Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
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Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.868%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(662)Attribute Ratings
Reviews
(1-25 of 436)Companies can't remove reviews or game the system. Here's why
March 07, 2024
Last resort letdown...
Score 1 out of 10
Vetted Review
Verified User
- They are "SUPPOSEDLY" better for SEO but we have not gotten data on that yet
- Sales guy was good at what he does (no value to our website though)
- No fear they will go out of business anytime soon
- Customer support is generally available, in my opinion, just not very helpful
- In my experience, customer support FAILS terribly in knowledge of getting a BC site live
- In my experience, the back side/ dashboard is very archaic compared to Volusion, will add hours of work to your week.
- In my experience, pretty much anything you NEED is done with an "app" at additional cost. I think we have a few hundred dollars in apps already on top of cost of BigCommerce.
- I feel coming from Volusion to BigCommerce was so depressing but we do feel secure that the company will remain in business. We are looking for something else already.
March 06, 2024
Great Platform for the Price.
- Flexibility
- Quick Modifications
- Integrations
- UI
- Admin vs e-commerce site/interface
- SSL setup
February 29, 2024
Perfect or international shipping options
- International shipping.
- Product features customization.
- Easy payment integration.
- Good customer support.
- Good user interface.
- More standard templates.
- Easier image editing capabilities.
- Simpler feature customization capabilities.
February 29, 2024
BigCommerce is a well rounded great e-commerce platform
- BigCommerce Customer Support is fantastic.
- BigCommerce has consistently done upgrades and improvements to their product.
- BigCommerce is affordable.
- BigCommerce is extremely customizable and has a lot of 3rd party apps to do almost anything you can imagine.
- If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses. That said, you can do almost anything with the right theme and apps.
- The product promotions were lacking but they have updated that this year so this is now a PRO not a con. I expect more promotion flexibility will be coming soon.
- It would be great if ALL apps were available but it is not the fault of Bigcommerce that most apps are created for another platform first. But they usually get around to making them for BC.
February 28, 2024
BigCommerce delivers
- Easy to set up new themes
- Easy to use as an admin
- Overall fairly good customer experience
- Product returns are not easy with BigCommerce. They have to be done through QuickBooks.
- Customer look up doesn't always work like we expect. Often we will find the email address of the customer but not the physical address.
- Automatic fill-in of state and zip code would be helpful. But we would need to be able to override it.
February 28, 2024
Helped Take My Small Company to the Next Level
- The customer support really is fantastic. Even with newbie questions I asked, they were quick to reply with the information I asked for, including helpful links which really made the difference in switching over and understanding what I needed to do.
- I am really thrilled with the interface and how easy it is to learn to use. From being really easy to create new pages, edit themes, and add new products, the interface takes very little time to learn. The theme editor is amazing with its WYSIWYG-style interface--I was able to create eye-catching pages in no time.
- The plug-ins you can add to your site are really handy, including shipping and payment processors like Stripe, which has just in itself helped increase my sales over using PayPal only.
- Another nice feature is the security for your site, BigCommerce is always updating things and trying to make your webstore as safe for you and your customers as possible.
- So far I have been really pleased with all aspects of BigCommerce and have not run into any problems or things I would do differently. Something small but something I can think of is in the theme editor. It would be nice to be able to add more items to a page, as I kept finding out I was running out of space when creating pages with lots of graphics/links.
February 27, 2024
BigCommerce is worth it!
- Easy to navigate
- Easy to design with no design or coding experience
- Simple to make quick changes as products and sales change
- Easy to see and process all incoming orders
- Quick customer support responses
- There was a problem with one of the designs and I couldn’t get it fixed because it was from a third party
- I would like to see more free template designs for us small businesses that can’t afford unique designs
- The app extensions aren’t always easy to implement and are sometimes confusing
February 27, 2024
Big Commerce has helped me affordably grow my online business
- You get bells and whistles that other platforms charge extra for
- They support all the different tax rates I need
- I wish they offered better templates for free; I had to pay extra for a really good retail template
- I do wish you could purchase other extras a la carte, such as Google reviews
January 26, 2024
BigCommerce Success!!
- SEO Search Engine Optimization.
- Online store creation and development.
- Marketing
- Tech development.
- Ease of customer use within certain fields.
- Cost to customers.
January 23, 2024
BigCommerce is there for my company.
- The best technical support department ever. Always there to help.
- Easy to use platform.
- Many features that can be added without extra cost.
- Would be great if geo targeting was available.
- Better integration with Square and Quickbooks would be appreciated.
- It would be great if the checkout function was improved.
January 17, 2024
BigCommerce Added a Second Income Stream To Our Business
- It's very easy to use.
- The drag and drop interface is well-suited for a non-coder like me
- They integrate to a lot of other sofwares we use, like Zapier, Klaviyo etc.
- They're great for hosting hundreds - and even thousands - of skus.
- Phone support would be a big plus
- I wish their University was included with your subscription. Instead you must pay for it seperately.
- Pre-built themes have limits to how they can be coded and customized.
October 25, 2023
BigCommerce, Big Results!
- SEO - fast loading speeds, helps us rank on Google
- Product customization - allows us to customize templates to our needs to fit all viable information
- Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
- Customization is cumbersome and difficult to edit. Looks great, but typically requires costly development.
- Introducing a new team member to use the platform seems like it would be difficult.
- User interface is acceptable, but could be improved.
June 22, 2023
BigCommerce: a strong-hosted eCommerce platform
- Product importing.
- Strong basic features.
- Third-party integrations.
- Transparent Pricing (current pricing is misleading)
- There's not a huge ability to create custom functionality.
- I can't share catalogs across multiple sites.
- I'd love to have faceted search on the lower level plans.
- Integrates with best of breed apps
- Easy to customise
- Multi Store front is a game changer
- Better and easier localisation for stores outside the US
- Speed - it is not the fastest
- Make sure that third-party theme developers update regularly and use best practice
- Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
- Allows for Custom Coding
- Built in Apps & Options
- Multistore Functionality
- App Store
- Backend User Interface
- Community
December 15, 2022
A Great Get..but Room to Grow
- Shipping
- Automated emails re status of order
- Integration of other apps like ship station and privy
- The interface is dated and needs a refresh
- The Inter app feed isn’t always seamless. Sometimes I need to go into ship station to get it to work vs. just using the dashboard
- Apps like privy could be more seamlessly integrated into the dashboard to see email performance in concert with the dashboard vs. isolated
December 14, 2022
Best tool to manage your eCommerce business
- Process orders
- Integration with other tools, such as Unicommerce
- Export detailed report
- Enable us to create offers and coupon codes in minutes.
- Managing customer profiles
- Wanted feature to track history of wallet amount for a customer
- Ability to replace orders and process refunds with automation
- adding more filters to search an order, such as product name,
December 13, 2022
Thank You Big Commerce! We appreciate your products and services!
- Easily Add Pages
- Simple to enter Products, Descriptions, Photos & Videos
- Love the professional looking Carousel
- Sorting products under categories/sub-categories creates a simple search process for potential customers
- The customization features allows us to tailor the site to us
- When entering an item and then going to options, I would like the list to stay the way I sorted it originally. Unfortunately, it goes back to the default sort
- When viewing products, the list seems very random - I would like it to be in alphabetical order.
December 11, 2022
Best E-commerce platform
- Customer experience
- Faster checkout
- More security
- Easy admin management
- Easy catalog ,order management
- API document more in details
- Free trial more increase for customer
- More theme option
December 06, 2022
BigCommerce has been a great eCommerce platform for our business.
Score 7 out of 10
Vetted Review
Verified User
- Eye4Fraud App works very well when identifying fraudulent orders
- Status of orders
- Order, reviews, or other notifications
- Details of the order
- Reports
- MiniBC (Subscription App)
- Sales/Campaigns
- Website restrictions
- Discounts/Promo Codes
November 30, 2022
BigCommerce Review
Score 1 out of 10
Vetted Review
Verified User
- you can call customer service
- account notifications
- user interface
- slow loading
August 14, 2022
Awesome E-commerce Platform
- Marketing Codes
- Customer Order Information and Details
- Ease of Answering Customer Questions
- Ease of Inputting Customer Orders
- Notifications - once you read, it would be nice if they could be marked as "read".
- The discount codes, it would be nice if there were more options to choose from for narrowing down specifics for uses and maximum discount on dollar amounts.
- Ability to make more fields mandatory at checkout.
July 27, 2022
Great modern platform, especially at the price point
- B2B / Wholesale Tools
- Multistore front for sharing a catalog between different stores
- Product Filtering
- Customer Support
- Adding custom properties is extremely limited compared to other platforms.
- Some files can only be modified offline are requires a bunch of command line stuff.
- The Page Builder is lacking especially when it comes to custom fonts and styling.
- Customer Experience
- Range of integrations
- Support and service
- Flexible development environment
- Tax inclusive/exclusive pricing by region/currency
- More checkout customization
June 12, 2022
BigCommerce finally put on its big boy pants!
- Page Builder
- Promotions
- Products
- Order data
- Complicated product imports/exports
- Theme updates