Skip to main content
TrustRadius
Axero

Axero

Overview

What is Axero?

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially.…

Read more

Learn from top reviewers

Return to navigation

Pricing

View all pricing

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://axerosolutions.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month
Return to navigation

Product Details

What is Axero?

Axero Intranet is an intranet and employee experience platform. The vendor boasts hundreds of companies use Axero Intranet to communicate, collaborate, manage tasks, organize content and develop their company culture. Designed to displace legacy intranets and document dumping grounds that are difficult to update and impossible to maintain, the Axero unified suite aims to make it easier than ever to launch modern intranets, employee hubs, enterprise portals & connect the workforce in one integrated platform.

Axero Features

  • Supported: Social Intranet
  • Supported: Internal Communications
  • Supported: Knowledge Management
  • Supported: Collaboration
  • Supported: Employee Engagement
  • Supported: Document and File Management
  • Supported: Digital Workplace

Axero Screenshots

Screenshot of Mobile intranetScreenshot of Knowledge managementScreenshot of Recognition

Axero Video

Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employe...
 Show More

Axero Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encourage the spread and expansion of ideas is suited for organizations that want their community to not only get connected but also feel they are getting things done.

Axero starts at $49.

Igloo, Jive, and Microsoft SharePoint are common alternatives for Axero.

The most common users of Axero are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-3 of 3)

Finally - Business Community Software for Small to Mid-Size Organizations

Rating: 10 out of 10
December 09, 2014
CV
Vetted Review
Verified User
Axero
37 years of experience
  • Variety of mediums to communicate with customers, partners, staff.
  • Private and public interaction available.
  • Self-help.
  • 24 hour availability.
Cons
  • Sorting data in the administrative sections. Search engine is great however.
  • Cases capability is not a full blown-help desk system, but is not designed to be. For some older customers, takes a little hand holding to get them comfortable. Our staff loves it however.
This is a bright, energetic, 'can-do' team. I have liked them from day one, because they are always striving to improve their product, help the customer, and provide tools that are not available anywhere else for the price.

IMHO most community based software is only customer-interaction focused - and separated from the rest of the business. This software allows businesses to inculcate business processes and customer-interaction to give a complete stack of tools for the small to mid-size business.

I cannot see any other way for our business to run in the future.
  • Eliminated the need for extra support personnel, and freed up resources for product improvement
  • Improved traffic by 65%.
Provided me many options, e.g. wiki, video, cases, forums, facebook like posting, articles, blogs, file area, and the ability to create sub communities. Nobody else came close to offering these items at a fair price, package clarity, and ease of use.

Second, the 'can-do' spirit of this team gave me comfort that anything could be fixed, solved, or implemented.
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Engineering
Support
Marketing
Administrative
1
Not much to support actually.

We add/change content, and assign permissions to certain users. That's about it.
  • 24 hour Real-Time support and self-help mechanisms.
  • Ability for users to communicate with each other and solve their own problems.
  • Self-Help Documentation.
  • Both private and public communities.
  • Case/help-desk.
  • Easily share wikis, videos, articles, etc with social networks.
  • Marry traditional website with community interaction.
  • Communications are centralized.
No
We didn't switch, but these are the reasons for selecting this product:
Self-help for our customers
Customers can interact with themselves or our staff
Communications are efficient and centralized
A true business and social community
A variety of means to communicate: blogs, videos, forums, private cases, event locator, file downloads, etc.
Something that was affordable
A vendor we were comfortable with
A forward thinking team
  • Vendor implemented
Hosted by Communifire.
They provided personal attention.
  • Self-taught
To use the features, not much training would be needed. The administrative tools would be worth getting some time to learn about specific/technical features like changing the color of all boxes in the wiki section, or creating announcements.
Yes
If it is something that is custom, I have no problem paying for that time. They have certainly handled all other items we have thrown at them - and some outside of the general scope.
Things get fixed in a timely manner.
This rating has a caveat - there is always room for improvement, and this team gets it.

You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.

Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.

The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you.

This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Never any problems. Quite impressed
Works in real time.
  • QQube
We auto create/send product logs as cases. Not too difficult.
  • Salesforce.
Yes.
Not for public discussion.

Communifire - an excellent community building tool

Rating: 8 out of 10
January 18, 2016
CF
Vetted Review
Verified User
Axero
2 years of experience
We use Communifire to host a community of our customers, each being served with different sets of information and support. We found Communifire with customisations for our specific requirements to be a much more cost-effective solution than a full bespoke production, and two years later we're still happy with that decision.

Bryce and the team are excellent to deal with and I highly recommend the package.
  • Increases engagement
  • Lots of flexibility
  • Lots of capacity to grow
Cons
  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
I think Communifire is a powerful tool for both for organisational intranet applications, and where you want to get your customers really 'close' to you and supported in your ecosystem.
  • Vastly improved customer service. Our clients absolutely rave about our community site.

Communifire makes communication easy.

Rating: 10 out of 10
January 07, 2016
Communifire is used as our corporate intranet across our whole organization. Communifire has improved communication between our main office and retail stores as well as within each store.
  • Easy to use and understand. Staff with any social media experience picks this up immediately and uses the full set of features to communicate within their team and between teams.
  • Easy to set up. Installation support was excellent in getting us up and running quickly.
  • Excellent support. Questions are answered immediately and ongoing support is excellent to help us increase the use of additional features.
Cons
  • Could be more calendar integration between teams/spaces.
Communifire is excellent for a small business and easy to scale as we grow so we will not have to change software with accelerated growth.
  • Faster, more consistent onboarding. We host all training materials in an easy-to-access and easy-to-update space.
  • Better product knowledge = greater sales. We post training information about new products for immediate use by all team members.
  • Better communication within the store team translates to better customer service. Keeping part time team members up-to-date has always been a challenge. Now they are able to catch up quickly when they get to the store.
We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Return to navigation