Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
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Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.868%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(662)Attribute Ratings
Reviews
(51-75 of 436)Companies can't remove reviews or game the system. Here's why
July 19, 2021
BigCommerce Does a Great Job
BigCommerce is Lindsey's primary sheet music store. She offers every type of sheet music she owns and her fans can purchase her sheet music directly from the BigCommerce website. Originally, she was using her own website, LindseyStirling.com, to list her products but after multiple management changes, keeping that website updated and running smoothly was a problem. With her new sheet music site, we can keep her sheet music updated as much as needed without the worry of having anyone else take the site down due to technical issues or management changes. It has been the perfect solution.
- Provides a simple user interface for adding products.
- Allows for easy credit card payment processing.
- Very quick customer support.
- Can hold a LOT of products.
- Is separate from your regular website so if your site goes down, your store won't.
- The website design portion is terrible. Very hard to update with complete confidence.
- The website template is hard to manipulate.
- Each product detail page can be completely customized. This creates pages with CSS that don't look anything like the site they're on; it's disorganized.
July 06, 2021
Scalability and Versatility
We use BigCommerce to manage customers, products, inventory, and fulfill online orders. The customer service team uses BigCommerce for customer data and customer issues. Shipping uses it for fulfilling orders. Accounting uses it to capture payments. Marketing uses it for promotions and landing pages. The web team uses it to manage the products and categories.
- Product pages.
- Customer support.
- Dynamic plans.
- Plan pricing.
- Out of the box functionality (less dependency on apps).
June 30, 2021
Good eCommerce Platform for Many Sellers
BigCommerce is our eCommerce platform used by our consumer goods division. It is being used by a number of departments including management, accounting, marketing.
- Headless commerce.
- Easy implementation.
- Integration.
- Reporting.
- Design implementation.
- Back end administration.
June 30, 2021
Functional
Big Commerce is the platform we use for our storefront as well as all customer information and contact. We use Big Commerce to manage our inventory and the entire sales process. From information to the monetary collection, we use Big Commerce for the entire process.
- Sales management.
- Customer service.
- Ease of website building.
- WYSIWYG editor is hard to work with and doesn't ever look the way it does in the end.
- Password requirement restrictions should be changeable by site owner not BC.
- Menu buttons on the left should be clickable even when you are already on that page, it should just reload the page.
We use BigCommerce to host our e-commerce whole sale website where we sell directly to customers as well as b2b. We use BigCommerce for not just hosting our website but it is also the portal where our customers can find us.
- BigCommerce has a very easy to use control panel.
- Online store creation and editing is robust and pretty much everything is customizable.
- Nice looking and decent built in templates.
- Never any downtime since using it.
- BigCommerce could use better account manager implementation.
- The dashboard takes some getting used to in where you can find things at first.
- Not as many third party tools as Shopify.
I've previously used Magento as an e-commerce platform because the open-source aspect was appealing to me at the time. It ultimately led to much more work and upkeep. Having a built-in CDN is great and there are a lot of capabilities with the apps that are available as add-ons. It took very little time to come up to speed in regards to the functionality. The user interface is very user-friendly. Being able to control each user's permissions is great too. I've never had any issues with the website or checkout loading slowly and a lot of our customers comment on how easy the website is to navigate and use. Linking orders to accounts is a huge plus. We don't like to require users to have an account but when they do decide later on to create an account, a few clicks can link their past orders to their new account. I look forward to continuing to use BigCommerce in the future and I am very confident that it will continue to be a solution that fits our needs.
- Customer support
- Plans for all size businesses.
- Content delivery.
- Checkout.
- Available apps.
- Lower cost.
- More modern email templates.
- Endless scrolling.
BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.
- Fast load time of site platform on all devices
- Easy Inventory Management
- New Variations tools are much faster for data loading
- Fully accessible meta data for categories, inventory, pages and posts for optimization
- Convenient built in blog for adding content
- Platform is easy to train on, we use webex to train clients on their back end management of their stores
- Multiple Payment options encourage more sales
- Amazon integration, Google Shopping integration, eBay integration
- Need to be able to add tracking information to customer order
- Would like shipping alert to be editable to include tracking number
- Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
BigCommerce allowed us to establish an online shop quickly and at a price point which was great for a new business. We can see ourselves upgrading further once we have built our client base.
- Easy setup
- Lots of integration options.
- Basic reporting
- Ability to create bundled products and pull from existing stock.
- More flexibility to add tracking code into headers and footers.
We are using BigCommerce as our primary eCommerce platform. Right now we do a significant amount of business through our direct to consumer sales channel and we feel that this eCommerce solution will allow us to grow as we move forward with the business. We evaluated a ton of different platforms so we're excited to be using BigCommerce.
- Shipping.
- Inventory tracking.
- More integration.
- Better agency rates.
June 01, 2021
Right for even the most basic user
BigCommerce is being used as a store platform management tool. Customer service receives order notifications and details that allow them to input into our internal Enterprise Resource Planning (ERP) system. I have been using it in sales to view when customers are emailing, calling, or entering their purchases on the web so I can follow up with order status.
- Search tool is very advanced and filters what I'm looking for every time.
- I like that I can see a snap shot of a whole list of orders.
- I think it could do a better job of notifying users if they or their company has an active storefront account. I come across some that register as users, then at a later date register as guests.
April 26, 2021
Underrated
We're a startup drinks brand and use BigCommerce to sell directly to consumers.
- Many themes
- Great selection of 3rd party apps
- No merchant fees
- More features on the standard plans, e.g. abandoned cart
April 24, 2021
BigCommerce is 'Selling Made Simple!'
BigCommerce is being used by [my company] and is an excellent hosting company with many features. BibCommerce addresses marketing and inventory in a unique way. Having an eBay account is important but BigCommerce now integrates with your eBay to manage inventory, etc. The support is very professional and there are tutorials on every page to guide you in the management of your site. Overall, an excellent hosting company.
- Excellent support.
- [The] navigation of BigCommerce is laid out very well!
- At this time I do not have any recommendations for improvement. They have covered every item that I have questions [about].
I use Bigcommerce to sell my products. It is easy to understand and someone is always there to help when you have a problem. They have a lot of features and everything you need to run your business. The price is lower than a lot of platforms for the features you receive. I can see us using Bigcommerce for many years.
- Customer service is so important. They have great customer service
- They have everything you need without having to purchase apps to get your business going.
- I love their themes.
- I wish they had a better sale feature, so you wouldn't have to do it manually.
- I would like to see that you could take bulk items out of a category all at the same time. Like when you have a newly listed item. Just click all the boxes and remove from Newly listed. Some of the products have different categories so you have to do them one at a time.
- I would love to see you be able to use product options that customers can pick and have it come off automatically. The feature they have doesn't work well with my products.
We are using BigCommerce to sell books and crafts online. The program interfaces well with shipping software and helps us grow and maintain a customer list for marketing purposes. It allows us to target specific customers with discounts and promotions easily and effectively. Overall, we find it helpful in both the marketing and operational areas of the business.
- Live US-based customer support! They help you get set up and keep learning as you go. They are great.
- Good app integrations. Apps work very well with the software. If there is some type of challenge, they help you through it.
- Pricing is reasonable. We are a new business and the price point is reasonable considering the power of the software.
- We would like to see the ability for the same store to have multiple versions and URL’s so that they can be customizable to each market we are selling to, but still work off the same underpinnings.
- We would like the home page to offer a bit more versatility with requiring us to learn code.
- We would like to see a bigger selection of affordable sales tax apps.
Our company uses Big Commerce for selling our trailer parts that we manufacture and parts we have on hand from various industry vendors. This gives us a platform for our Parts and Service department to receive orders via the online presence along with the typical walk-in customers.
- Big Commerce allows us to handle the processing of payments with ease and confidence.
- It gives us the flexibility to adjust items listed on the fly.
- Provides us with the needed platform to sell our trailer parts across the country.
- Shipping options could be expanded
- Provide a preview mode when making updates instead of it being "live" right away
- Add a few more line items to classify an order as a potential fraud attempt
February 09, 2021
Great Platform + Great Customer Service = A+ Company
Score 10 out of 10
Vetted Review
Verified User
Only one of my clients is using Bigcommerce. We are using it at an e-commerce platform which we do not want to build from scratch.
- The user interface looks really nice and is easy to use
- Meta tags are easy to update
- Processing orders is simple
- Updating Inventory is simple
- The dashboard show good overview of your sales, etc.
- More webinars
- We did not have any success with Big Commerce's Google Store sales - not sure if that is just us or if anyone else was disappointed with the results.
February 04, 2021
Why I Prefer BigCommerce Over Shopify & Magento
We're using BigCommerce for our brands after migrating from Magento 2. We evaluated several SaaS ecommerce platforms and landed on BigCommerce (Enterprise plan) as the one that would give us the most features and flexibility, yet still having the lowest total cost of ownership (at least in our case).
- Features (less reliance on 3rd party plugins)
- Price (almost half the price of Shopify Plus in our case)
- Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
- Apps/Plugins (they have most all the popular ones)
- Theme customizations should be easier to migrate when updating a theme (currently have to manually note all of your changes to code files and copy/paste them over if you ever decide to update a theme)
- They're continually releasing new features or enhancements, but they could better prioritize their product roadmap based on the top voted customer ideas
- I wish they had a customer accessible site/area where you could see a list of any known platform issues and workarounds
- A few plugins/apps that we would have liked to try don't currently support BigCommerce (e.g. CartHook, PageFly)
- The included page builder tool is still pretty basic, but you can get Shogun Page Builder if you need something more
January 22, 2021
BigCommerce is really worth it!
BigCommerce has allowed us to implement a robust and feature-rich website with incredible ease of use. Best of all, it doesn't have a steep learning curve, allowing employees of many backgrounds to use and maintain our website.
- Custom Fields.
- Product Filtering.
- Needs more 3rd party apps.
December 13, 2020
I love BigCommerce>
I have used BigCommerce across 3 platforms for 12 years, it is very user friendly for both retailers and customers, I was one of the earlier customers in Australia and have recommended to many who have also been successful both current and past businesses. If you are looking for e commerce then BigCommerce is the answer.
- Easy to set up for novices or professionals
- Very cost effective
- Built in seo
- Great selection of templates for all industries both free and paid
- Ease of check out for customers
- After 12 years of use I feel the developers and principals of Big Commerce have always been ahead of the curve
- Big Commerce always seemed to reinvest in their company
- From where I sit I couldn’t really point to an area where I feel it could be improved
December 02, 2020
All-in-one box
I use it for everything. From web design, inventory control to shipping. The software does it all and I don’t need to be a programmer to use it. It does almost everything I need “out of the box” at a reasonable price. They offer 24/7 service by phone and I’ve received the help I needed with just a call.
- All in one program
- Reasonable price
- Good service
- Higher threshold for sales/ transactions.
- More and better free templates.
- Really dumb down the site creation.
November 23, 2020
If you're looking for a robust eCommerce platform that's big on commerce, BigCommerce is what you need!
Score 10 out of 10
Vetted Review
Verified User
We use BigCommerce as our store on our website. We have tried a variety of different software and shopping cart platforms out there over the years, but BigCommerce is the most robust. It offers us the flexibility that we need while giving us full control of each product and their variations.
- Full control of your customers database -from giving them store credit (seems a no-brainer, but there's a lot of software/platforms out there that don't let you do that!!), to being able to go into their account and edit an order for them, to creating ads/coupons based on groups, etc
- Full control of product details - every facet of the product is at your fingertips. Beyond description, price, and image, you get SEO, options, categories (including being able to put your product in multiple categories. Again, something simple, but important!), bulk pricing, mark it coming soon or call for pricing, etc.
- It's so robust!! I've mentioned the full control because it really is so robust and allows you to tailor everything to your store/site/brand, etc. We've used it for years and plan to use it for years to come!
- Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
November 17, 2020
Great customer service!
We use BigCommerce across the whole organization. I am a start-up company making gourmet dog treats and I researched other sites but felt Big Commerce was a good fit for me now and to accommodate future growth.
- Great customer service!
- Provides levels to accommodate all sizes of companies.
- Robust site! Love all the options available.
- Learning to navigate the menu is challenging starting out.
November 05, 2020
Even us little shops can go big with BigCommerce
We use the BigCommerce platform to reach potential customers all over the country. We use the platform all though out the company. For example it is a great tool for keeping track of our inventory and customer base.
- The support (as with any platform issues will arise). BigCommerce's support is not only responsive but thoroughly engaging when resolving an issue.
- Ease of use, when we first started we did not have the staff to get things up and running. I recruited my nieces, all in their early teens, to help. They were able to perform the task easily.
- Gives us a great image. Out of all of our peers we are the only ones that use BigCommerce. Oh boy, what a difference.
- Being able to edited certain portions of the platform independent from others.
October 30, 2020
We have used BigCommerce to scale and grow.
BigCommerce is our platform that manages our e-commerce presence in Australia and soon to be in USA. It allows us a professional, easy to use platform for our online store, which allows us to market our brand and provides another avenue of sales for the business. Further to this, it allows us to show our wholesale customers what the RRP can be and helps with the national branding strategy. On top of this, it provides an ability for our customers who don't have a shop close to them stocking our products to be able to buy our products and interact with our business.
- Easy to use web page
- Secure shopping cart
- Specialist advice and support when needed
- More flexibility on the skins of the web pages with regards to minor changes needed
- Better built-in SEO technical services that might normally require an outside coder or webmaster. This is to help those businesses that aren't typical.
I have chosen Big Commerce to be the eCommerce tab on our social platform which is part of our new business model "TheGivingCycle" being the "social that pays". It is ideal for the many types of manufacturers, B2B, B2C sellers along with non-profits to make available their services and products to our members and wherever one may desire to sell around the world. It solved the problem of having the ability to service small businesses along with large Enterprises, encompassing the entire supply chain and the security needed for such. I had reviewed other platforms and have decided that Big Commerce will work best for our members, society, and anyone utilizing our platform.
- Having a team of professionals available to answer questions or assist you with any issue one may have from set up to ongoing operations.
- Having training material in various formats which can assist in training oneself or your teams.
- Staying on top of the best of technologies so as to keep you extremely competitive in the market place.
- The social community that one may feel free to inquire or hire for special project or needs.
- I'm really big on security, which they do have but, desiring to utilize it to the max regarding my particular standard, one has to add their 3rd party recommendation for that additional upgrade of service. Seeing it as the normal part of their service would have made it more to my liking.
- I am sure that the more we utilize Big Commerce we will be able to see where they may need improvement, but they have been growing and upgrading in the best of their breed as far as I have seen and learned.