Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

Overview

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Pricing

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What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Features Scorecard

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Product Details

What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya OneCloud UCaaS Competitors

Avaya OneCloud UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What are Avaya OneCloud UCaaS's top competitors?

Five9, Fuze, and Zoom are common alternatives for Avaya OneCloud UCaaS.

What is Avaya OneCloud UCaaS's best feature?

Reviewers rate Support Rating highest, with a score of 9.8.

Who uses Avaya OneCloud UCaaS?

The most common users of Avaya OneCloud UCaaS are from Enterprises (1,001+ employees) and the Unknown industry.

Reviews

(1-25 of 27)
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Bruna Rodrigues | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As an IT analyst, we promoted the Avaya OneCloud UCaaS software, known as Avaya Spaces, for use in home office routines and virtual meetings during the Covid-19 pandemic for over a year. Avaya Spaces was extremely important to keep the team and departments active and in communication every day of the week with alignment meetings, activities, and work demands. It is compatible with computers, smartphones, and tablets and only depends on a common internet link.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Need to use an online collaboration platform for collaboration. The platform allowed me to join the conference using both audio and video. I was able to share content, files, documents with everyone in the collaboration. I was also able to use 1:1 audio and video sessions with a party. The feature to record the meetings and store them in the Library is quite useful.
Arthur Rocha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Avaya Spaces has been one of the most important software for us in times of the COVID-19 pandemic where the vast majority of teams are working from home. The software is used by almost all teams to extend and maintain a continuity of communication through online meetings and chat. The software is in the cloud and solved the communication problems because it works without the dependency of an application, works on any operating system, and can be accessed from anywhere with the internet.
Score 10 out of 10
Vetted Review
Verified User
Review Source
My school started using Avaya in March when we had to switch to remote learning. Avaya's capabilities allowed for easy implementation for the teachers, students, and parents to use right from the start! My students didn't miss a beat, the education never stopped! Avaya has great customer support. Everyone you speak to is friendly and responds back to questions right away.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Avaya Spaces brought countless benefits to our department during the COVID pandemic. It was the way we found to stay active and communicating by chat, voice and video at home office during the quarantine. We started with a 90 day trial license and then the company renewed it for another year due to the success. It has optimized everyone's routine with daily meetings.
Onessimo Azevedo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We learned about Avaya Spaces [Avaya OneCloud UCaaS] through the recommendation of colleagues from other companies. During the pandemic, we were in need of something to help us make virtual meetings and that's when we received an invitation for a 6 month Power trial license from Avaya Spaces. We use it every day doing meetings, alignments, presentations, and even mini technical and commercial training, all remotely and virtually. We love the features and high capacity to support up to 500 concurrent participants and unlimited cloud recording. With the end of the trial licenses, we've renewed with Avaya one more bundle of several licenses because we like it so much.
Flavio Pereira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Avaya Spaces is one of two video conferencing and chat software we are using at our branch. It's one of the most interactive and user-friendly interface I've found. We started using Avaya Spaces when the COVID pandemic started in February 2020 with 3-month trial licenses and after expiration, the company decided to renew for another 2 years. It has been used by IT, commercial, HR and technical support to hold online meetings. I also use it to deal with matters with clients and other business partners. The problem solved with Spaces was strict communication. With this solution we were able to obtain organizational control and collaboration among professionals. In online meetings it is possible to align business, projects, feedbacks, reports, analysis, using chat, video, audio and file and screen sharing.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used throughout the organization. It allows us to hold meetings quickly and efficiently and at the same time it allows us to generate pre-established meetings by area so that we can enter the room directly without having previously set up the space. On the other hand, we use it to make presentations/executive meetings within the organization. The possibility of inviting other participants without having to be associated, allowing flexibility, is an intuitive and clear platform.
Score 4 out of 10
Vetted Review
Verified User
Review Source
We have been using Avaya OneCloud UCaaS across the whole organization since March 2020 because we needed a tool to communicate remotely and reliably in consequence of the quarantine. Since we were a fully [in person] organization, we didn't use to have any experience, knowledge or need for these communication channels.
Bruno Carvalho | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We knew about the Avaya Spaces solution just before the coronavirus pandemic started. We were looking for a high quality cloud video conferencing solution. We started using Spaces for the summer three-month trial. We liked it a lot and purchased a package with many licenses for more than a year. The solution allowed the majority of employees to work in the home office and to be able to communicate by video whenever necessary. The solution is being used by everyone in our office to hold online meetings, events and presentations.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We started using it on the recommendation of colleagues. I am an entrepreneur and I like to try new tools that are offered, especially those that provide solutions to the current context. We are a small organization and we must invest strategically. Spaces presented itself as a great alternative to incorporate in a small work team like ours.
Gabriel Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using the Avaya OneCloud UCaaS platform for almost two years, just before the start of the covid-19 pandemic. The use intensified a lot when the great majority of the employees started to work in home office. Our entire subsidiary used the software during that time in the company and also at home. I used it a lot every day for project alignment, meetings with clients, [and] meetings between internal departments. The use of Avaya has provided us with many benefits and advantages in terms of collaboration, communication and productivity of the activities to be carried out.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using the Avaya OneCloud UCaaS solution for over a year. The purpose of this is for unified communications and video conferencing provided in the cloud by Avaya. We started to use a lot more at home after the COVID pandemic, each employee has his / her extension online and we start having virtual meetings every day between departments, teams, and external companies. The great advantage that we like is that everything works on an Avaya private cloud giving us a lot of security, reliability, and availability for use whenever we need it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are an organization of 12 people, and since the beginning of the pandemic we have used this tool to speed up our remote work. We hold periodic weekly meetings between individuals and between areas. We invite our allies to meet with us through the platform. We also take advantage of it to give talks and trainings.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Avaya OneCloud UCaaS throughout the whole university. First, we connect different student classrooms with the professor. As we are spread across several islands, some students could not come to the main campus, and they join a secondary campus to take the course through Avaya Equinox. Second, we rent some webcams out as a service due to the COVID emergency. Finally, we bought some Avaya OneCloud UCaaS licenses to use with the online instruction.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Avaya Communicator was used all across our organization, which has units in Brazil, USA, China, Europe and the Middle East. It was used especially when a professional was out of office and the software enable the user to access its corporate phone number. As we have a global team with lots of travelling professional, it was helping a lot.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Avaya Aura is the first VOIP system we have used in our company. We bought it because it was cheap compared to other solutions, and overall it has worked well for us. We don't really use any advanced features, simply plug and play phones and emails sent to voicemail but it's been good for that.
Manish Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Avaya ACE was used in the call center department of my organization. The business problem we were addressing by using Avaya ACE is to arrive at a unified communication solution for Avaya and Cisco platforms. This also helped to save cost by not changing the network communications layer and we were looking for a seamless middleware solution.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our organization uses AvayaLive extensively throughout the whole organization. We use AvayaLive Connect as a main communication and collaboration tool. The product helps connect employees from various office locations that are spread across the country. The main benefit of using the product is cutting travel cost. It also helps us save time for collaboration which increases overall efficiency and productivity for the organization.
December 19, 2018

Avaya - The way to go!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Avaya is a long-standing name in the communications industry and hands-down lives up to its name. It is possibly one of the best enterprise communication systems I've ever used; it's simple, efficient, and powerful. We use it across the organization and it's packed with more tools and features than its competitors out there.