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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and eCommerce security highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(660)

Attribute Ratings

Reviews

(1-25 of 35)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Bigcommerce has helped us to integrate features rather than making us hire a developer
  • We found a theme that includes everything to create a new site without having to hire a developer (that was unexpected).
  • We created an additional non-shopping site for people outside of the US since we only ship inside the US.
Ken Falta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • For myself I really like the idea I can list products as Pre-Sales as my items are made to order. This way my customers KNOW there will be a lead time on their order without me needing to message every customer to check if that is okay.
  • Its helped me create a website on top of my Webstore where I can link/supply information that is related to products I sell, this has helped increase traffic to my site, thus increasing sales.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is great to simply add other manufacturers videos or photos
  • We can email links of products to potential customers who need more information
  • When at exhibitions it can be used to explain products to potential customers
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to provide custom experience depending on who is logged in using the Stencil framework with Handlebars
  • Provide custom product visibility based on whether or not the calculated product price is equal to zero.
Joe Burnham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I love the ability to build an order for a customer we have been talking with on Messenger and sharing the cart with them. Whether they are on a mobile platform, or desktop. No matter what payment option they use we can get them taken care of. We can get them the equipment they need to go about improving their ability and have the least amount of downtime we possibly can.
  • Linking the products we carry to our YouTube channel is really exciting. This gives us one more thing we can put on our site, to link to our efforts on another channel to help get our message out into the world.
  • Facebook Marketplace and Instagram integration are super exciting ways to drive people back to our website as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Our POS system is a bit outdated and is not very mobile. I used to occasionally have customers contact me outside of our normal business hours wanting to know our stock on certain items, and I was never able to give it until I was back in the office in front of our in house system. Now, I can just check the stock via BogCommerce! It may not seem like much, but this has saved a handful of sales while allowing me to feel more sure about what I have available.
  • When we first signed up, we had no idea that with just a few clicks, we could have our entire catalog uploaded to social media. The majority of our customer base hangs out on platforms like Facebook and Instagram, so this connectivity provides a prefect opportunity for us to expand our sales even more.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We have created book-lists for more than 10 schools, all posted as "Categories" on our site for the customers to be able to use to inform their purchases.
  • We have created multiple product "options" in order to allow for sales of "New, Used, Rentals" and even "E-Books"
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Leverage Python for quick scripting using BigCommerce APIs
  • Leverage BigCommerce's templating system for enhancing frontend look and feel
  • Leverage BigCommerce's WebDAV for storing documents and other static content
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Connecting BigCommerce to our NetSuite ERP has been essential in streamlining our business. We do it indirectly through a 3-rd Party app called FarApp.
  • BigCommerce works well with Sales & Orders to keep us active on Google products / AdWords
  • BigCommerce can use photo URLs from other sites for our products, which is nice since we are a reseller.
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