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Avaya OneCloud CCaaS Reviews

127 Ratings
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Score 7.0 out of 100

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Reviews (1-4 of 4)

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April 30, 2020

My Avaya Intelligent Xperiences Contact Center views

Uchenna Ezumezuh | TrustRadius Reviewer
Uchenna Ezumezuh
Score 8 out of 10
Vetted Review
Verified User
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Support Rating

8
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
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January 24, 2020

Avaya Review

Anonymous | TrustRadius Reviewer
Verified User
Score 7 out of 10
Vetted Review
Verified User
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Support Rating

8
They have trained support engineers who are helpful when it comes to solving any system issues.
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September 30, 2015

An Education in Avaya Integration

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
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Support Rating

9
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
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Avaya OneCloud CCaaS Scorecard Summary

Likelihood to Recommend (127)
7.0
Likelihood to Renew (12)
8.1
Usability (5)
8.2
Availability (2)
7.0
Performance (2)
10.0
Support Rating (7)
8.4
Implementation Rating (6)
9.1

Feature Scorecard Summary

Agent dashboard (10)
8.9
Validate callers (9)
8.8
Outbound response (9)
8.4
Call forwarding (11)
9.0
Click-to-call (CTC) (9)
8.7
Warm transfer (10)
8.8
Predictive dialing (9)
8.6
Interactive voice response (8)
8.8
REST APIs (9)
8.4
Call scripts (9)
8.7
Call tracking (10)
8.7
Multichannel integration (9)
9.0
CRM software integration (8)
8.4
Inbound call routing (12)
9.0
Omnichannel inbound routing (10)
8.8
Recording (10)
9.1
Quality management (10)
8.9
Call analytics (10)
8.7
Historical reporting (11)
9.3
Live reporting (11)
8.8
Customer surveys (8)
8.9
Customer interaction analytics (9)
8.7

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is designed to make connecting easy for customers: ready on voice and digital channels, smooth self-service, seamless journeys. The vendor states that the solution empower agents to deliver frictionless, fast, amazing service to customers, and maximize productivity and performance to deliver new options in services and new levels of loyalty.
Categories:  Contact Center

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Technical Details

Operating Systems: Unspecified
Mobile Application:No