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BHN Rewards Reviews and Ratings

Rating: 8.3 out of 10
Score
8.3 out of 10

Community insights

TrustRadius Insights for BHN Rewards are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of Rybbon have found a variety of useful ways to integrate the platform into their workflows. The ability to seamlessly award points for survey completion or through CRM systems like Hubspot and Alchemer has been highly valued by users. This automation feature has made it easy to track and reward participants, ensuring that their efforts are recognized and incentivized. Additionally, the range of rewards available through Rybbon has been well-received, offering users a great selection to choose from and making the process of providing incentives a breeze. The reporting feature has also been helpful for accounting purposes, allowing users to easily track points awarded versus redeemed over time.

Researchers and designers have found Rybbon to be an effective tool for compensating user research participants. By providing digital gift card vouchers that can be redeemed globally, Rybbon simplifies the distribution process and ensures that participants are rewarded in a timely manner. The ability to select from a wide range of rewards, including donations and gift cards to various vendors, has been a major draw for research participants. Moreover, the marketing department has successfully utilized Rybbon to incentivize higher response rates for important customer surveys. By integrating with survey software, Rybbon addresses the problem of survey fatigue and motivates customers to participate in surveys that matter the most. Overall, Rybbon's ability to streamline the reward distribution process and increase survey response rates has made it an invaluable tool for users across different industries.

Reviews

6 Reviews

Rybbon Delivers!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Rybbon exclusively for delivering incentives for completing our on-line surveys. Using Rybbon increases our survey response rate significantly.

Pros

  • Automated incentive delivery
  • Offers international rewards
  • Dashboard is easy to use

Cons

  • Editing of email lists (I believe that this is currently being addressed)

Likelihood to Recommend

As an incentive/reward back end application, Rybbon has interfaces with several survey packages which should cover most situations. Also, they allow for the use and interface of custom survey applications.

Great choice for international user research teams

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We used Rybbon as our primary way of compensating user research participants. Rybbon lets us send digital gift card vouchers to people in almost any country and they can redeem it for rewards that work in their region. We had a team of about 40 researchers using it and several other designers who often ran user research sessions.

Pros

  • Sending gift cards to almost any country is easy
  • Easy to add recipients individually or in bulk through a CSV
  • Good customer support

Cons

  • The main dashboard is not very useful for tracking your activity and spending
  • Website didn't seem super reliable. Would see downtime occasionally.
  • You can export reports to Excel but better built in reporting would be nice

Likelihood to Recommend

I think Rybbon is a very good choice for a UX or Market research team. It's generally easy to use, easy to send gifts to almost any country, and their customer support is great. The only real weakness is in the reporting and dashboard. You'll have to do pretty much all of it in Excel. So unless that's very important to you, I can't really think of a better option than Rybbon.

Vetted Review
BHN Rewards
3 years of experience

Rybbon Made Survey Incentivizing a Breeze!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We used Rybbon at my last company to award points to community members. It was integrated with both our CRM, Hubspot as well as our survey software, Alchemer (formerly Survey Gizmo). The automation was great, it was seamless to award points for survey completion or through workflows in Hubspot. As well as the automatic point redemption - once our members hit 1,000 points they were able to redeem for a gift card of their choosing. It made incentives a breeze and the range of rewards available was great. The reporting was great as well - being able to see points awarded versus redeemed broken out over time was helpful for our accounting.

Pros

  • Point awarding for market research community members
  • Automation and integration with CRM and survey platforms

Cons

  • Reporting and tracking

Likelihood to Recommend

It worked very well for our market research community - awarding points for members taking screeners was our goal. We wanted to incentivize but also have a point system so that we weren't spending money for each screener. We were able to give points and as members earned more, they were more likely to respond so they could reach the 1,000 point threshold to redeem.

Rybbon is a streamlined, competitively priced option for compensating research participants

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Rybbon to compensate research participants. I like that it manages and tracks utilization, clearly shows our fund usages, and allows participants to select a reward of their choosing. The ability to select from a wide range of possible rewards (donations, gift cards to a range of vendors) is a big draw for participants. It also tracks funds for accountability.

Pros

  • Tracks Funds
  • Competitive pricing
  • Easy to set up
  • Good integration with Qualtrics

Cons

  • Allow every project (even low dollar ones) to give credit card/cash rewards (or maybe integrate with PayPal/Venmo

Likelihood to Recommend

Rybbon is a great option for researchers, market research teams, organizations giving out rewards, etc.

Vetted Review
BHN Rewards
3 years of experience

Seamless Integration with SurveyMonkey to Increase Response Rates

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Rybbon to incentivize customers to provide feedback on our software and to gather an NPS score. We chose Rybbon because of its integration with the survey software we utilize. Rybbon made it extremely simple to reward survey respondents with a gift card of choice and it helped the response rates of our surveys improve immensely.

Pros

  • Integrate with Survey Monkey
  • Provide ample options of rewards
  • Simple workflows

Cons

  • Dynamic pricing, it would be great to be charged for rewards after our survey closes rather than guess at how many we need to buy up-front.

Likelihood to Recommend

The Rybbon integration with SurveyMonkey has saved us an incredible amount of time by automatically rewarding users who respond to the survey. It is perfect for this scenario and we will continue using it!

Vetted Review
BHN Rewards
3 years of experience

Low response rates? Rybbon can help!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Rybbon is being used by the marketing department, for the sake of the whole organization, to help incentivize a higher response rate for customer surveys of significant importance, such as our annual customer satisfaction survey. It addresses the problem of survey fatigue, in that we send many surveys to our customers, and want to make sure that they are motivated to partake in the ones that matter the most to us.

Pros

  • Rybbon makes it easy to offer gift cards for survey responses
  • Rybbon's integration with survey platforms like Qualtrics are a major plus
  • Gift cards can be international, very important for any global company

Cons

  • No complaints!

Likelihood to Recommend

Rybbon is a tool that is well suited for the companies that use popular survey platforms like Qualtrics, and want to offer some monetary incentives for survey completion. If your customers or respondents appear to be suffering from survey fatigue, then Rybbon can be of great assistance for your company.

Vetted Review
BHN Rewards
1 year of experience