Good for Businesses
Answering calls, parking and transferring calls. We are a call centre that answers calls from all over the nation. We have thousands of …
Avaya UCaaSFormerly Avaya OneCloud UCaaS
Starting at $19.99 per month per user
View PricingOverview
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…
Recent Reviews
How Avaya UCaaS Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (20)8.989%
- Answering rules (21)8.686%
- High quality audio (19)8.080%
- Directory of employee names (21)6.060%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
Avaya UCaaS Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Avaya UCaaS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(249)Attribute Ratings
- 8.5Likelihood to Renew
- 8.7Availability
- 6.2Performance
- 6.6Usability
- 7.3Support Rating
- 9.1Online Training
- 6.8In-Person Training
- 6.1Implementation Rating
- 5.5Configurability
- 5.9Product Scalability
- 9.1Ease of integration
- 7.7Vendor pre-sale
- 8.2Vendor post-sale
- 10Professional Services
- 9.5Contract Terms and Pricing Model
Reviews
(1-25 of 53)Companies can't remove reviews or game the system. Here's why
March 31, 2024
Good for Businesses
Meetings have synched to our Microsoft calendars so people can see when we are available or not
March 31, 2024
Good product, money saved
We don't use the additional features aside from calling.
March 06, 2024
Avaya UCaaS Review
Score 8 out of 10
Vetted Review
Verified User
Based on my observations and discussions with other users, including myself, it seems that many of us prefer using platforms like Teams or Zoom for meetings. The conference feature within our current system appears to be utilized only 2 to 3 times a year. Personally never used the Avaya UCaaS solutions.
March 04, 2024
Review of ACO
No, we already had other solutions for everything else, so stick with using only the phone system side of the app.
February 29, 2024
Avaya Cloud Office
The solution allowed us to fulfill all our internal communications needs: calling, messaging and online meetings. The main reason why we have chosen Avaya is the calling capabilities.
February 29, 2024
Avaya Cloud is OK
Pretty much not used anything other than the mobile App, the VC is OK but not as good as others in the market.
February 09, 2024
Avaya UCaaS for Children's Aid Society of Algoma
Online Meetings/Conferences, Collab, and Calling are PHIPA PIPEDA compliant and this makes it a perfect option for us as a healthcare business (similar to Zoom Medical versus Zoom regular). Teams' VOIP and Teams unfortunately do not have good reputations in health compliance, despite their advertisement that they are compliant now (in their starting days only Avaya UCaaS and Zoom medical were, although not Teams). Keeping this as a key sell point for your account execs is key for all customers in education, health, and public service.
November 02, 2023
Avaya UCaaS Review
We use this purely as a phone system - and while it is capable of messaging and video calls we use Teams for all of that as it is already established within the business - however we tested these features and they work well.
This is also cheaper than Teams PBX and more flexable.
This is also cheaper than Teams PBX and more flexable.
June 23, 2023
Tried & Tested Solution - In the Cloud
All communication in one place, one management, one experience for the users.
June 23, 2023
Easy Peasy
We implement, deploy and support Avaya UCaaS
June 23, 2023
I not only sell it.. I use it every day
We benefit but at the same time it creates problems for us because now I have multiple platforms in which to communicate. We use Teams but we sell ACO. I communicate to Avaya employees using ACO and use Teams to communicate internally
June 23, 2023
Avaya for a NonProfit
We don’t have any more need for zoom or teams except when used by other companies or organizations.
June 23, 2023
Benefits from using Avaya UCaaS solution
It provides sobust analytics and reporting features can offer valuable insights into communication patters, call quality and user behavior.
Using all collaboration tools from single vendors helps in saving management costs. Also, in case of any issues we don't have to go to multiple vendors to resolve them. Avaya has been a long time champion in on-premise calling and contact center space. Having all solutions including Contact center from same vendor helps and reduces the need of integrations which vendors like Genesys require.
September 28, 2022
Avaya Cloud Office
Benefited from UC all in one place and we were able to consolidate many old systems into one easy to use application
September 15, 2022
Avaya Cloud Office is heading in the right direction
We have not as there needs to be a bit more integration between the outlook calendar and ACO Workspace before we can fully switch to utilize the one platform.
July 08, 2022
Great solution for contacting other offices
Some users use conference calls to set up business deals and negotiations. the fact there is an app is very good as it lets the user make calls in different methods either through landline or mobile.
June 30, 2022
Unhappy with Avaya Cloud Office
We have not used any of these features online meetings/conferences, collaboration
June 29, 2022
Save Money, Save Time, And It Works!
We keep things simplistic. Yet we have found great value in the Avaya APP for remote working and connecting with clients. The texting, fax, and voicemail features are great! The best part is that it has saved our company a lot of money on extra phone line costs. Faxing is barely used, but we are in a place where it is still used. We can get the faxes without all of the extra cost.
June 29, 2022
This product will change the game
It's like Teams with a better solution for voice implementation. I use it every day. Some customers after having done integration tests with Teams have clearly told me that ACO was as powerful or even better than Teams and that the integration did not add value.
June 29, 2022
First Line Avaya User
Yes, I've had issues where users from Oslo, and Athens have issues but obviously, it can be difficult just speaking over the phone, so having video call options on the app has been useful because they can show us what the problem looks like which can help make our jobs easier.
June 29, 2022
The Real Deal
We have utilized the Avaya Cloud Office conferencing features- it allows for a professional, sophisticated conference call set up and implementation. The process is so easy and many employees are able to utilize it. The voicemail and voicemail to email features help keep our employees connected and up to date.
June 29, 2022
Good service
The one platform has made our office more efficient.
June 29, 2022
ACO user and reseller
We also use MS Teams which is mainly used for collaboration etc. If we didn't have Teams it would get used for all the above much more.
June 29, 2022
Communications Platform with a familiar face.
This can not be understated. Having essentially, e-fax, text messaging, teams, and online meetings in one platform has been a game changer. Phone tag is essentially a thing of the past as availability of management level staff has improved 10 fold. Removing fax congestions with desktop or mobile e-fax has improved efficiency in many areas. The ability to text patients adds another dimension to our outreach initiatives.