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Avaya IP Office

Avaya IP Office

Overview

What is Avaya IP Office?

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other.…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Call park (9)
    8.1
    81%
  • Answering rules (9)
    7.9
    79%
  • Multi-level Interactive Voice Response (IVR) (8)
    6.5
    65%
  • High quality audio (9)
    6.5
    65%

Reviewer Pros & Cons

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Video Reviews

3 videos

Avaya IP Office Review | The unfiltered truth from a territory manager
03:17
Avaya IP Office Review from a Systems Engineer
03:17
Solutions Engineer's real take | Avaya IP Office Review
04:50
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Pricing

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Voice

$82

Cloud
per user/per month

Digital

$129

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6.5
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.1
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

6.7
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

5.8
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

6.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.6
Avg 8.1

Call Management

Customized phone system settings

6.4
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

6.8
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.5
Avg 7.4
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Product Details

What is Avaya IP Office?

The globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on premises. IP Office offers capabilities that supports customer and employee interactions and experiences.

Avaya IP Office Competitors

Avaya IP Office Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Fathom are common alternatives for Avaya IP Office.

Reviewers rate Call park highest, with a score of 8.1.

The most common users of Avaya IP Office are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(23)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Richard Heller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Not only do we sell the Avaya IP Office but we use in our own organization. We were recently purchased by Carrier Access, and due to the flexibility of the phone system we will be able to integrate our new parent company onto our PBX once the MPLS between the locations is online. We already had the necessary licensing on our system, so the only additional cost would be those of the new phones that will be installed. Having worked with multiple PBX platforms, I find the AVAYA easy to implement, setup, use, and manage. If a company is going to do their own MAC (moves adds and changes) or would like to this system allows that to be done with out having to deal with a very steep learning curve.
  • Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
  • Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
  • Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.
  • Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
  • Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
  • Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.
The limitations of this unit are 2000 users, across 32 different locations. It is an SME product that is well past the border into enterprise territory with out having the enterprise expense. To top it off you can virtualize the servers! Anything outside of this scope would need to step into an Avaya Aura system. Do not forget to check with your vendor for leasing options if you do not want to have your new phone system fall into the category as a capitol project.
  • Seamless implementation. If your access to the PSTN is through one of the major carriers, integrating the IP Office is quick, and easy. If you are in a market similar to ours where there are smaller carriers to work with, relying on your local Avaya business partner will allow for that same seamless integration.
  • Users will find the menus on their new phones easy to navigate. It never hurts to have a cheat sheet provided by you installer. The system is very intuitive, even for system administrators.
  • A new system paired with a new circuit contract has the potential for a cost savings that can pay for the new phone system in a 3 year time frame. We have customers that can attest to that!
There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.

If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
6
Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.
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