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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

I was not the developer, but from what I understand, BigCommerce was preferred for APIs and integrations. Every app we look at seems to have a BigCommerce integration, which we appreciate. We have one very small business on a WooCommerce platform, and it's such a beast to work with. BigCommerce is …
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BigCommerce Customization

I want to say that I really wish there was a way to use the custom APIs without needed an external host. Like, if I could just throw some extra code on BigCommerce, that would be great. That said, we use a couple of integrations for shipping, taxes, and coupons. Tax integration is a lifesaver. All …
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BigCommerce Customization

We had a marketing firm build our site on the BigCommerce platform and we only maintain and modify it now that it is up and running. I am unaware of us using any of the open APIs and integrations other than what was put in place at the time of the build. We probably did not learn enough about the …
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BigCommerce Customization

We are using a tool called "quote generator," which helps our B2B customers generate quotes by themselves. This saves our team a lot of time and allows customers to feel like they have access to needed information 24/7.
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BigCommerce Customization

Our non-profit organization has the need to integrate with Quickbooks. Four years ago BigCommerce was the only platform available with this option. The integration with Mail Chimp is excellent. Because of the specific way in which we promote within the organization, we are not using social media …
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BigCommerce Customization

Integrating with USPS and UPS is a great feature. Integrating with MailChimp is another. Google statistics is also very helpful. I believe that is all we use for integrations I should add that through Big Commerce we used an outside company to update our store and give it a new look. It was smooth …
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BigCommerce Customization

We have planned integration between our back end system and BigCommerce which is currently in testing. This will allow us to transfer orders, customers & inventory between our backend system and BigCommerce. You will need a dev team or an on hand developer in order to do any API customization.
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BigCommerce Customization

The customization was done through developers we found through BigCommerce. While not many developers work with BigCommerce, the company themselves make it very easy to find developers to work on a website, and it also has a rating and accreditation system, making it even easier to find developers …
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BigCommerce Customization

We used a third-party theme advertised on their site. We contacted the designer and they made unique changes to help our store and customer experience. Being able to use a pre-designed theme and hire the designer to make the changes was very cost-effective and fast. Saved us tens of thousands vs a …
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BigCommerce Customization

Currently we only use APIs to obtain App tools that work really well for us. For example we use an SEO tool and Shipping tool to help streamline those functions. Both are inexpensive relative to the money they save us in time and function.
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BigCommerce Customization

I'm really not sure. I always thought that what was baked into BC wasn't up for modification concerning open API. I know we're currently taking a beating on SEO via Google Reviews - we're getting hit for products that don't have reviews (1600+ pages flagged), so that's not the best integration at …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(661)

Attribute Ratings

Reviews

(201-225 of 436)
Companies can't remove reviews or game the system. Here's why
October 09, 2019

BigCommerce as a Facilitator for a Scientific Association

Verified User
Administrator in Research & Development
Pharmaceuticals Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for collecting meeting registration fees and for facilitating the addition of new members.

In our case, it is difficult to coordinate the shipping of publications with the "warehouse" - we need a way to send orders offsite.
October 09, 2019

BigCommerce for a rental service business.

Janina Soto | TrustRadius Reviewer
Janina Soto
Co-Founder
LuxBodega (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's great for retail, maybe not so great for rental services. Hopefully in time that will be developed so we will not need to change our web host in the near future as we begin to scale up and can no longer do the rental work manually on the back end of our site.
October 09, 2019

BigCommerce - Lots of Features and Easy to Use

Verified User
Partner in Corporate
Food & Beverages Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is a great resource for small business. It may not have the full feature functionality and glamour that a larger company might want unless they have the technical ability to manipulate code and implement custom designed features.
October 08, 2019

Big Commerce is easy to learn and offers strong default SEO optimization for the micro business user

Verified User
Director in Sales
Retail Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Good for micro-business users who do not know much about SEO. BC is helping the user to manage the basics much better for search engine ranking compared to other platforms. BC theme customization for default DIY changes is still limited without HTML knowledge.
October 06, 2019

BIg Commerce IF You Are Serious About Making More Money!

Verified User
General Manager in Marketing
Consumer Goods Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Considering other companies, that I have tried BigCommerce is the best.. The SEO is very strong, the dashboard is easy to use, customer service is excellent. Images are clear, and product options such as bulk discounts are also an added bonus. The landing page is not easily customized unless you pay for an extra APP.
October 04, 2019

Big Commerce easy to use

MM
Margaret Messick
Owner/Designer
Costume Inventory Resources (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BC is well suited for small businesses that sell things with few options like size, color, etc. For basic items it is easy to use.

BC is not well suited for businesses that sell items with lots of options. I sell inventory tags where the customer has to select the type of tag/label, the quantity, the text or logo for tag/label (multiple lines), starting number, whether to include barcodes or not, etc.
October 04, 2019

BigCommerce the Right Choice for Small Business

Verified User
Manager in Marketing
Electrical/Electronic Manufacturing Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In our experience, we feel that BigCommerce is well suited to selling simple and standard products. Our products are ready to go and just need shipped, and BigCommerce works great for that.

We feel that BigCommerce would be less appropriate for a site that sold highly customized products where lots of information needs to be gathered from a customer before the purchase. There are ways to do configurable products with a few options, but to a live preview of a customized product or to do pricing based on customization would require additional Apps or Integrations that might over-complicate the process.
October 01, 2019

BigCommerce Has Taken The Worry Out Of Maintaining My Website

Vivian Vassar | TrustRadius Reviewer
Vivian Vassar
Owner
Hey Viv Inc (Apparel & Fashion, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When I have a question, help is a quick phone call away, with very little to no wait time. I get my answer right away. The BigCommerce support team have talked me through setting my site up correctly, fixing problems, and training me on anything I don't understand.
September 27, 2019

Next generation of e-commerce sites

Verified User
Director in Corporate
Retail Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When we moved to our new multi-channel service provider, we needed a website that could integrate with them and cheaply. Bigcommerce integrated for free and was a massive step up from the website we used to have. Rather than spending £5000+ and more for updates, we could manage the site with a smaller monthly payment.
September 27, 2019

Happy Web Retail Customer Looks Forward to Many More Years and Many More Stores

Verified User
Director in Corporate
Retail Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hard to say. In my case, it works well for the retail stores and seems like overkill for my brand website, which is catalog only. It is good where I can easily switch between multiple stores, however, creating a new store based on an old backup has me stack at the moment - this setup big should be easier.
September 26, 2019

Expensive but reliable

ZL
Zac Langstieh
Owner
The Hillside Forge Pty. Limited (Apparel & Fashion, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're doing e-commerce, BigCommerce has no bugs in its programs and you'll have the backing of great technical support should problems arise. Getting good site builders to customize one of their templates is also not too difficult, as they are very well-known so you can get your website just right.
September 24, 2019

BigCommerce is the Flexible eCommerce solution you need.

Verified User
Executive in Corporate
Consumer Goods Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're selling items and want to run your own store, BigCommerce is for you. They're easy to use and pretty flexible. If you want an information-only website (no sales), there are cheaper options out there. If you're selling unique items (like original art or crafts), there are probably other websites that will serve you better, since BigCommerce is designed to handle items that you stock a number of rather than unique one-off products. If you fit their target niche though, they're great.
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