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Bazaarvoice

Bazaarvoice

Overview

What is Bazaarvoice?

The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can increase…

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Learn from top reviewers

A must-have for websites - DTCs or non-DTCs, both

Rating: 10 out of 10
October 31, 2023
IncentivizedVetted ReviewVerified User
We use Bazaarvoice for our ratings and review module on our website. One of the issues is that we want to collect reviews from multiple touchpoints and it is difficult to aggr...
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Verified user
Manager
Bazaarvoice1 year of experience

Bazaarvoice Platform: Review Aggregator and Time Saver

Rating: 8 out of 10
July 2, 2020
IncentivizedVetted ReviewVerified User
Our team uses Bazaarvoice Platform to respond to reviews for our products that are left on retail websites. We are able to respond to reviews from multiple retailers using jus...
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Bryan Nye
Employee - Marketing
Digital Media Analyst
Dell
Bazaarvoice3 years of experience

Great platform to boost conversion and very attentive support!

Rating: 8 out of 10
November 21, 2019
IncentivizedVetted ReviewVerified User
Bazaarvoice is used by our e-commerce team who use it on two levels: ratings and reviews and user generated content. We know that having reviews on products helps to increase...
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rachel woolnough
Administrative Assistant - Research & Development
Ecommerce Trading Assistant
Boux Avenue
Bazaarvoice1 year of experience

A must-have tool for a successful business

Rating: 10 out of 10
October 30, 2019
IncentivizedVetted ReviewVerified User
We use BV Conversations for Ratings & Reviews, Questions & Answers via API. The reviews portion is used by a specific department (my team) and the Q&A portion is u...
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Ephraim Mandel
Supervisor - Marketing
Customer Engagement Supervisor
B&H Photo
Bazaarvoice2 years of experience

Bazaarvoice Conversations is a Great Choice for Reviews and Q&A

Rating: 8 out of 10
October 9, 2019
IncentivizedVetted ReviewVerified User
Bazaarvoice Conversations is being used as one of our feedback channels for our product development team and web team, a touch point for our customer experience team, and a to...
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Christopher Payne
Employee - Information Technology
Front End Developer
Rocky Brands, Inc.
Bazaarvoice4 years of experience
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Pricing

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Bazaarvoice

Bazaarvoice

N/A
Unavailable

What is Bazaarvoice?

The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Bazaarvoice Ad - Voice Demo

YouTube
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Product Details

What is Bazaarvoice?

The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can increase sales and build brand loyalty.

Within the platform, the vendor provides seven core modules:
  • Ratings & Reviews
  • Questions & Answers
  • Sampling
  • Connections
  • Curations
  • Insights
  • Brand Edge

Bazaarvoice Features

  • Supported: Ratings and Reviews - Gather and publish opinions about your product or service. You can send customers post-interaction email messages so they can easily access your review submission page. In addition, you can solicit and publish reviews about your company via Google seller ratings. Use BVSEO to boost your rating pages' presence on search engines. Analyze your transaction and conversion data with the ROI beacon.
  • Supported: Questions and Answers - Help your potential customers make buying decisions by responding to and publishing inquiries about the products you offer. You can also use crowdsourced answers to manage responses about basic information.
  • Supported: Seller Ratings - Gather and publish opinions about your service that are in turn displayed on your Google AdWords ads to increase click-through rates and drive more qualified traffic from paid search.
  • Supported: Moderation
  • Supported: Fraud detection and Protection
  • Supported: ROI Measurement

Bazaarvoice Video

Bazaarvoice Integrations

Bazaarvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesArabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English (Aus), Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, UK English, Ukrainian, US English, Vietnamese
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 15)

Effective Reviews - Difficult Account Integration

Rating: 7 out of 10
Incentivized
March 07, 2018
Verified User
Manager in Marketing
Consumer Electronics Company, 1001-5000 employees
Vetted Review
Verified User
Bazaarvoice
1 year of experience
Use Cases and Deployment Scope
Bazaarvoice Conversations is being used across a few different areas of the business. We moved to it from PowerReviews to simplify our vendors across the organization. It does not solve anything new that PowerReviews did not, other than reducing contract totals.
Pros
  • UI is fairly intuitive.
  • Allows for customization of design to copy within the interface, which is nice for non-technical users of the tool.
  • Visually, it is about as attractive as other leading review vendors.
Cons
  • We lacked true integration assistance. We found so many things that were off or overlooked, things that a vendor should be on top of when setting up someone transitioning.
  • The tool, when implemented, seems pretty bloated in terms of how it is built and total assets used.
  • We had to take ownership of the integration process and do additional resource to then reach out to our team at the vendor to gain help with.
Likelihood to Recommend
It does the job. I haven't noticed anything beyond special that it is doing versus our past vendor. The score would be higher though if we had a smoother integration.

Review Consolidator and Time-Saver, the Bazaarvoice Platform

Rating: 9 out of 10
Incentivized
July 20, 2022
Verified User
Manager in Marketing
Marketing & Advertising Company, 1001-5000 employees
Vetted Review
Verified User
Bazaarvoice
3 years of experience
Use Cases and Deployment Scope
We use Bazaarvoice to moderate and syndicate reviews on our website. We want to provide a reliable venue for consumer feedback and to be open and honest about receiving and disclosing feedback from customers. Our IT department handles the management and implementation of this company-wide change.
Pros
  • Compiles feedback from various stores.
  • Offers producers the chance to weigh in on consumer reviews.
  • Provides a variety of report choices for tallied reviews and ratings.
Cons
  • It's not possible to think beyond the box and find a remedy.
  • The responsibility for implementation cannot rest on one person's shoulders.
  • It's a lot of work to put it all together.
Likelihood to Recommend
All of the comments and suggestions made by customers are collected in one convenient location on Bazaar Voice. We feel this to be the most compelling application. Also, it's not the easiest to utilize while we're constantly switching between applications. Other than that, it's an excellent product.

A value for its price!

Rating: 7 out of 10
Incentivized
July 07, 2022
Verified User
Consultant in Information Technology
Accounting Company, 10,001+ employees
Vetted Review
Verified User
Bazaarvoice
2 years of experience
Use Cases and Deployment Scope
I currently use the portal and the insights section of the bazaar voice. It is a very quick , comprehensive and easy to use tool and provides up to date information.The platform is super user friendly and their support team is always on the go providing robust service and helping to resolve the user queries. What we work on is generating feedbacks from customers regarding the product that we develop and bazaar voice acts as a consolidated platform to integrate all our data at one point and provide insights
Pros
  • Simple User Interface
  • Great tech support team
  • Easy to use features
Cons
  • Sometimes it becomes difficult to swap between different use cases
  • Sometimes the User experience can be lacking so can work on improving that
  • Some sections are outdated eg the portal and workbench
Likelihood to Recommend
Bazaar voice acts a place where we review all our feedback and gain insights from it. This is the most important usecase that we find quite satisfying.Apart from this when we are trying to switch between different use cases it becomes a bit difficult to use. Otherwise its a great product.

Bazaarvoice Platform Review

Rating: 10 out of 10
Incentivized
July 03, 2020
Verified User
General Manager in Other
Health, Wellness and Fitness Company, 1001-5000 employees
Vetted Review
Verified User
Bazaarvoice
1 year of experience
Use Cases and Deployment Scope
We are using Bazaarvoice for review moderation and syndication, and we are using it on our own web page. We wanted to have a trustworthy platform for reviews and to be transparent with customer opinions and have their thoughts be heard on other retailer sites too. This affects the whole organization but it is managed and implemented by our IT team.
Pros
  • Review moderation
  • Good user-friendly platform
  • Have good relations with partners
Cons
  • Implementation is very demanding.
  • There are no out of the box solutions.
  • Implementation is not a one person job.
Likelihood to Recommend
I like this option of syndication and the possibility for customer opinion to be heard on other platforms and online retailers. We are using Bazaarvoice for the options that are well suited for us.

Great platform to boost conversion and very attentive support!

Rating: 8 out of 10
Incentivized
November 21, 2019
rw
rachel woolnough
Ecommerce Trading Assistant
Boux Avenue (Retail, 51-200 employees)
Vetted Review
Verified User
Bazaarvoice
1 year of experience
Use Cases and Deployment Scope
Bazaarvoice is used by our e-commerce team who use it on two levels: ratings and reviews and user generated content.

We know that having reviews on products helps to increase conversion on a website and Bazaarvoice aids this process for us in making the start-to-end journey simple and quick for a customer to navigate.

In terms of curations it helps to showcase our products on everyday people who buy and enjoy our products which offers a relatable aspect to the site. Buying online, especially lingerie can be tricky to understand size and fit from a product image so having user content as an extra helps our customers understand what the products look like on different body shapes therefore increasing probability to purchase.
Pros
  • They make writing and submitting reviews so simple for the customer and are always improving the process in line with customers' behaviours i.e. inmail submission for phone users as the biggest device type.
  • Give detailed insights into your reviews and ratings with reports that can be auto generated and sent to relevant teams to highlight issues with products/common themes. This is useful as it eradicates the process of having to manually pull a report weekly which saves us time.
  • Insights from curations too, you can see how many interactions and impressions each post has to determine popularity which has helped us gauge more what the customer wants to see from us in terms of content.
Cons
  • The improvements made to the current platform are great however I feel there could be more frequent releases to update certain aspects of the platform that feel a little neglected. For example the process of uploading a photo to the site via curations is quite clunky for a customer and not able to be adjusted to be in line with the rest of the website. It would be great if this was more dynamic.
Likelihood to Recommend
BazaarVoice is great for us in terms of gaining plenty of reviews for our products as the purchase of lingerie can be tricky anyway, let alone purchasing online without being able to try the product on first. We really do see an effect on a product's conversion by whether it has good reviews/bad reviews/no reviews so customers really engage with them for us. Likewise having the curations aspect it gives further insight for the customer as to how the product may fit on them. We have also used UGC images in some of our emails and site content as they've been such good quality and the ability to tag product makes it easy for a customer to shop.
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