[Avaya OneCloud] CPaaS as a good use case for building an IVR from scratch
Implementing CPaaS into our Business and IVR was a necessity and helped improve our scope in what we could offer from an IVR and customer …
Avaya Communications APIFormerly Avaya CPaaS
Overview
What is Avaya Communications API?
Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.
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What is Avaya Communications API?
Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Avaya Communications API?
Avaya Communications API (formerly Avaya CPaaS) enables businesses to create and deliver experiences that are composed in the moment around each customer. The solution aims to help businesses to simplify and speed up business processes by integrating AI capabilities and data-driven automation into their unique workflows without having to rip out their existing infrastructure.
Avaya Communications API acts as a ‘force multiplier’ to extend existing solutions like UCaaS and CCaaS, integrating customers fully into their business processes so that they can self-segment, self-serve, and co-create their own experiences.
Avaya Communications API Competitors
Avaya Communications API Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.
Reviewers rate Usability and Support Rating highest, with a score of 8.1.
The most common users of Avaya Communications API are from Mid-sized Companies (51-1,000 employees).
