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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and eCommerce security highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(660)

Attribute Ratings

Reviews

(76-100 of 436)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for companies that want a top-notch shopping experience for their customers. It is great for anyone who wants a separate shop from the corporate website or wants to incorporate a more robust shopping experience in WordPress instead of using WooCommerce. I wouldn't recommend it to small businesses with a small product listing or limited sales since the cost would cut into profit margins.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is a perfect solution for selling PDF files. Although I recommend them highly, I do think some knowledge about basic coding such as HTML is extremely helpful. For people who are trying to sell just a few products and don't have a basic grasp of HTML, they may be better suited to an eCommerce solution that's a simple plug and play.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is well suited in offering great out of the box themes with easy (limited) customization options.

BigCommerce can improve on bring able to support customized theme template updates so that any customizations aren't overridden/erased for theme updates.
September 09, 2020

The Whole Package

Erick Horne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce has plans that work for multiple companies. We currently have two Enterprise stores to meet our needs. BigCommerce also offers entry-level stores for those who are starting out and don’t have the demand for an Enterprise-level store.
Sprout Lady Rita Galchus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is well suited for selling online. Uploading photos and product descriptions keep my site a place to go for information. Because content is king, I like to have people come to my site not only to make a purchase but to use it as a reference point for research and frequently asked questions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think it works perfectly for any store that sells physical things like clothes, toys, books, etc. Even some digital downloads, but for shops or companies that sell shows like us, it is a little bit harder to get the optimum configuration, specially when you are starting out. If you can afford to get someone to professionally set and build your store, you'll be alright.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We can be self-sufficient in making changes any time, any day, no waiting. We can ask questions and get answers quickly--no waiting. They support any questions you have and recommend other companies that can help you (for example, if you want a pop-up that captures email addresses that offer customers discounts).
Johan Watson | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
BigCommerce is a good platform if you want to do basic stuff and are selling a few items. If you want to run a decent shop and want to have the latest apps and the best integrations with themes, then Shopify is the answer.
Score 10 out of 10
Vetted Review
Verified User
I wouldn't recommend BigCommerce to a competitor as I like to have an unfair advantage. I used to use Shopify but found that they like to treat their customers like children. I moved over to BigCommerce and have found that it is a grown-up platform for grown-up professionals.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Very likely to recommend. Initially set my store up on Shopify since it was a very small fledgling business. I thought Shopify would be better since BigCommerce to me was more suited for the big guns. I was wrong! BigCommerce's free online store templates look much more professional than Shopify, and it has superior SEO capabilities, invoicing, and analytics.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I believe those with real-world business experience have the most to gain because of the many tools BigCommerce provides for listing and promoting products. To inspire customer loyalty while also providing considerable demographic data for no additional cost is amazing. With BigCommerce, the more time you invest, the greater the rewards.

I would like to see a model for selling services like bookkeeping as currently, it's only selling products or stand-alone e-publishing works.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It’s been great as a platform for our digital media, as it pretty much runs itself, since we don’t ship anything. I appreciate the analytics pages. Customer service has always been top-notch. Whenever I’ve struggled with an issue or problem, the BigCommerce employees have been friendly, knowledgeable, and helpful in assisting me to figure things out or get issues resolved.
July 08, 2020

Love BigCommerce

Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is great for online stores, even with the select themes there are so many ways to customize them to give them your own look, plus you can upload your own for your unique store. I highly recommend BigCommerce for online stores. I really don't know of a way it would be inappropriate as I only use it for an online store. It's just a steep learning curve transitioning from a lot of the simpler web developers.
Drew Supernor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would highly recommend using BigCommerce. For our professional sports team that sells team merchandise, BigCommerce has worked extremely well and is very reasonably priced when starting out. I've actually recommended BigCommerce to a couple of other teams that have reached out about our online store and who we use. For anyone selling any kind of product, I believe BigCommerce would work very well. It has also allowed us to take preorders for products with high demand so that we have a better idea of how much to order or so you can start getting cash for the products before they arrive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It seems very suitable for most applications with few products or designer items. The banners and themes give great views to visitors to your site. If you have lots of products like Wardsflex, using the pods seems to be the best way to present them to give purchasers quick access to a particular area of the shop.
I am unable to advise where it would not be appropriate, as I have not found this scenario.
Katie Rose Alford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well suited for any company that needs an online store to sell products with a checkout page. I would not recommend for a store simply with just a contact page. If you need to be able to allow your product to be customized and/or purchased online this is the right platform for you!
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