Skip to main content
TrustRadius
BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Read more
Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Continue reading

BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Return to navigation

Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
Return to navigation

Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
Return to navigation

Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and eCommerce security highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(660)

Attribute Ratings

Reviews

(151-175 of 434)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We are an online retailer. Without BigCommerce, we won't have a business. It's the only way customers can purchase from us so BigCommerce plays the key role in our interface with customers.
  • The price point for our sized business seems like a very good value for money. We don't have to pay anything extra but receive all the support as if we were paying more.
  • The professional look and feel of BigCommerce frames allowed our small business to look and feel like a big business from day one. Compared to our competitors in our area, our site is significantly superior.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It has allowed us to streamline operations, as it is way easier to maintain than our older Magento site, no need for constant developer help.
  • We have been with BC for over a year now, our sales have gone up somewhat, but our organic search has gone way down. The migration wasn't handled properly and we lost ranking status on Google. We were the #1 listing in our category, that is gone. I wish more support was offered for this. They have a launch package you can purchase for $1,500 which we didn't because we were already spending so much with the whole migration. But truthfully - this support should be included. After all, you don't platform every day and they're getting a long term customer, it's in their best interest for the transition to be successful.
Stephen Steinberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It streamlines eCommerce website management operations.
  • We've seen increased web presence thanks to fast page load times leading to better SEO.
  • Their analytics makes it easy to figure out what's working and what's not.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We run our entire business from BigCommerce. We are set to turnover more than $1 million in our first year with only 2 employees. A lot of that is thanks to BigCommerce.
  • I have extra work because the stock side does not handle back-orders. Please fix this ASAP.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I spend far less time coaching customers through a sale. They find the item on our site and purchase it, no problem.
  • My employees ask fewer questions because they can find the answers they are looking for in the notes for the order.
  • Our website is intuitive and easy to use, even on mobile.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It allowed me to have a business that was accessible to customers 24 hours a day
  • It allowed me to create a new concept of people being able to book balloon deliveries online
  • The basket recovery emails worked really well and were so easy to set up, these helped save a lot of sales.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's allowed for single inventory management between our on site and online gift shop.
  • It has improved our customer online shopping experience and increased our online sales.
  • It has simplified the ability to coordinate order fulfillment and shipping.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • E-commerce website is necessity for us. Hard to determine positive or negative impacts as it is extremely difficult for us to compare to other platforms.
  • Have considered Shopfiy because they seem to really want to help their customers succeed through regular correspondence, hints, best practices, etc.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Not sure as I was so small when I started. Until I brought in someone to handle my Google Ad words and SEO, I didn't see a major increase in business.
  • Did feel like BigCommerce made me look like a real company and not just a thrown together website.
  • Easier for customer to communicate with me and offers opportunities for me to communicate back.
Sachin Pawa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We never had one store front with all our SKUs across categorizes and brands, BigCommerce allowed that.
  • We have grown 200% MOM after going on pro plan.
  • Our CPA has gone down by 70% while our conversion rate has tripled over last year.
Return to navigation