with the first level of contacts
- Some of the fees they charge when changing plans seem unfair when you are upping your services
April 17, 2019
AvaTax and 3dCart plug and play
- Accurately calculates the appropriate sales tax for every transaction.
- Tax tables are updated constantly so we don't have to worry about it.
- Works with our ecommerce software as well as our ERP system.
- None offered. AvaTax works for us.
April 17, 2019
Avalara AvaTax takes the Hassle out of Sales Taxes
- Avalara AvaTax connects seamlessly with our accounting system.
- The initial setup was very straightforward and easy to complete.
- Sales taxes are automatically calculated on a real-time basis.
- Tax payments and returns are filed automatically on a timely basis.
- The fees are affordable and reasonable for the features it provides.
- It automated what would otherwise be a very time consuming process.
- Overall we don't have any complaints on the use of Avalara AvaTax. We have been very pleased with the functionality and features.
- The interface and the look and feel are not as current as newer applications, but that hasn’t affected functionality.
April 16, 2019
Avalara Review
- Certificate Capture
- Details of sales tax jurisdictions
- Support
- Implementation was a bear!
- Better training
- More hands on sales
January 18, 2019
The Growing Solution
- They listen to recommendations for improvement
- Availability of support
- Responsiveness of compliance team
- Support is not super effective (I'd say we're at about ~50% having an answer of our questions)
- Pricing is high
- Sales team was a bit misleading as to the volume their system can handle
December 18, 2018
Avalara - A great do it all Tax solution
- Really good interface for users to look at.
- The reporting aspect is one of the best I have ever seen from a financial software.
- Security access and changes is simple and straightforward.
- User workflow for processes is not straightforward.
- integration with other systems could be improved.
- leaving notes within the tool for other uses to pick up would be a nice add on other systems have.
December 12, 2018
Useable but could use some improvements
- They were able to work with us when we needed to use their cloud system in a different way. Meaning we maintain the tax category taxability in our system and when we send our invoice information they only need look at our address and not the item number. We do not maintain our inventory item listing in their online cloud software. That was a benefit as we can't function using that capacity with our business model.
- We struggle with them on how quickly they get back to us when we have problems. Granted, we didn't buy the best support contract with them which is partly the reason, but, that being said, I would expect faster communication with them when we are having sales tax problems as well as quicker follow-up. I say that because it's never just one customer that is affected but several so the problem needs to be fixed immediately. We greatly appreciate when we get update emails saying, "Here's what we are working on, here's who is working on it and this is where we are in the process of figuring out the issue. I'll send an update tomorrow if you don't hear from us with a solution."
- I don't appreciate when their help desk attempts to shift the blame on our IT department when there is an issue. I would appreciate a better approach where we figure out the problem and leave the blame to the side. The point is fixing the problem not assessing blame for who caused it.
- I also don't appreciate when we let them know there is a problem with their sales tax rates and they don't believe us until we send them a screenshot of what the state's site actually says.
December 11, 2018
Manage sales taxes with Avalara!
- Sales tax calculations
- Sales tax returns
- Keeps me informed of sales tax legislation changes
- Customer service
December 07, 2018
BBX Employee's AvaTax Review
- Receive reports in a clear and concise manner
- Generate reports on a timely manner
- Accurate when creating reports and filings
- Hard to add new state requirements when setting up
- Help desk is not easy to navigate
December 07, 2018
AvaTax is a simple solution for complicated sales tax rules
- Ease of use for setup
- Incredible account model for franchisor
- Really great resources for questions and investigation
- Level 1 support
- Website navigation
December 06, 2018
Quick Avalara Review
- The Avatax program works well.
- We use the Tax filing component which works equally as well.
- Multiple shipping points and the different tax structures based on where an item is shipped from
December 05, 2018
Avalara pays for itself
- User Interface
- Ease of Use
- Automation
- Cost
- Integrations should be included in base package
December 05, 2018
Manually calculating sales tax and filing returns yourself? WHY?! Avalara does that for you!
- Automates taxation codes for billing
- Files taxes with each state on a monthly basis with very little work
- Provides good reporting
- User-friendly UI
- Support and account management
- Performance and down time
December 05, 2018
Near perfect.
- Automation
- Compliance
- Too many departments to know how/where to contact for issues
- Follow up with customers
November 09, 2018
Avalara Makes Things Easy
- The technical support is fantastic.
- Software is easy to use.
- They solve a problem that would otherwise keep me up at night.
- Some of the import spreadsheets and coding are very particular.