Active Directory Reviews

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72 Ratings
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Score 8.6 out of 100

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Reviews (1-10 of 10)

John Fester | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
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Support

7
I mean, it is Microsoft. So contacting them for support is nearly the last resort. You'll go to forums and TechNet long before contacting Microsoft. This is where other companies shine above Microsoft, because they have support to offer. You will find more online support for Azure than for other companies, primarily because it is so widely used. Techs like helping other techs. With the number of companies using Azure, there is a tremendous amount of support found online on many websites. If you cannot find your question already answered somewhere, guaranteed someone will answer your posted question within hours.
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Jane Updegraff | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Support

10
I've only had to open a few support cases with Microsoft for Azure AD. In each time it was because there was a sync error between our on-premise database (the local copy of the AD) and Azure's copy. The AAD copy of the AD has some user and computer attributes that admins can't change using the AAD console. But that's so that we, as humans, don't accidentally break the database. Whenever there has been a sync conflict that i could not resolve following there (usually excellent) instructions for doing so, I have opened a support case. I can count those cases on one hand after nearly three years of lice production use of AAD. Each of those cases was resolved within a few days and in no circumstance was the affected user or computer unable to authenticate, although they may have been unable to access their email for a brief period during the troubleshooting. It's quite a bit better than other Microsoft support, in my opinion.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support

10
AAD is a great product that works seamlessly and is reliable as an actual domain controller on-premise. I have never had to call Microsoft as I have never had any issues. The sync client is being updated regularly, and apart from a persistent bug/feature that it shuts down at 01:00, I cannot really complain.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Support

9
Microsoft support is great. Though the first call to support is sometimes a hit-or-miss as sometimes the person is not knowledgeable enough or doesn't understand the question and/or what steps you already have done. But overall our experience with Microsoft Azure Active Directory support is good.
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Active Directory Scorecard Summary

Feature Scorecard Summary

ID-Management Access Control (14)
9.4
ID Management Single-Sign On (SSO) (14)
9.1
Multi-Factor Authentication (13)
9.0
Password Management (14)
9.0
Account Provisioning and De-provisioning (14)
9.4
ID Management Workflow Automation (11)
8.6
ID Risk Management (11)
8.5

About Active Directory

Microsoft Azure Active Directory (Azure AD) is a cloud-based identity and access management (IAM) solution supporting restricted access to applications with Azure Multi-Factor Authentication (MFA) built-in, single sign-on (SSO), B2B collaboration controls, self-service password, and integration with Microsoft productivity and cloud storage (Office 365, OneDrive, etc) as well as 3rd party services.

Active Directory Technical Details

Operating Systems: Unspecified
Mobile Application:No