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Axcient x360Recover Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Community insights

TrustRadius Insights for Axcient x360Recover are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Axcient x360Recover has been widely used by organizations and managed services providers, or MSPs, for various backup and disaster recovery purposes. Users have deployed Axcient appliances to their clients, offering file retention and easy restoration, ensuring data is backed up and safe from threats. MSPs rely on Axcient x360Recover to provide backup and disaster recovery solutions, safeguarding clients from Ransomware viruses and enabling virtualizations during server downtime. The software also supports clients' continuity with cloud backups, offering multiple backup and replication options while shortening the mean time to recovery. Users praise Axcient x360Recover for its commitment to product improvement over the years, continually adding new features.

The ease of installation and recovery process of Axcient x360Recover is highly appreciated by users, along with the helpfulness of the support team. Users have found the software invaluable in systems failures, allowing for rapid virtual instances of failed systems. Additionally, Axcient x360Recover is utilized for backup, disaster recovery, continuity, and security goals. The software has shown significant improvements in offsite speed and reliability since version 5.0, enabling users to successfully perform full and virtualization recoveries. Overall, Axcient x360Recover is used by companies, managed IT clients, and MSPs for a range of backup and disaster recovery needs, providing peace of mind and efficient data protection.

Reviews

53 Reviews

Axcient x360Recover

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Axcient x360Recover for all of our critical server backups. We also use this product to test disaster recovery with restoring servers in the cloud and locally. So far, we have been very happy with the product, and it has saved us several times with a need to restore either servers or files.

Pros

  • Server Reocovery
  • File and System backup
  • Cloud virtualization

Cons

  • Recovery speed downloads from the cloud
  • Better application for recovering files/images
  • Additional training on best practices and proper configuration for the product

Likelihood to Recommend

I believe this product is appropriate for any desktop or server backup. It should not be used on a host machine with virtualized servers but in any other case would work great. The reliability has been fantastic for us, and we have recovered at least 7 servers in the past year using this software, so it has been meeting all expectations.

Dependable Backup and recovery

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Eliminates long term storage management.

Pros

  • Automate boot testing
  • Support team is second to none
  • Automatic updating and licensing

Cons

  • I'd like more opportunity to preconfigure settings so I can automatically deploy D2C(via script)

Likelihood to Recommend

<div>It's amazing as long as their is enough bandwidth to go around.</div><div>We've had issues with scheduled throttling.

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Vetted Review
Axcient x360Recover
4 years of experience

Axcient x360Recover just works

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

BCDR. Virtual office. Auto verify. We use all of the above for direct2cloud and local appliance sync to Cloud vault. Self managed and easy to deploy.

Pros

  • Easy to deploy
  • Cloud storage co location option
  • Virtual office
  • Auto verify

Cons

  • More control with nightly auto verify on local appliance
  • Faster recover download options other than FTP
  • Easier explanation of invoice
  • Malware detection on backups.

Likelihood to Recommend

The flexibility to perform chain free backups to cloud offsite vault. Virtual office options for BCDR. Easy setup of agent and policy.

Great Product!

Rating: 10 out of 10

Use Cases and Deployment Scope

We are an MSP and we use it at almost all our clients. I currently only have one on site BDR device.

Pros

  • Ease of use
  • speed
  • ease of install

Cons

  • onsite BDR setup when converting an existing client is not easy
  • nas support would be nice

Likelihood to Recommend

Axcient x360Recover, the app that allows you to mount a drive is fantastic when you are not doing small file restores. Honestly for recover its pretty much spot on these days as far as ease of use and installs go.

Vetted Review
Axcient x360Recover
4 years of experience

You Can Rely On Axcient x360Recover!

Rating: 9 out of 10

Use Cases and Deployment Scope

After Datto was acquired by Kaseya, we were seeking an alternate solution. We landed on Axcient x360Recover on word of mouth from other MSPs and were pleasantly surprised. The product does what it says on the tin, is truly secure (we choose our own encryption keys), and provides critical uptime for our clients in the event of an emergency. We are also very happy that our data is stored just a few hours away in Kelowna (we are a Vancouver-based IT provider working with clients in the legal + healthcare spaces and storing our clients' data in Canada is important). Overall, we are also pleased that Axcient x360Recover takes customer feedback seriously and allows us to suggest improvements right from the partner portal. Besides that, the software just works. We recommend Axcient x360Recover.

Pros

  • Business Continuity
  • Ease of use
  • Reliable

Cons

  • We'd like to see the Microsoft 365 product on Canadian soil. The team has acknowledged this and it's been moved to the pipeline.

Likelihood to Recommend

Axcient x360Recover is suitable for all environments. We like the direct-to-cloud and use it almost everywhere. We have yet to deploy appliances, as there is simply no need given sufficient bandwidth these days.

Vetted Review
Axcient x360Recover
1 year of experience

Axcient x360 is a dependable and easy to use service

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We currently use x360Recover to back up our clients workstations and servers directly to the cloud.

This type of backup helps us recover any lost documents, or recover the entire machine if corruption occurs or the hardware fails.

Downtime is very minimal and the cloud GUI is incredibly easy to use.

Pros

  • Backup scheduling
  • Installation
  • Online Management
  • Onboarding
  • Technical Support response

Cons

  • Additional options for the scheduling
  • Local cache settings
  • Default retention settings

Likelihood to Recommend

I've had great success using x360Recover's direct to cloud feature. Backing up workstations and servers is incredibly easy and the logging is kept up to date.

The direct-to-cloud option is great for workstations, but the size of the backups for servers, it is much easier for restoration/backup times to have a local appliance.

Fast and reliable Data Protection!

Rating: 9 out of 10

Use Cases and Deployment Scope

Axcient direct 2 cloud saves the entire hard drive of my customers directly on their servers.

It helps me to recover all data and programs in case of an disaster. We use it for small offices and other smaller customers, which have a few 100gbs of data.

We are satisfied, their support is awesome and they are pretty fast.

The pricing is great, too. Can´t complain at all!

Pros

  • Support
  • Pricing
  • Fast recovery

Cons

  • Servers in Germany

Likelihood to Recommend

Servers in Germany would be really nice. Sometimes the portals are pretty slow.

Axcient x360Recover Backup solutions superior to others

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are in the process of moving all of our clients to Axcient x360Recover. Their support, capabilities, and pricing are far superior to who we have used in the past. They take our feedback to heart and have implemented changes in the product directly off our own feedback. We have enjoyed the relationship with them extensively.

Pros

  • Server Backup
  • Microsoft 365 Backup
  • Ransomware recovery

Cons

  • More exhaustive Microsoft 365 backup granularity
  • Time based retention

Likelihood to Recommend

Well suited for clients looking for an extremely reliable yet low cost backup and recovery solution for servers, workstation, Azure VMs, or Microsoft 365. Not appropriate at the moment for clients looking for the ability to retain data based on time-based restrictions as Axcient x360Recover currently keeps everything forever.

User Axcient x360Recover to sleep well at night

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We needed a cost-effective solution that provided adequate system backups and required little time to manage. Axcient x360Recover fit our needs perfectly, and their support has always been above-par. We use Axcient x360Recover to back up our internal servers. We also deploy Axcient x360Recover within our client's networks. The direct-to-cloud service works great for clients that need data protection but not onsite virtualization. \Axcient x360Recover performs regular image-based local backups and replicate to the cloud while providing virtualization capabilities in case of server failure.

Pros

  • Backup status reports are well designed and require little management time
  • Knowledgeable and personable support staff when you need
  • Multi-tenant cloud-based backup management
  • Appliance leasing at affordable monthly cost
  • Local drive cache when you need quick data restoration without an on-site virtualization appliance

Cons

  • Client-side backup agent lacks GUI-based configuration
  • Licensing portal is a bit non-intuitive
  • Appliance repurposing could be simpler

Likelihood to Recommend

We've found that the Axcient x360Recover appliance shines in small business networks with a single domain controller. For small businesses that are budget constrained, the device alleviates much of the concern from needing additional domain controllers. Within 5 minutes, you can virtualize the server image from the previous hour, and your client's computers continue functioning as if there were no server failures. Modifying the backup policy retention gives you the ability to store images from even years in the past. Storage usage isn't part of the recurring costs.

Solid Reliable product.

Rating: 9 out of 10

Use Cases and Deployment Scope

We deploy this via HAAS/SAAS based on our client's contract. We deploy combination our own appliances and D2C. We use Axcient for BCDR, File and image based recovery. We also use the appliances capabilities to move data and servers around during project execution. Our NOC team monitors and maintains the backup integrity and participates in large scale recoveries.

Pros

  • Recovery, the wide variety on how we can recover has been very helpful
  • Ease of access via the portal to allow us to easily manage many devices.
  • Support is responsive

Cons

  • It would be nice for our skilled technicians skip tier1 support on some issues.
  • Reporting, its getting better but would like to see more
  • Relaying hardware issues from BDR as tickets to our PSA

Likelihood to Recommend

Axcient is well suited at clients that need backups that can be recovered or spun up on a BDR, having a cloud replication that can be spun up is also a bonus. Clients that don't have server infrastructure has been a challenge to get Axcient in place. However we are seeing more traction with the introduction of D2C with the premises repository. One request there would be to allow backups to the cloud take place whether the on premises device is available or not.