Avaya OneCloud CCaaS Reviews

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157 Ratings
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Score 7.7 out of 100

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Feature Scorecard Summary

Agent dashboard (26)
8.9
Validate callers (25)
9.0
Outbound response (25)
9.1
Call forwarding (27)
9.1
Click-to-call (CTC) (23)
9.0
Warm transfer (26)
8.9
Predictive dialing (24)
8.0
Interactive voice response (24)
8.8
REST APIs (22)
8.4
Call scripts (25)
8.9
Call tracking (26)
9.3
Multichannel integration (25)
8.9
CRM software integration (23)
9.0
Inbound call routing (28)
9.0
Omnichannel inbound routing (26)
8.9
Recording (26)
8.7
Quality management (26)
8.9
Call analytics (26)
8.7
Historical reporting (27)
8.8
Live reporting (27)
9.0
Customer surveys (24)
9.0
Customer interaction analytics (25)
8.9

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to maximize performance and build brand advocacy.
Categories:  Contact Center

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Pricing

Starting Price: $82

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required

Digital - $41.00 (Per User/Per Month) Voice - $72.00 (Per User/Per Month) All Media - $111.00 (Per User/Per Month)

Avaya OneCloud CCaaS Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

How much does Avaya OneCloud CCaaS cost?

Avaya OneCloud CCaaS starts at $82.

What is Avaya OneCloud CCaaS's best feature?

Reviewers rate Call tracking highest, with a score of 9.3.

Who uses Avaya OneCloud CCaaS?

The most common users of Avaya OneCloud CCaaS are from Enterprises and the Unknown industry.