Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS

Overview

Recent Reviews

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2021

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Pricing

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What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Features Scorecard

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Product Details

What is Avaya OneCloud UCaaS?

Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya OneCloud UCaaS Competitors

Avaya OneCloud UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What are Avaya OneCloud UCaaS's top competitors?

Five9, Fuze, and Zoom are common alternatives for Avaya OneCloud UCaaS.

What is Avaya OneCloud UCaaS's best feature?

Reviewers rate Availability and Support Rating highest, with a score of 9.7.

Who uses Avaya OneCloud UCaaS?

The most common users of Avaya OneCloud UCaaS are from Enterprises (1,001+ employees) and the Unknown industry.

Reviews

(1-21 of 21)
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Onessimo Azevedo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Great support and always improving. We already use Avaya telephone exchanges and we rarely had problems. The Avaya support team has great technical engineers who are available during business hours to help with problems and queries.
Score 4 out of 10
Vetted Review
Verified User
Review Source
To be honest, I never tried the customer support service because if i had a problem, lets say, with the audio, video or log in, I would have migrated to another platform instead of trying to solve the problem in Avaya OneCloud UCaaS. It would have been easier and faster.
Bruno Carvalho | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I give the highest score because in the few cases that I needed consultation or guidance on variants of the platform, I got a pleasant and immediate response. I emphasize this over many other massive platforms where customer service is relegated to a bot or an email whose response is delayed or does not arrive.
Gabriel Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Avaya technical support is very good. We use very little, but when we need it, the attendants were quick and attentive to seek the resolution of the doubts and problems of our IT team. Support is important at the time of hiring to have that support in future problems.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have had an immediate response to each query, request or claim to the platform. From the initial induction meeting to it, to the occasional queries that were attended by chat, email or video call to facilitate our work. There is a team with a lot of capacity, knowledge (and patience) to attend to all our concerns.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The support team is very friendly and resolved the issue with in the time required. The troubleshooting steps taken is been shared and findings are always been shared after the issue is resolved.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.