Avaya OneCloud CCaaS

Avaya OneCloud CCaaS

Customer Verified
Top Rated
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Score 7.7 out of 100
Top Rated
Avaya OneCloud CCaaS


Recent Reviews

Easy with Avaya OneCloud CCaaS

9 out of 10
September 17, 2021
Avaya OneCloud CCaaS is one of the best solutions in the market as it makes your business experience for the customers much more …
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TrustRadius Award Top Rated 2022

Popular Features

View all 22 features

Inbound call routing (27)


Call forwarding (26)


Agent dashboard (25)


Warm transfer (25)


Reviewer Pros & Cons

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Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.avaya.com/en/products/ccaas…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $48 per month

Features Scorecard

Contact Center Software


Workforce Optimization (WFO)


Product Details

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to maximize performance and build brand advocacy.

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

How much does Avaya OneCloud CCaaS cost?

Avaya OneCloud CCaaS starts at $48.

What is Avaya OneCloud CCaaS's best feature?

Reviewers rate Call forwarding and Call tracking and Inbound call routing highest, with a score of 9.3.

Who uses Avaya OneCloud CCaaS?

The most common users of Avaya OneCloud CCaaS are from Enterprises (1,001+ employees) and the Unknown industry.


(1-4 of 4)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.