BigCommerce

Our eCommerce website platform needs to be willing to work with hemp-derived products, and BigCommerce is one of the more well-known platforms in that arena. Honestly, in the last couple of years, BigCommerce hasn't really been my first choice, but again, when you're working with products derived from federally legal hemp, your choices are very limited. Having said that, I've been very surprised with how far BigCommerce has come in the last couple of years, specifically the Page Builder, which essentially allows you to select a free template, and customize it in a drag-and-drop environment, and if you have the time and ability to do that, Page Builder essentially negates the need for a paid, premium template. I would also say adding and editing products, and building out promotions, and customer groups are very easy in BigCommerce, and more robust than the other platforms I previously preferred to work with.

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, all-in-one business software that handled accounting, eCommerce, shipping, and inventory and was REALLY bad at all of them, but you know, a cheap solution that the company liked...anyhow, we connected BigCommerce to that nightmare, easy peasy. There were no issues passing any data back and forth, so in my limited experience, the API works great for any app or custom API you might need to connect.

Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to business sales across the globe. Standard out of the box ecommerce setup includes multiple selling channels such as Facebook, Instagram, Amazon and other channels.

Apps allow for greater customization and the number of developers available for customization is great.

The BigCommerce website platform hosts all of our products and processes all sales. Prior to changing to BC, I maintained my own website code and was responsible for all web-hosting. The old site/code was hacked more than once and managing security was becoming a liability. Furthermore, the old site was not responsive and became outdated for smartphones. BigCommerce fixed all of that, and I was up and running much quicker than expected. The templates are highly professional and feature-rich.

APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.

We use it to sell our product online, both wholesale and retail.

I am not familiar with the term API and do not think our company currently uses this function.

We use BigCommerce to promote our products and services, generate leads, and facilitate product purchases. The products we sell are complicated in that they can be packaged and sold by a number of different units of measure (e.g., milligrams, micrograms, milliliters, etc.). The software is flexible enough to allow us to create customized units of measure for every product, and a single product can be offered in multiple pack sizes with different units of measure.

We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.

I took over maintenance on a website using BigCommerce. They used it as their main website and shopping cart platform.

We used Zoho interface but had to hire an outside API programmer and use a third party add-on to make it work properly.

We are a 46-year old brick and mortar company in a niche industry whose primary customer base is large, multistate, and multilocation food, pharmaceutical, manufacturing, and retail distribution companies with in-house maintenance departments. We had to integrate our product catalog with the purchasing and EAM systems of our large customers. That was our primary goal. We accomplished that, with the byproduct being an impressive online store that has brought in dozens of new customers. The BigCommerce platform is remarkably intuitive, and when support is needed (which is very infrequently), their response is exemplary.

We currently use a "stock" BigCommerce-powered site and have not needed to do much deep customization. This does not really apply in our situation.

BigCommerce acts as our online shopping cart. It replaced a previous product that had developed glaring security issues. BigCommerce provides a reliable, flexible solution for us. It allows us to manage a large variety of SKUs in our online marketplace. It has greatly streamlined online/mobile ordering for our customers. It has also greatly improved our annual pricing update process with its product import template.

Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having a customer care representative re-key those orders manually was paramount to a successful solution. Their API gives us everything we need at our fingertips to take the customer's BigCommerce order, and the captured payment, render it into our system, and include it in our daily batch for finances at the press of a button. We are able to pair customer accounts up between the two systems, guaranteeing accuracy and minimizing record duplication. We can even take BigCommerce's orders and sub-divide them for more efficient shipment to the customer. The ability to bring in menu choices and customer notes have been a tremendous boon to our production team when customized solutions come in online. We were never able to do anything to this degree or scale with our previous solutions.

Management of the entire multichain online commerce for retail/wholesale business. Use it to manage eBay, Amazon, and private site product listings, prices, updates, sales, and manage inventory as well. One change gets sent to all of the appropriate places without having to mess around with separate information silos. Wholistic picture of sales and revenue and dead inventory as well. We get to see product engagement and capture abandoned carts effectively. Great API tie-ins to other software like shipping management and advertising campaign management. At this point, I wouldn't use any other e-commerce platform or recommend anything else. Has a scalable robust feature set that allows for personalization within any business model.

The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially their e-commerce account partners that allow the easiest cross-selling capabilities. No complaints.

BigCommerce is the main application we use for our business. We have seen many improvements in the past 10 years, BigCommerce is the [world's] best e-commerce solution.

[Minimal]

Very easy to use systems. Lots of functionality is in-built without the need for external apps. Used it in the retail industry with 1000s of products. Easy to customize the functionality. Default UI is decent to begin with and we tailored it to our needs as time passed. Availability of sandbox is a good bonus.

custom functionalities added via apis

All in one solution for setting up an online store. We are getting problems with our web servers and payment options, but after a thorough search, we have found BigCommerce as a complete solution. Now we don't have to worry about server uptime. We have got an extra feature of drop shipping as well which we are planning for our future venture.

N/A

[Depending] on client budget and product we are helping client to choose Ecommerce platform and [especially] for BigCommerce we made a checklist for our customer why BigCommerce is really good for selling online any products in the world.

Open API which [helps to connect] third part data with BigCommerce. [It really helps] to [manage] all data with single admin like needs to managed order, products with Amazon, [eBay], any payment or shipping services, Automated data processing, etc...

It allowed us to operate on multi-channels. We were small. Here is what BigCommerce was to us: It gave us access to Facebook marketplace, business marketplace, and all social media platforms. For a while, this was special/privileged access BigCommerce negotiated for us. While I do know the total outcome I know we were to have an easy opportunity to apply for Facebook's Business Marketplace. Unlike other competitors, BigCommerce really did offer apps for any circumstance you could think of. The majority of people we dealt with who made their apps were industry leaders. Last I looked BigCommerce was smaller than Shopify and some others. However, this did not limit our options or opportunity. It did allow for some of the best customer service we've had in a long time. We felt like we were much more than just another number. The biggest complaint I remember. Before COVID and some issues, we were looking at working with a personal Magento consultant and interested in creating our own multivendor "mall" (shopping arena) from the ground up. We were interested in a fairly specific niche. Magento really rolled out the welcome mat with their Enterprise solutions. The price tag was well over $30,000 though. I recall when asking questions about enterprise solutions the public-facing associates did not know much about it. BigCommerce is not a consulting firm - noted. But their tech was techy and world-class. But at times felt to me as if reps lacked personal involvement. With other applications or companies when I call, they understand my goals, ask how I am doing, tell me things to buy and what not to purchase. I don't want my BigCommerce rep in a non-enterprise situation too involved. However, they did fell further removed. BC has everything you need and the support to back it up. You can go thin with a few bells and whistles and save money or run through a forest of needed and wanted options for that edge. The worst?... Have you looked at the tutorials? When I looked many were not there or have not been updated for months or longer. So, when you make the right choice and sign up for BigCommerce.

We did not.

I use BigCommerce as my eCommerce platform. I really enjoy how easy the product is to use, and the customer service has always been amazing. I am in no way a web designer or developer or very technical, so when I need help, I know that I can contact them on the live chat and get help every time. I would also like to mention that the cost is very reasonable. I am using the standard version as I am a small business. This version still allows me to publish my products with all the options I need. I literally have zero complaints about BigCommerce, and I do plan to use them for another online store I am working on.

I am using several different apps on my store, and I really think it's great.

It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgility to [the interface without] QB POS[.]

Shipping integration. Inventory MGMT[.]

We use BigCommerce for some of our client's e-commerce web solutions. We chose BigCommerce for its ease of use for the editors adding content and also the feature which allows you to add your own search keywords to products. This was the main reason we chose it over Shopify. Very easy to update and so far our customers love it.

We use it out of the box

We are a wine retailer and use BigCommerce for our online sales. We use the BigCommerce API to tightly integrate the BigCommerce platform with our Retail Management System which runs our brick-and-mortar operations. We moved to BigCommerce nearly two years ago to address several needs including a robust API, optimized one-page checkout, site speed, access to integrated apps, an enterprise-level hosted environment, SaaS solution, headless commerce, highly flexible framework that is easy to modify, offloading of PCI compliance, 24/7/365 phone support in addition to email and ticket systems, professional services, solutions architects and a dedicated account manager. After years of owning source code and hosting our own site on our own servers, we were ready to accept the fact that we simply didn't have the internal resources to keep up with the evolving e-commerce landscape. We knew we needed to move to a hosted solution but still needed the flexibility of being able to develop and deploy customized solutions within our site. We looked at everything from Shopify+ to Magento to Oracle Commerce Cloud to BigCommerce. BigCommerce was the runaway winner as it addressed all of our requirements with ease.

We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just about anything we want. We keep coming up with new ways to use the API. We recently deployed a Gift Card integration between our brick-and-mortar store and BigCommerce. Now Gift Cards purchased in the store can be used online and vice versa and the balances are synced across both platforms in real-time.

We use BigCommerce as a way to reach customers across the USA. We are using it to offer all our brands to customers. We have other brand-specific websites, but we use BigCommerce to offer our whole [catalog] of products for purchase online. Most of our customers are based out of state so BigCommerce was an easy solution to bridge the gap between our company and our customers.

My experience level is very limited with APIs, but we have found BigCommerce to work with other apps well for example ShipStation and Google shopping.

BigCommerce helped us build pages and display our products on the web easily. It builds a website very quickly and easily.

We used an integration with Paypal and other payment options. This gives our customers more options and it makes [it easier for] us to complete the transactions.

We use BigCommerce to power our online store presence and it's custom integrated with WordPress. It powers all online purchasing, pricing, and backend order fulfillment. We are able to lead our space with the customization options that BigCommerce offers, and its ease of use allows our small marketing team to offer a robust and quality online presence. It’s easy to upload products, maintain and fulfill them properly in addition to doing proper automatic email correspondence such as automated order confirmation emails and more. It's also easy to train the rest of the staff on how to use it and when needed, we have it support to make backend coding changes cost-effectively.

We use WordPress open API to integrate with our custom Wordpress backend. The integration was easy for our developers to establish and cost-effective to maintain with minimal issues over thousands of orders.

I use BigCommerce for my e-commerce business. I sell women's apparel, accessories, and home decor items. I like BigCommerce because it is highly customizable right out of the box without the need to install additional apps. I really like the ability to edit and customize every aspect of my website with only a few clicks.

I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. BigCommerce may not have as many app integrations as other platforms, but they do offer many great ones.

We are using BigCommerce to launch a new small business site featuring custom innovations and 3D printed designs.

We have not used the API yet.

I utilize [BigCommerce] for my online sales. I have a small hand-crafting business and BigCommerce has helped me to grow [my] online presence.

Well, I'm not sure I know exactly what an API is, but if I understand it enough, then I utilize several other apps that integrate with my BigCommerce store, such as Mail Chimp and Quickbooks, which makes a lot of things so much easier!

We came from Shopify, hoping to get a little bit more baked in from the start. [I believe] this was a big mistake. Analytics, shipping policies, and theme editing are all handled by third-party integrations, with two of those being an additional cost per month. [In my experience] some of the free templates seem a little nicer and more professional than Shopify, however, they are mostly not customizable without additional software, which means another monthly charge or going into the code. We also liked the way MSRP and Sale prices work. Additionally, importing/exporting is handled much easier and I like the Products editing screen, although some settings are hidden. Templates allow some minor edits and appearance choices but are mostly non-editable. The Menu Bar is completely non-editable. The footer is just a mirror of the main menu bar, which again is very limited. It is also basically non-editable as well, without going into the code or paying additional monthly fees for additional software for the rest of time, as any edits made by the software erases if you stop paying. BigCommerce is touting a new template drop and drag feature they are rolling out and [I feel] it is very bad. Also, support told me there was no way to move sections around after you create them, therefore the only way was to delete and start from scratch. [I believe] this is not true. The first thing you'll see when you sign into the admin is the dashboard, which [I feel] is basically non-existent. It has some minor specks of info and that's it. We also came to find out that BigCommerce does not consider an order placed until payment is made, so if you authorize only and then charge at shipping, your sales figures for the day are basically useless. [In my experience] you have to use Google Analytics for the simplest snippet of useful metrics. [I believe] the orders screen is a mess of accordion-style views. It doesn't show any fraud details or acquisition info. Also, [in my experience] checkout registration kicks the user back to the homepage and even the checkout fields are in a strange sequence. There was a hard pitch to get on the $1,500 enterprise plan and pay $3,000 to migrate data that we did ourselves in minutes. [I believe] sales is sales, it's understandable, but I'm reading that other users fall for this and [BigCommerce] charges cancellation fees. [I feel] the worst thing of all about BigCommerce is the 24/7 phone and chat support. It is 24/7, which is nice to have, but [in my experience] no one knows anything except for one person, who we have started asking for. Otherwise, [in my experience] every answer is "I think", "I think", and usually wrong, or just plain wrong right away. [I believe] you can hear the reps clicking through the admin trying to find an answer that ends up being incorrect, as you find the solution, or menu, or feature on your own a day or two later. [I feel] you should not expect any guidance at all with anything theme-related. [I feel] BigCommerce kind of laughs at Shopify for being basic and needing add-ons for simple things, but those things are typically minor tweaks for a few dollars. With BigCommerce, you cannot even work well without several integrations.

We were looking for the basics and [I feel] BigCommerce failed at that. Perhaps they should only offer Enterprise Level websites with full support by developers, because [I believe] it is terrible for end-users thinking they can drag and drop.