Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
View PricingOverview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.969%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(661)Attribute Ratings
Reviews
(101-125 of 436)Companies can't remove reviews or game the system. Here's why
March 20, 2020
Our BigCommerce Overall Experience
As a manufacturer and direct seller of automatic pet feeders for small indoor and outdoor pets including fish, we have been using BigCommerce for direct sales to customers with good results, although our site is not really being found as it should in searches without using Google Ads. That is the only and main serious drawback. That issue was not existent years back when switching to BigCommerce. Tech service, however, has been excellent.
- Excellent and quick tech service access 24-7.
- Good integration of third party review apps.
- Good third party shipping options.
- Much better site visibility to be found by potential customer searches, which I would rate at 2 out of 10.
- Our site is basically blind to searches unless using third party advertising. Not good and very expensive.
- Overall and "most importantly," our site being in the shadows is a real problem that was non-existent years ago. A real issue!
February 14, 2020
Awesome E-Commerce Building Tool
We are using BigCommerce to launch our new website. Our current website is out of date and we like the framework of BigCommerce. The website is a much needed asset for our company and we are working to get more of our customers using the new website. We will be marketing it once we launch the website in January.
- It is easy to customize the templates provided as long as you know CSS and HTML. I've done a lot of customization for our website to really help it stand out.
- BigCommerce offers a lot of things that are considered add-ons on places like Shopify where you have to pay extra for them.
- The main thing that I know many people including myself have asked for are one time art charges as an option.
- At first it seemed like there were not many apps, but more are being added. I would suggest to continue to add more in the future.
February 14, 2020
Good product overall
It is used by all departments. It helps with inventory management, merchandising, and marketing. It has really great features related to managing promotions, discounting items, featuring products on home page and creating seasonal banners.
- Marketing.
- Web page management.
- Analytics.
- Discontinuing products
- Inventory management
- Taxes
- Shipping setup with Canada Post
- Duplicating existing promo codes.
- Templates for web pages.
- Developers assistance for teams without one.
- More apps that allow customizations
- More design options for customizing the website without needing coding
February 03, 2020
Good value and strong support
We are using BigCommerce to sell products and to educate consumers about our products. Images and product info play a big role in consumer education. BigCommerce helps us get our word across and has strong reliability. We use it to monitor our inventory. We use it to check to prices. We send customers to the website to check everything I just mentioned.
- Fast and reliable.
- Offers good support.
- It is missing a photo editor in product images.
February 03, 2020
Great web-business starter
BigCommerce is our platform for our online business, and everything is hosted on it.
- Help and support line is great.
- Great partners for integration.
- It is difficult to upload product photos.
- Themes are not detailed enough when choosing.
February 03, 2020
BigCommerce gets your needs covered.
It is used by different departments to either create listings, post blogs, add discounts, do refunds, manage accounts, etc.
- Very easy interface to use.
- Fast to create listings.
- Very limited options for changes.
- No options to create templates (for example when creating listings) that could save lot of time.
February 01, 2020
Perfect CMS for large inventory e-commerce sites
We use BigCommerce to run our e-commerce department. It helps streamline communication across all of our product departments as well as keep us organized between our brick and mortar and online sales. BigCommerce's customizable templates have also helped give our website a newer, refreshed look. Our e-commerce is running at a much higher capacity thanks to BigCommerce.
- Modern, customizable templates.
- Amazing inventory software. The best in the business.
- Customer service tends to have terrible communication. When problems arise, they try to put the blame on the customer instead of solving the problem.
January 31, 2020
BigCommerce Review
We use BigCommerce for all of our retail purchases, and it is used by the whole organization. The problems BigCommerce addresses are: retail partner, software, etc.
- customer service
- new product updates
- membership sites
- password protected products
January 31, 2020
Love what BigCommerce does for us!
BigCommerce is our primary interface for interacting with our customers. Everyone uses the platform to look at analytics, sales, orders, and to plan pricing strategies, etc. As a small company--but true for companies of any size--it’s crucial that we are able to be efficient and effective in dealing with customer orders and planning sales.
- We love the apps that are available to integrate seamlessly with BigCommerce.
- Up-time
- Occasionally, we have to add an order manually to the system (for an older customer). The payment feature of that can be a bit kludgy.
- We would like to see even more financial impact tools native to the app.
January 31, 2020
Great for simple storefronts
I run an online business, so BigCommerce is my selling platform.
- I love the simplicity of the website and inventory.
- Being able to run sales and coupons is great and very easy.
- Customer accounts and logging in could be easier.
- The graphics for the storefront banner are difficult to manage.
January 26, 2020
SUPER Big E-Commerce at affordable prices
We use Big Commerce to sell our broad range of customer print products that are primarily paper-based; brochures, posters, postcards, etc. We use it as an extension of our business, and it is not our primary income generator. The biggest advantage of having BigCommerce is that when customers need pricing on a range of various products, we simply direct them to our site. For example, if a customer needs a brochure/pamphlet printed and they require folding, the system will illustrate the fold based on their choice. It's very cool.
- Their live chat help is very, well, HELPFUL. They simply DO NOT re-direct us to an FAQ page....they help us solve problems. And if by chance they cannot help, then they escalate the issue to those with more technical savvy. By helping us, they are also helping themselves. Our problems are their opportunities for improvement.
- Sometimes it is too difficult and too time-consuming to resolve an issue over chat. It's also frustrating. At some point during an arduous chat, the operator should offer up the option to discuss over the phone.
- BigCommerce gives us a wonderful platform by which we can offer our products, and that's all good and fine, but reaching a market is another task in itself. They have gained my trust as a loyal customer, and it would be great if they could also help my business grow by offering SEO/marketing services.
January 24, 2020
BigCommerce is good, but needs work/better pricing. 3dcart is a possible alternative we might switch to this year!
It is our retail and sometimes wholesale platform for sales.
- Back end is easy to navigate.
- They have a lot of features included.
- Wholesale platform needs work!
- Variant listings need to be made better.
January 24, 2020
Best for B2B Equipment Sales
We use BC for multiple stores—from basic for online catalog listing only (no prices), startup stores and pro stores. It handles product options exceptionally well, good for configuring various systems. Customers require the ability to select their equipment options and accessories.
- Product configuration/options/variations
- Multiple SKU
- Shipping options
- Email is frequently broken
January 23, 2020
We are small but BigCommerce has much to offer us as well
We use BigCommerce for our online store. We process all of our direct to consumer orders. We have attached it to many forms of online payment, and utilize for inventory as well. BigCommerce has given us a one-stop solution for many of our online activities, most of all the sales, but also as a base for our other resellers to get product information and photos of the current product line.
- Easy order processing.
- Easy product on boarding.
- It is a bit too complex of a tool for our needs as a small company with a limited SKU count.
- We know it is customizable, but with a non-dedicated-to-the-web-store staff, it would help if it were a bit easier to manipulate for those who do not have a design or a software degree.
We use BigCommerce for our e-commerce store. It forms an integral part of our business, as our longer-term plans are to use our BigCommerce listings to launch on new marketplaces. BigCommerce is currently used by our sales, marketing and customer service teams.
- Simple and easy to use interface - easy to set up products, configure a store and use, whether novice or expert.
- Unlimited functionality - you can either use a basic template and stick with that or customise it as much as required. Plenty of shipping and payment options connect with it.
- App store made easier to refine. There seems to be a lot of apps there when you know the names to search for, but some of the filters are a bit limited.
January 22, 2020
Great eCommerce solution with very little issues.
BigCommerce is currently being used to handle our entire eCommerce platform; therefore, our entire company utilizes this service throughout our organization. As a product/service, BigCommerce allows us to handle the eCommerce aspects of our business with a simple and effective solution. BigCommerce also allows us to easily expand our operation whenever needed with many available integration options.
- Speed of eCommerce site
- Amount of third-party integration options
- Pricing could be more competitive
- Some third-party integrations do not work as well as expected (could party be due to third-party developer)
January 22, 2020
BigCommerce Downfall
It is my website hoster. BigCommerce is very user-friendly although I think their security against DoS and DDoS attacks could be better. My annual intake is approximately 40 percent of what it was 8 years ago.
- Update your website
- Excellent customer service
- Storefront options
- More help examples done on YouTube
January 22, 2020
BigCommerce works well for SMALL businesses
As a small business we use it as our internet sales platform and use the shipping features. Currently we are not sending promotional emails but we have Mailchimp installed and ready to go.
- Excellent customer service
- Easy interface
- Can’t think of anything right now
January 22, 2020
Working on it....
We use BigCommerce as our eCommerce and shipping platform. We use it across the whole organization, in that everyone is versed on how to complete an order that has been processed by BigCommerce. It solves our eCommerce interaction with customers, processing of orders online and shipping process.
- Process eCommerce orders
- Shipping process of orders
- Options for items' cost for shipping
- Customer details for creating customer groups
January 22, 2020
BIgCommerce Is A Good Solution for sellers using Square P2P
BigCommerce is being used across the whole operation - meaning this is our main online POS system. We use it to connect our Square in-store POS to our online presence wich is solely hosted by BigCommerce. This is the best solution we've found.
- Connects well with Square
- SEO optimized
- Square updates have recently been super buggy. This was terrible during the holidays when we had to cancel several online orders when BIgCommerce didn't update our online stock during super busy in-store sales.
- I'd like more control over my landing page and internal pages, but without coding skills, am stuck with my template's parameters.
January 22, 2020
BigCommerce Delivers Big!
We use BigCommerce to maintain our customer database, fulfill orders, as a product catalog, front-end to our back-end payment systems, and for some marketing. BigCommerce meets a majority of our needs with two exceptions: 1) multi-channel inventory control and 2) shipping. We use BigCommerce across the whole organization.
- Customer service is top-notch and availability via chat and phone is exceptional. I also appreciate that I can understand the support personnel. There is nothing more frustrating than trying to explain to someone your issue when you are having a communication problem.
- Integration is key and BigCommerce offers a plethora of different integrations from marketing and sales to accounting and inventory. Tasks that we used to do manually are now performed with different integrations.
- I would like to see greater flexibility with regard to products and bulk updates. For example, if I have ordered product but not yet received it, I would like to be able to set the "Coming Soon" indicator on all those products at once. In reverse, once those products become available, I'd like to move them to inventory that can be purchased in bulk. Unfortunately, both of those operations are manual and extremely time consuming.
- The search functionality is very kludgy and the result sets are not sortable. Sometimes searching by barcode works, and sometimes it doesn't. A simple query tool would be extremely helpful.
January 20, 2020
User friendly and great for start ups!
BigCommerce is our primary online store and is used throughout our organisation for sales, marketing, fulfillment and accounting. It basically runs our entire organisation.
- User friendly interface
- Plenty of features
- Availability of more third party apps
- Support for legacy systems
January 17, 2020
BigCommerce is fine.
We are utilizing BigCommerce for our e-commerce websites. We have 4 in total, including our company website as well as a few we manage for customers. The main business problem it addresses is our ability to sell our products online and streamline our order taking process. It also allows customers to view all the products we offer.
- Website designs vary widely but all look professional
- Dashboard and reporting is good
- Support doesn't always seem equipped to answer your questions, I have been passed from person to person a few times trying to get an answer
- There has been several instances of downtime within the past month to 2 months
January 16, 2020
Using BigCommerce as an Omni-Channel Retailer
We currently use BigCommerce for our eCommerce website. It is not being used across the whole organization. It is managed separately from our brick and mortar store and our other online marketplaces. With online shopping growing every year, BigCommerce allows us to adapt to the times and offer the same products to our customers wherever they choose to shop.
- The integrations with other apps and services are very nice. There is a wide selection to choose from to accomplish almost anything.
- We have a managed account and our account manager has always been receptive of our concerns and addresses them immediately. He has participated in support calls to ensure we get the service we expect.
- The built-in customizations on BigCommerce are robust and allow you to potentially build a website without hiring a developer.
- We have a connection with Channel Advisor. The quality of the connection is extremely poor. This seems to be primarily attributed to the feed coming from BigCommerce and the format of the content. We have several occasions where a product that is in stock and available is not visible on the storefront and therefore not available for purchase. This issue has never been resolved.
- When it comes to connecting to platforms like Google Analytics and Google Ads, we have had issues with product data not coming through correctly, again because of the format of the content on BigCommerce.
January 13, 2020
Posoz life with BigCommerce web site provider
Small direct marketing company using BigCommerce as portal for website.
- Cross platform to eBay.
- Easy to use.
- We have a problem with weights when sending to our shipping company, 100 grams is changed to 100 KG.
- Shipping costs localized to Australian Post Codes.