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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

I haven't used any API integrations but I've used features which allow me to personalise the buyer's experience. Rather than asking for the usual size, colour, I had to ask customers what time they would like their balloons delivered, what date and if they would like to send a personalised card to …
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BigCommerce Customization

We are using BigCommerce to integrate with our CRM system (Infusionsoft) and with a the proprietary warehouse management system used by our 3 PL partner. This enables us to scale our customer experience very effectively and get orders out to everyone quickly. This arrangement also reduces the …
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BigCommerce Customization

Bigcommerce does allow us to easily utilize API with new apps offered in their platform. We currently use about 6 of them and they have all easily integrated into the platform
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BigCommerce Customization

We are using Signify to detect fraudulent credit card activity. Sparkshipping enables us to send POs directly to our vendors and then posts back the tracking info when triggers an email to the customer with tracking info. We also use an add in to upload our inventory data feed.
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BigCommerce Customization

As I have covered before, you have lots of pre programmed options for home page, etc available. But if they are not what you want, you have a problem unless you can program yourself. Integrations are numerous also and I think you offer a lot that most larger companies could use. Because we are …
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BigCommerce Customization

Setting up my business was easy and getting my website up and running took only a few days thanks to available integrations such as sales tax, subscription services, and fraud prevention software. I was able to find the exact integrations my business needed quickly and easily. Setup was …
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BigCommerce Customization

BigCommerce APIs allowed for in-house on-time connection to our ERP and in-store POS. It's open graph Facebook connectors allows us to feed our entire product catalog into Facebook for automated acquisition and retargeting marketing on Facebook and Instagram. Connectors to Google merchant center …
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BigCommerce Customization

Since using our integrated MailChimp pop up and email marketing sequence campaign, we have seen a big increase in not only initial orders but also repeat orders. It is great to 'set and leave' and not to have to do anything as it is all automated and we know it is working well with no need to keep …
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BigCommerce Customization

We integrate BigCommerce with our shipping and accounting software to help manage every aspect of our wholesale ordering process. From the initial order generating an invoice to the syncing between the shipping software that allows us to seamlessly update statuses. We hope to eventually get to a …
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BigCommerce Customization

Our business has not had a need to use BigCommerce's open API... yet, but we couldn't be more thrilled knowing it's there and available when the time comes. The integrations that are offered with BigCommerce allow us to make BigCommerce "custom" without paying a custom platform price. Our favorite …
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BigCommerce Customization

We use a variety of products from third parties, Mailchimp, Hotjar, Elfsight for Instagram integration, Shipstation for logistics and fulfillment, and Eye4Fraud for fraud security. We can manage these applications thru BigCommerce directly or thru the website dedicated to the applications …
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BigCommerce Customization

I'm not a web developer and I am not even sure what API means. However, there are outside vendor apps that are available in BigCommerce that are easy to install and try out with very little technical configuration. Some are free and some are paid. We use apps for data analytics, chat, shipping and …
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BigCommerce Customization

APIs were great and we used them for several integrations. The most effective to us was tying it to our 3PL warehouse that did all of our shipping for us. BigCommerce tied in beautifully and worked great to push order, shipping, tracking numbers, and delivery notifications back and forth …
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BigCommerce Customization

We use ShipStation, ShipperHQ, Zapier, Searchanise, and Shogun page builder integrations. Their integrations seem to work extremely well. We've also been able to use the open API to make changes via Excel connection. There are only a few fields that are not accessible (ie. ShipperHQ shipping …
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BigCommerce Customization

We use few integrations because our wholesale customer base pays via terms and barely uses the site to browse products. About 10% will use the storefront to make a purchase. Our retail e-commerce site, Shopify, uses many of the integrations & we can't have multiple accounts.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(126-150 of 436)
Companies can't remove reviews or game the system. Here's why
January 08, 2020

Class-leading E-Commerce platform for B2C and B2B stores

Verified User
Director in Marketing
Industrial Automation Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I am thoroughly impressed with what the team at BigCommerce is doing to create a scalable and modern e-commerce platform. BigCommerce is well suited for both B2C and B2B stores, offers plenty of features, integrations, SEO optimizations and so on. Before launching our stores on BigCommerce, I went through a series of trials with other shopping cart platforms, and BigCommerce came on top of that comparison. In my case, the deciding factors were excellent support response times, quality of that response, as well as some features missing or less developed on competing platforms. For example, I highly appreciated BigCommerce's support for multi-level product category trees. Overall, I remain very satisfied with BigCommerce as our e-commerce vendor and highly recommend it to any company.
December 31, 2019

Sophisticated structure that helps our business grow

Bill Heyman | TrustRadius Reviewer
Bill Heyman
Founder, Pres. & CEO
SupremeAudio.com (Consumer Electronics, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Having been on the web since the beginning, doing all of my own codings, I find that my hands-on background served me well so that I now use the extensive and sophisticated structure offered by BigCommerce and am able to customize it to suit my needs.
December 28, 2019

Why I switched to BigCommerce

Charles Luley | TrustRadius Reviewer
Charles Luley
Owner/President
CLA Medical (Medical Devices, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have already recommended BigCommerce to colleagues. It is well suited for small businesses as well as large businesses. The theme selections are good (I use the BigCommerce Cornerstone theme) and allow for very creative designs. For me, the BigCommerce Shipping app is very useful as it automatically integrates all orders, prints the labels, allows for shipper selection and automatically notifies the customer of tracking information. I cannot think of a scenario where BigCommerce would not be appropriate.
December 15, 2019

BigCommerce makes it easy to generate BIG commerce!

TB
Timothy Breen
Owner
New England Trading Post (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think BigCommerce is an excellent tool for online retailers of consumer products. I don't see that it would be as beneficial to sellers of online services or B2B businesses, but I could be wrong. The functionality seems to be designed for online retailers of tangible products.
December 07, 2019

Great service and support

James Meek | TrustRadius Reviewer
James Meek
Owner
The Soap Shack (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is great for an eCommerce site but lacks for B2B commerce. It is great for eCommerce the only problem I see is all the apps you have to use for things to work great. The apps slow down your site load speeds. I would love to see BigCommerce have better marketing for sales
December 05, 2019

BigCommerce: so much more than just an eCommerce platform!

Verified User
Partner in Marketing
Horticulture Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well Suited:
  • Ecommerce with a few dozen or more products, with a mix of physical and virtual products.
  • Online sales of custom made, one-off products that need multiple high-quality photos, videos and extensive descriptions.
  • Online stores with extensive inventories that change regularly or are seasonal.

Less Well Suited:
  • Ecommerce with only a few virtual products.
  • Online service businesses needing client bookings and/or appointments.
November 29, 2019

BigCommerce Review

Daniel Shtarkman | TrustRadius Reviewer
Daniel Shtarkman
Creative Director
Glamierre (Cosmetics, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is well suited to take on new eCommerce businesses as well as existing ones. Overall, the platform is great - but it does need to compete with Shopify. In order to do that, they need to have a smoother integration with a variety of apps. I also feel that they need to work on getting more useful apps over to this platform.
November 29, 2019

BigCommerce drives our business growth

SB
Steven R Beekhuizen
Owner
Truck Stop Hobbies 1-87 (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The toy and model internet retail business is highly fragmented and typically run by small entrepreneurs that are not necessarily tech-savvy. BigCommerce has been a big help here and would benefit a lot of businesses like mine. I have actually recommended and shown my system to several friends and competitors. I've also had discussions with other small business owners who have talked about website needs.
November 24, 2019

Excellent Website Platform and Technical Support

Gretchen Smith | TrustRadius Reviewer
Gretchen Smith
Owner
Homespun Media, LLC (Primitive Quilts and Projects Magazine) (Arts & Crafts, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think any business would find a template and functionality that would suit their needs at BigCommerce. Our subscription-based magazine model is probably one of the more challenging scenarios, and we have had success making it perform to our requirements. No problems at all!
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