Overview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Great Platform for the Price.
Perfect or international shipping options
BigCommerce is a well rounded great e-commerce platform
BigCommerce delivers
Helped Take My Small Company to the Next Level
BigCommerce is worth it!
Big Commerce has helped me affordably grow my online business
BigCommerce Success!!
BigCommerce is there for my company.
BigCommerce Added a Second Income Stream To Our Business
BigCommerce, Big Results!
BigCommerce: a strong-hosted eCommerce platform
BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.
How BigCommerce Differs From Its Competitors
BigCommerce Customization
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We also integrate with MailChimp and use apps like Shogun.
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.969%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
Standard
$29.95
Plus
$79.95
Pro
$299.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 7.8Product catalog & listings(413) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 6.9Product management(410) Ratings
Product catalog can be easily updated.
- 7.4Bulk product upload(310) Ratings
Admins can upload products in bulk using spreadsheets.
- 7.1Branding(361) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 7.3Mobile storefront(401) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 7.3Product variations(387) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 7.6Website integration(341) Ratings
Integrates with an existing company website or blog.
- 7.4Visual customization(403) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 7CMS(296) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 7.5Abandoned cart recovery(361) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 7.4Checkout user experience(398) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 7.8eCommerce security(399) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 7.3Promotions & discounts(380) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 6.8Personalized recommendations(316) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 7.3SEO(375) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 7.6Multi-site management(185) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
- 7.1Order processing(388) Ratings
Includes tools or integrations for order processing.
- 7.1Inventory management(344) Ratings
Includes tools or integrations for managing inventory.
- 6.9Shipping(349) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 7.4Custom functionality(344) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
The vendor says that the product provides the following benefits to customers:
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(660)Attribute Ratings
- 9.1Likelihood to Renew53 ratings
- 9.1Availability5 ratings
- 9.1Performance5 ratings
- 8.9Usability26 ratings
- 9.1Support Rating25 ratings
- 9.1Online Training2 ratings
- 9.1Implementation Rating13 ratings
- 9.1Configurability3 ratings
- 7.7Product Scalability342 ratings
- 9.1Ease of integration3 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(176-200 of 436)Your Swiss Army Knife in eCommerce!
- The apps Marketplace at BigCommerce is great, you do not have to be experts or know coding. You can use some top of the line apps which are used by big companies (fortune 500) on your own store.
- Marketing and Coupon module is excellent. I think any one can set up coupons in 10 minutes or less and increase conversion rate by 100% to say the least.
- Payment options is another great feature, you can offer almost all payment options thus eliminating any checkout friction. Most payment modules are so well integrated that you can do all online without speaking to any one on phone. It is not like 1990's when getting merchant account was 1 week process and massive paper work.
- Having a better inventory and channel manager.
- More tools and/or integration with Search Console, Merchant Center and other SEO apps.
- Cross Border sales assistance.
It lacks in channel management and more marketplace integrations.
BigCommerce Review
- They have great stencil platforms
- They are user friendly
- Good customer support
- Searching product list is hit or miss. Sometimes it just doesn't work.
- Linking YouTube videos to product listings is very inconsistent.
- Copy product listing feature sometime just doesn't work. The screen tries to load but goes nowhere.
BigCommerce Rocks, I'd definitely recommend it!
- Easily create and update products.
- Add and manage users.
- Intuitive analytics to see how well you store is doing.
- No stackable coupon codes.
- Items that are used in a product pick list can't have options themselves.
I would use BigCommerce again for a small business
- Phone support when needed
- Interactive chat support is available, and usually able to solve any issues
- Minimal downtime, easy to construct an online store for a beginner.
- Sometimes on-line chat has been ineffective, or only refers to FAQ's or other docs that do not solve the problem.
- More options for low-cost storefront designs would be helpful
- Better assistance integrating postal options is needed
Inexperienced Online Seller Learns BigCommerce
- Their customer support is excellent. They always have an answer to any technical issues I experience.
- Integrating sales channels like eBay and Amazon was easy and you can manage them right from your BigCommerce dashboard.
- They offer a variety of website templates that can meet most eCommerce website needs.
- The admin dashboard is pretty advanced for someone who has never had experience operating an eCommerce platform.
- Certain templates don't work with payment gateways.
- Monthly prices seem a little high for limited features.
Lightning API's, bespoke development and best optimised checkout
- Customizable optimized checkout.
- Responsive customer service team.
- Fast and easy to use APIs.
- Multi-inventory.
We love using BigCommerce and there are many reasons why!
- Ability to segment customers into different price categories.
- Great online support especially if you are not a tech person.
- Easy to make changes and add promotions with category discounts like buy x and get x free, etc. This is all included with no need for extra purchases.
- We love all the features but find the cost a bit high for a small business like ours.
Running promotions like coupon codes, upsell purchases, etc., are great and easy to use. Integration with MailChimp works effectively and we have continued to use it where many others had to change their direct marketing strategies.
BigCommerce, the easy way to have your own online presence
- Great CustomerCare
- Easy to use
- Always in contact.
- No Google merchant link
- Price is a bit high
- No saved steps
A nice, stable platform for e-commerce
- Ease of adding new products.
- The a.bility for customers to upload artwork.
- The ability for me to customize templates to create a site that is my company colors, etc.
- When adding product options, make it stay on the tab you just used instead of flipping back to the first option tab and clearing any search.
A great platform with only a few minor issues
- Intuitive software makes it easy to do most work yourself.
- 24/7 support
- Doing things without taking consideration of their results seems to be an ongoing problem having a Canadian website. Most recently, the first mandated change affecting the checkout process and printing invoices in CAD resulted in the loss of many sales as I hardly had any US orders for several weeks (compared to the normal rate of 60% of all orders). Then BigC changed it back again to what it was before and a few weeks later changed it yet again. At least this time, there were no dire consequences but it would be good if you could give advance notice of these kinds of things or at least a notification that the change has taken place.
Big Commerce: The "U" in Customer Support!
- Technical support is where I sing their praises. It is excellent. When I first started New Knowledge Library using Big Commerce, I had very little training. The tech support staff at Big Commerce was always there for me to get me up to speed.
- Courteous, polite and knowledgeable. They have always spent whatever time it takes to problem solve. If an immediate solution was not obvious, they have always followed up in a timely manner.
- Availability/response time, reliability. Knowing that within minutes I can get a tech support person to speak with me and one who knows what they are doing is incredibly stress-relieving. Response time is within minutes. Tech support at a publishing company we use regularly pales in comparison.
- There is always a question asking this question after each phone call. I'm sure this approach catches anything that might need to be tweaked. Personally, I have no "cons" to report, but I know that if I did, they would respond to it quickly and follow up.
Big Commerce is a big value for any online retailer
- Getting up and running in a very short amount of time
- Hundreds of easily customized templates
- Inventory management
- Integration with just about everything
- Some basic features such as advertising banners require a third party service.
- The built in search engine is basic and not configurable, this is an issue if your SKU from different suppliers follow a different format.
BigCommerce, a better solution
- Allows the export of product data.
- Sorting information.
- It's easy to alter and update information.
- Limited customer service interaction.
- We needed certain fields to update data with spreadsheets.
- BigCommerce needs to define the difference between a store credit and a refund in terms of status.
As for updating prices on items in bulk, it's a slower process because it requires that we have fields we don't need to update in order for the sheet to map.
- Easy store builder that allows you to create simple and clean online marketplaces.
- Great analytics and reporting features.
- Tech support is mostly helpful and I'm very happy with the option for live chat.
- In the Orders page, it would be great to sort by customer group.
- I'd like to see the ability to add "ship by" or "deliver by" date option for those not wanting immediate shipments or deliveries.
- Daily or weekly automatic reports that can be customized and scheduled.
- BigCommerce has an amazing support team. There are rarely issues, but when an issue DOES arise... they are quick to offer a solution and/or give very accurate timelines for when the issue will be resolved. You speak to a real person, who NEVER appears to be reading a script and when you're on with them... you never feel rushed or that your call or message isn't the most important problem at that time.
- BigCommerce has an amazing development team and they listen to their users. One of the reasons we chose BigCommerce was because of the functionality their platform offered. Of course, as with EVERY platform there are always things you'd like added that may be more specific to our own store, but we have been pleasantly surprised and grateful for the many ideas / suggestions we've made for added features or improvements that have been implemented and implemented well.
- BigCommerce is easy to use and has amazing integrations. We've never had to "train" our employees on how to use BigCommerce, it's mostly self explanatory... unlike other, more complicated platforms we've used. We've been very happy with all of the integrations we've been able to use. There haven't been any major integrations, such as payment methods, that aren't already available and easy to setup.
- While BigCommerce does offer a blog, it is not robust and could use some improvement. It occasionally has glitches and its editor is subpar compared to other platforms with built-in blogs.
- The free themes available on BigCommerce are limited and paid themes are not fully supported by BigCommerce's support team.
- The theme editor could use improvement and is often slow to respond when previewing changes. We wish there was a log that would allow you to revert back to one of your previous saves. If you make changes, and it breaks something on your site... you have to remember what changes you made and manually change them all back to find the one thing that may have broken your site. Occasionally a developer is required to make updates to themes.
BigCommerce is a great choice for a growing company website!
- Listings are easy to create.
- Importing our products to InkFrog works really well.
- Many website templates to choose from.
- None.
Follow Up BigCommerce Review
- Organization of Orders
- Organization of Products
- Easy to use interface that can be changed with different templates and layouts.
- BigCommerce prices their products on your yearly sales, so they help you with a lower cost if you are small and increase the price as you grow and succeed.
- BigCommerce has great support that is available most times when you need them via chat almost instantly.
- I've had an ongoing issue using FireFox as a browser where the Shipstation application will not launch, so I'm forced to use Safari to process the logistical side of things. It's worked out for the better in some ways as I can review other details in Firefox like looking for previous orders from the same customer while working simultaneously with Safari to generate a shipping label. Having better support to help me fix the Firefox issue would be appreciated rather than blaming Firefox for the problem.
- At one point there were changes made on the backend of BigCommerce that the template we were using no longer supported. BigCommerce engineers helped with the transition however we can't manipulate the (Custom) option sets they created as they don't appear under our options or option sets. This means we have to create new ones ourselves if/when we want to manipulate the fields. So their fix isn't really a total fix, more like a band aid.
- From time to time the statistics stop working or are delayed, that's really the only ongoing issue which occurs sporadically.
I use to Love BigCommerce, now I only like it!
- Support is quick, easy to reach out to, and pretty much always available.
- The dashboard is easy to navigate.
- It's able to handle a large inventory.
- I am now finding that I would like to scale down on a plan and am unable to. Once you are locked into a higher dollar plan it is not flexible, so we are now wasting money. As our focus changes, we require flexibility.
- The apps that we need to update our stores are not available in the BigCommerce APPS Marketplace. I am finding other website building platforms are offering much more technological advancement in the Apps stores, and are becoming increasingly easier to use. This means they are bringing much more to our business.
- As a result, I have had to build 3 new stores for my clients on a different platform.
The apps that we need to update our stores are not available in the BigCommerce APPS Marketplace. I am finding other website building platforms are offering much more technological advancement in the Apps stores, and are becoming increasingly easier to use. This means they are bringing much more to our business.
The new templates offered on the other platforms (one in particular) offer immediate social media links and video uploads directly to the site without the need for apps or extra subscription costs.
I still love the support team at BigCommerce. They are amazing!
Big Difference and Big Improvements through BigCommerce
- BigCommerce offers a wide variety of page theme templates which look nice. This makes our small business have a professional looking online presence without requiring me to be a web developer.
- BigCommerce offers a variety of apps that are created by other companies that can be easily added and integrated on our page. For example, ShipStation which when you install, configures correctly with my page without a ton of configuration on my side. This saves time and helps me accomplish my goals of being able to ship efficiently.
- BigCommerce has some behind-the-scenes magic that has helped my page rank to the top on Google and other search engines, without my having to do very much at all. I don't have to pay for SEO services.
- There are some limitations to the theme templates as to what can be changed. For example, I want my Categories menu, which appears as a sidebar for desktop customers, to display at the bottom of the page for mobile customers. There's not an option for that in the template I'm using. I can probably do it by making customization to the code, but, I am not a web developer and I don't know how to do that. Mobile customers don't see it unless they somehow magically know they have to touch the button in the top left corner. I will need to create a Categories page that mobile customers can see by touching on the welcome carousel.
- The products consistently appear too large for my tastes, in particular, on tablets. One product image takes up almost the whole screen on a tablet. The user will magically have to know that they need to scroll down to add to cart or to view the description of the product. This kind of drives me nuts.
- The Search function, for me, is useless, and I might even say in many cases it returns the wrong products based on what my customers are searching for. There is little to no options for configuring it to select exact or phrase match results only, or, to only return results based on the product descriptions and not names of categories or pages on my site that mentions a particular word. I wish I could control exactly what it would look for. There are search apps but none of them work well for my site. Just yesterday I learned how to remove the Search completely, which is what I did successfully.
- There is a Bulk Edit feature where you can edit multiple items at once, such as product names or prices, but it is limited. I often do have to drill in and out of each product when I make universal updates, which can take a long time.
- I wish it had much greater flexibility for options in the checkout process. It's kind of clunky and slow in my opinion. I haven't found an app that I could use to replace the checkout module. I think it may partially depend on the template you use. I'd like my customer to have the option of buying now, to begin checking out rather than having to go to cart first.
- Simple backend design and site management tools. Pretty user friendly and simple to learn.
- Tons of 3rd party applications in the app store, which makes it easy to find solutions to problems you might have.
- Decent value, based on what you get for the price.
- Price - Little overvalued when compared to some other platforms that we have found and use.
- Speed and Consistency of Websites - We did have some load time issues and problems from time to time, so having a more solid foundation would have been good.
- Customer Support - We seemed to get a new account manager every month or two, so having more consistency there would have been nice.
BigCommerce is an excellent platform with a few quirks
- It comes with a lot of core features out of the box. Many other eCommerce platforms require add-ons for basic features that quickly run up costs.
- The stencil framework is powerful and easy to work with. Customizing your theme is relatively straight forward.
- Customer support is great. Plenty of resources to help answer questions and their customer service team is quick to respond.
- The blog module could use some work. The WYSIWYG editor has improved these last couple of years, but it still only offers basic functionality. No way to search or filter blog posts in the back end.
- The price lists feature has potential, but it also lacks basic usability for searching and filtering products. I still prefer customer group pricing.
- Lack of variety of out of the box themes. Could use a more diverse theme catalog.
BigCommerce - flexible, adaptable and easy to use
- Inventory management.
- Extensive “shipping” options that include pickup and other delivery options.
- Easy to add inventory variations.
- Easy to use interface for users and customers.
- I’d love to see an option to add inventory based on weight. So a “per weight unit” price. Currently, we have to use inventory variations and enter them for each weight available.
- Easier shipping option for “home delivery” - though the workaround for pickup works fine.
- The reporting feature is okay, but not as intuitive as the other sections of the interface.
When Less is Less
- Easy to use
- Great, detailed invoice/order details
- Awesome 24 hour customer service
- Better search/CSV export of ALL data
- Updated tools for basic website building
Makes my one person company look like a 100 person company!
- Customer service - I don't think I have ever had a problem that they could not correct, either immediately or within 24 hours.
- Problems have been very few.
- BigCommerce is like an "Apple" product. You don't have to read a 3" thick manual to figure out how to build or change your website - it is very intuitive.
- I started out with BigCommerce and switched to an industry-specific provider for my website services and my sales went down with the other company. As soon as I switched back to BigCommerce, my sales started going up again. I don't know what they do on the back end (SEO), but it works and gets my company traffic.
- Hard to think of anything I would ask them for!
BigCommerce Review
- Easy product listing.
- Professional looking website.
- Easy payment setup.
- The shipping interface is very rigid and does not meet our needs very well at all. We ship some large and some very small packages. Some of these can be combined shipping and some cannot, but there is no way to differentiate each individual product - only all products.
- Everything is an additional add-on package.