Avalara doesn't provide what's promised in their contracts
We used Avalara to track, file, and remit state and international sales taxes.
Starting at $21 per month
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What is Avalara?
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
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Popular Features
- Sales and Use Taxes (295)8.888%
- Tax Exemption Processing (201)8.383%
- Tax Data Reporting (248)8.383%
- 3rd-Party Software Integrations (223)8.080%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $21 per month
Product Demos
Avalara AvaTax Demo
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- Competitors
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- Downloadables
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What is Avalara?
Avalara helps to make tax compliance faster,
easier, more accurate, and more reliable for 30,000+ business and government
customers in over 90 countries. Tax compliance automation software solutions
from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document
management, tax return filing, and tax content access. Visit avalara.com to learn more.
Avalara Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Cross-border Taxes
- Supported: VAT / GST Taxes
- Supported: Energy and Fuel Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
Additional Features
- Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
- Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
- Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
- Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
- Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
- Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
- Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
- Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.
Avalara Screenshots
Avalara Video
Why Avalara?
Avalara Integrations
Avalara Competitors
Avalara Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Avalara Downloadables
Frequently Asked Questions
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
Avalara starts at $21.
Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.
Reviewers rate Sales and Use Taxes highest, with a score of 8.8.
The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(720)Attribute Ratings
Reviews
(276-300 of 413)Companies can't remove reviews or game the system. Here's why
May 10, 2019
Admin User Review
We use Avalara to file our Sales & Use Tax for our US entity. With a growing number of stores and an online presence, Avalara helps us file our returns and manage our notices.
- Streamline the filing process
- Monitor and respond to Notices
- Little to no tax advice (you will need to know what you want to do)
- Inconsistent support (if you do not have premium service)
- Toll-Free General Support line does not work when calling from Canada (or outside of US)
May 10, 2019
Sales tax made easy
We use AvaTax to process customer orders and calculate the correct sales tax and also manage our tax-exempt certificates with CertCapture. It has solved using the wrong sales tax rates and has helped us to be in compliance with resale certificates. Getting ready to work with an auditor has been made easier with Avalara.
- Manage resale certificates
- Calculating the correct sales tax rate
- Keeping up with expired resale certificates
- Whoever answers the questions on the helpline is not always knowledgable
- We do not know who our rep is
- Wish there were user boards
May 10, 2019
Avalara for Dynamics GP from the beginning
Avalara is being used to keep us compliant with sales and use tax regulations. In dealing with the railroads and taxation, there are quite a few exemptions with each of them being different depending on the state you in. Avalara helps us from having to figure out each area's taxation manually.
- Tax calculation automation
- Notification of taxation problems
- Covering the portfolio of taxation needs
- Classification of items for tax purposes
- Internal ERP reporting
- Covering all the ERP modules that need tax calculations
We are currently implementing AvaTax for Communications for our OnStar division. Our current system wide tax engine is not specific to telecom, whereas the AvaTax for Communications platform is.
- Implementation team is very responsive and helpful!
- The system is very user-friendly.
- Love the enhanced functionality we will have with this new system.
- At this time, I don't have a lot to add here since we are in the middle of implementing and have not gone live.
May 10, 2019
Happy with Avalara!
We utilize Avalara for our sales and use tax compliance on the purchasing and accounts payable side of our company.
- Listening to customer needs and providing insight
- Being persistent in ensuring the solution works and is adaptive to client's particular needs
- Customer Support
- Really happy with Avalara at the present time
May 10, 2019
Great product that is leading the industry.
We are an internet and catalog apparel company. Our customer facing web platform recently switched to the Avalara connector. A company that was purchased a few years ago was already using Avalara. The ease of setup and use along with the added functionality was a key to moving from our old tax service to Avalara.
- Ease of reporting
- Quick company setup
- Good UI
- Their support is still evolving to catch up with their growth.
- Fiscal vs. Calendar returns need.
- Lots of documentation but sometimes difficult to locate.
May 10, 2019
Great Automation Tax Software
Avalara is used across the whole organization, especially in Accounting and Finance. It addresses a lot of tax issues and automates the tax process for us, including exemption.
- Tax exemption
- Tax jurisdiction
- Returns
- So far, so good
May 10, 2019
CRUSH19
As partners with Avalara we assist our ERP customers that are currently using or would like to use Avalara products within their ERP.
- Support
- Products
- Online Help
- Additional partner training to increase the partner pipeline
- Additional online support videos
- Direct line to support for partners when issues arise with their customers.
May 10, 2019
Orange You Glad You Chose Avalara
We are using Avalara across our whole organization that includes three divisions. The biggest challenge to our organization is understanding which states tax their own state agencies to include for sales tax calculations. The remaining divisions of our business are B2C and very straight forward with tax calculations.
- Avalara's tax tables are accurate and updated timely across all the states we have a Nexus in.
- Avalara's customer service is top notch, the treatment of customers is far better than any other service-based business I've worked with in the past.
- Avalara integrates with many third-party platforms we use throughout our company, i.e Sage & Shopify.
- The response times from the implementation team was very slow. I understand this is a result of the rapid growth of the company, so knowing that, it did not create hard feelings.
May 10, 2019
Avalara Tax makes our life simpler!
We use Avalara as a sales tax component which relieves our accounting department of the stresses of staying compliant. Due to the Wayfair vs. South Dakota, we reached out to Avalara. With Avalara's guidance and expertise, we can focus on the business of the company again rather than always being caught up in the sales tax portion of our business.
- Sales tax compliance
- Teaching new rulings
- Helpful with implementation
- Guidance with new state and federal regulations
- Our breakout/new implementation person was not very friendly
- When selling Avalara, seeing cost break down helps
May 09, 2019
Avalara Review
Avalara is used to calculate sales tax for the US and CA markets of our business.
- Item Taxability
- Jurisdiction Maintenance
- Sales Tax Commitment
- Reporting
- System Downtime
- Taxability Matrix availability
We resell Avalara AvaTax for integration with Microsoft Dynamics GP for Sales Tax calculation. It provides our customers with sales tax state returns, reports, and tax calculations across many states.
- Calculate sales tax across multiple localities.
- Integrate with GP (accounting software).
- Prepare sales tax returns.
- Timeliness of customer support.
- Including customer's ERP partner in communications.
- Taking support requests from ERP partner on behalf customers.
May 09, 2019
Approachable, Adaptable Avalara
Avalara is used within our tax accounting department for indirect tax, allowing us to maintain an exemption certificate database and bring data from multiple ERPs across our entities into one cohesive tax engine for filing.
- Tax calculation and addressing.
- Exemption certificate maintenance and tracking expirations.
- Not always intuitive for salespeople, who may enter transactions incorrectly.
- HI wholesale to wholesale vs. wholesale to retail still a work in progress.
May 09, 2019
Cautiously Optimistic
We currently use AvaTax to calculate sales, GST, and VAT taxes. We also use it to file sales tax and Canada GST/HST/PST returns. We currently use it to calculate VAT in the UK, Germany, and Ireland. The problems solved are compliance and filing accurate, timely returns in multiple jurisdictions. We also use it to determine Nexus exposure and tax agency notice resolution.
- Import exporting transactions is simple.
- Simple user interface.
- Educating you in how their services work together - their reps assume you know tax and their system.
- Support, specifically notifications about resolution of state notices.
- They make you think they make sales tax easy.
May 09, 2019
Avalara is a no brainer.
We use Avalara for AvaTax to record our sales tax for each of our customer's transactions. We then also use it to help us when it comes to filing sales tax returns with the state each month. This makes it easy to record and track total sales per state each month.
- Calculating each states sales tax.
- Letting us know about our sales tax Nexus status.
- Filing returns each month with each state.
- Faster load times when looking at total month transactions.
May 09, 2019
Useful Product with Room for Improvement
Used for fuel tax calculation and filing excise tax returns. It helps to streamline return prep and minimize tax errors.
- It helps to create a user-friendly way to view returns for one jurisdiction quickly and efficiently.
- It helps to reduce prep time through the query wizard function.
- It creates an easy way to customize returns and default information through custom profiles.
- Continue developing the query wizard feature and allow more customization within this function.
- Allow users to flip between various entities on all screens within Avalara.
- Develop a way to undo an action at any given time.
Avalara is being used to calculate sales and use tax for both our online product store, as well as our subscription platform for content distribution to calculate tax on a US, Canadian, and EU basis.
- Account management.
- Maintenance of tax rates and changes.
- Cross-functional collaboration.
- Lately, the site has gone down for extended periods with no explanation of why.
- Identification of new solutions to current clients.
- Integrations with more platforms.
May 09, 2019
Future of tax!! Must have for E-commerce!
AvaTax is used to calculate real-time sales tax rates for our e-commerce platform. This includes our wine club members and all mail orders. Before Avalara, we had to manually research and update rates in our older system. Avalara saves us so much time, and allows us to remain compliant in real time with any and all sales tax laws.
- Annual CRUSH conference.
- Website information and research.
- Implementation of product.
- Continuing education webinars.
- Threshold emails-- the frequency and process of estimating when/if your account will go over.
May 09, 2019
Avalara Review
Avalara is used across the organization through two separate platforms, our ERP system and our e-commerce platform. We use AvaTax so that we do not have to manage tax rates and rules for all 45 states we are registered to collect sales tax in.
- Return Reports are more thorough than sales tax software we've used in the past.
- Integration with our e-commerce platform was smooth and fast.
- Importing mass amounts of tax exemption certificates is easy.
- Support has been slow to answer questions we've had in the past.
- Transaction navigation. I feel like it's cumbersome to drill down into a single transaction to get to line item detail.
May 09, 2019
User experience
We use Avalara to calculate and track sales tax and certificates of exemption.
- Reports.
- Online chat.
- Update sales tax rates.
- Customer service is slow and unreliable
- Transactions record bugs.
- General communication is not consistent.
- On their website, I would like more interactive material and self-help guides.
May 09, 2019
Tax-ing Issues are solved with Avalara
Our company uses it to file and pay motor fuel taxes. It is only used by the tax department. This software ensures we are compliant across the US. It is one of the only software on the market for fuel tax compliance.
- Calculates tax well
- Imports data to create and complete returns
- Throws good parties for like minded individuals to collaborate
- Very little improvement needed
- Ensure return capability at the local levels/jurisdictions
- Market new products regularly
May 09, 2019
#PositiveOnly
We use AvaTax and the Returns portion of Avalara. It is used across the finance and accounting department.
- Customer Service -- you get a case number right away and they do everything they can to help you.
- Their website is very user-friendly.
- They have the best conferences.
- I can't think of any of the top of my head.
May 09, 2019
Bleed Orange
We use it in our finance department to help manage our sales tax liabilities and file returns. It has streamlined our processes and continues to relieve the uncertainty that we may face as a business knowing whether or not we should be paying taxes.
- Efficiency
- Effectiveness
- Customer Support
May 09, 2019
New implementation continues to be a struggle
Avalara is used across our whole organization. It enables us to calculate tax appropriately and capture certificates.
- Calculates taxes correctly.
- Streamlines reporting.
- Increases visibility.
- Training on cert capture, and resources other than just links to webinars.
- Outages occur too frequently, along with communication errors.
May 09, 2019
Avalara is CRUSHing it!
We use Avalara for motor fuel excise tax determination, as well as other excise tax return preparation and filing.
- Customer service.
- Product performance.
- Accuracy.
- Keep adding content.
- Keep working on making the product more user-friendly.
- More CRUSH conferences! ;)