Avaya OneCloud CCaaS Reviews

131 Ratings
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Score 6.8 out of 100

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June 16, 2014
Michelle VanderBand | TrustRadius Reviewer
Score 10 out of 10
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Usability

8
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Read Michelle VanderBand's full review

Feature Scorecard Summary

Agent dashboard (14)
8.6
Validate callers (13)
8.1
Outbound response (13)
8.8
Call forwarding (15)
8.8
Click-to-call (CTC) (13)
8.3
Warm transfer (14)
8.7
Predictive dialing (13)
7.2
Interactive voice response (12)
9.0
REST APIs (13)
8.2
Call scripts (13)
8.7
Call tracking (14)
8.9
Multichannel integration (13)
8.4
CRM software integration (11)
7.8
Inbound call routing (16)
8.1
Omnichannel inbound routing (14)
8.5
Recording (14)
8.9
Quality management (14)
8.8
Call analytics (14)
8.3
Historical reporting (15)
8.5
Live reporting (15)
8.5
Customer surveys (12)
8.5
Customer interaction analytics (13)
8.5

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is designed to make connecting easy for customers: ready on voice and digital channels, smooth self-service, seamless journeys. The vendor states that the solution empower agents to deliver frictionless, fast, amazing service to customers, and maximize productivity and performance to deliver new options in services and new levels of loyalty.
Categories:  Contact Center

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Avaya OneCloud CCaaS's best feature?

Reviewers rate Interactive voice response highest, with a score of 9.

Who uses Avaya OneCloud CCaaS?

The most common users of Avaya OneCloud CCaaS are from Enterprises and the Unknown industry.