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BetterCloud

BetterCloud

Overview

What is BetterCloud?

BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.

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Recent Reviews

TrustRadius Insights

Features: Many users have found BetterCloud's features helpful in managing tasks effectively. They appreciate the ease of use and …
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Reviewer Pros & Cons

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Pricing

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What is BetterCloud?

BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Zero-Touch IT - How to Automate Self-Service Requests With Freshservice and BetterCloud

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Zero-Touch IT - How to Automate Self-Service Requests with Slack, Zapier, and BetterCloud

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Zero-Touch IT: How to Automate Offboarding with Jira and BetterCloud

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Zero-Touch IT - Automate Self-Service Requests with Microsoft Forms, Power Automate, and BetterCloud

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How to Automate ITSM Self-Service Portals With BetterCloud

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Why You Should Choose BetterCloud in 60 Seconds

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Product Details

What is BetterCloud?

BetterCloud is a SaaS management platform, enabling IT teams to eliminate up to 78% of SaaS management work. BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment. By streamlining and automating critical work like user lifecycle processes and day-to-day operations, BetterCloud aims to give customers greater operational efficiency and employee productivity.

BetterCloud Features

  • Supported: Advanced Alerting
  • Supported: No-Code Automation Workflows
  • Supported: Data Oversharing Monitoring and Mitigation
  • Supported: Zero Touch Automation
  • Supported: App Discovery
  • Supported: User Lifecycle Management
  • Supported: Sensitive Data Discovery
  • Supported: Least Privilege Access
  • Supported: Reporting

BetterCloud Screenshots

Screenshot of BetterCloud DashboardScreenshot of The Integration CenterScreenshot of Offboarding WorkflowScreenshot of Content Scanning Alert

BetterCloud Videos

BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment.
BetterCloud is a SaaS Management Platform (SMP) that enables IT to discover, manage, and secure the growing stack of SaaS applications across the digital workplace.
Like many IT departments, Gainsight's small IT team was overextended, managing SaaS applications and the user lifecycle manually. Using BetterCloud's automated workflows, Gainsight eliminated a 1,300+ hours of ULM work in one year. This video shows how BetterCloud helped Gain...
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BetterCloud centralizes SaaS management and saves time on common IT activities using insights and automation.
BetterCloud SaaS management platform keeps sensitive company data safe by centrally and automatically enforcing security policies to preempt threats using.
BetterCloud offers a complete view of all SaaS applications in the IT environment to reduce security risk and manage SaaS spend.

BetterCloud Competitors

BetterCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.

Torii, Zylo, and Quadrotech Nova are common alternatives for BetterCloud.

The most common users of BetterCloud are from Mid-sized Companies (51-1,000 employees).

BetterCloud Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)35%
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Features: Many users have found BetterCloud's features helpful in managing tasks effectively. They appreciate the ease of use and integration with email clients, as well as the ability to create custom workflows and reports. The Google Drive file auditing, alert configuration, automation security reporting, and integration with GSuite tools are also highly valued by reviewers.

Automation: Reviewers have praised BetterCloud for its automation capabilities. Users appreciate the ability to automate actions and manage access through triggers, which helps streamline processes and save time. The data loss prevention feature is also highlighted as a valuable tool for maintaining security.

Customer Service: Several users have expressed satisfaction with BetterCloud's customer service. They report having a positive experience with the support team and appreciate their responsiveness and willingness to assist with any issues or questions that arise.

Confusing and cluttered user interface: Some users have found the user interface of g.bettercloud confusing and cluttered, making it difficult to navigate and find tools. They expressed frustration with the layout and organization of the interface.

Long configuration time and learning curve: Users mentioned that it takes a significant amount of time to fully configure BetterCloud for an organization. Additionally, new employees may face challenges in becoming familiar with the platform due to its complexity.

Lack of documentation: Multiple users expressed the need for better documentation. They found the written documentation for workflows and API difficult to follow, which made it harder for them to utilize these features effectively.

Based on user reviews, users commonly recommend the following for BeanFlumper:

  • The free version of BeanFlumper is recommended.
  • Users suggest using the self-hosted version instead of the cloud version.
  • Some users recommend purchasing BeanFlumper, but they believe it's only worth the money for companies with over 500 employees.

Regarding BetterCloud, users commonly recommend the following:

  • BetterCloud is highly recommended to any organization using Google admin console.
  • Users believe admins can save a lot of time using BetterCloud.
  • It is advised to thoroughly trial the product before purchasing and to take the certification course for better training.

Overall, users praise BetterCloud for being a solid investment for IT departments and providing helpful customer support and training. They also recommend it for companies that extensively use SaaS apps. Users suggest improvements such as adding more integrations and improving existing ones, clearly defining licensing and terms of use, and utilizing vendor partners for implementation. Furthermore, users recommend paying annual dues on time to avoid workflow shutdowns.

When it comes to using BetterCloud effectively, users advise planning and evaluating workflows in advance, utilizing all provided tools and features, focusing on the order of steps in workflows, and creating and maintaining workflows with constant work. Additionally, users highly recommend BetterCloud as a better solution for automating SaaS applications, particularly for Google Workspace management. They appreciate the ease of integration with other platforms and emphasize the importance of understanding the total toolkit for automation.

Some users also suggest that BetterCloud makes life easier, is essential to managing SaaS platforms, and should be tried for at least one year to see improvements. They recommend tying all platforms to Google/Microsoft accounts and note that it is particularly beneficial for larger organizations. Lastly, users acknowledge competition but still believe that BetterCloud is worth considering as a solution for SAAS management. They advise having a good grip of SaaSOps structure before implementation and suggest doing a demo with higher management to showcase the value.

In terms of managing users in the native suite, users think that BetterCloud has been helpful. They consider BetterCloud a great product and appreciate its onboarding/offboarding workflows and support. They believe that BetterCloud is worth the investment.

Attribute Ratings

Reviews

(1-16 of 16)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
BetterCloud is well suited for small to medium sized companies where a small technology support team can exponentially improve their capacity thru the available automation. When a company's data set starts to grow larger than 50-60 million objects and ~30k+ users there is still a good return on the investment but the population that BetterCloud has catered to for so long does not seem to be plentiful and shared experiences and community are just not there. Where a company that size might have a handful of technically capable team members that push for functionality that doesn't seem niche, there isn't much of a crowd to bounce those large scale ideas off of.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you have the need for the ability to find Google Drive files based on a comprehensive list of file or folder attributes and when found, the ability to take action on access and sharing settings right then and there, Bettercloud is invaluable

Bettercloud may be less appropriate for tighter budgets.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The manual deprovisioning and permissions management Bettercloud provides is really good. The state of workflow automations however is not where it needs to be, particularly if we can't use those workflows to automate user creation using not just our default username/email convention, but one that is very common across most organizations.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
BetterCloud is appropriate for companies that have the budget to afford a tool like this. It wouldn't make sense for smaller businesses (0-500 employees) to purchase and utilize this tool, especially if they're slow to grow their staff. BetterCloud is definitely for companies with more than 500+ employees and for teams that really need to automate their processes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Automation of the adding and removing of accounts from Google groups is our biggest time and resource saver. This runs constantly. Additionally, the workflows allow us to tailor email messsages to supervisors or users to provide information about the process that has occurred and give them links to additional information. All automated.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well suited for automating the onboarding of Google Workspace user accounts. The enablement of "workflows" allows for triggering the automatic run of basic tasks such as assigning a license or emailing the new user.

Less appropriate for managing shared external contacts in the Google Workspace environment. THis feature was available but is no longer an option.
Nathan Yang | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Workspace Admin Console is pretty lacking in many sections, especially without Bulk update tools for Groups and Email. There are many scenarios where you need a dev team to code scripts to perform updates on users using Domain-Wide Delegation permissions. There is no other option.

BetterCloud is a tool that does that for you with a GUI dashboard, and that's where it excels. It allows a Service Desk team with no coding experience to manage all the parts that Admin Console is missing, like delegates and Drive auditing.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think it is a great tool to assist your IT team manage their cloud tools. Helps you do a lot of GSuite functions in the background that are normally locked behind api calls. It is an expensive platform the more users you have so keep that in mind.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Despite the cons, I would still recommend BetterCloud 100%. Overall the tool is easy to use, has saved us SO much time, and they continue to improve their product and constantly adds new and really useful features. Their support team is excellent, and their knowledge base is extremely useful. My experience with customer management has always been excellent, and their team always goes above and beyond to help us find solutions to our needs. While using BetterCloud involves putting in a lot of work upfront, the results are completely worth it, and the time saved for your team is priceless. If you are using Google Workspace as your primary, I would recommend using BetterCloud with it without question.
Tristan Dobbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
BetterCoud is excellent at creating automated workflows for common and complicated administrative tasks. Mail delegation, bulk group edits, contact sharing, mobile syncing, app black and white listing, and other things are excellent applications of BetterCloud.

In the case where pro-active data is needed to automatically prevent issues, BetterCcloud isn't as appropriate. It would seem that BetterCloud crosses over much with G Suite, but there are still functions better left to the Google tools.
Rose Layton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well suited for organizations with a deep SaaS structure, those who are looking to automate menial admin tasks and those looking for more capability and visibility into their environment. Personally, I feel it’s better suited to managing G Suite than Microsoft, but that’s because that’s my environment. I would say it’s also good for complicated environments, like multiple instances of applications or lesser known apps that have APIs capabilities but limited integrations. Not good for organizations that don’t have the time or ability to negotiate pricing or those with high levels of bureaucracy and not a lot of already set policies—decisions will have to be made and not being able to make them during implementation will slow things down considerably.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
As mentioned before, it's well suited if you need to change or edit multiple users at once. As an administrator, BetterCloud offers the ability to scan other users information to create universal signatures and graphics across your entire team. This saves a ton of time compared to going through each user individually.
Jon Shurtliff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you administer a G-Suite environment and need to use delegation, it is a must! Also, managing signatures centrally is very convenient. However, if your G-suite environment is small or very simple, it may not be worth the investment to look into a better cloud, as you may be able to use the Google Admin.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BetterCloud is well suited when there are hundreds of users on a network that are not very tech savvy. BetterCloud helps us facilitate the permissions on items that we would otherwise be blocked from. I do not feel that BetterCloud is appropriate for a small business due to the cost and what you can accomplish.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you have a Google Apps domain to administer then BetterCloud is your best friend. It allows you to create varying levels of administrative access to ensure that your staff has only what is appropriate. This is far superior to the native Google Admin Panel. I cannot recommend this product enough.
Jamie Dear | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BetterCloud is well suited to IT departments that are growing rapidly and/or understaffed. They can increase the effectiveness and reach of a single admin, while providing a wide array of functionality to accomplish a wide range of goals. It is well suited for those who want to purchase a single tool that can perform many common actions and provide more control than Google Apps itself.
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