Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
View PricingOverview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.969%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(661)Attribute Ratings
Reviews
(51-75 of 382)Companies can't remove reviews or game the system. Here's why
We used one other platform before moving to Big Commerce. Big Commerce was like a night /day comparison to our previous provider. The change over was a great decision and we have never looked back.
February 09, 2021
Great Platform + Great Customer Service = A+ Company
Score 10 out of 10
Vetted Review
Verified User
We selected Big Commerce because it was recommended to us by my manager
February 04, 2021
Why I Prefer BigCommerce Over Shopify & Magento
January 22, 2021
BigCommerce is really worth it!
December 13, 2020
I love BigCommerce>
I had a look at Spotify and had a tailor made site before Big Commerce
December 02, 2020
All-in-one box
November 23, 2020
If you're looking for a robust eCommerce platform that's big on commerce, BigCommerce is what you need!
Score 10 out of 10
Vetted Review
Verified User
- Shopify and Squarespace
We started off using Shopify, as it seems "everybody" does, but we needed more product flexibility and shipping variations. Shopify offered that, but wanted double/triple the price from the tier we were on. Since we were just starting out, we didn't want to pay a crazy big price just to have options. I switched us to BigCommerce as it had what we needed and THEN SOME, all for their basic price. Obviously, they have tiers as well and offer more things as your company grows and expands, but their basic package will be more than enough to last you for a loooooong time. Shopify has since changed/updated their offerings so they now offer the shipping flexibility that we [want], but still, BC wins for offering so much more!
We tried Squarespace and loved their beautiful themes but beyond that, there just wasn't the options we needed. We didn't have access/control of customer database, so giving store credit and editing orders for customers wasn't available. Product variations/flexibility wasn't there either and it was just a lot clunkier and harder to work with than BigCommerce. Again, gorgeous themes, but if you have an IT/web person, they can do the same for you.
We tried Squarespace and loved their beautiful themes but beyond that, there just wasn't the options we needed. We didn't have access/control of customer database, so giving store credit and editing orders for customers wasn't available. Product variations/flexibility wasn't there either and it was just a lot clunkier and harder to work with than BigCommerce. Again, gorgeous themes, but if you have an IT/web person, they can do the same for you.
October 30, 2020
We have used BigCommerce to scale and grow.
1. One was lacking the customer service experience one would expect, they didn't have their act together regarding basic response times.
2. Another had many similar features but I decided Big Commerce was going to be a better value regarding price in the long run.
3. Another just didn't have exactly what I was needing.
2. Another had many similar features but I decided Big Commerce was going to be a better value regarding price in the long run.
3. Another just didn't have exactly what I was needing.
- WooCommerce and Shopify
The ability to have a product catalog and shop pulling from the same place isn't available with Woo and Shopify. We can have everything in one place. The CMS is far superior to other e-comm platforms. Developers will be happy with the capability to create anything they need or want, with all the documentation to guide them. BigCommerce's customer support can't be beaten.
We originally started a relationship with Shopify. I spent hundreds of hours working on customized our store. Shopify's customer service and tech support were very frustrating. I finally decided to abandon Shopify since we could never get our store to function exactly as we wanted in a test environment.
After that experience, I was very reluctant to start the process with BigCommerce. We did however and it took several months to move our store over to BigCommerce. I'm very happy we made the move.
After that experience, I was very reluctant to start the process with BigCommerce. We did however and it took several months to move our store over to BigCommerce. I'm very happy we made the move.
September 28, 2020
BigCommerce- A Great "Build Your Business" Provider
- WordPress, Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management) and Amazon API Gateway
Amazon is a fair contender however not as easy to understand and get started if you're not in the tech space.
September 02, 2020
Excellent ROI with BigCommerce
Before BigCommerce, I used Volusion for about 8 years. But Volusion did not work on other devices besides the desktop computer. With more people using mobile phones and notebooks, BigCommerce is way ahead reaching clients across all platforms.
August 31, 2020
BigCommerce: An e-commerce company that makes you SMILE
BigCommerce is far superior in terms of time, flexibility, product offerings, support, and price.
Score 3 out of 10
Vetted Review
Verified User
I made a mistake by starting with this platform.
Score 10 out of 10
Vetted Review
Verified User
August 18, 2020
Great host for Ecommerce
Shopify does not come with a lot of the features that BigCommerce does such as invoicing and good analytics. Instead you need to purchase an app for everything including printing invoices for your customers. They try to force you to use their Shopify payments system yet at any moment can deem you a "risk" for no known reason and hold all your funds. If you do not use Shopify payments, they charge a fee (on top of other merchant payment system fees) for every single order so that your monthly invoice quickly adds up. They have subpar analytics, do little to stop spam/bot traffic and their store templates do not look as professional as BigCommerce.
August 18, 2020
Happy at home!
BigCommerce is easier to use and can do almost everything Zencart can
August 17, 2020
Compared to Network Solutions
When Network Solutions was purchased by Web.com, I had issues and could not get good support so we had to move. BigCommerce was our choice and we have been happy with the change in many ways. Network Solutions was a more full-service host having a really good email service as well though.
August 12, 2020
Why I tell business friends to consider BigCommerce
I last looked at other products approximately 8 years ago and have long forgotten any relevant details.
August 03, 2020
The platform for dummies
I honestly haven’t used any others, so I wouldn’t be able to compare. BigCommerce came highly recommended to me by my website developer and I took his advice. It has been helpful for both digital and physical purchases by our customers, and I appreciate the feasibility and user-friendly appeal.
July 08, 2020
Love BigCommerce
We were using a 3rd-party site that would produce goods as people ordered them. Once I found out that Shopkeep was partnering with BigCommerce, I decided to look into it further and decided to try it out. I never really considered any other companies.