Avaya OneCloud CCaaS Reviews

134 Ratings
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Score 6.9 out of 100

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Reviews (1-19 of 19)

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September 16, 2019
Shauna Stermer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
June 11, 2018
Juan Vlieg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
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Feature Scorecard Summary

Agent dashboard (14)
8.6
Validate callers (13)
8.1
Outbound response (13)
8.9
Call forwarding (15)
8.8
Click-to-call (CTC) (13)
8.4
Warm transfer (14)
8.8
Predictive dialing (13)
7.1
Interactive voice response (12)
9.0
REST APIs (13)
8.3
Call scripts (13)
8.7
Call tracking (14)
9.0
Multichannel integration (13)
8.4
CRM software integration (11)
7.8
Inbound call routing (16)
8.1
Omnichannel inbound routing (14)
8.5
Recording (14)
8.9
Quality management (14)
8.8
Call analytics (14)
8.3
Historical reporting (15)
8.5
Live reporting (15)
8.5
Customer surveys (12)
8.5
Customer interaction analytics (13)
8.5

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to maximize performance and build brand advocacy.
Categories:  Contact Center

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Avaya OneCloud CCaaS's best feature?

Reviewers rate Interactive voice response and Call tracking highest, with a score of 9.

Who uses Avaya OneCloud CCaaS?

The most common users of Avaya OneCloud CCaaS are from Enterprises and the Unknown industry.