Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

Overview

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Pricing

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What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Avaya Cloud Office?

Avaya Cloud Office is a comprehensive cloud solution, developed to simplify business communication. Avaya Cloud Office supports UC and CC functions and allows users to call, chat, meet, and collaborate from anywhere. Powered by AI, the cloud platform is built to create a seamless, real-time,…

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Features Scorecard

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Product Details

What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya OneCloud UCaaS Competitors

Avaya OneCloud UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What are Avaya OneCloud UCaaS's top competitors?

Five9, Fuze, and Zoom are common alternatives for Avaya OneCloud UCaaS.

What is Avaya OneCloud UCaaS's best feature?

Reviewers rate Support Rating highest, with a score of 9.8.

Who uses Avaya OneCloud UCaaS?

The most common users of Avaya OneCloud UCaaS are from Enterprises (1,001+ employees) and the Unknown industry.

Reviews

(1-25 of 27)
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Bruna Rodrigues | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Extreme audio and video quality during online meetings.
  • It allows grouping many people at the same time in a meeting room, being able to create several simultaneous ones.
  • Amazing interface and easy to use.
  • It works very well on mobile devices.
  • It works via the web.
  • I am not aware of any real Avaya problems during the usage experience.
  • Features are gradually added.
Arthur Rocha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Unlimited recording to the Avaya Cloud with access from any device.
  • Privacy of meetings with inclusion of access password.
  • Support for more than 500 users at the same time in the meeting, allowing the realization of webinars and training as well.
  • Screen sharing features, view of PDF and PowerPoint presentations.
  • Per user license.
  • There are 3 licenses, but only the "Power" license does cloud recording.
  • There is still no feature to place participants in a secondary room during a meeting.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Chat with colleagues during events and meetings.
  • High definition video and image.
  • File sharing.
  • Unlimited videoconferencing rooms and no time limit.
  • Cloud recording and recording access.
  • Interface is a bit confusing for beginners.
  • It does not allow creating a sub-room inside another.
Onessimo Azevedo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Creation of unlimited meeting rooms. Allows you to make appointments and send invitations by email.
  • Supports up to 500 simultaneous users in a single session, with no time limit, with cloud recording.
  • Unlimited cloud recording, easy access via the management interface.
  • Features like file sharing, has chat, allows you to give presentations and training.
  • About visuals I have nothing negative to comment on. And technically I believe the vendor can enhance some features of secondary rooms and also allow you to select camera quality.
Flavio Pereira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Ease of access as admin and guest.
  • File sharing.
  • Audio and video recording of conferences.
  • Friendly structure.
  • Private chat with colleagues and guests.
  • Room control.
  • It works via the web, without software.
  • I tried, but it was not possible to create extra rooms within a session. I hope it's foreseen in the next roadmap.
  • When the internet is not good, there are many instabilities in the audio and video.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Is easy to connect
  • The file in the conversation never erase
  • Different room you can have with different topics
  • Desktop app
  • Easier access for people that you invite to meetings that don't use Avaya
  • A post-meeting list of the email addresses of the participants
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use.
  • Allows us to have many members in the same meeting.
  • Without time limit to use.
  • Allows you to share documents and see them in the same meeting.
  • The platform is a little bit heavy and slow; it could improve its performance.
Bruno Carvalho | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • There is no need to install any software.
  • Unlimited cloud video recording.
  • Friendly graphical interface.
  • High image resolution during meetings.
  • Screen sharing for presentations.
  • The tool does not yet have the possibility to create a waiting room for guests.
  • The price is expensive for the power license.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • For spontaneous meetings it is easy and immediate access to a room access link.
  • Historical archive of notes and documents in rooms.
  • Saving of recurring rooms.
  • Facilitate mobile access to guests.
  • Improved video call clarity.
  • Mass actions as a room administrator. Example: muted.
Gabriel Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Tool with excellent video quality.
  • Collaboration with the use of the virtual extension.
  • Virtual meetings without leaving the office.
  • Great support from Avaya.
  • Scheduling meetings through Outlook.
  • There is no remote control function.
  • They could add more features that enhance the tool through new updates.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Agility to create virtual meeting rooms.
  • Integration with email and calendar tool for scheduling.
  • High definition image and audio quality.
  • It does not have a waiting room system at this time.
  • Improve the tool's online documentation in more languages.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice
  • Massive user management in large meetings (mute everyone with one button)
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Single use experience on mobile and the PC where same client is used on both the devices.
  • Same extension used in 2 or 3 devises or phones to get reachable all the time
  • Mobile client helps in mobility where within office we are available where ever we go.
  • Phone look and Display is wide and good. Also the Phone is robust to be used.
  • Need Easy chat feature on the Avaya Client installed on the Laptop
  • Wish to have Desktop sharing available with the client like we have in Skype
  • Need file sharing feature on the Avaya client
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • You can leave messages and documents in the virtual space
  • You can record a meeting and leave it in the virtual space
  • The video and the sound on the webcams are excellent
  • We will need better control of the student experience
  • Better adaptability to network errors for Avaya Equinox
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Ability to access my phone number by working from home or out of office.
  • Easy friendly features, very easy to use and configure.
  • The dialing feature was constantly crashing and did not work for a while.
  • Sometimes when answering a call, the feature crashes with no apparent reason.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Call quality has always been excellent.
  • Phones are plug and play after initial set-up is done.
  • Set-up is quite complex, requires support assistance on most things we need to fix/change.
  • Phones are very plain looking compared to more modern/expensive devices.
Manish Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It makes building communication enabled application development very easy and provides a lot of out of the box feature for rapid development and configuration
  • Real time notification to the customer service agents makes it so perfect for any CRM like Salesforce.
  • Very easy to integrate multi vendor system architecture and still keep the same communication layer and utilizing APIs.
  • Support for multiple language for business layer and communication layer integration.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The product is quite intuitive and easy to use.
  • Cross-platform compatibility is a must-have feature.
  • Unified communication solution.
  • The price is within the high-end spectrum.
  • GUI could use a bit of a 'cosmetic' touch-up.
  • Would be nice to have options for desktop phones.
December 19, 2018

Avaya - The way to go!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Super simple to set up and get it running.
  • Powerful and packed with a ton of and tools I have yet to see in the competitors.
  • Automated attendants, caller ID, automatic callback and many more features which are extremely useful.
  • Honestly we haven't seen anything wrong with our Avaya communicator product.
  • Maybe lower cost per user would be better going forward but that's not a con for the service it provides.