Finally - Business Community Software for Small to Mid-Size Organizations
Rating: 10 out of 10
December 09, 2014
CV
Vetted Review
Verified User
37 years of experience
- Variety of mediums to communicate with customers, partners, staff.
- Private and public interaction available.
- Self-help.
- 24 hour availability.
Cons
- Sorting data in the administrative sections. Search engine is great however.
- Cases capability is not a full blown-help desk system, but is not designed to be. For some older customers, takes a little hand holding to get them comfortable. Our staff loves it however.
- Eliminated the need for extra support personnel, and freed up resources for product improvement
- Improved traffic by 65%.
Provided me many options, e.g. wiki, video, cases, forums, facebook like posting, articles, blogs, file area, and the ability to create sub communities. Nobody else came close to offering these items at a fair price, package clarity, and ease of use.
Second, the 'can-do' spirit of this team gave me comfort that anything could be fixed, solved, or implemented.
Second, the 'can-do' spirit of this team gave me comfort that anything could be fixed, solved, or implemented.
Engineering
Support
Marketing
Administrative
Support
Marketing
Administrative
1
Not much to support actually.
We add/change content, and assign permissions to certain users. That's about it.
We add/change content, and assign permissions to certain users. That's about it.
- 24 hour Real-Time support and self-help mechanisms.
- Ability for users to communicate with each other and solve their own problems.
- Self-Help Documentation.
- Both private and public communities.
- Case/help-desk.
- Easily share wikis, videos, articles, etc with social networks.
- Marry traditional website with community interaction.
- Communications are centralized.
No
We didn't switch, but these are the reasons for selecting this product:
Self-help for our customers
Customers can interact with themselves or our staff
Communications are efficient and centralized
A true business and social community
A variety of means to communicate: blogs, videos, forums, private cases, event locator, file downloads, etc.
Something that was affordable
A vendor we were comfortable with
A forward thinking team
Self-help for our customers
Customers can interact with themselves or our staff
Communications are efficient and centralized
A true business and social community
A variety of means to communicate: blogs, videos, forums, private cases, event locator, file downloads, etc.
Something that was affordable
A vendor we were comfortable with
A forward thinking team
- Vendor implemented
Hosted by Communifire.
- Self-taught
To use the features, not much training would be needed. The administrative tools would be worth getting some time to learn about specific/technical features like changing the color of all boxes in the wiki section, or creating announcements.
Yes
If it is something that is custom, I have no problem paying for that time. They have certainly handled all other items we have thrown at them - and some outside of the general scope.
- QQube
We auto create/send product logs as cases. Not too difficult.
- Salesforce.
Yes.
Not for public discussion.