Avaya OneCloud UCaaS
Avaya OneCloud UCaaS
As an IT analyst, we promoted the Avaya OneCloud UCaaS software, known as Avaya Spaces, for use in home office routines and virtual …
Need to use an online collaboration platform for collaboration. The platform allowed me to join the conference using both audio and video. …
Avaya Spaces has been one of the most important software for us in times of the COVID-19 pandemic where the vast majority of teams are …
It is the primary phone for the entire organization. Many employees work remotely and having Avaya on the computer makes it easy .
My school started using Avaya in March when we had to switch to remote learning. Avaya's capabilities allowed for easy implementation for …
Avaya Spaces brought countless benefits to our department during the COVID pandemic. It was the way we found to stay active and …
We learned about Avaya Spaces [Avaya OneCloud UCaaS] through the recommendation of colleagues from other companies. During the pandemic, …
Avaya Spaces is one of two video conferencing and chat software we are using at our branch. It's one of the most interactive and …
Across our organization, it is useful for formal and informal meetings with my colleagues and with a client. It's easy to use, and I …
It is used throughout the organization. It allows us to hold meetings quickly and efficiently and at the same time it allows us to …
It's really useful to keep in contact with our team. We have meetings and share different documents through that platform. It's really …
We decided to use Avaya OneCloud UCaaS for our virtual meetings across the organization and found two issues: users required multiple …
We have been using Avaya OneCloud UCaaS across the whole organization since March 2020 because we needed a tool to communicate remotely …
We knew about the Avaya Spaces solution just before the coronavirus pandemic started. We were looking for a high quality cloud video …
We started using it on the recommendation of colleagues. I am an entrepreneur and I like to try new tools that are offered, especially …
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Avaya OneCloud UCaaS is a cloud-based digital workspace. UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
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I did not have to call customer support as of now.
We do not use Avaya support for this specific service, but we already use it for phones and the company has always been well served. Phone calls are quickly resolved with the help of Avaya engineers.
They resolve down service quickly.
Avaya's customer support is hands down the best. They reply in a timely matter, everyone you interact with treats you in a friendly and respectable manner, and they stay in contact with you until situations are resolved.
Great support that welcomed us with doubts at the beginning of configuration. Satisfactory response time.
Great support and always improving. We already use Avaya telephone exchanges and we rarely had problems. The Avaya support team has great technical engineers who are available during business hours to help with problems and queries.
Technical support for this solution was not used to have an opinion. But I want to praise the speed of constantly improving the software with new updates and adding new features for video conferencing.
The times that I have had to contact costumer support, I get a concrete solution.
The platform did not generate any inconvenience that I had to resort to customer service, not counting the convenience of having different lines of communication with a variety of platforms and tools when working.
They gave us a good tutorial to start using the platform and they were always ready to answer our questions or problems quickly.
It's a good piece of equipment, although they may have to deal with the limitations of the tool. Sometimes such limitations are not good for doing business
To be honest, I never tried the customer support service because if i had a problem, lets say, with the audio, video or log in, I would have migrated to another platform instead of trying to solve the problem in Avaya OneCloud UCaaS. It would have been easier and faster.
The support is good. Avaya is one of the largest companies in this area of unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
I give the highest score because in the few cases that I needed consultation or guidance on variants of the platform, I got a pleasant and immediate response. I emphasize this over many other massive platforms where customer service is relegated to a bot or an email whose response is delayed or does not arrive.
I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.
Avaya technical support is very good. We use very little, but when we need it, the attendants were quick and attentive to seek the resolution of the doubts and problems of our IT team. Support is important at the time of hiring to have that support in future problems.
We have had an immediate response to each query, request or claim to the platform. From the initial induction meeting to it, to the occasional queries that were attended by chat, email or video call to facilitate our work. There is a team with a lot of capacity, knowledge (and patience) to attend to all our concerns.
The support team is very friendly and resolved the issue with in the time required. The troubleshooting steps taken is been shared and findings are always been shared after the issue is resolved.
We have a really good contact with an Avaya engineer who helps us every time we need him to.
It needs some improvements on the stability of the software. It is a good communicator but some of the aforementioned problems need to be improved.
It seems like anytime we have some issue it takes support a long time to figure out. It really just seems very lacking overall. Most of the time the phone technicians seem to have no clue what we are talking about and they have to go research and get back to us.