Avaya OneCloud CCaaS Reviews & Ratings 2022

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Avaya OneCloud CCaaS

Starting at $48 per month

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Overview

Recent Reviews

Key tool for customer support agents

8 out of 10

May 12, 2022

It's used along with other multi-experience contact center tools. It's used to connect to different servers in other parts of the world …

A Good Contact Center Call and Communication System

8 out of 10

January 26, 2022

Avaya is one of the main tools used within our company when it comes to communicating with customers. Our company is focused on that, so …

Easy with Avaya OneCloud CCaaS

9 out of 10

September 17, 2021

Avaya OneCloud CCaaS is one of the best solutions in the market as it makes your business experience for the customers much more …

Avaya OneCloud CCaaS All in One Review

8 out of 10

August 17, 2021

Avaya OneCloud CCaaS is being used by my previous company as customer support and customer experience solution. It was used by up to 500 …

Avaya OneCloud CCaaS is the software you need for your business

8 out of 10

July 25, 2021

Avaya OneCloud CCaaS is used in the whole organization delivering good results so far. It addresses multiple issues and it's very …

One Avaya, One Solution!

10 out of 10

July 22, 2021

Avaya OneCloud CCaaS has been a great tool to allow our organization to engage with our customers, it delivers our voice to provide live …

Avaya OneCloud CCaaS one of the best

9 out of 10

July 22, 2021

It's being used by one of our departments; it helps solve the centralized customer service problem, as, with it, they have all the tools …

Avaya OneCloud CCaaS Review

8 out of 10

July 21, 2021

Avaya OneCloud CCaas is being used by my organization in a few departments, this is to allow our company to establish a digital …

Avaya OneCloud CCaaS: Amazing Cloud, Amazing people.

9 out of 10

July 19, 2021

Avaya is a wonderful platform that makes one department's life and call handling so much easier. It improves compliance and risk …

Avaya OneCloud CCaaS

10 out of 10

July 12, 2021

Avaya OneCloud CCaaS is being used by my organization as a telecommunication tool and solution, it's currently used by many users on a …

Cloud Call Center solution here!

7 out of 10

July 08, 2021

Avaya OneCloud CCaaS is our main platform for communications. We use it to send company-wide, employee-focused collaboration. It is very …

Avaya OneCloud CCaaS Vs 8x8

10 out of 10

June 25, 2021

We are using the Avaya OneCloud CCaaS as our primary phone system. It allows us to communicate with our team as well as manage new …

Avaya OneCloud CCaaS: Everything in one platform!

10 out of 10

June 24, 2021

Avaya OneCloud CCaaS supports the organization where I work to keep a better count of the different metrics that are managed there, this …

Avaya OneCloud CCaaS review

10 out of 10

June 24, 2021

In the company, agents have new ways of connecting with customers when and how they want. Since attention, service and customer experience …

Avaya One Cloud CCaaS - Easy, simple Contact Center Solution

9 out of 10

May 05, 2021

It is being used as a tool for customer support in my organization. The tool is used for providing contact center services by the agents.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2022

Popular Features

View all 22 features

Inbound call routing (27)
9.3
93%
Call forwarding (26)
9.3
93%
Agent dashboard (25)
9.1
91%
Warm transfer (25)
8.9
89%

Reviewer Pros & Cons

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Performance and workforce management for large teams
Could allow for a more personalized interface

Verified User

Employee in Customer Service

Outsourcing/Offshoring Company, 1001-5000 employees

Fluid and easy-to-use layout
Sometimes the program is slow and impairs productivity

Gustavo Alves

Técnico de Prevenção a Fraude

FIS (Telecommunications, 1001-5000 employees)

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Pricing

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Entry-level set up fee?

Setup fee required

For the latest information on pricing, visithttps://www.avaya.com/en/products/ccaas…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Starting price (does not include set up fee)

$48 per month

Features Scorecard

Contact Center Software

9.0

90%

Workforce Optimization (WFO)

9.0

90%

Product Details

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to maximize performance and build brand advocacy.