Avaya OneCloud CCaaS

Avaya OneCloud CCaaS

Top Rated
About TrustRadius Scoring
Score 7.9 out of 100
Top Rated
Avaya OneCloud CCaaS

Overview

Recent Reviews

Easy with Avaya OneCloud CCaaS

9 out of 10
September 17, 2021
Avaya OneCloud CCaaS is one of the best solutions in the market as it makes your business experience for the customers much more …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Inbound call routing (27)
    9.4
    94%
  • Call forwarding (26)
    9.3
    93%
  • Agent dashboard (25)
    9.1
    91%
  • Warm transfer (25)
    8.9
    89%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.avaya.com/en/products/ccaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $48 per month

Features Scorecard

Contact Center Software

9.0
90%

Workforce Optimization (WFO)

9.0
90%

Product Details

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to maximize performance and build brand advocacy.

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya OneCloud CCaaS starts at $48.

NICE CXone, Five9, and Genesys Cloud CX are common alternatives for Avaya OneCloud CCaaS.

Reviewers rate Inbound call routing highest, with a score of 9.4.

The most common users of Avaya OneCloud CCaaS are from Enterprises (1,001+ employees) and the Unknown industry.

Comparisons

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Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Alfred Brock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
5
The skills necessary to support Avaya are technical in nature. They range from simple text entry to medium level and advanced programming capability. Knowledge of telecommunications operations, as well as laws governing them (national and internationally), is also important. The people who undertake this work should be solidly versed in telecommunications process and be detail oriented.