Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
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Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.969%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
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- Downloadables
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What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(661)Attribute Ratings
Reviews
(151-175 of 436)Companies can't remove reviews or game the system. Here's why
November 22, 2019
Great product that grows with you!
[It's used to] Sell products on line with our own rules, offers and service.
- Payment options
- Display options for product content
- Functions well with other platforms
- Great customer service
- International languages, currency communication, needs other apps
- Doesn’t have a way of supporting charities easily
- Almost too customizable where you need to know code to make simple changes
November 22, 2019
Why we use BC
BigCommerce is what we use for our sole e-commerce platform.
- Easy updates.
- Intuitive product population and order management.
- Ability to customize front end.
- Gift cards are not user-friendly with any of the 3 POS solutions we've used, so it's hard for customers who buy online gift cards to use in the store, they are however easy to use on the BigCommerce site.
- Creating product options and option sets outside of a specific product takes more time than it should. It would be nice to be able to create that all within a product page vs. having to leave the product page and go into the option sections, then back into the product page.
Our website and eCommerce presence. Informational for location, etc.
- Ease of use for importing and exporting items.
- Good integration for middleware.
- Support is responsive.
- CSS is intimidating for customization.
- Importing is easy but tricky as far as updating product images.
November 18, 2019
Great for a first e-commerce website
BigCommerce is used to drive our online sales as well as provide brand awareness for our 15 retail stores. It provides real time inventory to our customers and helps them make informed decisions.
- User Friendly - Easy to learn for new users.
- Promotions - Easy to launch and manage website promotions.
- Integration - Can be integrated with ERP platforms.
- Speed - During peak times BigCommerce sites are slower than comparable platforms. Even when fully optimized, they are slow. The sample stores fall into the same speed category. It's embarrassing.
- Source Code Files - Having limited access to files makes it harder to customize and optimize. We need access for the .htaccess file.
- App Store - It is lacking compared to OpenCart.
November 18, 2019
A new view. New to eCommerce platforms.
We use BigCommerce to manage our website. We have a couple of employees no longer with us, which left learning the program up to myself and my IT person. We only sell some products online so it is a very huge benefit to have tutorials and a help center to address concerns. Sometimes it's simply updating a product image or verbiage, adding new products, or removing older products. Other times we have to revamp and update entire sections or add sections. Our social media team works on with IT for those. Recently we had a popup that I didn't know where it came from and how to adjust it. BigCommerce provides tools to make this process pretty easy. I have never done this before so maneuvering has been a challenge that I feel capable of now. There are many more tools available to me that I still need to learn about to get the full benefit.
- Orders are readily available with all pertinent information. Multiple search options make any one customer easy to find. Customer accounts can also easily be adjusted when necessary for changes after being placed, but before being charged. Sometimes customers don't realize there is an error until they review the email received after ordering and then it's a hassle. Big Commerce eliminates that hassle.
- Website product adjustments and updates are pretty simple. The system is easy to upload images to, add info or even shut off viewing until the product is ready.
- We have multiple websites for different products and having the ability to personalize them individually is great. Different themes and setups are necessary and made available by BigCommerce.
- My main struggle has been with multiple sites sharing data to the same web page. We had a popup that we didn't know where it came from, it took many moons to figure it out. Turns out it was another site. I don't know if there is anyway for BigCommerce to know that because we tried several fixes and found it on another site's 'popup' feature.
- We do have a different site that manages the reviews on our web page. So that feature is not utilized.
- Free Shipping is an option to turn on or off for each product. It would be nice if that feature had more options (like the coupon codes do). Maybe we could have free shipping on domestic packages, but not out of the country since fees are extremely different.
November 16, 2019
Little company wins big with BigCommerce
We selected BigCommerce as our e-commerce platform to launch our online retail boutique. It serves are our interface between our customers and our products. We use it to manage our business on the back end as well: tracking inventory, managing orders, issuing refunds, etc. The BigCommerce platform is ideal for us as it has so many built-in tools to help with our business.
- Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
- The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
- The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
- When I add new inventory to a particular product, how do I then know what I started with originally? I don't know how many of a particular product I sold if I re-order and then "up" the inventory.
- I find it impossible to do my taxes in a simple, streamlined way. I don't actually know the COGS or the profit at the end of the year.
November 16, 2019
It's powerful, flexible, and help is always available
BigCommerce is our online e-commerce platform - We sell to both wholesale and retail customers. We use it across the whole organization and it is the main gateway for retail purchases and for smaller wholesale accounts.
- Easy to use/navigate, you don't need to be a coder/programmer to use it. We switched from Magento and were so tired of always having to hire someone for the smallest tasks that we couldn't complete on our own.
- Excellent customer service - They are always available (amazing), courteous and knowledgeable. This alone is worth the purchase.
- Solid platform, no glitches or things to figure out on your own. No chance of being hacked (this happened to us!).
- Great knowledge base and forum to ask questions. Their own people also comment and add to the conversation. You can submit your ideas and they are responsive - They implemented one of my mine.
- One of BigCommerce's selling points is that they are the only e-commerce platform that is B2B AND B3C ready out of the box. That is true to some extent, but there are things that are basic functionalities missing. You can have customer groups (wholesale, retail, etc) But there is no way to create sales reports by customer group! To know your store's performance in each group you have to use a work-around and export all orders and tally them up yourself. This needs to change.
- There is a known issue with Google Analytics and BC's data, they acknowledge it when we've called about it, people have complained about it in forums, but hasn't been solved. Again, the only way to get accurate numbers is to export all orders and tally it up yourself. In essence your data in Google Analytics, BigCommerce own "store performance" home screen when you log into your store's back end, and what you tally up are three different values. They should be identical. We are talking # of orders, total sales, etc. Really essential stuff.
- To put products on sale for just one customer group (as opposed to store wide for all groups - which is rarely the case when you run both a wholesale and retail business) you have to create promotions for each single product you want to put on sale, and yes, promotions can have a condition that restricts them to a single customer group - but you have to do it for every single product you put on sale. Unless you have an entire category on sale - which for us it is rare.
November 13, 2019
The key partner that helps grow our business
We've been using BigCommerce for over 5 years now. Having moved from a previous provider where reliable uptime was becoming a major problem for our business and a lack of updates to keep up with the fast ever-changing world of online commerce we decided to test Bigcommerce. At the time it wasn't the cheapest platform it seemed, but having now been with them all these years we discovered that you get much more than what others provide as standard. Uptime over these years has been nothing but fantastic and I can honestly say that our site has only had 1 downtime of any significance. Getting reliable and value for money developers to help maintain our site was key and they are in abundance. On the update front, BC certainly has kept the development of the platform at a good pace. New features and improvements to existing ones are regular. They even take genuine customer requests into account when planning their roadmap for future development and we've been involved in the development of a couple of features which has been immensely satisfying to take part in and see the final result is being released to the full platform.
- Uptime: Site availability is surely second to none.
- SaaS platform: We don't have to worry about cyber attacks and the like.
- Great availability of developers: Developer partners are in abundance. Easy to find the right dev to fit our budget.
- Discount system: Needs improving and more functionality. This is actually in current development so fingers crossed will be released next year.
- Better stock management: Would be good to see some purchase order-receiving/stock-taking functionality built-in.
- Better product management: Adding products easy could be improved. Again, this is available but only to new stores. Hope for migration for old stores in the future.
November 12, 2019
Flexible platform with top-notch customer service
BigCommerce is being used by our company in order to sell standard stock products to our customers. It has allowed us to streamline much of our sales process for customers who require standard (non-custom) products, and also those customers who wish to re-order quickly without having to speak to a sales associate.
- Easy order management.
- Detailed variants and rules for complex products.
- Excellent technical support.
- Bulk editing system for products needs improvement, not all product information is editable in bulk.
- Content management for pages and blog posts could be better
November 11, 2019
BigCommerce for the win!
We use BigCommerce to deliver an exceptional user experience across multiple e-commerce brands, leveraging their exceptional API to integrate microservices and drop shipping systems and third-party integrations. We are able to create highly efficient and interactive business processes that streamline workflow, customer retention, and sales. We are able to quickly integrate much of this because of the exceptional job BigCommerce has done with their API documentation.
- API Documentation
- Social Media Integration and Sales
- Support
- We would like to see a better marketplace
- Native drop shipping support could be better
- Better pricing
We use BigCommerce to power our eCommerce website. It makes it easy to run an eCommerce website that would otherwise take many man-hours to accomplish if we tried to do it all custom and in-house (PCI compliance, uptime, etc). We also utilize it for our website's blog and all things consumer-facing.
- Uptime.
- Customizability.
- Ease of use.
- There are not many free stock themes, and the ones that are available still take some custom coding know-how to make it look great.
- It's difficult to control key parts of the website without custom code, mainly the navigation menus (although they say this will be fixed in 2020).
- Some pricing features are limited unless you're on their high-cost enterprise plan. However, most of their stock pricing feature are still lightyears ahead of Shopify's out-of-the-box capabilities.
November 07, 2019
Overall thumbs up for BigCommerce
BigCommerce is our platform for the ecommerce portion of our business. Our entire website is hosted on it but are currently in development to use the integration to WordPress so we can get better flexibility with landing pages, forms, and other content pages that are not product specific. The basis of the site is to inform our customers about our products and allow them to purchase online versus having to call in their order.
- Creating pages and categories is very intuitive and easy to navigate. Much easier than other platforms I've used.
- Good user experience for our customers - easy to checkout.
- Easy integrations with other platforms to streamline the customer experience
- Very limited in creating coupon codes or cart-level discounts. I don't have ability to create multi-level options.
- Blog page is very lacking and not at all up to current standards. The template should be set up to mimic a platform like WordPress.
- No ability to create private landing pages that can be used for a campaign.
- No ability to create forms. I have to use a third-party site and integrate it with the current site.
November 07, 2019
Trust BigCommerce
We use BigCommerce for our online retail sales channel.
- They listen to the customer
- Monthly live meetings
- Innovative
- Cost of web templates.
- Email which is no longer.
We use BigCommerce for the daily running of our business. Coupled with Xero we have the full package. Every order is input into BigCommerce first, printed, packed and shipped from there. We then use Xero to confirm payments and do your standard accounting. While we have a bricks and motor warehouse that we sell out of, all orders are put through BigCommerce.
- Easy to add products and orders. I love that aspect.
- Quick to see orders status and track what is happening with what orders.
- SEO seems to be very good with BigCommerce as people find us easily on Google.
- I tried Shopify and could not believe how much they require as extra that BigCommerce has a standard.
- I've been asking for the last 6 years for a back-order feature. I falsely set my inventory more than I actually have so people can still order the product when not in stock. It's usually only a short time before I have more so FFS let me have a back-order feature. It's stupid to make the product unavailable when not in stock. Let me take my customer's money, please.
- I miss the old Analytics. Also, let me add more reports based on the data given easily. Like what states I sell to compared to the others. At the moment I need to export to Excel and stuff around for ages to get this info. Not happy about that.
November 05, 2019
BigCommerce for the Little Company
We use it as a team to keep track of and process orders. We communicate with our customers through the system so that the notes are attached to the each order. We can make separate interdepartmental notes so that multiple people can seamlessly work on each case. We can see what type of shipping they requested, all the customer information we need on the same screen.
- It organizes orders in an easy to find/follow format, providing all the information you need on the same screen.
- It helps assist with workflow communication when multiple people are working on the same order.
- It's easy to search for past orders.
- It's intuitive to use.
- We have many variations on each of our numerous products, and we are not limited here. It's easy to integrate with our website.
- Notifications that an order has a new note could be more prominent and visible. People have to remember to check the notes.
- It would be nice if you could process refunds for Braintree etc direct from the Orders page, or if you still had to manually refund them from your secondary payment sources, if BigCommerce could be updated without having to do it manually there as well.
- I don't like the frequency of the need to enter manual verification codes into our computers and our employee computers to use the site.
November 05, 2019
Reliable , inexpensive platform from startup to established business
We have started with 0 in 2010 , just around the time Big Commerce started. We are a small business drop shipping from Europe worldwide. Big Commerce has been what it should be. We built our business on their limitations and progress. Big Commerce has been stable and gave us few headaches.
- Support has become really great over time
- Reliable platform - interruptions are rare and short
- Our main beef is the fact that they are selling in the United States and use state definition like 'California' instead of the Postal required CA. We have to use additional software like shipper HQ which then converts it. Can't understand why this is not corrected for every country's unique requirements.
- Big Commerce does an excellent job in focusing on marketing and interaction with social sites etc. For sites like ours, we feel that basics of just running and functioning are passed by.
November 05, 2019
Basic review - small business
Helps sell online
I pretty much do everything myself
I pretty much do everything myself
- Has the capacity for a large number of SKUs
- Easy to use at the back end even for those who aren't technically proficient
- 24 hour support
- Checkout page - I'd like to be able to customise it more without having to go for a full custom checkout
- Coupon codes - it's hard to see where to add them
- The automatic related products could be more relevant i.e. On a bra page customers are pointed to more bras but it woudl be great if the system could identify compatible items like briefs
November 05, 2019
BigCommerce allowed me to start my dream business
I use BigCommerce to run my balloon delivery service. Local people will log onto the website, view balloon display option, purchase and chose a delivery time. I love using BigCommerce as it allows me to add bespoke options for users to choose a delivery date, delivery time and add additional extras.
- Really easy to use, the interface is clean and manageable. You don't feel overwhelmed.
- Easy to contact customer service. There were a couple of occasions where I contacted the support team via online chat and they were very quick and helpful.
- There are a good number of apps available which are really easy to integrate into your store and help give you more features.
- I wanted to open another store selling party accessories and it would have been nice if there are discounts available for opening more stores.
- It would be great to see a few more options for free themes.
We use BigCommerce to run our main source of business - our website. We make and sell jewellery supplies.
- Easy to have a professional looking website without being technically savvy.
- If you need help, they are just a phone call away.
- Their website is very easy to use.
- Our website has been "successful" enough that they just TRIPLED my expenses... A jump from $89 - to $249US/month which is VERY frustrating for a small business owner.
- We purchased a new theme - it's not working right and no one can seem to help fix it. This should be matter of a refund and a new option for free... It's not the customers fault that the theme can't seem to size images correctly.
- Support phone calls can be VERY time consuming - but their staff is always friendly and helpful.
November 05, 2019
Happy Customer's Review of BigCommerce
We are a nonprofit wolf/wolf dog and wild canine sanctuary. BigCommerce allows us to put our gift shop items online as well a way for shoppers to make donations to our nonprofit, become a member or sponsor an animal all in one convenient location.
- Easy to add items to our store
- Great integration with Square
- Easy inventory managment
- Great customer support
- I would like it to be easier to adjust templates
November 05, 2019
Small Maker + Big Commerce = Two Enthusiastic Thumbs Up
I use BigCommerce to sell art.
- The support team is always available. I've never had an issue that couldn't be solved.
- Great ease of use, and super helpful tutorials, so I rarely even need to call support.
- Great selection of Website templates!
- I honestly don't have any right now.
November 01, 2019
Easy, powerful, big for our business.
We use BigCommerce as a complete storefront solution. Everyone in our organization uses this software and it allows us to efficiently address customer needs.
- The software scales very well. You can easily grow a business from a hobby to 8 figures in revenue using the same infrastructure.
- The API works great. From popular CRM systems (Infusionsoft) to proprietary fulfillment systems, BigCommerce will integrate with whatever you throw at it.
- Flexible but powerful architecture. BigCommerce uses a "theme" system, similar to Wordpress, where your DEVs will find many familiar web programming elements (CSS/HTML/PHP) alongside a widget/panel system which simplifies many things.
- Themes need to be updated every so often and that can be costly. In the last 5-7 years, BigCommerce has evolved its back-end architecture and theme formats multiple times. Thus, if you spent thousands of dollars on a design, you will need to understand that you may need to spend thousands more when they update something and you don't have access to the new functionality.
- Support is just OK. If something goes wrong, even as an enterprise client (top tier of the software), you may be told that something doesn't work because of your particular theme or customization that were made. You will then need to have your own DEVs fix the issue.
- It's not as easy to use out of the box as some offerings from competitors. BigCommerce is powerful but there's more of a learning curve than with Shopify, for example.
As an online retailer our entire business revolves around our website run by BigCommerce. We are a small business, so everyone has a hand in its operation and they have access to the website management. BigCommerce gives us access to many apps that help run our business more efficiently.
- Selection of business related apps that integrate easily
- Easy updating of website themes
- Easy to understand dashboard
- Need more expansive and easier to use bulk edit. Currently the bulk edit does not include all fields necessary.
- Newsletters on how to run online retailing business. Shopfiy does an excellent job of communicating the latest and most current trends.
November 01, 2019
I like BigCommerce
BigCommerce is being used to host both our general information web pages as well as our e-commerce sales platform. It is currently managed by our e-commerce specialist. We have an outsourced team the managers the design and product fees provided by our primary vendor. This specialist also manages our Amazon store as well.
- Site design templates provide many ways to customize your site.
- Back end enables easy viewing of order status as well as offering your store a multitude of settings to ensure your processes are just the way you want them.
- Add ins provide extra functional to your web store. We use a data feed add in which allows us to upload over 30,000 product quickly and adjust pricing, availability, and other attributes of our inventory.
- Customizing order status and sending customized emails based on that status could be better implemented. When we have to relay information to a customer, having an email trigger by changing the order status would better enable us to quickly avoid customer service snafus.
- Add ins don’t always install properly and it takes additional effort or a call to either BigCommerce or the add in vendors support line.
November 01, 2019
Offers a lot of options, great tech support, but detail work can be overwhelming for smaller family businesses
To sell sports equipment to United States and Canada. We are a small family business that builds tennis courts and tracks as well as sell tennis court maintenance equipment. In 2005, we were only building and selling to a four state area, I suggested building a website to expand our selling base to the entire United States.
- Tech support is excellent. And they are nice! No question is too small.
- Offers a good variety of choices for website presentation
- Offers free sales tax integration...this is huge for me
- Haven't had a lot of success with the search content when I have a specific problem. You have to go thru whole article or listen to whole video and then most times my question is still not answered. Most times now I do not even bother. Just call tech support.
- I find it hard to add colors or sizes or multiple options to a product. Still haven't figured it out. And that is huge for me. Need something easier to understand or more intuitive.
- Hard to arrange products under classifications in the order you want or if you want to change. Sometimes have to go back and rearrange a whole classification one product at a time if you want to feature it.
- You need a place where you can record tasks...ie promotion for October on tennis posts...when promotion is over either BigCommerce reminds you or it automatically removes promotion from product.