Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.969%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(661)Attribute Ratings
Reviews
(251-275 of 382)Companies can't remove reviews or game the system. Here's why
Currently BigCommerce is more expensive than other competitors, however, we are set up and doing very well on the BC platform. At this current moment the main reason I haven't switched is because of the time needed to switch over to another platform. If BC would lower their price slightly, it would never cross my mind.
June 25, 2019
SafetySmartGear.com on BigCommerce
June 24, 2019
Big Commerce Good Alternative to Magento
June 21, 2019
BigCommerce Saved Us Big Time!
Magento 1 was sunsetting so we initially looked to upgrade to Magento Cloud or Magento 2 Open Source. The conversion process was horrible and unable to be performed by our staff. The costs that developers quoted us were upwards of $100,000 PER SITE (we have 6!). This, of course, was not an option. We then reviewed many other options and narrowed down to Shopify Plus and BigCommerce. Frankly, Shopify was not responsive at all to our requests so we abandoned them.
We initially narrowed down our search based on the features that we needed and our belief that the platform would have them. This was in addition to SLAs, support, etc. We came down to Shopify Plus and BigCommerce Enterprise. At the end of the day, we felt that we would get better service with BigCommerce than Shopify and that we would be able to be involved in the process of adding new features as opposed to being just a number.
June 19, 2019
Big Commerce is a great e-commerce solution
This is the only solution I have tried for this website. For other websites, I have used private virtual servers and Big Commerce is much more stable and much easier to use. When I did my initial research I was trying to decide between Big Commerce and Shopify and one of the reasons I choose Big Commerce is it came pre-loaded with more features which would need to be added separately with Shopify.
June 18, 2019
I love BigCommerce. Given the chance to change platforms, I would hands-down go with BigCommerce again.
We really liked BigCommerce because being a firearms related company it is very difficult to find other platforms that will even work with us. BigCommerce has been nothing but supportive and makes our job much much easier.
June 17, 2019
Small Business and BigCommerce
There is no comparison to Network Solutions and Web.com. BigCommerce blows them out of the water.
June 17, 2019
Great for ecommerce, still waiting on a few updates.
- Shopify and Squarespace
We used Shopify, Squarespace and storenvy. All were bloated and had a lot of unnecessary and useless features and at a cost that did not seem beneficial to us. In the end, BigCommerce looked like it would work best for our online / brick and mortar model that we run. Also the back end was advanced but still easy to use. Honestly compared to Squarespace or storenvy where the colors and blocks are hard to read and to organize did a lot. I know a little about coding and doing this after years of doing this business, but a lot of our employees don't and can easily get lost in the backend when trying to do something. I don't have enough time to go through and walk each employee through everything on the back site so it's nice that it still has a linear approach and ease with dealing with it.
June 12, 2019
It Just Works, It's Just Worth It.
- PrestaShop and Shopify
Interestingly, this choice was made by a member of our Accounting Department after thorough research, who was computer savvy but not at all a developer. I took over wielding the platform to our needs just as I became part of the company, but I'm a developer so many things were more straightforward to me, and my perspective was more on making the platform work for us no matter what, as an alternative just wasn't an option anymore. I hope this dynamic will add to the necessary context of this review and speak further to the appeal of BigCommerce to non-developers and developers, alike.
June 11, 2019
Very satisfied with BigCommerce
We started the business on Yahoo! Merchant 15 years ago. Yahoo! had a difficult to use proprietary language called RTML that I had to learn to be able to customize the pages. There were many things that I couldn't customize or couldn't access. I was really excited about the switch to BigCommerce. The biggest thing I didn't like about BigCommerce was that all of my changes were live on BluePrint. I really wished there was an easier solution than having to copy all of the files from a Sandbox account over to my store. It was hard to keep the changes up to date between the live store and the Sandbox. It seems like this has been fixed somewhat with Stencil and this was the only feature that we had with Yahoo! that I was surprised was not available on BigCommerce. My company bought its biggest competitor and this business came with a Magento site. That was when I researched other ecommerce solutions and decided on BigCommerce. I could not switch away from Magento fast enough. It made me very nervous to be responsible for everything on the site especially things like the shopping cart or security updates. I am a decent programmer but the learning curve was very steep with Magento. BigCommerce was a dream to work with compared to Magento.
June 11, 2019
Why we use BigCommerce
Previously developed 2 generations of homegrown systems, but I get tired of the technical maintenance required.
June 10, 2019
BigCommerce Review
June 09, 2019
BigCommerce is our platform of choice!
We were using Magento, our initial platform for several years. We switched to BigCommerce because they were a more robust platform and offered 24-hour customer service, which we did NOT have with Magento. We were always looking for a new IT company to help us with our updates and security that needed to be done. We never had the ability to just call a number for help. BigCommerce helped us find a new IT company to design our new site, and we have had received custom meetings to go over the site to see if they can help us find new apps to load to help communicate with customers and increase sales. We have saved money switching to BigCommerce, doing the same things all through BigCommerce than what we were doing with multiple companies before.
June 01, 2019
The reason I Succeeded.
June 01, 2019
BigCommerce - Great customer support, nice platform.
Also used Instant E-store for several years. BigCommerce was more affordable than Shopify or Yahoo!, and was more robust than Instant E-Store.
June 01, 2019
BC in a nutshell!
The main thing that BC was better at is offering a lot of options for each item that we absolutely need with the nature of 99% of our items. Where BC is lacking is their slow customer support and the fact that they charge a lot as our order number increases.
June 01, 2019
Great experience with e-commerce
BigCommerce was recommended to me by an IT company.
We initially launched our store with Volusion which failed miserably as they would not allow us to create our own SKUs so we had no way of matching our product's online SKUs with the physical store. BigCommerce offered us the ability to have the same SKUs for our products as they have in our physical store. We left Volusion after 4 months and switched over to BigCommerce.
Shopify, Magento
May 27, 2019
I love Bigcommerce!
I've also used Ultracart, Wix, and Square for shopping sites. Amoung the hosted platforms it's hands down my favorite. It's most similar to Shopify except that Bigcommerce has more native features, which is a good thing. With more native features there is less dependence from app/plugin developers to keep their products up to date with the platform.
May 27, 2019
A Great E-Commerce Solution
We selected BigCommerce for the scalability and the price.
May 27, 2019
Big Commerce - Great online store experience
Used Storefront years ago but switched to BigCommerce because of price and features.
May 25, 2019
Happy with BigCommerce
The ease of using BigCommerce over our previous store platform (Yahoo Stores) was much improved. More features are included as standard, and the SEO is much better.
BigCommerce had the lowest start-up costs against three major providers; Magento, Shopify, and WooCommerce. Most of the costs were hiring a digital agency (a BigCommerce recommended partner) to style the storefront to match our primary website, while in-house marketing assistants did much of the inventory and customer upload. It was an easy process, and during scoping and business case preparation, this was one of the key features we liked and one that we still use today. We still use the services of the original agency we started with.