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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and eCommerce security highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(660)

Attribute Ratings

Reviews

(176-200 of 434)
Companies can't remove reviews or game the system. Here's why
November 01, 2019

BigCommerce Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • BigCommerce has allowed us to get more revenue by receiving orders on the website rather than through eBay and Amazon.
  • Having product options has increased the total selling price for many of our listing.
Matthew Walker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • It has helped me streamline orders from my various channels and bring them together in one place.
  • Finding marketing tools that integrate with BigCommerece is easy and has helped me find website visitors other platforms have not.
  • The average order value has increased since using this platform.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We do not have to allocate a big budget to our website maintenance as luckily most of our questions or issues can be handled quickly by using the online help.
  • Our pop up and integration with MailChimp has helped us to increase our database.
  • We can send messages and answer customer questions directly from the order level which keeps all the info in one place for all to see.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The intuitive software of BigCommerce made it really easy for me to switch over from Interspire that I used to use.
  • I really don't see how BigCommerce itself has any impact on attracting more site visitors.
  • Nor can I see how it impacts on increased orders & their value.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We are more interested as an organization in getting our message out there and less focused on the money end of it. We need to meet certain expenses obviously, but our objective is probably not the average focus for an organization. The reports I am able to pull each month help us strategize on which areas are more receptive to our customers and would be best emphasized in our advertising in other online media sources.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Analytics for abandoned carts and other conversions has been helping to see what is a hot product.
  • The lack of any sort of inventory edit within the program itself has been an issue.
  • It's much better than our previous system, which has saved us lots of time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Streamlined fulfillment and reduced errors in shipping.
  • It allows multiple users to be updated on statuses without the need for constant communication.
  • Created a streamlined ordering option for wholesale buyers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • BigCommerce has reduced our total cost for website management.
  • Using BigCommerce we have significantly reduced time spent on order management.
  • We have been able to do more with our site while spending less money on using a developer to build/modify our website.
Mark Linkhorst | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Our business has grown year over year using BigCommerce and has had a very positive impact on ROI
  • We've seen our conversion rate grow once we dropped the free theme and upgraded to a paid theme for the visual experience for our customers. We only made this change in June but the conversion rate chart is on a steady incline since the upgrade. Free themes may be a good place to start out but once you get the kinks worked out, you should look for a better front end by getting a paid theme.
  • We are more streamlined for larger volume days in terms of managing the fulfillment side of things and BigCommerce keeps everything organized very well.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Overall, we were very pleased when we first switched over to BigCommerce. We found that we got great value compared to the previous platforms that we had used (Magento, OFBiz, AmeriCommerce). ROI was great.
  • As we began to scale and build our business, the pricing structure changed on us and it was going to 3X our monthly cost. It was then that we started to explore other options and found ShopifyPlus, which is where we currently host all of our websites.
  • If the price didn't jump on us, we probably never would have changed because the BigCommerce platform is really solid.
October 14, 2019

When Less is Less

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Positive overall dashboard with good data, we love that
  • We still enter most orders manually. Even though I have streamlined that process, it still takes quite a bit of time, even with a paid Zapier integration between Xero & BigCommerce & Stitchlabs & Shipstation. Most of our wholesale customers pay via terms so they order through email.
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