Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

Customer Verified
Score 9.2 out of 10
Avaya OneCloud UCaaS

Overview

What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system,...
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Executive in Information Technology
Financial Services Company, 5001-10,000 employees
VS
Vitor Santos
Técnico de TI
Amil (Health, Wellness and Fitness, 201-500 employees)

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Pricing

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Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

N/A
Unavailable

What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya OneCloud UCaaS Competitors

Avaya OneCloud UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Five9, Fuze, and Zoom are common alternatives for Avaya OneCloud UCaaS.

Reviewers rate Directory of employee names highest, with a score of 9.4.

The most common users of Avaya OneCloud UCaaS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (87)

Attribute Ratings

Reviews

(1-3 of 3)
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February 13, 2022

The perfect and easy solution for cloud video conferencing.

Arthur Rocha | TrustRadius Reviewer
Arthur Rocha
Analista de infraestrutura
Grupo Boticário (Chemicals, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Avaya Spaces has been one of the most important software for us in times of the COVID-19 pandemic where the vast majority of teams are working from home. The software is used by almost all teams to extend and maintain a continuity of communication through online meetings and chat. The software is in the cloud and solved the communication problems because it works without the dependency of an application, works on any operating system, and can be accessed from anywhere with the internet.
Pros and Cons
  • Unlimited recording to the Avaya Cloud with access from any device.
  • Privacy of meetings with inclusion of access password.
  • Support for more than 500 users at the same time in the meeting, allowing the realization of webinars and training as well.
  • Screen sharing features, view of PDF and PowerPoint presentations.
  • Per user license.
  • There are 3 licenses, but only the "Power" license does cloud recording.
  • There is still no feature to place participants in a secondary room during a meeting.
Likelihood to Recommend
The Avaya solution only adds to the collaboration of companies with unlimited meetings and no time limit. Cloud recording features not depending on local storage space. The software has high build quality and allows high quality video calls from anywhere.
Return on Investment
  • The quality of video calls improved and brought the teams closer together.
  • Positive feedback from teams about the service.
  • Cost reduction with travel expenses.
Other Software Used
Support Rating
10
We do not use Avaya support for this specific service, but we already use it for phones and the company has always been well served. Phone calls are quickly resolved with the help of Avaya engineers.
Usability
10
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
Reliability and Availability
10
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Performance
9
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
February 03, 2022

Whya Avaya

Adriane Carter-Lovell | TrustRadius Reviewer
Adriane Carter-Lovell
Customer Support Mgr
Ceridian (Consumer Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
It is the primary phone for the entire organization. Many employees work remotely and having Avaya on the computer makes it easy .
Pros and Cons
  • Works well with laptops.
  • Historical call data.
  • Conferencing.
  • Record straight from Avaya screen.
Likelihood to Recommend
Working remotely via laptop is great. Sometimes it goes down and also switching from laptop to desk phone could be easier.
Avaya OneCloud UCaaS Feature Ratings
Cloud PBX
N/A
N/A
Call Management
N/A
N/A
Mobile apps
N/A
N/A
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • Allows employees to work remotely.
  • Less cost...no desk equipment.
Alternatives Considered
I have only used Avaya.
Other Software Used
Cisco Secure Agile Exchange (SAE)
Support Rating
10
They resolve down service quickly.
Usability
9
Very reliable and user friendly. Easy to train new users. Everything makes sense and is easy to understand
Reliability and Availability
10
Never any issues. This is important during today's business needs.
Performance
10
Top efficiency. Loads quickly, reporting is timely.
Contract Terms and Pricing Model
9
The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair.
January 30, 2022

Avaya Allows Schools to Provide Quality Education Online!

Verified User
Administrator in Other
Education Management Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
My school started using Avaya in March when we had to switch to remote learning. Avaya's capabilities allowed for easy implementation for the teachers, students, and parents to use right from the start! My students didn't miss a beat, the education never stopped! Avaya has great customer support. Everyone you speak to is friendly and responds back to questions right away.
Pros and Cons
  • Allows collaboration / learning to take place anywhere at anytime.
  • Security and safety.
  • Easy to use.
  • More immersive room options
  • More filters
Likelihood to Recommend
Avaya is well suited for any online collaboration that your company needs to do.
Avaya OneCloud UCaaS Feature Ratings
Cloud PBX
N/A
N/A
Call Management
N/A
N/A
Mobile apps
N/A
N/A
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • Parents find Avaya easy for them and their students to use.
Alternatives Considered
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Other Software Used
Zoom, Google Hangouts (Classic)
Users and Roles
10
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
Product features and usability. Being a preschool - 8th grade school I need to make sure it can work for all ages.
Evaluation Lessons Learned
N/A
Support Rating
10
Avaya's customer support is hands down the best. They reply in a timely matter, everyone you interact with treats you in a friendly and respectable manner, and they stay in contact with you until situations are resolved.
Premium Support
No
Bug Resolution
Yes
The AI Noise when first turned on had it were no one could hear each other, the issue was resolved in 10 minutes.
Exceptional Examples of Avaya OneCloud UCaaS Support
When there was a system wide update, I was in a meeting and they explained to one of my teachers what was going on and when it would be resolved. They treated her like she was an administrator, there was none of the "we can't talk to you because you're not listed as an administrator on the account."
Usability
10
It is very user friendly. My students staff are able to use it on multiple devices. Minimum training was required.
Reliability and Availability
10
Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour.
Performance
10
Yes
Professional Services
10
Contract Terms and Pricing Model
10
Avaya will work with you to make sure it meets your budget requirements.
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