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Avalara

Avalara

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

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Recent Reviews

Avalara Review

7 out of 10
February 29, 2024
Incentivized
We use Avalara to track our sales tax eligible sales and calculating the correct amount of sales tax that should be charged and remitted …
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Indirect Tax

9 out of 10
December 05, 2023
Incentivized
I played a pivotal role in implementing AvaTax at Alchemee. I used to manage the system. We filed our US and Canadian returns through this …
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Great!

10 out of 10
December 05, 2023
Incentivized
We use Avalara for our sales tax compliance. Avalara is excellent at tracking the data necessary to fill out the sales tax returns. We …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Sales and Use Taxes (294)
    8.9
    89%
  • Tax Exemption Processing (201)
    8.3
    83%
  • Tax Data Reporting (247)
    8.3
    83%
  • 3rd-Party Software Integrations (222)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $21 per month
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Product Demos

Avalara AvaTax Demo

YouTube
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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8.4
Avg 8.5

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.2
Avg 8.4
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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
  • Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
  • Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
  • Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
  • Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Avalara Video

Why Avalara?

Avalara Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Avalara starts at $21.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.9.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(719)

Attribute Ratings

Reviews

(176-200 of 412)
Companies can't remove reviews or game the system. Here's why
November 12, 2020

Avalara Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Avalara is used in the accounting/finance department for sales tax recon/payment, and CertCapture is used by our CSRs to collected exempt certificates.
  • Updating and staying current on sales tax rate changes.
  • Filing state tax returns.
  • Providing helpful webinars.
  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Avalara has the monopoly on sales tax filings and this can create a situation where customer service is not a priority, as customers don't really have anywhere else to go for this type of service. It has appeared as though the company grew very quickly, and as the customer we experienced problems due to Avalara's rapid growth. In the past two years my organization has had four customer service reps within Avalara. This does not lend itself to having a CSR that knows our organization and business.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are a local printer [that provides] printing service for nonprofits, restaurants, retailers, higher education institutions, manufacturers, and more. We use Avalara for calculating sales tax in the states we have Nexus in. We are having Avalara integrated with the MIS we use called EPMS, so our CSRs and Accounting Department can easily create an invoice on EPMS with tax calculated.
  • Good UI design.
  • Flexibility to integrate.
  • Customer Service
Avalara is well suited for E-commerce. It it very flexible [and able] to integrate with various platforms. Also, the reporting function, [where] users can find the reports that fit their needs easily, is very helpful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Avalara for our sales, which is company-wide. It is used to calculate tax and submit sales tax returns in all of the states that we are currently registered in. We intend to also use Avalara's system, CertCapture, to manage exemption certificates, which we are just beginning.
  • Tax calculation by jurisdiction.
  • Submit sales tax returns.
  • Support should do a better job of reading the case submitted and not simply reply with the first canned response.
  • Help us more with the problems we have encountered with the software company, Argentis.
Score 9 out of 10
Vetted Review
ResellerIncentivized
Avalara is used by our accounting sales tax team. We use it for reporting, pulling numbers, monthly reconciliations, and certificates.
  • Monthly reporting
  • CertCapture is very helpful and their reports are very helpful
  • Filing returns
  • Customer service
  • Degradation issues
The monthly reports and very helpful for preparing sales tax returns. Pulling transactions for monthly reporting is very helpful. CertCapture is easy to use, but finding out how to do things like requesting certificates within CertCapture has been complicated for me and others in our company.
November 12, 2020

Intuitive Products

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Avalara has a whole suite of products that helps manage our compliance. At our company we have to file in multiple states and jurisdictions. AvaTax seamlessly allows us to add new states or jurisdictions. This was particularly helpful in 2019 when we added 70+ towns/cities in Colorado to our sales tax remittance schedules. It's nice to reconcile Avalara and trust that they will file in all the areas we request. Our AP department uses CertCapture to organize 1099s, which they love since you can run scheduled campaigns to get updated forms.
  • Sales tax filings
  • Document organization
  • Resale certificate campaigns
  • Intuitive interface
  • Turning on and off filings (e.g., due to COVID many states changed filing deadlines)
  • A little slow towards the 10th of the month
  • More countries
Great for sales tax remittance. It makes it super easy to file in all necessary areas. If you're a smallish company/department, it's great to not spend a lot of internal man power each month to file. Avalara is remitting sales taxes in about 60 jurisdictions for us. It would take a lot of time for us to individually file and slow our month end process exponentially.
November 12, 2020

Easy

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Avalara AvaTax helps support our sales tax compliance and is used across the whole organization. It is working concurrently with our sales webstore platform providing real time comprehensive sales tax calculation. The AvaTax functions not only calculate sales tax, it file and remit returns. Very happy with this product because it relieved my teams from spending hours bogging down on manual details calculations and preparation as well as monitoring the constant changing of states regulations.
  • Automation
  • Communication
  • Resources
  • Good help desk support
  • Website Resource center: For example state sales tax rates and info is really helpful. Would be nice if there is indication when info was last updated.
  • Website: A section for Hot topics, "What's new", or updates on State's regulation, etc.
I would definitely recommend Avalara for the ease of compliance due to automation. Filing multiples states makes it so much easier with the help of AvaTax. Spent more time on high level instead of details work.
November 12, 2020

Avalara Tax Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Avalara is being used for sales tax calculation when selling products. Avalara streamlines the tax calculations by eliminating the need for our company to enter the tax level and percentages by state, city and county, an activity that can be time-consuming and prone-error. Also, Avalara provides excellent support when any issue arises between our ERP and Avalara.
  • Avalara maintains tax % level by county and even by city zone more accurate than we expected.
  • Avalara provides excellent customer support when questions arises.
  • Avalara Cert Captures streamlines the capture of customer tax certificates efficiently.
  • Avalara Customer Support sometimes takes 30 minutes to reply. I get they are too busy, but I normally send the Q and just get to do some other things in between.
  • Changes to the Websites are too drastically from the latest version to the previous one. A video explaining the changes would be handy for us, customers, to understand the changes.
Avalara is well suited for Tax Calculation for USA. I wonder if Avalara is also available for all countries in the continent (Latin American countries). Our ERP does not have Geo Localization for tracking where our shipments are being shipped to. Most of our shipments are to fields, or a well in the middle of the country, where even the Avalara finds it hard to provide the correct tax percent correct sometimes.
November 12, 2020

Peace of Mind!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I am an accounting department of one and Avalara helps me immensely to be sales tax compliant. It is used on every level of our business, whether exempt or taxable sales. Avalara figures sales tax on a transaction level and provides reporting to make filing sales tax accurate and timely. Keeping track of sales tax liability is increasingly difficult as time goes on and Avalara helps alleviate stress related to the entire process.
  • Keeping track of taxes in every jurisdiction in the country.
  • Reporting is easy to use and understand.
  • Almost seamless integration with accounting software.
  • Account manager turnover seems high.
  • Getting answers to questions can be difficult and/or delayed.
I would recommend Avalara if you have sales in many states and possibilities for sales tax liability in many states. It may not be as useful if you only sell into one or two states. Things are always changing, though. When we started with Avalara a little over 5 years ago we were required to collect and remit sales tax in 2 states. Now we are up to 9 states. If you see your sales makeup changing it's a good idea to have Avalara guide you through.
November 12, 2020

Saves time and money

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Avalara to calculate sales tax on all of our sales. This helps us to eliminate manual tax calculation steps and errors. Avalara also prepares the tax returns for 8 states for us.
  • Real time taxing - always current rates.
  • Preparation of tax returns.
  • Reporting.
  • Customer service.
  • Help desk is very difficult to get a response from.
  • More training at implementation.
I think Avalara is well suited for anyone shipping and invoicing customers. Entering certificates on Cert Capture is easy and takes the manual steps out of calculating as assigning taxes on customer invoices.
November 12, 2020

Avalara and you

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We first started using Avalara in order to take advantage of the SST enrollment. We are currently using it for our e-commerce tax calculations.
  • Tax calculation based on ship-to address.
  • Application of exempt certificates.
  • Making it easier when setting up jurisdictions.
  • Sometimes, it's not intuitive when you are looking for something.
  • Quicker response when you encounter an issue.
Companies selling in multiple states and/or using e-commerce.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used for our e-commerce websites.
  • They calculate sales transactions correctly.
  • We have an account manager that keeps up well with our account and makes good suggestions.
  • They have an easy to understand and use website.
  • They have good reporting.
  • It is hard to get someone to answer questions on support cases submitted in a timely manner.
  • It is hard to get answer in a timely manner for tax notices.
  • Some questions are by email and person never answers back.
  • Phone support is good but email support takes a long time.
Avalara is great for e-commerce business.
November 12, 2020

Avalara Product Review

Zachary Walz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
We use Avalara for the whole organization. We use it to determine the taxability of a transaction and use it to file sales tax returns. We use it to save time in filing our returns and to remove the human element of interpreting the taxability of a sales. It frees up time that was previously used to research new sales tax laws, because Avalara does this for you.
  • Time savings.
  • Storage of documents.
  • Determining taxability of transaction.
  • On-Boarding was lacking for implementation.
  • Transparency in pricing.
  • Determining document storage and exemption not clearly explained at time of onboarding.
Avalara does a great job of handling the sales tax in all aspects. It is not clearly stated how little the implementation manager actually participates in the integration. Once you get over the hump of implementation the product works very well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using it in our ecommerce system to calculate sales tax. One of our companies also use the tax returns filing module. AvaTax allows us to enter the states with nexus and it calculates the correct sales tax. We also use it to tell us when we are reaching nexus in other states.
  • Great customer support.
  • Ecommerce extension is awesome.
  • Provides a lot of analysis on our sales tax position by state.
  • Returns filing is very convenient.
  • Our account manager changed and we had some issues with an open quote.
  • Difficult to change thresholds mid year.
Great for ecommerce sales tax calculations, nexus determinations and sales tax filing.

If there are no taxable sales, this probably not a needed product.
November 11, 2020

Avalara Ava-Easy!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use quite a few of the Avalara services. AvaTax is being used for tax calculation for our online store and QuickBooks invoicing. We also use CertCapture for exemptions and tax compliance for the whole organization.
We also use Avalara's tax returns and registration.
  • Tax calculations
  • Nexus alerts
  • Transaction details
  • CertCapture implementation
  • Tax exemption certificates verification
  • Better alerts at Nexus
It is great at having all of the information in one place, directing you to the correct answer.
Wish the exemption certificates were more universal, which would help with verification.
November 10, 2020

Avalara Review

Score 8 out of 10
Vetted Review
Verified User
We use Avalara for sales tax. It helps the tax department calculate tax liabilities and file returns. Avalara only helps file sales tax returns from the US.
  • Nexus study.
  • Taxability matrix.
  • Generating reports.
  • Hold times
  • Follow up with issues.
  • Accessibility to account manager.
  • Account manager.
Avalara can appropriately calculate tax for straight forward transactions. However, it is not very reliable for calculating tax for complicated seniors or invoices. For example, multiple line items with multiple shipping addresses. Coding can be faulty.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Avalara to calculate sales tax for our transactions via the Netsuite connector.
  • Provides detail of how a sales tax rate is calculated/broken-out per the different lines of an invoice.
  • Working with Jason and Annette on the implementation last year was easy and they were very responsive.
  • Customer service: we have encountered several issues related to the tax rates that are being calculated (where they were incorrect), and were not able to get a satisfying response from customer service. We are also currently having an issue with the connection with Netsuite and were not able to easily resolve it by contacting Customer Service.
  • Communication with account manager around contract and billing: our account manager seemed uninterested in helping us resolve a billing issue we had with Certcapture, or in explaining what our renewal for this year includes and how it would be billed.
  • Updating rates for special situations: for example, in Hawaii, our company collect the GET tax, above the regular sales tax rate. Even when we brought it up, there was no straight-forward solution that was offered to us.
  • It is difficult to determine whether the correct Avalara tax code is being used for items that we sell. There isn't support offered to help with choosing the correct type (and committing to it, rather than saying that you do not assume responsibility for the option we choose).
Avalara does help in calculating the sales tax when the particular state and customer is already set up. However, we still do not feel 100% comfortable using it without double checking the rates ourselves and making sure that we didn't miss a county or city tax that needs to be added. It would be helpful if Avalara would also bring up a note that says that there is a potential additional city/county tax that was not applied that we should at least look into.
Summer Hagge | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Avalara company-wide to calculate sales tax on our invoices for sales, rentals, repairs, consulting and training, software, and warranties. We also have Avalara remit our returns to our taxing authorities. This has ensured that we remit exactly what we collect, as well as that we are collecting exactly what we should be.
  • Reports
  • Returns
  • Sales Tax
  • Exemptions tab
  • Implementation
  • Explanation and Instruction on features
Avalara is well-suited to companies that sell in an area with many jurisdictions that need to be collected and filed for. Avalara is also well-suited for a company that sells many different types of items (i.e: tangible, intangible, computer software, rentals, services, consulting). If a company only sells in one place or only has one type of item, this service is not necessary.
Score 10 out of 10
Vetted Review
Verified User
Avalara is used to process our sales tax across the country. We also use cert capture to track and record our tax exempt and resale certificates. It helps us accurately track, record and pay our sales tax due. Additionally it removed the errors we had with incorrect sales tax rates being charged to our customers.
  • Accurately calculates sales tax and communicates that with our ERP system.
  • Tracks our sales tax certificates.
  • Looks for other jurisdictions we have increased sales in where we now must collect sales tax.
  • Add warnings when thresholds are close in jurisdiction.
Avalara has simplified our sales tax process. We spend less in house time on rates, our costs to have the CPA calculate the sales tax have been eliminated and we have more accurate rates in our system. Avalara has saved us time and money. I highly recommend the program to eliminate the sales tax headache.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the AvaTax module of Avalara and interface it with Intacct to create sales tax line items on our Intacct invoices and to create Sales Tax by Location reports in Intacct and Avalara. Our corporate parent's Indirect Tax department uses the Avalara sales tax calculations to file sales tax returns in all states that we have nexus in. Given the complicated calculations of some states such as Texas, we could not do any of this without Avalara software. Avalara is very easy to use, and we can easily add states or exempt customers who send us sales tax exemption certificates. Avalara has taken the risk out of sales tax calculation and return filing, which we are forever grateful for. In addition, I use Avalara's knowledge base on sales tax issues to make sure that I stay current on the latest thinking. I have found their articles and videos very easy to understand and informative for a non-tax expert. Thanks Avalara, for making my life easier!
  • Calculating sales tax for invoices; always using the most current rates.
  • Creating helpful knowledge base articles and videos.
  • Assisting with any questions we have on our account or future issues.
  • Exempting customers - some data entry fields are not intuitive.
  • Differences in the monthly reports are not as well-explained as I would like; I had to experiment a bit with different reports.
Avalara is well suited to situations where you have a formal invoicing software system, and you need to have sales tax automatically calculated. The interface between Avalara and Intacct is what really sold us on the software.
Score 10 out of 10
Vetted Review
Verified User
We sell in all 50 states. Avalara is a part of our ERP software (Dynamics GP). We use it to calculate sales taxes on our quotes, sales orders, and invoicing. It also makes it easy for our sales team to quote the correct sales tax before the order is placed.
  • Seamless tax addition to documents without having to do anything.
  • The tax rates automatically update when new laws are passed.
  • Salespeople can look up accurate tax rates by address very easily for our quotes.
  • I have confidence in their customer service when I have a problem
  • I like to be able to drill down to the actual combination state, fed, and special tax rates that were on an order
  • My account representative checks in annually to discuss my changing needs.
  • The option of showing a window with tax rate details, without having to drill down, would be helpful.
  • Adding some reports into the GP framework would be nice
I appreciate that I am not depending on employees to calculate the correct amount of tax on orders. It is also nice to know that I can depend on the program to consistently not charge taxes to a customer on items that are non-taxable. All of these things ensure the accuracy of my documents and in the end keeps our customers happy.
I have never had a problem reaching someone at Avalara when I have a question about my service or about my account. It is nice to have trusted source to turn to when I have a question on a topic as complicated as sales and use taxes.
August 17, 2020

Gotta Have our AvaTax!

Lori Clark | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Avalara AvaTax in our accounting department. It supplies us the tools to charge our customer's the proper sales and use tax and then helps us submit the correct amount to the correct taxing authority. It keeps us on track and accurate, without the overwhelming effort to maintain the tax records.
  • If you have to submit sales tax in California, then you will love Avalara AvaTax! It keeps all the tax divisions in the right divisions separate.
  • The liability worksheet makes it easy to check the amounts to be submitted, which you approve prior to submittal.
  • Avalara AvaTax keeps you in control of the sales and use tax, which saves you time and stress.
  • The training on the system could be much better. We only use the system once a quarter, so it difficult to remember something you only use in that time frame.
  • Better help with the committed items, as sometimes they do not commit.
  • Make the system reminders for the liability worksheet pertain only to your client's time-frame. We are quarterly, so please don't send us a reminder every month, it's confusing, especially when we are new to your system.
It works great for us as we need the help with all of the returns.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Avalara Avatax is being used in our business to correctly calculate sales tax on all sales made within states in which we have nexus. We also use the supplementary offerings from Avalara to manage our resale certificates and customer sales tax exemptions digitally, as well as Avalara's filing service. The problems addressed by this are that we never have to worry about incorrect calculation of sales taxes, our certificates are all stored digitally in one place in case of an audit, and our returns are filed correctly by a company with a lot of experience in doing so.
  • Good website with lots of tools & functionality.
  • Excellent integration with Netsuite.
  • Requires manually editing sales tax calculations in cases of discrepancies with e-commerce sales tax calculations.
Avalara Avatax is well suited for businesses that sell nationally and want to be covered in case of an audit. It is especially ideal for businesses with locations across multiple states as it allows fairly easy and straightforward management of not only the sales tax calculations but also exemption paperwork for customers within these states.
Sonny Spencer, ACA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Avalara to automate sales tax calculations on our sales invoices to customers in the US. Avalara in turn file our monthly/quarterly state tax returns for us and remit payment on our behalf.
  • Native integration with NetSuite, means we do not have to management the integration of data between the systems i.e. low maintenance.
  • Automation - We do not need to worry about sales tax calculations for the different cities/states across the US, Avalara does the calculations automatically for us.
  • Great support team. Responsive and have always solved any issues we have had.
  • Only setup for US taxes right now. We would leverage the system even further if it was set up with international sales tax automation (VAT/GST)
  • UI within Avatax could be improved slightly. Sometimes a little difficult to reconcile sales tax accruals and payments between NetSuite and Avalara.
  • Nothing else that I can think of.
Suitable for any company operating in the US that is currently manually calculating/filing sales taxes for customers based in the US.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is currently being used only by our accounting department. We will be adding the functionality to allow Customer Service to view exemption status in CertCapture soon. We use it to collect sales tax, exemptions, and file tax returns for the 18 (soon to be 24) states we are registered in.
  • The return filing is very easy.
  • The interface is very user-friendly. I do not have to spend a whole lot of time training.
  • Support is very helpful, fast, and always solves my issues quickly.
  • I currently am unable to report on tax adjustments done in AvaTax Update. This makes reconciliation problematic.
  • I am unable to configure a customer to be sometimes taxable. For example, if they buy some things for resale and some things for their own use. If there was some sort of flag I could send from our ERP on the invoice level rather than the customer level, it would be great.
  • I wish I could easily see what portion (in total for all states) of our tax liability is carried over from or carried over to the next period, again for reconciliation.
Avalara is well suited to anyone who needs to track a lot of transactions and uses an ERP. I'm sure it is also good for those who upload transactions, but I do not have experience with that.
Score 10 out of 10
Vetted Review
Verified User
Abatement Technologies uses Avalara's AvaTax, CertCapture and Returns sales tax compliance solutions. Avalara is integrated with our ERP system (Epicor Prophet 21) and is used by our accounting department to ensure: (a) sales tax is calculated accurately, (b) returns are prepared correctly and filed in a timely manner and (c) sales tax exemption certificates are collected, validated, current and stored for reference purposes and in case of an audit.
  • Avalara Account Managers serve as strong advocates for their customers.
  • Their personnel at all levels are very knowledgeable about the solutions they offer.
  • Account Manager and Solution Specialists propose practical and cost effective solutions.
  • We run the Document Line Detail Report on a daily basis to ensure that our sales, re-billed freight and sales tax payable GL accounts reconcile with Avalara's numbers for these accounts. We would like to see this report refresh more often.
Avalara personnel are excellent at explaining technical sales tax issues in layman's terms to help customers develop a clearer understanding of the issue(s) at hand. They suggest possible approaches to issues that arise and also provide the pros and cons of each.
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