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Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive …
Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…
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Popular Features
- Instant message (45)9.999%
- File transfer (44)9.999%
- Annotations (30)9.090%
- Session record (38)9.090%
Pricing
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What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo
YouTube
Cherwell CSM + Remote Support
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Session record
- Supported: Annotations
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.
Reviewers rate Access to sleeping/powered-off computers highest, with a score of 10.
The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive experiences with Bomgar, noting its user-friendliness and responsiveness. The software enables efficient remote troubleshooting and assistance, allowing technicians to remotely administer systems and access computers without the need for in-person visits. Bomgar is utilized by IT departments and support teams to resolve issues with internal servers, workstations, and software programs. It also facilitates remote support for clients across different locations, improving ticket accuracy and reducing the need for on-site visits. The product supports multiple platforms, including Windows, Mac, Linux, Android, and iOS, making it flexible for both internal and external users. Additionally, Bomgar's chat feature allows for remote issue resolution without connecting to the user's machine, benefiting end users and students. Overall, Bomgar has proven to be a valuable tool for organizations by providing secure remote access and enhancing their ability to efficiently support their users and systems.
Users commonly recommend Bomgar for its robustness and versatility across multiple devices. They suggest using Bomgar for desktop support and remote access, as well as for easy-to-use remote support and customer service. Users also recommend trying out Bomgar's trial version and seeking feedback from experienced users to get a better understanding of the product. They praise Bomgar as a reliable and secure remote support tool with extensive experience and innovation in the field. In addition, users highly recommend Bomgar for its user-friendly interface and secure remote connections. They emphasize the importance of proper training and implementation before deploying Bomgar for remote support of user machines. Users find Bomgar particularly useful for low bandwidth connections, thanks to its directory of computers and web portal.
Furthermore, users express satisfaction with Bomgar's support features as they alleviate frustration and increase customer confidence. They appreciate its all-in-one tools for diagnostics, repairs, backups, and more. Responsive remote support is highlighted as another positive aspect of Bomgar, along with its reputation as a secure product that can be relied on. Users highly recommend Bomgar for its excellent features and expandability, citing increased staff productivity as one of the potential benefits. Comparing it to other remote support tools like GoToMeeting and TeamViewer, users believe Bomgar stands out in terms of user-friendliness and top-notch security.
BeyondTrust Remote Support is also mentioned positively as an efficient tool for addressing customer needs remotely. However, some users recommend trying other solutions before settling on BeyondTrust Remote Support. Overall, users think Bomgar is an excellent product that offers secure screen sharing, straight-to-the-point functionality, and suitability for remote access support.
Despite some concerns about high yearly maintenance costs, users still recommend Bomgar for its security features, multi-OS support, and usability for support teams in terms of screen sharing and remote administration. Additionally, users appreciate the outstanding qualities of the software in terms of performance, making it their preferred choice over other remote solutions. They advise others to take advantage of the demo and training provided by Bomgar, which adds to the positive experience of remote support and ease of use for phone remote connection and management. Users also consider the support provided during installation, setup, and customization as praise-worthy.
Attribute Ratings
Reviews
(76-100 of 106)Companies can't remove reviews or game the system. Here's why
February 04, 2015
Bomgar
Score 10 out of 10
Vetted Review
Verified User
Bomgar is the primary support application for remote access at our organization. While the IS department are the primary users, we have setup accounts for other departments to use for remote training and support of enterprise applications. The ability to provide support across platforms, across networks, and support varied access levels has been a key driver of the application's internal popularity and effectiveness.
February 04, 2015
BOMGAR, didn't know you needed it, can't live without it.
Score 10 out of 10
Vetted Review
Verified User
We started out using our BOMGAR for just our area. Because of how fantastic it is, we are now using it across multiple areas of our campus. The main issue for us is that we are spread out over a large number of acres, we have MANY buildings and we just took away administrator rights from every user. Having the ability to do interactive remote desktop in an easy and secure way was solved by buying our BOMGAR.
January 22, 2015
Bomgar For Us
Score 10 out of 10
Vetted Review
Verified User
Love Bomgar - it is perfect for what we need. Bomgar is being used for connecting to customers with ease and transferring data.
December 18, 2014
Bomgar Review
Score 9 out of 10
Vetted Review
Verified User
Bomgar is used by the IT Services department for supporting students and staff over a geographically dispersed university. It has allowed a small technical team the flexibility to support our users and each other and meet the ever-growing needs of the university. It also provides transparency and security as all sessions are recorded. Without this product our teams would not have been able to meet the demands of the University in a difficult time for the sector.
December 15, 2014
Bomgar as a "Lite" Remote Software Support Tool
Score 10 out of 10
Vetted Review
Verified User
Bomgar is used as a remote desktop support tool. It provides a portal so users can easily click your name and you can securely access their computer to help them with any issues they are running into on their computer. It can easily be used while you're on the phone with customer and is a quick easy way to connect to their computer with the simple use of a web browser.
December 09, 2014
Experience Bomgar
Score 10 out of 10
Vetted Review
Verified User
We use Bomgar across our entire department. It has helped us to successfully remotely support users across various locations. The appliance is always ready to go and it works extremely well on all platforms. Over the 5+ years that we have had the product we have not experienced any downtime. Also we use it heavily to remotely access all of our virtual servers.
December 04, 2014
Connect with Bomgar!
Score 10 out of 10
Vetted Review
Verified User
We use Bomgar across the whole company. It allows us to support our 950 end users and 55 servers remotely, and safely. It's also convenient. It integrates with our Dell KACE management system which we use for inventory, software deployment and ticketing. We can send an invitation to connect directly from a ticket, but that's only one way to connect. We can also guide users to our Bomgar appliance website, give them a 'Bomgar button' to click, and install jump clients for unattended access. We also use the Embassy system to allow vendors onto our servers if need be.
December 04, 2014
Bomgar improved my life!
Score 10 out of 10
Vetted Review
Verified User
We use it daily for over 450 clients with a four person IT department. Our facility supports BYOD and this has helped us remain HIPAA compliant within federal guidelines. I can't express how much we love being able to use this product from any location. We are able to support any device from the comfort of our home, or even on vacation. It has saved us time and money by cutting travel time to all our location. We record sessions and use them for training purposes. The ability to use short and long term access for outside vendors is one of my favorite features. If you haven't looked into what Bomgar can do for you, I suggest you give it a try. Best remote support product, from a person who has used several, this is the most user friendly by far!
December 04, 2014
Bomgar - Remote Support Starts Here.
Score 10 out of 10
Vetted Review
Verified User
We use Bomgar across our entire organization to support both staff and IT systems, onsite and remotely. We have deployed Jump Clients extensively to enable on-demand, persistent remote access, and we also use it to support mobile users as needed. Bomgar helped us to reduce the number of site visits necessary to fully support our users, allowing us to spend more time working on solutions and less on fixing problems.
Score 10 out of 10
Vetted Review
Verified User
Bomgar is being used as our chat support platform for all of our University's faculty, staff, and students as well as a tool for providing remote support to this same group of people. We have integrated the remote support feature with our Cherwell Service Management tool which allows remote session data to be quickly and easily integrated with work tickets. Currently just our IT department is using the product, but we are looking to branch out to areas on campus that have vendor support for equipment and other technologies that rely on the vendor to have access to equipment and systems on the University network. Bomgar solves the business problems of security and integration. Because Bomgar is an appliance based tool, we are protected by our internal security structure and can be assured that the remote sessions are safe and because it so easily integrates with our support tool, it takes less time for updating work tickets and allows our technicians to keep working.
December 02, 2014
Bomgar, the best choice in remote support
Score 9 out of 10
Vetted Review
Verified User
Bomgar is being used to supplement our IT support offering. We use it to address issues on equipment that resides out of the office, on another floor, or across the room. Bomgar is used to remotely control user machines, but also to just view what the user is doing on screen while we walk them through steps over the phone.
October 21, 2014
What a tool!
Score 10 out of 10
Vetted Review
Verified User
Great product; reliable; when issues occur Bomgar support is always spot on and willing to help. Thanks for helping us support our clients. Also part of the product that I love is the live monitoring, which allows us to identify weak areas of our engineers and allowing us to step in before it gets serious. Great tool, truthfully not sure if we are able to do without Bomgar.
August 13, 2014
Bomgar the best product around!
Score 10 out of 10
Vetted Review
Verified User
Bomgar is being used across the whole business and is used to help support our clients when we cannot go onsite or can fix an issue remotely.
August 06, 2014
The Only Tool That Meets Our Needs
Score 10 out of 10
Vetted Review
Verified User
We use Bomgar to provide remote IT support to our clients across the nation. Bomgar has allowed us to be a successful managed support provider.
July 29, 2014
Bomgar does it all, Superbly!
Score 10 out of 10
Vetted Review
Verified User
Currently used by ICT to remotely manage users PC's and mobile devices including tablets. It allows us to connect to users machines or mobile devices whether they are on the university network or not. This allows us to connect and support home workers and researchers in different countries.
July 09, 2014
Bomgar Makes Our Business Run Faster, Work Harder
Score 10 out of 10
Vetted Review
Verified User
Bomgar is used for implementation, training, and support of our own software programs and accompanying hardware devices. We generally begin all new implementations by pulling client data over to our company intranet. We then use the Bomgar connection to run training sessions and complete the implementation process. Our customers contact us for assistance at times, and it helps to have Bomgar on hand to share their screen while troubleshooting. Bomgar is also used by our salespeople for giving demonstrations of our programs to potential clients.
July 02, 2014
Bomgar - The way the world is today
Score 9 out of 10
Vetted Review
Verified User
We use Bomgar for remote support for our help desk for our customers and employees, on various platforms Mac,Windows, Linux. It addresses issues with customers or employees having problems on their computer.
June 19, 2014
Bomgar Review
Score 10 out of 10
Vetted Review
Verified User
We use Bomgar to remotely support our lecturers and our support staff. This software is used by all of our ICT department members. It enables us to remote to people who are off site.
June 13, 2014
Bomgar review from a university
Score 9 out of 10
Vetted Review
Verified User
Bomgar is used at the university to support staff and students with IT Support both off and on campus. The tool is used by IT Services first and second line support teams and also teams external to central IT Services, such as finance, security and e-learning.
Bomgar enables us to fix more issues at first line, so our users experience a quicker resolution time but also our second line colleagues have more time to spend on development.
Being a university means we need to support our users all over the world on a wide range of devices, Bomgar enables us to do this.
Bomgar enables us to fix more issues at first line, so our users experience a quicker resolution time but also our second line colleagues have more time to spend on development.
Being a university means we need to support our users all over the world on a wide range of devices, Bomgar enables us to do this.
June 11, 2014
Bomgar: Truly Enterprise Remote Support
Score 10 out of 10
Vetted Review
Verified User
Our university uses Bomgar as a remote desktop solution for PC and MAC computers locally on campus, and for our faculty and staff as they travel within the US and abroad.
June 02, 2014
The Ferrari of Remote Support Tools
Score 10 out of 10
Vetted Review
Verified User
Bomgar is being used by our desktop services group but plans are underway to open it up for the enterprise for everyone to use. It provides our IT professionals a reliable tool to support our customers.
May 28, 2014
Bomgar! IT Sanity Saver
Score 10 out of 10
Vetted Review
Verified User
Here at FPICN we use Bomgar for aiding in the use of our proprietary software for our end users. This is done in multiple locations in a single state. I also utilize jump clients for unattended sessions to test programs and functions remotely with computers off site.
May 19, 2014
Bomgar review
Score 10 out of 10
Vetted Review
Verified User
We have implemented Bomgar into our environment a couple years ago after seeing a demo at Dell/Kace World. It has become a necessary tool to give remote support to our clients. We have also been able to allow other partners remote access on our network through Bomgar securely. We also provide other departments within our organization the ability to give remote presentations for training purposes. Bomgar is being used everyday within our company!
May 07, 2014
Pure Awesomeness
Score 10 out of 10
Vetted Review
Verified User
Bomgar is currently being used by our I.T. team of one, me, to support all staff state wide within the organization. I am able to provide software support, both initial installation and user support of software. Trouble shoot computer issues. Provide basic maintenance operations, defrag, disk clean up, etc. Able to provide virus removal. Troubleshoot printers. Troubleshoot and repair projectors, must use video conferencing in conjunction with Bomgar to accomplish this. Able to help users with basic computer questions and user issues.
May 07, 2014
Bomgar the Best Remote App EVER!!!
Score 10 out of 10
Vetted Review
Verified User
We use Bomgar for remote troubleshooting. Bomgar is great, because it allows us to remote administer systems. Our users like it because the application is deleted when the session is complete, so they know we are no longer "monitoring" their systems. Our technicians use to visit each problem. Now they can remote into any computer using Bomgar. They can access the system, because Bomgar gives a complete overview of the system. Our division now uses Bomgar all the time, so we won't have to request user's passwords and the users can watch us work.