Avaya Aura Platform Reviews

16 Ratings
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Score 8.6 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
December 13, 2019

Avaya Aura is a cheap but lacking VOIP solution

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Call quality has always been excellent.
  • Phones are plug and play after initial set-up is done.
  • Set-up is quite complex, requires support assistance on most things we need to fix/change.
  • Phones are very plain looking compared to more modern/expensive devices.
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Anonymous | TrustRadius Reviewer
September 27, 2019

Avaya Always made reachable

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Single use experience on mobile and the PC where same client is used on both the devices.
  • Same extension used in 2 or 3 devises or phones to get reachable all the time
  • Mobile client helps in mobility where within office we are available where ever we go.
  • Phone look and Display is wide and good. Also the Phone is robust to be used.
  • Need Easy chat feature on the Avaya Client installed on the Laptop
  • Wish to have Desktop sharing available with the client like we have in Skype
  • Need file sharing feature on the Avaya client
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Avaya Aura Platform Scorecard Summary

Feature Scorecard Summary

Hosted PBX (1)
10
Multi-level Interactive Voice Response (IVR) (1)
9
User templates (1)
7
Call reports (2)
9.0
Directory of employee names (2)
9.0
Answering rules (2)
9.0
Call recording (1)
9
Call park (2)
9.5
Call screening (2)
8.0
Message alerts (2)
9.5
Video conferencing (1)
6
Audio conferencing (2)
8.5
Video screen sharing (1)
6
Instant messaging (1)
5
Mobile app for iOS (1)
10
Mobile app for Android (1)
10

About Avaya Aura Platform

Avaya's Aura Platform for enterprises is a unified communications platform.

Avaya Aura Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No