BigCommerce Reviews

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Score 8.7 out of 100

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TrustRadius Top Rated for 2019

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Mark Linkhorst | TrustRadius Reviewer
Score 9 out of 10
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420EDC switched to BigCommerce in 2017 to sell cannabis vaporizers and accessories. It is our primary e-commerce solution and primary revenue generator of our parent company Ithic LLC. It's made it easy to incorporate over 150 Products into an easy to follow and manage a website that is ever evolving with new products and categories and brands.
  • Total Package
  • Integrates with ShipStation for Fulfillment
  • Is Easy to Maintain and Change
  • Stellar Customer Support
  • We've had fixes break my shop that needed engineers to fix, it would be good to not move backward by trying to move forward
  • We have also had glitches on our homepage during some peak traffic times that took over a week to resolve. This needs to be faster, within 24 hours to be acceptable.
  • Giving timeframes on issue resolutions and sticking to them.
For me running a micro-shop from a home-based office, it is the perfect solution for a single member-managed LLC to be fast and efficient with updating the shop and handling the fulfillment of orders for our products quickly with ease during some peak times. It can be useful for large companies as well who have hundreds of items that need to be easily managed under a single easy to maintain the solution.
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David Eberhart | TrustRadius Reviewer
Score 8 out of 10
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We use BigCommerce as our primary e-commerce window to B2B and B2C clients. BigCommerce allows us to show our vast in-stock product line and also allows us to work with vendors to help them get their product (not necessary in inventory) in front of our customer base. This informs us with what we should stock and it informs our vendors on what's moving within their product line in our industry.
  • BigCommerce is a closed environment e-commerce platform. What I mean by that is that code is protected by BigCommerce. It's very difficult to make a change that would frag your site beyond repair.
  • BigCommerce has the best documentation online hands down.
  • BigCommerce has an excellent chat program with well-versed technicians to walk you through just about anything. Should your ticket get expedited to tier 2, they'll actually get back to you.
  • BigCommerce is very powerful. We can solve most of our site customization within the platform.
  • BigCommerce is an excellent e-commerce platform. The only reason I didn't rate the partner as an 8 rather than a 10 is some recent difficulty with templates. We've been in a loop for the last couple of months with the TrustSpot Install Classic--a template a BigCommerce rep recommended to us to switch over into the Google AMP program. We'll upgrade the template and our Google AMP pages start getting downgraded for poor performance. Then, under BigCommerce's direction, we moved back a version and then our customers couldn't place orders. It's been the only level of frustration we've had with the company.
BigCommerce is an excellent e-commerce platform. If you are a small to mid-size company, implementation of an e-commerce site with BigCommerce should be a breeze. I personally have a good bit of custom web-building experience, but the team I deploy to do the day-to-day BigCommerce functions are website building novices. They have little or no problems working with the platform.
Read David Eberhart's full review
Dennis Haddix | TrustRadius Reviewer
Score 10 out of 10
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BigCommerce (BC) is utilized as the end user website and the administration functionality in its entirety. Fortunately, BC has partnered with several software providers for expanding and enhancing the functionality to assist with bottom level email integration, calculating tax revenue and required tax payments, order processing gateways, shipping integration tools and many others that I am confident we may or may not use daily.

BC is not an inexpensive approach to E-commerce. We receive several solicitations monthly for other shopping cart providers. But when your store has over 20K items and we continue to increase these product offerings daily, the burden of switching becomes a task not worth whiteboarding.

The most important value of BC is their dedication to uptime and addressing service interruptions timely.
  • Excellent Product Support
  • Dedication to Site Availability
  • Communication of Enhancements
  • Open for Reccomendations
  • More Dashboard Customization
  • Open Fields for Mapping Data for Imports
  • Enhanced Global Editing
BigCommerce is well suited for just about any category of B2B and B2C. Althought our focus is centered around B2C, we have increased our B2B base because of the ease of functionality for the B2B client.

BigCommerce does not fit well for someone on a budget. The Enterprise level of agreement is extremely costly, probably the most expensive monthly fixed cost, as everything else can be adjusted - but not the monetary commitment to BigCommerce.
Read Dennis Haddix's full review
Francis Vassallo | TrustRadius Reviewer
Score 9 out of 10
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Our agency 5874 are BigCommerce, Shopify, WooCommerce accredited. However BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.

The platform is easy-to-use, migrations are seamless and the cloud-based SaaS solution eliminates the hassles and costs of merchants managing a self-hosted platform, letting them focus on growing their business, with the added reassurance of PCI Level 1 compliance with automatic security updates as standard.

The ongoing 24/7 support is the best we have come across in the business, as is the 99.99% uptime, with a track record of high-peak seasonality uptime ... even during Cyber Week.

  • Unparalleled Features
  • Lightning Fast
  • Rock-Solid Security
  • Bullet-Proof Reliability
  • Infinite SaaS Architecture Scalability
  • Robust & Future-Proof
  • Low Total Cost of Ownership
  • Best in class for mid-market brands
  • Designers might crave more freedom for customization
  • Developers might take issue with the fact that it’s not open-source
  • BigCommerce is still gaining it's reputation as being a viable options for enterprise-level eCommerce
BigCommerce offers far more customization options than many other platforms including: Magento. BigCommerce is a hosted solution, which is great for new businesses and immediately sets you up with minimal expenditure, saving on hosting, maintenance and update expenses. Bigcommerce’s single page checkout has also proven to increase conversion rates up to 12% by making it simpler and faster for customers to make a purchase. BigCommerce's track record of an unbeatable 99.99% up-time is matchless. BigCommerce offers a variety of features and add-ons, such as an included mobile site, that make it easy to update and tailor your site to suit your needs.
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Tessa Wuertz | TrustRadius Reviewer
Score 9 out of 10
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Our team offers web design and development services to different businesses. When it comes to eCommerce projects, our go-to always ends up being BigCommerce. It's perfect for businesses experiencing rapid growth that need an engine that is intuitive while also allowing for customization. We pair it with a CMS to offer the best of both worlds so that our clients can use it to grow with them.
  • Included Apps
  • Versatility
  • Speed
  • Out of the box customization -- when it comes to themes, there is definitely a benefit but the design does not allow for much customization and comes with bloated code which is obviously bad for SEO.
  • Overwhelming number of product options -- If turnover happens often with products, the amount of options and inventory tracking can be overwhelming and confusing for clients.
  • Cart design customization -- we often feel a little bit of a pull with the lack of customization that we are able to do with the cart page. Although there's not much to change, offering a different look and feel would be helpful to our clients.
Mid-sized and growing businesses benefit greatly from BigCommerce because of it's wide array of options. The built in features are intuitive, so at it's core as an eCommerce engine it is easy to use. From there, there's lots of different options to help businesses grow--from analytics, to abandoned cart emails to Google shopping feed, there's lots of options that allow for businesses to grow.
Read Tessa Wuertz's full review
Sean Callihan | TrustRadius Reviewer
Score 10 out of 10
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As a Digital eCommerce Agency, BigCommerce is one of the key eCommerce platforms that we work on. We build custom websites for our clients on the platform. We also provide support via updates and upgrades from Blueprint to Stencil. They are one of our top partners who we collaborate with to drive mutual business back and forth.
  • BigCommerce offers a great feature set out of the box.
  • BigCommerce is very collaborative and open to feedback as a partner on anything that they can improve on.
  • They are a super strong SaaS option with superior up-time and built-in security.
  • In sales, if someone that is a customer needs to up their plan based on order volume, etc., they have to start a whole new contract term. Should offer in-term price adjustments.
  • As a partner, we would love some kind of credit for the deals that we brought in or that we help close.
  • Continue to add more benefits to the enterprise package to encourage merchants to self-select enterprise vs being placed in it due to sales volume.
BigCommerce is great for the majority of merchants. It is great for new merchants as it provides a simple, intuitive backend with powerful tools right out of the box. Also, the themes are great for merchants that don't have a large budget. The platform is great for growing merchants as well, as there is a number of great tools and apps that can be added to further enhance the user experience and merchant capabilities. Finally, it's also a great option for established, enterprise stores that want the security and peace of mind that a SaaS platform provides. The open-API structure also allows the platform to be extended in a number of ways to further support merchant needs.

Where the platform comes up short for merchants would be merchants that want ultimate ownership of the product. If they have an internal development team they may not want a platform that doesn't give them ultimate access to every part of the infrastructure.
Read Sean Callihan's full review
Scott Walker | TrustRadius Reviewer
Score 7 out of 10
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My agency has a client in the high-end consumer electronics industry. Though they don't sell directly to the consumer (they are an importer and distributor), they wished for a site that made an easy catalog for the consumer and a Purchase Order builder for retailers. They also had a number of other "wants" such as an integrated blog, pricing and options models, and tiered pricing. After examining multiple platforms, we decided the most professional-looking and functional choice that checked most—if not all—the boxes would be BigCommerce. As the scope of the project began to shift slightly, we decided the best option would be to stick with Pro and then upgrade to Enterprise down the line. For the client, we gave them control of the site, but have stayed on to make any changes or updates they need us to. So, though the client has the ability to make the changes, my agency still actively manages the content and functionality of the site on a daily basis.
  • Simple Design. Using the template files provided, it is pretty simple to build an attractive and functional site with minimal coding. Our developers still needed to make a number of specific changes to the code, but much of that was due to this specific product. So I wouldn't say you could build the site without a coder, but if the product and design are simple, you shouldn't have to rely on a developer to create the site.
  • Product Functions. The bulk import/export function is useful and not too finicky. I especially like the in-browser Bulk Edit function that is similar to a spreadsheet. (Unfortunately, this function is limited in the number of options, but it is still more convenient than exporting, editing, and then reimporting a .csv of products). Also, the product options, pricing rules, and facets are very useful.
  • Ease of Updates. The back-end menus are pretty self-explanatory, and some options that are used more often are broken out to make them easier to update. The Home Page Carousel, for example, is nested right under Storefront, making it quick and easy to navigate to. This is convenient, especially when handing the reins over to users who are less familiar with site architecture.
  • Image Directories - Oddly, BigCommerce has at least 2 sets of image directories: One for Products, and one for content and everything else. This is awkward because it means uploading the same image twice (to use a product image in content) or pointing the source to the product image URL. This may seem nit-picky, but a unified depository for images would be very helpful.
  • Product Options don't have an AND feature. Again, this may be nitpicking, but when building product options for pricing and availability, there is only an OR function. Having an AND function would allow much more versatility in the options for each product, and would save time and energy when building out the products and their options.
  • Different Wysiwygs for blog pages vs everything else—the Blog/Content/News uses a different Wysiwyg/text-editor than the one used for product pages and other site pages. This is quite irritating as the one used for the blog has fewer options than the one used for everything else. Ideally, the blog would have the same (if not more) functionality than the product pages, but this is not so on BigCommerce. This necessitates a lot of custom CSS on the content side.
BigCommerce is definitely e-commerce focused. The content side is a little underdeveloped, but the product functionality is one of the best I've worked with. If you have a website with a lot of custom product options, I would suggest BigCommerce product options, option sets, rules for those options, and the automatic SKU builder based on those rules and options are vital tools when building out the products. The ease of bulk editing (both in-browser and in through the export/import feature) means you can make changes to large groups of products quickly and efficiently, and you won't have to worry too much about incorrectly hashing your data.
Read Scott Walker's full review
Ann Collins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Big Commerce is used for the entire organization for sales and website content, including education and customer support.
  • Shopping Cart works across other platforms so our website looks a lot better than other companies.
  • It allows us to easily add content and educational pages which complement and help promote sales of our products.
  • Easy to upload bulk data with Microsoft Excel.
  • Products with multiple sizes and pictures are harder to import with Excel.
  • An Affiliate option should come with the BigCommerce platform. By being part of your platform, it will work better. It also allows us to interact with our customers more.
  • We should have a "Find a Distributor" built into the platform because many of our customers are looking for local distributors. This option should also have the ability to be modified to say Find a Physician, Find a Health Coach, or etc. Many e-commerce sites have distributor/partners in other states. This option allows us to be more interactive with our clients - it shows we care enough to help them find a local "expert", who is familiar with our products.
  • It should have built-in interactive questionnaire functionality, so it can ask customers a number of questions, and then give them an answer (using basic IF - THEN logic). For example, it would ask a number of questions, and then the LOGIC could suggest which product would be best - based on their answers. It should have the capacity to use as few as two questions, as well as unlimited, and even sequential questions. Again - we need BigCommerce to help us be more interactive with our clients.
  • We realize that the site is SSL secure. However, as more physicians get involved in e-commerce, we want platforms that are also HIPPA compliant so that if a patient wants to ask us a question, or download a copy of a lab test for us to review, we are using a HIPPA compliant platform.
Shopping cart works great but we need more interactive features.
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Kiara Elder | TrustRadius Reviewer
August 13, 2019

It was a great start

Score 5 out of 10
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We enjoyed working within the BigCommerce platform for about five years. We liked how easy it was to update and change products, pricing, and photos. The interface is great for beginners and small stores with a small footprint. We struggled with the platform when our business grew and found it did not have all the features we were looking for, for the bakery.
  • Easy to use
  • Easy to update
  • Easy to change
  • It updates at odd times, which isn't good for business
  • Has a tendency to lock up so it's hard to log in and see sales
  • Customer service was sometimes hard to reach/understand
This platform is great for small companies with small footprints, not so much for the larger companies. Easy to use, and change information quickly, such as seasonal products or items. Hard to set up reoccurring sales such as monthly boxes or subscriptions.
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Amanda Snyder | TrustRadius Reviewer
Score 10 out of 10
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We use BigCommerce (BC) as our e-commerce site. We sell our product through it. Our website and most of our marketing strategies are connected in BigCommerce. We access our email marketing strategy, track our sales, and use the shipping method through BC. It solves our business problem of keeping everything in one place.
  • I like the home screen. It shows my products that are in low numbers, it shows any messages I have, and it gives great insight to our website traffic and sales.
  • I like the easy to use side bar. It’s so easy to find what I am looking for.
  • I love the customer support. I have called and used the online chat for when I have questions. The people have always been super helpful.
  • I wish the social media could connect more.
BigCommerce is the only e-commerce site I have experience with. So I do not have much to compare it on. But so far it has been a great experience. All of my questions have been answered and I have figured everything else out on my own because it is all pretty straightforward.
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Lucy Anderson | TrustRadius Reviewer
Score 9 out of 10
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We use BigCommerce for the store portion of our non-profit. We sell all our merchandise to supporters through our site to earn money for the non-profit.
  • Highly available support and quick feedback
  • Excellent store layouts and platforms
  • Good tutorials available for continued learning
  • Would like to be able to set individual shipping preferences for each product (without having to update the system as a whole)
  • Would like more options to include or exclude items during a sale (maybe by item vs category)
We only use it for our retail store and would recommend it for that!
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Alex Zaranski | TrustRadius Reviewer
Score 9 out of 10
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BigCommerce is our online sales platform for both retail and wholesale customers. It gives us a place to sell our goods that can be accessed at any time of day by anyone with a computer or phone.
  • Flexibility: It seems like the options with BigCommerce are almost limitless.
  • Affordability: I like the fixed costs and what we get for the money.
  • Reliability: My store hasn't gone down yet.
  • Clunky: There are things I can't do. I have multiple classes of customers, but they all see the same shipping options.
  • Clunky: I cannot apply discounts to groupings of different product options.
  • Clunky: There are multiple places and ways to modify the site template, and many options are buried several submenus deep.
An affordable e-commerce store with a lot of flexibility if you know what you are doing. Not recommended for beginners or people without development staff.
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Bruce Esinem | TrustRadius Reviewer
Score 8 out of 10
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My partner and I run a home business selling bondage rope via BC, eBay & Amazon. It provides me with a user-friendly way to create and manage my e-commerce presence by myself with minimal effort. All channels are integrated via Linnworks which provides a single interface for order processing, stock, and postage.
  • Great support
  • Reliable
  • Easy to use
  • The promised ability for UK users to create/manage listings on Amazon and eBay. This has yet to arrive but we still pay the same as US customers which I believe has this.
  • Ability to set exceptions to free postage with shipping by location on a specific item e.g. set free courier for UK but have different courier rates for non-UK.
  • Integration with Royal Mail OBA for postage.
It works very well for me but I can't comment on larger operations. Integration with Linnworks is a big plus, albeit I'd prefer to move to a cheaper alternative or, better still if you implemented the ability to update/list, eBay/Amazon, and had OBA integration, I could ditch probably Linnworks. They have a lot of unhappy users that you could pick up.
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Nickolas Vannello | TrustRadius Reviewer
Score 10 out of 10
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When we outgrew our last eCommerce product, we hesitated about implementing BigCommerce. Did we really want to learn a new product? Did we want the extra expense? After the two week trial period, we can' believe that we didn't start with BigCommerce out of the gate.

With only two of us who really create and manage products within BigCommerce, it allows our little company to appear as big and as professional as any of my competitors. Honestly? I think our site looks and operates easier because of BigCommerce. We use BC in every aspect: site development, SEO, customer orders, and fulfillment.

While I started using BigCommerce for my own company, I quickly chose BC as my choice when clients asked me to build eCommerce sites for them. The ability to include video and customer reviews made "selling" the product to clients incredibly easy.
  • The new version of BigCommerce presents a single page product solution - from naming the product to photos to the description: the workflow is easy enough where most employees should be able to understand how to use the product with little training.
  • Following customer's orders is a breeze. We used to use a Kanban-style system to keep track of the customer's orders as we custom-built each product. Big Commerce allows us to communicate not only within our team but also with the customer, to keep everyone in the loop about the status of the order.
  • The websites generated by the templates are bright and clean and keep wannabe designers from oversaturating a page with too much clutter.
  • The new version makes adding variations (color, sizes) very simple. It is a chore in the early system. I can't wait for the old sites to be able to port over.
  • The templates offered are limited. I understand the need to keep sites simple, but each site seems like a clone of the previous. Contract out a few designers to shake things up a bit.
  • I wish I could generate purchase orders from BC. I would love to review the items I'm low on based on the vendor and then select which items I wish to reorder.
BigCommerce is terrific for nearly all retail eCommerce solutions. I maintain five eCommerce sites for myself and clients. The represent a kilt shop, a high-end jewelry shop, a women's boutique, a cross-stitch shop, and an online magas.

My only gripe is the templates. If you're selling car parts or tools or motorcycle gear, none of the templates don't have a strong, masculine vibe. If you sell African Kente cloth, your vibe gets whitewashed with the generic templates. Yes, I know you can tweak each template, but there should be a simpler solution.
Read Nickolas Vannello's full review
John/Trudy Allen | TrustRadius Reviewer
Score 9 out of 10
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We use Big Commerce across our entire organization as a part of our online sales. It allows our customers to process orders, check the status of their shipment, and e-mail any questions that they might have.
  • Unlimited number of part numbers and photos for inventory items
  • Direct processing of credit cards
  • Discreet customer information
  • Security compliance included
  • Inventory item entry is cumbersome and time consuming
  • Integrated full website would be helpful ie like GoDaddy provides
While I think it is suited for small business with limited product lines, I think it is a bit more challenging for businesses that have a more extensive list of products and services.
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Daniel Davey | TrustRadius Reviewer
Score 8 out of 10
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BigCommerce provides us with a B2C website for end-users to browse and purchase from. This also gives customers the chance to browse what is available in-store before committing to visiting us, and is an important feature. We have some local competitors which do not have this, and it is often assumed that they do not sell motorcycle clothing when they do.
  • Ease of use.
  • Reliability, as the website has never been down.
  • Cost.
  • For some features you need to be on higher plans, which are expensive for a small company.
  • Coupon/discount codes are missing some simple features.
BigCommerce is well suited for small companies looking to get a simple website up and running quickly for not much cost. Their design templates are good, and much easier to make small changes to so that you can have a good looking functional website that will not cost you a fortune or take a long time.
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Justin Urwin | TrustRadius Reviewer
Score 9 out of 10
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We started using BigCommerce in 2 niches within our company. We find it very simple to use and simple to train new staff on. Most importantly, our customers really like the look and feel. To make template updates is fairly simple too so we can keep our sites feeling fresh whenever a repeat customer comes back. Updating products and categories is quite simple and adding in variations is really simple. BigCommerce University is a fantastic resource for reminding yourself of how to do things that you don't do every day. The BigCommerce Community is a great tool also to get advice and tips. Our stores integrate with eBay too, so this saves us heaps of manual work in listing products there also.
Big Commerce is a really important tool for our busi ness
  • The Big Commerce Help Desk is fantastic. It doesn't matter what time I call from Australia, the team is always helpful and courteous. And they really try to help me as best as possible.
  • Integration with eBay saves me heaps of time in having to relist products.
  • I love the simplicity of adding products - within a few clicks I have added a new line and its live.
  • The abandoned cart feature is well worth subscribing to - it's amazing how often I get a notification saying and abandoned cart has been converted.
  • Integration with Amazon - we are expanding onto Amazon AU and integration would make this a lot easier.
In our business, we need to be able to quickly update on the fly product information. BigCommerce allows us to do this. Our site looks like we are one of the big players and gives the impression of size and volume, but really we are just a small, really hard-working team.
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Zack Fanning | TrustRadius Reviewer
August 01, 2019

BigCommerce Review

Score 7 out of 10
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We use BigCommerce as our online store for handmade jewelry.
  • Able to control the store in every way.
  • Use for inventory.
  • Stencils are good.
  • Glitches in tracking inventory with multiple option sets example colored stones and sizes.
BigCommerce is well suited for products where there are a couple of options available and being able to track the inventory. It is easy to upload products option sets are always trouble.
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Anthony Sciortino | TrustRadius Reviewer
Score 9 out of 10
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Bigcommerce is used across our entire organization with expansion into the US and Canadian market planned for later this year. Allows us to easily take orders from any of our wholesale customers once they have signed up.
  • Speed: One of the fastest loading sites I've had the pleasure of working with.
  • Ease: from setup to UX, BigCommerce has a very easy to use system & great UX.
  • Tracking sales: Allows us to have a dashboard of our day/week/month.
  • Needs improved theme templates with more options. Compared to WordPress & WooCommerce, BigCommerce is lacking in this area.
  • Easier customization without a dev.
  • There are some things that come standard on other websites like Shopify but BigCommerce does not have without user customization like a decent customized menu.
Well Suited:
In a B2B environment, this seems to be the best option available vs. a platform like Shopify which will require much more customization out of the box to get it to function as a true B2B site. If you're selling on multiple channels this is also a great platform to work off of. Google shopping/Facebook integration is great.
Read Anthony Sciortino's full review
julie swanson | TrustRadius Reviewer
Score 10 out of 10
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BigCommerce handles our online shopping cart. We grow pecans in Louisiana and were looking for an affordable eCommerce solution to help us manage our phone orders. Although customers can order by themselves online, there are lots of customers that have questions and want to speak with a live person when placing an order. BigCommerce is user-friendly and if you do have a question or problem the support staff is awesome.
  • BigCommerce has customizable templates to aid in designing your store. The templates can be browsed to find the best one that fits what you want your store to feel and look like. Some templates are free for the small business getting started.
  • There is an integration with Paypal.
  • Sales reports are available that are very helpful when reviewing overall sales.
  • I do not like the Alvalara tax integration. I needed help in setting up Avalara and when I called Avalara they wanted to charge me an unreasonable fee. I expressed to them that I did not think a small business person would be able to pay their fee so I turned Avalara OFF.
BigCommerce is well suited for a small business or a very large business.
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Noah Lebowitz | TrustRadius Reviewer
Score 10 out of 10
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BigCommerce is where all of our sales go through. We used to run off of 100% phone-based sales but wanted to differ from this, so we created our site on Big Commerce. We picked them due to functionality (having wholesale and retail pricing) and platform pricing. We have been very happy with the results of BigCommerce so far and run 100% of our sales through the platform.
  • User-friendly to create a website.
  • Always updating to keep up with the newest technology.
  • Great customer service - if anything goes wrong they fix it fast.
  • There are some small details I wish were different. This includes organizing checkout.
  • Optimizing address entry.
  • Better sales analysis.
  • They have a great list of apps, but I wish some basic things were built-in vs getting a 3rd party app.
I can't really think of any reason BigCommerce it is not suited for any person or business. We have had great success with it for sales via the phone or web, and with user-friendly systems for the customer and our sales staff. No plans to change from them and have been very happy. They also check your website frequently and offer free advice!
Read Noah Lebowitz's full review
Daniel delanuez | TrustRadius Reviewer
Score 8 out of 10
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BigCommerce is being used as our e-commerce shopping cart and website. For us it combined the right amount of design flexibility with back end resources and features. We can easily add new products and deal with customer service issues and questions right from the account. We have good access to customers' profiles which make placing orders or making changes on behalf of the customer a breeze.
  • Customer Profile and Order Management
  • Good data analytics
  • Good customer Service
  • No subscription for product support
  • No saved payment method support without a third-party
  • No landing page creator/editor without using a third-party
I think at the moment I would recommend it for businesses looking for a solid platform to host their e-commerce site on. It has great features to manage customers' accounts and orders. If the subscription of products is in the future, I would avoid the service since it doesn't currently offer that. I wish it would but you will have to resort to costly third-party vendors which may not always be the most reliable.
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Josh Staples | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Review Source
We utilize BigCommerce (BC) as our web platform. I do the overwhelming majority of product development and maintenance across 2000+ product pages with tens of thousands of SKUs. We have a sales staff that enters in large quantity, printing and phone orders. My biggest issue with BC is that we are unable to utilize SQL database which makes exporting/importing a bit more involved than it needs to be. Product and SKU development is excellent however. We came from Volusion, so I've noticed that I can generate far more product pages and SKUs on BC. However, not having the SQL behind this obviously is the trade off.
  • Product Page/SKU Development
  • Built-In Facets
  • Order Statuses are Easy to Read/Respond
  • Tracking Shipments
  • Plug-Ins
  • We've had issues with ShipperHQ and hope that there are more options in the future
  • Page Load Speed
  • Lack of Shipping Plug-In Solutions other than ShipperHQ
It's great for companies that have a large, diverse inventory. I wouldn't recommend it to anyone who has less than 100 products. The cost is a bit concerning though. I don't think the platform is as developer centric ala Magento, but it can appeal to less skilled users.
Read Josh Staples's full review
John Benthal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use BigCommerce for our website sales and furniture catalog for our furniture store. It is used by all 3 employees, and it handles all our online sales.
  • Customer support is very helpful.
  • Training videos are helpful.
  • Aligning with other business partners to improve website.
  • 24 hours 7 days support .
  • Sometimes there are long waiting times on the phone for support.
  • We should have the option to get a call back instead of waiting on phone.
  • I had a problem with syncing Pinterest and never got resolution.
BigCommerce is well suited to get you the tools and contacts to create an amazing website. I have been put in contact with some amazing contacts to help customize my template. However, I noticed that is getting harder to get support from BigCommerce on the phone at certain times.
Read John Benthal's full review
WILLIAM ANDERSON | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BigCommerce as the hub for our business. As an E-commerce company, each employee uses some aspect of BigCommerce in their day. We use many different applications that use and support the information that goes into BigCommerce. We have grown 4x and still remain with the same number of employees that we have had before our growth because of the many applications that plug in to the BigCommerce platform that allow us to not do any manual data entry.
  • Communicate new ideas, solutions and partners.
  • The platform is open to allowing innovative products come in and utilize the framework of the system.
  • We never have any downtime with the product.
  • The product gives us value for our dollar.
  • I would not say that there is anything that is difficult to use with the platform, but making anything easier is always best.
For a small business, we have so many areas of concern that are taken care of with BigCommerce that we do not have to worry about. The platform is constantly changing, being upgraded and modernized. We reap the benefits of continuous improvement in E-commerce and do not have to worry about having the latest and greatest. By having an open architecture, there are many different solutions that we can choose from to make the site better, improve our business and grow our position in E-commerce. The integration of Amazon has been great and runs seamlessly in the background, integrating into all of the apps that we use in our business to make it easy for our staff to process orders in one place without having to take additional steps to process the order.
Read WILLIAM ANDERSON's full review

Feature Scorecard Summary

Product catalog & listings (327)
Product management (324)
Bulk product upload (244)
Branding (285)
Mobile storefront (317)
Product variations (309)
Website integration (269)
Visual customization (320)
CMS (230)
Abandoned cart recovery (296)
Checkout user experience (317)
eCommerce security (317)
Promotions & discounts (301)
Personalized recommendations (246)
SEO (296)
Multi-site management (140)
Order processing (308)
Inventory management (269)
Shipping (274)
Custom functionality (273)

About BigCommerce

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Categories:  Ecommerce

BigCommerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureHigh Availability (HA) infrastructure that allows us to deliver 99.99% uptime
Has featureOpen Platform: 90% of the BigCommerce platform data is exposed to the API
Has featureServer-to-server API functions enable a headless commerce on WordPress and more
Has featureDevelop, test and push changes without downtime in a local environment using the Stencil CLI tool.
Has featureOmnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
Has featureGlobal CDN, localized payments and multi-language support

BigCommerce Screenshots

BigCommerce Videos (4)

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

Shopify, Shopify Plus, Salesforce Commerce Cloud, WooCommerce, Magento Commerce Cloud (formerly Magento)


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Standard29.95per month
Plus79.95per month
EnterpriseCustomper month
Pro249.95per month

BigCommerce Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

BigCommerce Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar
Professional Services

BigCommerce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web