Avaya OneCloud CCaaS

Avaya OneCloud CCaaS

Customer Verified
Top Rated
About TrustRadius ScoringScore 7.7 out of 100
Top Rated
Avaya OneCloud CCaaS

Overview

Recent Reviews

Easy with Avaya OneCloud CCaaS

9 out of 10
September 17, 2021
Avaya OneCloud CCaaS is one of the best solutions in the market as it makes your business experience for the customers much more …
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Verified User
Account Manager

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 22 features

Inbound call routing (27)

9.3
93%

Call forwarding (26)

9.3
93%

Agent dashboard (25)

9.1
91%

Warm transfer (25)

8.9
89%

Reviewer Pros & Cons

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Verified User
Employee in Customer Service
Outsourcing/Offshoring Company, 1001-5000 employees
Gustavo Alves | TrustRadius Reviewer
Gustavo Alves
Técnico de Prevenção a Fraude
FIS (Telecommunications, 1001-5000 employees)

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Pricing

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Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.avaya.com/en/products/ccaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $48 per month

Features Scorecard

Contact Center Software

9.0
90%

Workforce Optimization (WFO)

9.0
90%

Product Details

What is Avaya OneCloud CCaaS?

Avaya OneCloud CCaaS is a comprehensive, cloud-based contact center solution that delivers experiences for customers and employees. Users can connect everything—voice, chat, messaging, social, and screen—while bringing together resources, insights, and knowledge across the entire organization to maximize performance and build brand advocacy.

Avaya OneCloud CCaaS Competitors

Avaya OneCloud CCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

How much does Avaya OneCloud CCaaS cost?

Avaya OneCloud CCaaS starts at $48.

What is Avaya OneCloud CCaaS's best feature?

Reviewers rate Call forwarding and Call tracking and Inbound call routing highest, with a score of 9.3.

Who uses Avaya OneCloud CCaaS?

The most common users of Avaya OneCloud CCaaS are from Enterprises (1,001+ employees) and the Unknown industry.

Reviews and Ratings

 (153)

Ratings

Likelihood to Renew (13)

8.0
80%

Usability (6)

8.0
80%

Availability (2)

7.0
70%

Performance (2)

10.0
100%

Support Rating (6)

6.3
63%

Implementation Rating (6)

9.1
91%

Reviews

(1-4 of 4)
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May 01, 2020

My Avaya Intelligent Xperiences Contact Center views

UE
Uchenna Ezumezuh
project manager
9mobile (Telecommunications, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.