Avaya OneCloud CCaaS

Avaya OneCloud CCaaS Reviews

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Avaya OneCloud CCaaS Scorecard Summary

Feature Scorecard Summary

Contact Center Software (13)
89%
8.9
Agent dashboard (28)
89%
8.9
Validate callers (27)
90%
9.0
Outbound response (27)
91%
9.1
Call forwarding (29)
91%
9.1
Click-to-call (CTC) (25)
91%
9.1
Warm transfer (28)
90%
9.0
Predictive dialing (26)
82%
8.2
Interactive voice response (26)
89%
8.9
REST APIs (24)
86%
8.6
Call scripts (27)
90%
9.0
Call tracking (28)
93%
9.3
Multichannel integration (27)
90%
9.0
CRM software integration (25)
90%
9.0
Workforce Optimization (WFO) (9)
89%
8.9
Inbound call routing (30)
91%
9.1
Omnichannel inbound routing (28)
90%
9.0
Recording (28)
86%
8.6
Quality management (28)
90%
9.0
Call analytics (28)
87%
8.7
Historical reporting (29)
88%
8.8
Live reporting (29)
90%
9.0
Customer surveys (26)
90%
9.0
Customer interaction analytics (27)
89%
8.9

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to maximize performance and build brand advocacy.

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Pricing

Avaya OneCloud CCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

How much does Avaya OneCloud CCaaS cost?

Avaya OneCloud CCaaS starts at $82.

What is Avaya OneCloud CCaaS's best feature?

Reviewers rate Call tracking highest, with a score of 9.3.

Who uses Avaya OneCloud CCaaS?

The most common users of Avaya OneCloud CCaaS are from Enterprises and the Unknown industry.