Avaya IX Contact Center Reviews

107 Ratings
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Score 8.0 out of 100

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Feature Scorecard Summary

Agent dashboard (9)
8.7
Validate callers (7)
8.7
Outbound response (7)
8.5
Call forwarding (9)
9.2
Click-to-call (CTC) (7)
9.1
Warm transfer (8)
8.6
Predictive dialing (7)
8.2
Interactive voice response (7)
8.1
REST APIs (7)
8.2
Call scripts (7)
8.5
Call tracking (8)
9.0
Multichannel integration (7)
8.9
CRM software integration (6)
8.1
Inbound call routing (10)
9.1
Omnichannel inbound routing (8)
9.0
Recording (8)
9.0
Quality management (8)
8.8
Call analytics (8)
8.6
Historical reporting (9)
9.0
Live reporting (9)
8.7
Customer surveys (7)
8.4
Customer interaction analytics (7)
8.7

About Avaya IX Contact Center

The Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center) is a contact center solution from business communications company, Avaya. It can be delivered in a public, hybrid, or private cloud as well as on-premise and can also be utilized as a UCaaS offering.
Categories:  Contact Center

Avaya IX Contact Center Integrations

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Avaya IX Contact Center Competitors

Avaya IX Contact Center Technical Details

Operating Systems: Unspecified
Mobile Application:No