BigCommerce Reviews & Ratings 2024

Starting at $29.95 per month

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Recent Reviews

Last resort letdown...

1 out of 10

March 07, 2024

So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …

Great Platform for the Price.

6 out of 10

March 06, 2024

Incentivized

It's a great e-commerce store that integrates well with our fulfillment platform. Its API also is able to interact with other data …

Perfect or international shipping options

10 out of 10

February 29, 2024

Incentivized

I've built custom e-commerce sites for almost two decades, so I'm used to advanced features and customization that are hard to get with …

BigCommerce is a well rounded great e-commerce platform

10 out of 10

February 29, 2024

Incentivized

We use BigCommerce to run our e-commerce web site selling luxury skincare products direct to consumer. It's an easy to use platform. You …

BigCommerce delivers

8 out of 10

February 28, 2024

Incentivized

For a DTC online store.

Helped Take My Small Company to the Next Level

10 out of 10

February 28, 2024

Incentivized

I switched to BigCommerce awhile ago now after attempting to use some other shopping cart sites along with trying to run my own webstore …

BigCommerce is worth it!

10 out of 10

February 27, 2024

Incentivized

It is used by the entire organization and one person runs it. Since we are a one-person operation, there are no logistical problems. It …

Big Commerce has helped me affordably grow my online business

1 out of 10

February 27, 2024

Incentivized

I used BigCommerce for about 14 years and switched to Shopify in October. I can NO LONGER recommend this company to anyone.

BigCommerce Success!!

9 out of 10

January 26, 2024

Incentivized

We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …

BigCommerce is there for my company.

9 out of 10

January 23, 2024

Incentivized

We use Big Commerce for online selling (retail and wholesale orders).

BigCommerce Added a Second Income Stream To Our Business

10 out of 10

January 17, 2024

Incentivized

We use BigCommerce as our main website. We switched over from Wordpress so we can finally sell the products we carry in our brick-n-mortar …

BigCommerce, Big Results!

7 out of 10

October 25, 2023

Incentivized

We use BigCommerce to operate our online store, which has been a significant source of revenue and immensely important to how we run our …

BigCommerce: a strong-hosted eCommerce platform

2 out of 10

June 22, 2023

Incentivized

BigCommerce is our eCommerce platform. We migrated to there from our own proprietary platform after realizing how much easier it was to …

BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.

7 out of 10

May 04, 2023

Incentivized

BigCommerce is the foundation of our online business across multiple countries, it provides the base functionality we need to put our …

BigCommerce Move from Shopify Plus. What You Need to Know!

8 out of 10

May 01, 2023

Incentivized

We switched over to BigCommerce due to new restrictions put forth through Shopify. Shopify began removing products on our website (as well …

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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We needed paid apps to provide our company with approximate experience we had with Volusion with zero apps and we fell well short.

BigCommerce Customization

I have been able to use BigCommerce with a multitude of other platforms via fully fledged API integrations via StitchData, Zapier, and ShipStation. It has been helpful that these integrations were already built out at a time where we did not have the programming/development resources other than …

Incentivized

BigCommerce Customization

Right now, we are not using open APIs, however we have incorporated several existing integrations. They all have been very simple to integrate and use. I would like to see an improved way to add or edit gift certificates. There is a simple integration that works, but since one of my customers also …

Incentivized

BigCommerce Customization

BigCommerce has partnered with companies like YotPo to provide a very robust reviews engine that includes custom questions, image and video uploads and keyword search. YotPo also has a loyalty program, content from instagram and more. Because they are partners it was very easy to integrate these …

Incentivized

BigCommerce Customization

This is something that I have not yet played with, but something I plan to learn more about and see about exploring more. The ability to do these kinds of things opens so many more options, which is rather exciting, but also unknown areas for myself right now. BigCommerce is really good about …

Incentivized

BigCommerce Customization

I am able to use various apps and features in order to make the website the way we want it for others to see. I have integrated a shipping app and emailing app. Both have allowed me to expand and do more in less time as well as gather more emails and customer information.

Incentivized

BigCommerce Customization

The business has been able to integrate POS data along with other plug-ins that we utilize on a daily basis. With being able to capture all of this data we are able to learn more about our customer's profile along with data trends to better scale the business. In addition, the ease of being able …

Incentivized

BigCommerce Customization

We use customer groups to separate customers in retail and wholesale (allows us to offer different pricing and promotions) - Inventory is automatically synced between Square for in-store purchases and BigCommerce for online purchases (avoids overselling) - We easily import orders from BigCommerce …

Incentivized

BigCommerce Customization

So far we're finding that there's always and app available that can integrate to BigCommerce to give our site the look & feel - plus the functionality - that we're looking for. For instance, we needed a testimonials widget to show customer review on our homepage and we fournd the perfect app that …

Incentivized

BigCommerce Customization

We use BigCommerce with third-party analytics, advertising, CMS and ordering platforms, and all are successful with integration for a seamless user experience.

Incentivized

BigCommerce Customization

We use a handful of third party apps. The integrations with these are normally quite easy to use and allow us to add functionality quickly. They can often be expensive though, depending on the service we're adding. We use APIs to do our own custom updates to our products and catalog.

Incentivized

BigCommerce Customization

Our AI-powered search feature uses the API to great effect and this really does give a great customer experience and also drives our category pages, it is a good job really as the default BC search is rather poor. - We also use the API to connect to SAP B1 for order management as well as to a PIM …

Incentivized

BigCommerce Customization

Having open API's has made customizations and integrations to other platforms a breeze. Specifically creating new apps for just our website. Our developers had a ton of issues doing this with Shopify, but it has been preety much a breeze with BigCommerce. It has made the jobs cheaper for us, and …

Incentivized

BigCommerce Customization

We use ship station and privy for email. Both have been valuable to be coupled with our e-commerce site.

Incentivized

BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …

Incentivized

BigCommerce Customization

We're integrated with Paypal, Affirm, Snap Finance, UPS, USPS. Integration was simple and quick.

Incentivized

BigCommerce Customization

Its provide easy to access api, we have already integrated 3rd party api as well , we didn't find any issue.

Incentivized

BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …

BigCommerce Customization

we have not used the open APIs, they use webdav which is complex and timeconsuming and expensive to setup

BigCommerce Customization

BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping …

Incentivized

BigCommerce Customization

There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really …

Incentivized

BigCommerce Customization

Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and …

Incentivized

BigCommerce Customization

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, …

Incentivized

BigCommerce Customization

Apps allow for greater customization and the number of developers available for customization is great.

Incentivized

BigCommerce Customization

APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features

Product catalog & listings (413)
7.8
78%
Visual customization (403)
7.4
74%
Mobile storefront (401)
7.3
73%
Product management (410)
6.9
69%

Reviewer Pros & Cons

View all pros & cons

Customer support is generally available, in my opinion, just not very helpful
In my experience, customer support FAILS terribly in knowledge of getting a BC site live

Verified User

Executive in Other

Sporting Goods Company, 1-10 employees

Quick Modifications
Admin vs e-commerce site/interface

Christine Sako

Head of Internal Ops and BI

XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist

User Review: BigCommerce Takes Sales Online For Sellers With Ease

02:35

User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service

02:54

User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software

04:25

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Pricing

View all pricing

Standard

$29.95

Cloud

per month

Plus

$79.95

Cloud

per month*

Pro

$299.95

Cloud

per month*

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$29.95 per month

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3

Avg 7.7

7.8
Product catalog & listings
(413) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
6.9
Product management
(410) Ratings
Product catalog can be easily updated.
7.4
Bulk product upload
(310) Ratings
Admins can upload products in bulk using spreadsheets.
7
Branding
(361) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
7.3
Mobile storefront
(401) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
7.3
Product variations
(387) Ratings
Products with variations or configurable options are easy to list and easy to browse.
7.6
Website integration
(341) Ratings
Integrates with an existing company website or blog.
7.4
Visual customization
(403) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
7
CMS
(296) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4

Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7

Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1

Avg 7.5

7.2
Promotions & discounts
(380) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
6.8
Personalized recommendations
(316) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
7.3
SEO
(375) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2

Avg 7.8

7.5
Multi-site management
(185) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
7.1
Order processing
(388) Ratings
Includes tools or integrations for order processing.
7.1
Inventory management
(344) Ratings
Includes tools or integrations for managing inventory.
6.9
Shipping
(349) Ratings
Includes tools or integrations for order fulfillment of physical products.
7.4
Custom functionality
(344) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.

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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Show Unsupported Features

Online Storefront Features

Supported: Product catalog & listings
Supported: Product management
Supported: Bulk product upload
Supported: Branding
Supported: Search & filter
Supported: Mobile storefront
Supported: Product variations
Supported: Subscriptions & downloads
Supported: Website integration
Supported: Visual customization
Supported: CMS
Supported: Customer service tools

Online Shopping Cart Features

Supported: Abandoned cart recovery
Supported: Tax calculator
Supported: Shipping calculator
Supported: Integration with Amazon
Supported: Integration with eBay
Supported: Checkout user experience

Online Payment System Features

Supported: PayPal integration
Supported: Returns & refunds
Supported: Single-click checkout
Supported: eCommerce security
Supported: B2B features

eCommerce Marketing Features

Supported: Promotions & discounts
Supported: Personalized recommendations
Supported: SEO
Supported: Product reviews
Supported: Social commerce integration
Supported: Customer registration

eCommerce Business Management Features

Supported: Multi-site management
Supported: Order processing
Supported: Inventory management
Supported: Accounting
Supported: Shipping
Supported: Custom functionality

Additional Features

Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
Supported: Server-to-server API functions enable a headless commerce on WordPress and more
Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.

Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.

Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.

BigCommerce Company Values

Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	60%
Mid-Size Companies (51-500 employees)	30%
Enterprises (more than 500 employees)	10%

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Comparisons

View all alternatives

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Reviews and Ratings

(661)

Attribute Ratings

Reviews

(1-25 of 418)

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Companies can't remove reviews or game the system. Here's why

March 07, 2024

Last resort letdown...

Verified User

Executive in Other

Sporting Goods Company, 1-10 employees

Score 1 out of 10

Vetted Review

Verified User

BigCommerce Feature Ratings

Online Storefront (9)

33.333333333333336%

3.3

Product catalog & listings: 70%
7.0
Product management: 10%
1.0
Bulk product upload: 40%
4.0
Branding: 50%
5.0
Mobile storefront: 50%
5.0
Product variations: N/A
N/A
Website integration: N/A
N/A
Visual customization: 80%
8.0
CMS: N/A
N/A

Online Shopping Cart (2)

50%

5.0

Abandoned cart recovery: 50%
5.0
Checkout user experience: 50%
5.0

Online Payment System (1)

50%

5.0

eCommerce security: 50%
5.0

eCommerce Marketing (3)

36.666666666666664%

3.7

Promotions & discounts: 50%
5.0
Personalized recommendations: N/A
N/A
SEO: 60%
6.0

eCommerce Business Management (5)

26%

2.6

Multi-site management: 50%
5.0
Order processing: 20%
2.0
Inventory management: 10%
1.0
Shipping: 50%
5.0
Custom functionality: N/A
N/A

March 06, 2024

Great Platform for the Price.

Christine Sako

Head of Internal Ops and BI

XY Labs (Information Technology & Services, 11-50 employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

61.11111111111111%

6.1

Product catalog & listings: 80%
8.0
Product management: 70%
7.0
Bulk product upload: 70%
7.0
Branding: 50%
5.0
Mobile storefront: 50%
5.0
Product variations: 60%
6.0
Website integration: 70%
7.0
Visual customization: 60%
6.0
CMS: 40%
4.0

Online Shopping Cart (2)

55%

5.5

Abandoned cart recovery: 60%
6.0
Checkout user experience: 50%
5.0

Online Payment System (1)

60%

6.0

eCommerce security: 60%
6.0

eCommerce Marketing (3)

50%

5.0

Promotions & discounts: 50%
5.0
Personalized recommendations: 60%
6.0
SEO: 40%
4.0

eCommerce Business Management (5)

60%

6.0

Multi-site management: 70%
7.0
Order processing: 50%
5.0
Inventory management: 60%
6.0
Shipping: 50%
5.0
Custom functionality: 70%
7.0

February 29, 2024

Perfect or international shipping options

Michelle Brauer Nicolson

Owner

Black Cat Communications (Writing and Editing, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

100%

10.0

Product catalog & listings: 100%
10.0
Product management: 100%
10.0
Bulk product upload: 100%
10.0
Branding: 100%
10.0
Mobile storefront: 100%
10.0
Product variations: 100%
10.0
Website integration: 100%
10.0
Visual customization: 100%
10.0
CMS: 100%
10.0

Online Shopping Cart (2)

100%

10.0

Abandoned cart recovery: 100%
10.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

100%

10.0

Promotions & discounts: 100%
10.0
Personalized recommendations: 100%
10.0
SEO: 100%
10.0

eCommerce Business Management (4)

100%

10.0

Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 100%
10.0
Custom functionality: 100%
10.0

February 29, 2024

BigCommerce is a well rounded great e-commerce platform

Verified User

Manager in Marketing

Luxury Goods & Jewelry Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

100%

10.0

Product catalog & listings: 100%
10.0
Product management: 100%
10.0
Bulk product upload: 100%
10.0
Branding: 100%
10.0
Mobile storefront: 100%
10.0
Product variations: 100%
10.0
Website integration: 100%
10.0
Visual customization: 100%
10.0
CMS: 100%
10.0

Online Shopping Cart (2)

100%

10.0

Abandoned cart recovery: 100%
10.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

100%

10.0

Promotions & discounts: 100%
10.0
Personalized recommendations: 100%
10.0
SEO: 100%
10.0

eCommerce Business Management (5)

100%

10.0

Multi-site management: 100%
10.0
Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 100%
10.0
Custom functionality: 100%
10.0

February 28, 2024

BigCommerce delivers

Verified User

General Manager in Corporate

Consumer Goods Company, 1-10 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

54.44444444444444%

5.4

Product catalog & listings: 70%
7.0
Product management: 70%
7.0
Bulk product upload: N/A
N/A
Branding: 70%
7.0
Mobile storefront: 70%
7.0
Product variations: 70%
7.0
Website integration: 70%
7.0
Visual customization: 70%
7.0
CMS: N/A
N/A

Online Shopping Cart (2)

65%

6.5

Abandoned cart recovery: 80%
8.0
Checkout user experience: 50%
5.0

Online Payment System (1)

70%

7.0

eCommerce security: 70%
7.0

eCommerce Marketing (3)

N/A

Promotions & discounts: N/A
N/A
Personalized recommendations: N/A
N/A
SEO: N/A
N/A

eCommerce Business Management (5)

38%

3.8

Multi-site management: N/A
N/A
Order processing: 70%
7.0
Inventory management: 70%
7.0
Shipping: 50%
5.0
Custom functionality: N/A
N/A

February 28, 2024

Helped Take My Small Company to the Next Level

Ken Falta

Owner/Op

Golden Age Arcade Parts (Entertainment, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

100%

10.0

Product catalog & listings: 100%
10.0
Product management: 100%
10.0
Bulk product upload: 100%
10.0
Branding: 100%
10.0
Mobile storefront: 100%
10.0
Product variations: 100%
10.0
Website integration: 100%
10.0
Visual customization: 100%
10.0
CMS: 100%
10.0

Online Shopping Cart (2)

100%

10.0

Abandoned cart recovery: 100%
10.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

100%

10.0

Promotions & discounts: 100%
10.0
Personalized recommendations: 100%
10.0
SEO: 100%
10.0

eCommerce Business Management (5)

100%

10.0

Multi-site management: 100%
10.0
Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 100%
10.0
Custom functionality: 100%
10.0

February 27, 2024

BigCommerce is worth it!

Micah Jewell

Small Business Owner

Blue Phoenix Hemp (Health, Wellness and Fitness, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

85.55555555555556%

8.6

Product catalog & listings: 100%
10.0
Product management: 100%
10.0
Bulk product upload: N/A
N/A
Branding: 100%
10.0
Mobile storefront: 80%
8.0
Product variations: 100%
10.0
Website integration: 100%
10.0
Visual customization: 100%
10.0
CMS: 90%
9.0

Online Shopping Cart (2)

70%

7.0

Abandoned cart recovery: 50%
5.0
Checkout user experience: 90%
9.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

93.33333333333334%

9.3

Promotions & discounts: 100%
10.0
Personalized recommendations: 90%
9.0
SEO: 90%
9.0

eCommerce Business Management (5)

86%

8.6

Multi-site management: 80%
8.0
Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 50%
5.0
Custom functionality: 100%
10.0

February 27, 2024

Big Commerce has helped me affordably grow my online business

Verified User

Administrator in Corporate

Retail Company, 1-10 employees

Score 1 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

47.77777777777778%

4.8

Product catalog & listings: 40%
4.0
Product management: 40%
4.0
Bulk product upload: 50%
5.0
Branding: 50%
5.0
Mobile storefront: 50%
5.0
Product variations: 50%
5.0
Website integration: 50%
5.0
Visual customization: 50%
5.0
CMS: 50%
5.0

Online Shopping Cart (2)

45%

4.5

Abandoned cart recovery: 40%
4.0
Checkout user experience: 50%
5.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

36.666666666666664%

3.7

Promotions & discounts: 50%
5.0
Personalized recommendations: 50%
5.0
SEO: 10%
1.0

eCommerce Business Management (5)

26%

2.6

Multi-site management: N/A
N/A
Order processing: 50%
5.0
Inventory management: N/A
N/A
Shipping: 40%
4.0
Custom functionality: 40%
4.0

January 26, 2024

BigCommerce Success!!

Verified User

Employee in Product Management

Consumer Goods Company, 1-10 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

86.66666666666666%

8.7

Product catalog & listings: 90%
9.0
Product management: 90%
9.0
Bulk product upload: 80%
8.0
Branding: 100%
10.0
Mobile storefront: 90%
9.0
Product variations: 80%
8.0
Website integration: 80%
8.0
Visual customization: 90%
9.0
CMS: 80%
8.0

Online Shopping Cart (2)

85%

8.5

Abandoned cart recovery: 90%
9.0
Checkout user experience: 80%
8.0

Online Payment System (1)

80%

8.0

eCommerce security: 80%
8.0

eCommerce Marketing (3)

86.66666666666666%

8.7

Promotions & discounts: 80%
8.0
Personalized recommendations: 80%
8.0
SEO: 100%
10.0

eCommerce Business Management (5)

82%

8.2

Multi-site management: 70%
7.0
Order processing: 90%
9.0
Inventory management: 90%
9.0
Shipping: 80%
8.0
Custom functionality: 80%
8.0

January 23, 2024

BigCommerce is there for my company.

Jana Campbell

Founder

Fenigo Inc. (Wholesale, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

37.77777777777778%

3.8

Product catalog & listings: 80%
8.0
Product management: 90%
9.0
Bulk product upload: N/A
N/A
Branding: N/A
N/A
Mobile storefront: 90%
9.0
Product variations: 80%
8.0
Website integration: N/A
N/A
Visual customization: N/A
N/A
CMS: N/A
N/A

Online Shopping Cart (2)

60%

6.0

Abandoned cart recovery: 70%
7.0
Checkout user experience: 50%
5.0

Online Payment System (1)

90%

9.0

eCommerce security: 90%
9.0

eCommerce Marketing (3)

30%

3.0

Promotions & discounts: 90%
9.0
Personalized recommendations: N/A
N/A
SEO: N/A
N/A

eCommerce Business Management (5)

58%

5.8

Multi-site management: N/A
N/A
Order processing: 80%
8.0
Inventory management: 50%
5.0
Shipping: 80%
8.0
Custom functionality: 80%
8.0

January 17, 2024

BigCommerce Added a Second Income Stream To Our Business

Shahin Dehestani

CMO (Chief Marketing Officer)

Hi-Tech Car Audio (Retail, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

96.66666666666666%

9.7

Product catalog & listings: 100%
10.0
Product management: 100%
10.0
Bulk product upload: 100%
10.0
Branding: 80%
8.0
Mobile storefront: 90%
9.0
Product variations: 100%
10.0
Website integration: 100%
10.0
Visual customization: 100%
10.0
CMS: 100%
10.0

Online Shopping Cart (2)

100%

10.0

Abandoned cart recovery: 100%
10.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

96.66666666666666%

9.7

Promotions & discounts: 100%
10.0
Personalized recommendations: 90%
9.0
SEO: 100%
10.0

eCommerce Business Management (5)

96%

9.6

Multi-site management: 100%
10.0
Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 100%
10.0
Custom functionality: 80%
8.0

October 25, 2023

BigCommerce, Big Results!

Sam Saidman

Marketing Manager

Renew Digital (Medical Device, 51-200 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

51.11111111111111%

5.1

Product catalog & listings: 70%
7.0
Product management: 50%
5.0
Bulk product upload: N/A
N/A
Branding: 70%
7.0
Mobile storefront: 70%
7.0
Product variations: 70%
7.0
Website integration: 70%
7.0
Visual customization: 60%
6.0
CMS: N/A
N/A

Online Shopping Cart (2)

40%

4.0

Abandoned cart recovery: N/A
N/A
Checkout user experience: 80%
8.0

Online Payment System (1)

80%

8.0

eCommerce security: 80%
8.0

eCommerce Marketing (3)

26.666666666666664%

2.7

Promotions & discounts: N/A
N/A
Personalized recommendations: N/A
N/A
SEO: 80%
8.0

eCommerce Business Management (5)

58%

5.8

Multi-site management: N/A
N/A
Order processing: 80%
8.0
Inventory management: 70%
7.0
Shipping: 70%
7.0
Custom functionality: 70%
7.0

June 22, 2023

BigCommerce: a strong-hosted eCommerce platform

David Mason

CEO (Chief Executive Officer)

The Knobs Company (Furniture, 1-10 employees)

Score 2 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

51.11111111111111%

5.1

Product catalog & listings: 60%
6.0
Product management: 50%
5.0
Bulk product upload: 70%
7.0
Branding: 70%
7.0
Mobile storefront: 50%
5.0
Product variations: 50%
5.0
Website integration: N/A
N/A
Visual customization: 50%
5.0
CMS: 60%
6.0

Online Shopping Cart (2)

55%

5.5

Abandoned cart recovery: 50%
5.0
Checkout user experience: 60%
6.0

Online Payment System (1)

70%

7.0

eCommerce security: 70%
7.0

eCommerce Marketing (3)

50%

5.0

Promotions & discounts: 70%
7.0
Personalized recommendations: 20%
2.0
SEO: 60%
6.0

eCommerce Business Management (5)

26%

2.6

Multi-site management: 20%
2.0
Order processing: 70%
7.0
Inventory management: N/A
N/A
Shipping: N/A
N/A
Custom functionality: 40%
4.0

May 04, 2023

BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.

Verified User

Manager in Information Technology

Automotive Company, 11-50 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

62.22222222222222%

6.2

Product catalog & listings: 60%
6.0
Product management: 60%
6.0
Bulk product upload: 50%
5.0
Branding: 70%
7.0
Mobile storefront: 60%
6.0
Product variations: 60%
6.0
Website integration: 50%
5.0
Visual customization: 70%
7.0
CMS: 80%
8.0

Online Shopping Cart (2)

35%

3.5

Abandoned cart recovery: N/A
N/A
Checkout user experience: 70%
7.0

Online Payment System (1)

80%

8.0

eCommerce security: 80%
8.0

eCommerce Marketing (3)

66.66666666666667%

6.7

Promotions & discounts: 60%
6.0
Personalized recommendations: 60%
6.0
SEO: 80%
8.0

eCommerce Business Management (5)

60%

6.0

Multi-site management: 70%
7.0
Order processing: 70%
7.0
Inventory management: 60%
6.0
Shipping: 50%
5.0
Custom functionality: 50%
5.0

May 01, 2023

BigCommerce Move from Shopify Plus. What You Need to Know!

Jeff Moriarty

Digital Strategist

Best Price Nutrition (Health, Wellness and Fitness, 11-50 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

78.88888888888889%

7.9

Product catalog & listings: 80%
8.0
Product management: 70%
7.0
Bulk product upload: 100%
10.0
Branding: 70%
7.0
Mobile storefront: 90%
9.0
Product variations: 80%
8.0
Website integration: 80%
8.0
Visual customization: 70%
7.0
CMS: 70%
7.0

Online Shopping Cart (2)

100%

10.0

Abandoned cart recovery: 100%
10.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

76.66666666666667%

7.7

Promotions & discounts: 70%
7.0
Personalized recommendations: 70%
7.0
SEO: 90%
9.0

eCommerce Business Management (5)

98%

9.8

Multi-site management: 100%
10.0
Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 90%
9.0
Custom functionality: 100%
10.0

December 15, 2022

A Great Get..but Room to Grow

Albert Reyes-McCarver

Owner

Champlain Islands Candy Lab (Restaurants, 1-10 employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

50%

5.0

Product catalog & listings: 80%
8.0
Product management: 50%
5.0
Bulk product upload: N/A
N/A
Branding: 20%
2.0
Mobile storefront: 80%
8.0
Product variations: 20%
2.0
Website integration: 80%
8.0
Visual customization: 80%
8.0
CMS: 40%
4.0

Online Shopping Cart (2)

40%

4.0

Abandoned cart recovery: 40%
4.0
Checkout user experience: 40%
4.0

Online Payment System (1)

30%

3.0

eCommerce security: 30%
3.0

eCommerce Marketing (3)

33.333333333333336%

3.3

Promotions & discounts: 70%
7.0
Personalized recommendations: 20%
2.0
SEO: 10%
1.0

eCommerce Business Management (5)

12%

1.2

Multi-site management: N/A
N/A
Order processing: 30%
3.0
Inventory management: N/A
N/A
Shipping: 30%
3.0
Custom functionality: N/A
N/A

December 14, 2022

Best tool to manage your eCommerce business

Chetan Singh

Team Leader Customer Support

Kapiva (Health, Wellness and Fitness, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

96.66666666666666%

9.7

Product catalog & listings: 100%
10.0
Product management: 100%
10.0
Bulk product upload: 90%
9.0
Branding: 100%
10.0
Mobile storefront: 90%
9.0
Product variations: 100%
10.0
Website integration: 90%
9.0
Visual customization: 100%
10.0
CMS: 100%
10.0

Online Shopping Cart (2)

95%

9.5

Abandoned cart recovery: 90%
9.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

93.33333333333334%

9.3

Promotions & discounts: 100%
10.0
Personalized recommendations: 90%
9.0
SEO: 90%
9.0

eCommerce Business Management (5)

98%

9.8

Multi-site management: 100%
10.0
Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 100%
10.0
Custom functionality: 90%
9.0

December 13, 2022

Thank You Big Commerce! We appreciate your products and services!

Vivian Machado

Managing Director

Quick Tricks Auto (Automotive, 1-10 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

88.88888888888889%

8.9

Product catalog & listings: 100%
10.0
Product management: 100%
10.0
Bulk product upload: 100%
10.0
Branding: 100%
10.0
Mobile storefront: 100%
10.0
Product variations: 100%
10.0
Website integration: 100%
10.0
Visual customization: 100%
10.0
CMS: N/A
N/A

Online Shopping Cart (2)

100%

10.0

Abandoned cart recovery: 100%
10.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

100%

10.0

Promotions & discounts: 100%
10.0
Personalized recommendations: 100%
10.0
SEO: 100%
10.0

eCommerce Business Management (5)

40%

4.0

Multi-site management: N/A
N/A
Order processing: N/A
N/A
Inventory management: N/A
N/A
Shipping: 100%
10.0
Custom functionality: 100%
10.0

December 11, 2022

Best E-commerce platform

Dipak Patil

Project Manager

Elsner technology pvt ltd (Information Technology & Services, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

92.22222222222221%

9.2

Product catalog & listings: 100%
10.0
Product management: 90%
9.0
Bulk product upload: 90%
9.0
Branding: 100%
10.0
Mobile storefront: 90%
9.0
Product variations: 80%
8.0
Website integration: 100%
10.0
Visual customization: 80%
8.0
CMS: 100%
10.0

Online Shopping Cart (2)

100%

10.0

Abandoned cart recovery: 100%
10.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

86.66666666666666%

8.7

Promotions & discounts: 90%
9.0
Personalized recommendations: 80%
8.0
SEO: 90%
9.0

eCommerce Business Management (5)

84%

8.4

Multi-site management: 80%
8.0
Order processing: 90%
9.0
Inventory management: 90%
9.0
Shipping: 80%
8.0
Custom functionality: 80%
8.0

December 06, 2022

BigCommerce has been a great eCommerce platform for our business.

Heather Borders

Customer Relations Business Manager

Principle Business Enterprises, Inc. (Retail, 201-500 employees)

Score 7 out of 10

Vetted Review

Verified User

BigCommerce Feature Ratings

Online Storefront (9)

57.77777777777778%

5.8

Product catalog & listings: 50%
5.0
Product management: 50%
5.0
Bulk product upload: 70%
7.0
Branding: 60%
6.0
Mobile storefront: 50%
5.0
Product variations: 70%
7.0
Website integration: 70%
7.0
Visual customization: 50%
5.0
CMS: 50%
5.0

Online Shopping Cart (2)

45%

4.5

Abandoned cart recovery: 50%
5.0
Checkout user experience: 40%
4.0

Online Payment System (1)

80%

8.0

eCommerce security: 80%
8.0

eCommerce Marketing (3)

56.66666666666667%

5.7

Promotions & discounts: 60%
6.0
Personalized recommendations: 60%
6.0
SEO: 50%
5.0

eCommerce Business Management (5)

52%

5.2

Multi-site management: N/A
N/A
Order processing: 70%
7.0
Inventory management: 60%
6.0
Shipping: 50%
5.0
Custom functionality: 80%
8.0

November 30, 2022

BigCommerce Review

Davina Prasad

Director

ultamodan (Retail, 11-50 employees)

Score 1 out of 10

Vetted Review

Verified User

BigCommerce Feature Ratings

Online Storefront (9)

12.222222222222223%

1.2

Product catalog & listings: 20%
2.0
Product management: 10%
1.0
Bulk product upload: 10%
1.0
Branding: 10%
1.0
Mobile storefront: 20%
2.0
Product variations: 10%
1.0
Website integration: 10%
1.0
Visual customization: 10%
1.0
CMS: 10%
1.0

Online Shopping Cart (2)

15%

1.5

Abandoned cart recovery: 20%
2.0
Checkout user experience: 10%
1.0

Online Payment System (1)

20%

2.0

eCommerce security: 20%
2.0

eCommerce Marketing (3)

16.666666666666668%

1.7

Promotions & discounts: 10%
1.0
Personalized recommendations: 10%
1.0
SEO: 30%
3.0

eCommerce Business Management (5)

10%

1.0

Multi-site management: 10%
1.0
Order processing: 10%
1.0
Inventory management: 10%
1.0
Shipping: 10%
1.0
Custom functionality: 10%
1.0

August 14, 2022

Awesome E-commerce Platform

Verified User

Manager in Customer Service

Retail Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

87.77777777777779%

8.8

Product catalog & listings: 90%
9.0
Product management: 90%
9.0
Bulk product upload: 90%
9.0
Branding: 90%
9.0
Mobile storefront: 90%
9.0
Product variations: 90%
9.0
Website integration: 80%
8.0
Visual customization: 90%
9.0
CMS: 80%
8.0

Online Shopping Cart (2)

90%

9.0

Abandoned cart recovery: 90%
9.0
Checkout user experience: 90%
9.0

Online Payment System (1)

90%

9.0

eCommerce security: 90%
9.0

eCommerce Marketing (3)

86.66666666666666%

8.7

Promotions & discounts: 90%
9.0
Personalized recommendations: 90%
9.0
SEO: 80%
8.0

eCommerce Business Management (5)

78%

7.8

Multi-site management: 70%
7.0
Order processing: 90%
9.0
Inventory management: 80%
8.0
Shipping: 80%
8.0
Custom functionality: 70%
7.0

July 27, 2022

Great modern platform, especially at the price point

Verified User

Employee in Information Technology

Marketing & Advertising Company, 1-10 employees

Score 7 out of 10

Vetted Review

Reseller Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

68.88888888888889%

6.9

Product catalog & listings: 80%
8.0
Product management: 80%
8.0
Bulk product upload: 80%
8.0
Branding: 80%
8.0
Mobile storefront: 60%
6.0
Product variations: 70%
7.0
Website integration: 70%
7.0
Visual customization: 40%
4.0
CMS: 60%
6.0

Online Shopping Cart (2)

90%

9.0

Abandoned cart recovery: 80%
8.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

56.66666666666667%

5.7

Promotions & discounts: 100%
10.0
Personalized recommendations: N/A
N/A
SEO: 70%
7.0

eCommerce Business Management (5)

82%

8.2

Multi-site management: 100%
10.0
Order processing: 90%
9.0
Inventory management: 90%
9.0
Shipping: 70%
7.0
Custom functionality: 60%
6.0

July 08, 2022

E-commerce that's "just right"... and a whole lot more

Shaun Price

Head of Customer Acquisition

MitoQ (Health, Wellness and Fitness, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

82.22222222222221%

8.2

Product catalog & listings: 70%
7.0
Product management: 100%
10.0
Bulk product upload: N/A
N/A
Branding: 100%
10.0
Mobile storefront: 100%
10.0
Product variations: 100%
10.0
Website integration: 100%
10.0
Visual customization: 70%
7.0
CMS: 100%
10.0

Online Shopping Cart (2)

90%

9.0

Abandoned cart recovery: 80%
8.0
Checkout user experience: 100%
10.0

Online Payment System (1)

100%

10.0

eCommerce security: 100%
10.0

eCommerce Marketing (3)

60%

6.0

Promotions & discounts: 100%
10.0
Personalized recommendations: N/A
N/A
SEO: 80%
8.0

eCommerce Business Management (5)

100%

10.0

Multi-site management: 100%
10.0
Order processing: 100%
10.0
Inventory management: 100%
10.0
Shipping: 100%
10.0
Custom functionality: 100%
10.0

June 12, 2022

BigCommerce finally put on its big boy pants!

Paul Francis Jones

eCommerce, Web and Graphic Design for Small to Medium Sized Businesses

Humanity Health CBD, LLC (Retail, 1-10 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BigCommerce Feature Ratings

Online Storefront (9)

88.88888888888889%

8.9

Product catalog & listings: 90%
9.0
Product management: 100%
10.0
Bulk product upload: 80%
8.0
Branding: 70%
7.0
Mobile storefront: 80%
8.0
Product variations: 90%
9.0
Website integration: 90%
9.0
Visual customization: 100%
10.0
CMS: 100%
10.0

Online Shopping Cart (2)

85%

8.5

Abandoned cart recovery: 90%
9.0
Checkout user experience: 80%
8.0

Online Payment System (1)

70%

7.0

eCommerce security: 70%
7.0

eCommerce Marketing (3)

90%

9.0

Promotions & discounts: 100%
10.0
Personalized recommendations: 90%
9.0
SEO: 80%
8.0

eCommerce Business Management (5)

92%

9.2

Multi-site management: 90%
9.0
Order processing: 90%
9.0
Inventory management: 90%
9.0
Shipping: 90%
9.0
Custom functionality: 100%
10.0

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