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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.9
    69%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and eCommerce security highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

View all alternatives
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Reviews and Ratings

(660)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Ken Falta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I switched to BigCommerce awhile ago now after attempting to use some other shopping cart sites along with trying to run my own webstore software with not the best results.
One of the things I like about BigCommerce was the fact they have fantastic customer service and were able to walk me through making changes to my domain name and other settings I was not sure on. They also make it really easy to build your site and list products which has made for a nice looking website, but has made the shopping on my site a lot easier for customers which has also helped increase sales which has made a huge difference!
  • The customer support really is fantastic. Even with newbie questions I asked, they were quick to reply with the information I asked for, including helpful links which really made the difference in switching over and understanding what I needed to do.
  • I am really thrilled with the interface and how easy it is to learn to use. From being really easy to create new pages, edit themes, and add new products, the interface takes very little time to learn. The theme editor is amazing with its WYSIWYG-style interface--I was able to create eye-catching pages in no time.
  • The plug-ins you can add to your site are really handy, including shipping and payment processors like Stripe, which has just in itself helped increase my sales over using PayPal only.
  • Another nice feature is the security for your site, BigCommerce is always updating things and trying to make your webstore as safe for you and your customers as possible.
  • So far I have been really pleased with all aspects of BigCommerce and have not run into any problems or things I would do differently. Something small but something I can think of is in the theme editor. It would be nice to be able to add more items to a page, as I kept finding out I was running out of space when creating pages with lots of graphics/links.
I really think that BigCommerce is well suited for most businesses from small, like my company, to much much larger companies. With being able to easily upgrade your account to more features if needed, it makes it an easy choice. Not sure if this is right for you? Well you can have a free trial and check out how easy it is to set up a website and create products, categories, and pages. I really liked being able to do a trial of things to see if it was something I could design a site with or if I would be having issues, lucky for me things seemed fairly easy to use, and after using it for awhile I found that it was really powerful yet something you do not need to be a tech to use. Something I found really handy for my needs is the ability to set preorders so that customers can order items knowing there is a lead time on the item being made. As I make all the items I sell myself, there is a lead time and the ability to add this to the product pages before ordering has made a huge difference as right away my customers know there is a wait for it to be made and they have confirmed by checking off boxes that they know this. There is a TON of options and addons I have not even had a chance to play with yet, but slowly am as I go. Having all this available really makes BigCommerce a good option if you are looking for a place to host your webstore. I would suggest to have a look at their FAQ and Info pages and if you have any questions drop them a message as that is what I did more than once and they were really helpful and friendly.
Online Storefront (9)
100%
10.0
Product catalog & listings
100%
10.0
Product management
100%
10.0
Bulk product upload
100%
10.0
Branding
100%
10.0
Mobile storefront
100%
10.0
Product variations
100%
10.0
Website integration
100%
10.0
Visual customization
100%
10.0
CMS
100%
10.0
Online Shopping Cart (2)
100%
10.0
Abandoned cart recovery
100%
10.0
Checkout user experience
100%
10.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
100%
10.0
Promotions & discounts
100%
10.0
Personalized recommendations
100%
10.0
SEO
100%
10.0
eCommerce Business Management (5)
100%
10.0
Multi-site management
100%
10.0
Order processing
100%
10.0
Inventory management
100%
10.0
Shipping
100%
10.0
Custom functionality
100%
10.0
  • I have been able to make a website that is easier for my customers to find products on and easier for them to order on.
  • Being able to add Stripe as a payment processor has doubled my sales compared to just selling via Paypal.
  • Having the ability now to sell gift certificates automatically has helped with sales also. It was a easy feature to turn on and set up.
Less than $20,000
I was recommended to use BigCommerce by a friend who runs several large companies doing online sales. She suggested them after talking to me about what I needed for my company's webstore. She suggested them as she knew they worked well for pretty much any size company you have, and can add/subtract more options/scripts as needed. After checking out the site and doing a trial to see if the website was something I could work with, and it was I signed up for an account. It has worked out perfectly for our small company, with a fair cost each month for all the services I need for my company with the added security of them running the servers and backend.
This is something that I have not yet played with, but something I plan to learn more about and see about exploring more. The ability to do these kinds of things opens so many more options, which is rather exciting, but also unknown areas for myself right now. BigCommerce is really good about supplying help files/videos and of course their customer support is great.
I looked at these companies and some others to see what they offered and for how much. After watching lots of videos and reading lots of pages, I started to narrow down the list. I was still unsure so took a chance and took the free trial with BigCommerce; right away I was thrilled to find how easy it was to set up, and before long I had the basic structure for my site in place. One of the things I found with many other sites/softwares was how confusing things would get for a newbie. I also really love the theme editor with BigCommerce as it makes creating eye catching pages super easy, compared to having to play with CSS and other rather confusing things.
  • Creating Product Pages
  • Uploading Images and making Gallery's
  • Creating and Editing Themes for your webstores needs
  • Easily keeping track of Orders and Customers Information
  • I can not think of anything at this moment per say as I have been happy with really everything so far, and for what I have done with my site, I have not found anything all that cumbersome, maybe more of a learning curve on my side vs something they did wrong.
Yes
I have the app on my iPhone and love it!
It is really handy when I am out and about to be able to see if there was any incoming orders along with check on order status, messages from customers and other options.
The app is really easy to use and offers options that really help with running a business online.

I really like BigCommerce over all as I found that it is pretty easy to create your own webstore with their interface and customer support.
Documents and Customer support were fantastic in helping me move my domain name over to them and set things up right. The Documents available including some videos, examples it helps you figure out how to make things work I found.
Being I have played with webstore sites/software before things started to make sense fairly fast with how things are done on the site, but I think someone even more new to things than myself would find things fairly easy to get started and then things will slowly fall in place from there.
2
Being that we are a small home based company, most times it is me working on the website from doing the actual product pages to checking on new orders/messaging customers etc. My wife also helps with these duty's and with BigCommerce the way its setup she is able to do what is needed without any problems also.
2
I feel that if you have a fairly basic knowledge of how a webstore works and how sales and payments you should have enough to get started, and if your not sure Support is amazing. Some other skills that are very useful is working with graphics software to create the graphics needed for your site, along with people who can create product pages with the information and pictures your customers need to make a proper decision on buying from you.
  • Easy to use Webstore
  • Being able to reach out to customers around the world, not just local.
  • Webstore is something I can create and maintain myself
  • For myself I really like the idea I can list products as Pre-Sales as my items are made to order. This way my customers KNOW there will be a lead time on their order without me needing to message every customer to check if that is okay.
  • Its helped me create a website on top of my Webstore where I can link/supply information that is related to products I sell, this has helped increase traffic to my site, thus increasing sales.
  • I plan to expand into other items related to my current items, and know creating the Categories and product pages will not be a crazy hard thing to do, so this is very reassuring.
  • I would like to add a digital download section to my site eventually and was really happy to see all the options and settings for digital sales already there for you in the console.
I gave this rating of 10 because I really do love BigCommerce and how well it has worked for my needs. It has allowed me to create a webstore/Website where I can reach out to customers around the world and also help supply my customers with information about the products we offer. Its nice to have everything all there including a TON of options I have not used yet, but can if I need those options.
Yes
It replaced two things actually. My not so great webstore I used to run along with a separate website. Now I have everything in one site making it easier for my customers to find what they need but also having everything all in one place in general is rather nice.
I am VERY happy to be with BigCommerce compared to the way I was doing things as my webstore was not very good and I struggled to keep it going and never had any time to work on my website.
But now having everything in once place I can easily edit, I really am happy about things compared to the way they were.
  • Scalability
  • Ease of Use
Honestly for myself the biggest reason was the fact I could not only create a proper webstore/Website with them pretty easily, but It helps me keep track of orders/customers etc. My old webstore was not very good and I am sure I lost customers because of it, so with BigCommerce its fantastic I can build things better.
I think the only thing I would have done different when looking for a place to host my webstore was to ask friends who already are running company's where they were using and why vs me looking at all the sites and doing a trial if they offered it, to see if it was right for me.
I think I would have asked them and then made my list shorter to save time and energy looking all over.
  • Implemented in-house
Yes
I started with a trial membership, then subscribed and started to create the new Webstore/Website before making any domain level changes.
I gathered all the information I needed for the change thanks to Support and when the website was ready to go, I made the changes to the domain to move it over to BigCommerce. So it was a slow progress into the new Webstore but being able to do it in phases helped make it not seem so overwhelming.
Change management was minimal
There really was no real Change Management on our side of things being such a small company and it really only being myself for the most part things did not change much other than small changes needed during the changeover. Biggest change I can think of is just the learning curve to BigCommerce and its interfaces and such, but that really is not that bad either.
  • Knowing what to change in the Domain DNS Server settings and doing it correctly so everything connects right.
  • Just the learning curve to using BigCommerce dashboard and learning what terms mean what.
I was VERY nervous about the changeover, but took my time and talked to support a bunch before making any actual changes to things.
Once my domain DNS changes were made things just worked with the new Webstore, so it happened way easier than I was expecting to be honest, but that sure is not a bad thing.
Overall I feel things went fantastic during implementation, and another reason I am still with BigCommerce is they just make things work and make me feel good about the security of my webstore and my customers.
  • No Training
I have some knowledge of websites and webstores from years of playing with them, so was lucky in having that knowledge going into things.
I found that the Documents and FAQ pages available really do help and doing some searching you can find videos on how to actually implement different options and settings. If you are pretty new to all this, it might be worth checking into what training is available and if it suites you needs/price range.
I have the basic account with BigCommerce and for my needs its fantastic! It offers me lots of options to change things from product page layouts, to the actual websites design and functions.
So far it has offered me every option I have needed and even some more I did not know I needed but sure am glad to have.
I would suggest looking at all the pages and their options before making any changes to things. See if you can see how things flow and what information you need to make those changes.
I have a notebook that I kept with me when doing the site, and wrote down settings before making those changes as I was learning so in case I made a mistake I could refer to the book and change that setting back hopefully fixing any possible issues. Take your time and do not rush things you are not sure about would be my biggest suggestion.
No - we have not done any customization to the interface
No - we have not done any custom code
I have not really done anything too special with my webstore as of yet, as I have found most of the options I need are already there and easy to use with no changes at all. I am not sure what changes I could make in things to be honest so stay away from anything too crazy when it comes to code and such.
No I did not purchase it, as it was not something I really needed for my small company/small webstore as I did not think I needed that, and honestly the messages I have had with support have always been replied to fast and with great detail including links to help articles and other helpful videos and info. So for my needs the support system that is there is perfect.
No
When I was first moving my domain over to BigCommerce I was not sure what changes I needed to do to DNS servers and such for the domain and was very scared of messing everything up. What made it complicated was I am keeping my current email servers but wanted to move the actual website to them.
Support was amazing with helpful information, links to documents and videos that would help me make those changes.
Things went really well thanks to all the info they provided which helped reduce my stress levels during this important changeover to BigCommerce.
Support have always gotten back to me really fast and have always been super helpful even with dumb questions like I was asking.
They always replied with a proper message including the information I needed and links to help files/videos to make it that bit easier and save me time searching for the right information.
I was really stressed out with the need to move the site to them, but with the customer support and information they made it about as painless as it could possibly be, which I REALLY appreciate.
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to.
Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far.
Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
April 13, 2022

BigCommerce Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to sell our product online, both wholesale and retail.
  • One stop solution for our e-commerce needs.
  • Easy to learn and use.
  • Price could be better.
  • 3rd party vendors constantly bothering us.
For a small business like us, it is a one-stop solution for our e-commerce. Not sure about any other situation.
Online Storefront (9)
72.22222222222223%
7.2
Product catalog & listings
100%
10.0
Product management
100%
10.0
Bulk product upload
N/A
N/A
Branding
100%
10.0
Mobile storefront
100%
10.0
Product variations
50%
5.0
Website integration
50%
5.0
Visual customization
100%
10.0
CMS
50%
5.0
Online Shopping Cart (2)
70%
7.0
Abandoned cart recovery
70%
7.0
Checkout user experience
70%
7.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
53.33333333333333%
5.3
Promotions & discounts
60%
6.0
Personalized recommendations
50%
5.0
SEO
50%
5.0
eCommerce Business Management (5)
78%
7.8
Multi-site management
70%
7.0
Order processing
100%
10.0
Inventory management
80%
8.0
Shipping
70%
7.0
Custom functionality
70%
7.0
  • Generally positive impact on all of our business objectives.
$100,000 to $500,000
I do not think the way our company uses it qualifies us to determine the product's overall scalability yet.
I am not familiar with the term API and do not think our company currently uses this function.
We also have and use a Wix account for a generic webpage that does not involve e-commerce.
3
Marketing/Sales
1
BigCommerce requires only very basic computer skills to maintain
  • Online catalog
  • Online sales - retail
  • online catalog - instead of printing catalog, out website developed with BigCommerce is now becoming our online catalog
  • Not sure
Yes
BigCommerce replaced Wix.com because of it offered better options (choices) for us
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Product Features : we had to have both wholesale and retail pricing and BigCommerce provide very easy solution
I may look into other companies which might offer better pricing
  • Implemented in-house
No
Change management was minimal
  • Migration from previous program used were the hardest part
No
  • no training
Yes it was easy and I do not think training is necessary, as long as you have basic computer skills.
I have not made any attempts to specially configure the BigCommerce for our organization. Not qualified to answer this question.
none
No - we have not done any customization to the interface
No - we have not done any custom code
No
No
They have special pin number and phone number to dial, which is answered by a very friendly customer support staff. I have called in number of times and got a very friendly support every time.
Explained on previous question. Got friendly customer support, every time I called in.
  • Listing products with various options (size, color, etc.)
  • Limiting or restricting certain portion of the sku's (removing sold out sku portion from existing listing)
Yes
I am happy
I have never had any problems with site being unavailable or down.
No issues experienced.
  • None
  • I would like to have my business accounting software integrated with BigCommerce
Not sure. Our accounting software is very old and outdated.
  • File import/export
When we first migrated our data from old website, file import was done through a help of BigCommerce technical support staff. It was very very easy and had no issues at all.
No
I did not negotiate any terms with the vendor.
No
No
  • No upgrade were done as of this review date
  • N/A
No
No
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.
  • Fast load time of site platform on all devices
  • Easy Inventory Management
  • New Variations tools are much faster for data loading
  • Fully accessible meta data for categories, inventory, pages and posts for optimization
  • Convenient built in blog for adding content
  • Platform is easy to train on, we use webex to train clients on their back end management of their stores
  • Multiple Payment options encourage more sales
  • Amazon integration, Google Shopping integration, eBay integration
  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
Great for start up or established ecommerce business. For the same price as basic Shopify store you get a full featured store with BigCommerce. We also build a lot of WordPress stores for startups, most migrate to BigCommerce as their revenues grow. For small stores 1-4 products, a Wordpress starting point is more affordable (free ecomm plugins) but when you are ready to make your store a business, you need a full functioning store with the capabilities to integrate with 3rd party shipping and selling platforms.
Online Storefront (9)
88.88888888888889%
8.9
Product catalog & listings
100%
10.0
Product management
100%
10.0
Bulk product upload
90%
9.0
Branding
90%
9.0
Mobile storefront
100%
10.0
Product variations
90%
9.0
Website integration
100%
10.0
Visual customization
90%
9.0
CMS
40%
4.0
Online Shopping Cart (2)
100%
10.0
Abandoned cart recovery
100%
10.0
Checkout user experience
100%
10.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
100%
10.0
Promotions & discounts
100%
10.0
Personalized recommendations
100%
10.0
SEO
100%
10.0
eCommerce Business Management (5)
96%
9.6
Multi-site management
100%
10.0
Order processing
100%
10.0
Inventory management
100%
10.0
Shipping
90%
9.0
Custom functionality
90%
9.0
  • Store revenues increase year over year since moving to BigCommerce
  • Adding Amazon check out increased sales
  • Would like a better template, or template functionality
  • Need a newer template that will still display products on the front page (needs to look like a store)
$20,000 to $100,000
BigCommerce Cart offers scalability - the only challenge we have had is the phasing out of existing templates (no support) and the lack of viable templates with full inventory display on home page. We have clients with both paid and basic themes, and upgrading is not an option if we cannot find a theme option with inventory display (NOT CAROUSEL). EStores need to feature 20+ products on home page all the time, the carousel is only viable on desktop and it can only display 5-6 items without scrolling, not our idea of good product display. Home page products outsell all outer products in store, need to have enough display space to feature more than what is available in a stupid carousel.
Integrations allow us to provide inventory to multiple third parties for additional selling options. We use the apps to push inventory to Amazon and Google Shopping. Adding Amazon check out has increased our sales. Right now approximately 1/3 of all checkouts are Amazon pay. We recently integrated our BigCommerce (BC) store with our Amazon store, so now our Amazon sales track in BigCommerce and customers are saved in BC history with their orders, great for retargeting via our email marketing.
We use Woo Commerce/WordPress for many start ups with small inventories. We also manage Square, Shopify, Magento and MonsterCommere stores for clients. We find that BigCommerce is the best overall solution - although many clients that are tied to their Magento investment are afraid to leave. They think savings thousands of dollars moving forward negates their decision to start out with the wrong platform (over spending on their initial investment and management). Once we convert them to BC, they never want to go back.
  • adding inventory
  • managing orders
  • coupon codes
  • setting up abandoned cart reminders
  • setting up also boughts
  • no ability to add tracking information to order confirmation
  • theme editing requires html skills
  • abandoned themes - happens too frequently
  • not enough free theme options with good features
Yes, but I don't use it
other than a few issues that can be overcome with a programmers assistance, the platform is easy to use/manage and train our clients on
2
Store Manager
Store Programmer
2
Store manager - day to day operations, shipping, tracking
Store programmer - weekly updates to store as needed
  • Sales of product line
  • Facilitation of inventory to other platforms
  • Store is used as a model to sell more stores
  • We have a wordpress version of the store to showcase the advantages of BC and upsell clients into BC
  • Adding more product lines to store
Have to keep the store up and running, have not found any other ecommerce solutions that come close in value for cost
Yes
Network Solutions/Ecommerce (monster commerce platform)
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Cart functionality, mobile site display
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
no changes
should have made the move a year sooner!
  • Implemented in-house
No
Change management was minimal
inventory data entry needs to be facilitated for the customer/client. We price our client packages with data upload (at least 10 products) and webex training time to be sure that they have a good handle on their inventory process. New variations system is much easier to train on
  • loading variations took a lot of time
  • multiple checkout set up
  • making sure payment gateway was capturing and authorizing payments
go through every tab in every section to make sure you are not missing any important settings, some store settings are in odd places (other/miscellaneous tabs).
No
We have never had a need for premium support. The free help line has always been able to answer our questions of resolve any problems
Yes
we always report bugs and initiate requests for cart upgrades.
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.
Friendly, live 24/7 support, USA based, never overseas operators reading out of manuals
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce serves as our company's e-commerce platform.

Our products are displayed and sold via our BigCommerce e-store.
  • Integrate well with many applications (i.e. Constant Contact, WordPress, etc).
  • Provides many secure and relevant payment gateways.
  • Amazing and knowledgeable support staff.
  • Offers an incomparable, all-around cost-effective e-commerce platform.
  • Offer more free template themes that offer a great user experience design.
  • Provide more comprehensive analytics for Abandoned Cart.
BigCommerce is well suited in offering great out of the box themes with easy (limited) customization options.

BigCommerce can improve on bring able to support customized theme template updates so that any customizations aren't overridden/erased for theme updates.
Online Storefront (9)
96.66666666666666%
9.7
Product catalog & listings
100%
10.0
Product management
100%
10.0
Bulk product upload
100%
10.0
Branding
100%
10.0
Mobile storefront
100%
10.0
Product variations
100%
10.0
Website integration
100%
10.0
Visual customization
80%
8.0
CMS
90%
9.0
Online Shopping Cart (2)
80%
8.0
Abandoned cart recovery
80%
8.0
Checkout user experience
80%
8.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (3)
100%
10.0
Promotions & discounts
100%
10.0
Personalized recommendations
100%
10.0
SEO
100%
10.0
eCommerce Business Management (5)
96%
9.6
Multi-site management
100%
10.0
Order processing
100%
10.0
Inventory management
100%
10.0
Shipping
100%
10.0
Custom functionality
80%
8.0
  • Allows us to streamline operations.
  • Reduced total cost of ownership.
  • Allows us to offer a secure, modern e-commerce experience with little to no technical experience.
Not available
BigCommerce is constantly updating the platform to offer the latest security, payment, and application integrations. You can scale up or down with BigCommerce seamlessly to your customers while preserving the integrity of your store.
We use several integrations to streamline our order processing, shipping, CRM and Marketing efforts.
Amazon is a fair contender however not as easy to understand and get started if you're not in the tech space.
2
Product Management
Operations
Accounting
Marketing
1
We currently have a BigCommerce admin to review site performance and look for new features/functionality.
  • Fast, consistent e-commerce resource
  • New and stable integrations with complimentary apps/platforms
  • Customer friendly/ease of use
  • Leverage complimentary apps to create a wholistic customer experience
  • May be able to use BigCommerce if/when Enterprise levels are achieved and need to use as an international eCommerce platform.
Amazing customer support, continuous growth and innovation, and fair pricing (although I would prefer more features (for shipping customization) for the Plus plan.
BigCommerce is reliable, fast and well maintained.
BigCommerce is quick, responsive and works well with other integrations.
  • MailChimp
  • Outfy
  • Smile.io
  • ShipStation
  • Pinterest
  • Facebook
  • TrustedSite
Integrations were easily setup, launched and maintained via BigCommerce Marketplace.
  • WordPress
Yes
  • File import/export
  • API (e.g. SOAP or REST)
BigCommerce has a very easy template, store setup. Easy to add external applications using the Marketplace or API console.
Make sure to contact BigCommerce support to walkthrough any questions/concerns with integrating apps. They are very helpful in helping you setup and test integration.
Jack Bendrihem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Big Commerce to sell our broad range of customer print products that are primarily paper-based; brochures, posters, postcards, etc. We use it as an extension of our business, and it is not our primary income generator. The biggest advantage of having BigCommerce is that when customers need pricing on a range of various products, we simply direct them to our site. For example, if a customer needs a brochure/pamphlet printed and they require folding, the system will illustrate the fold based on their choice. It's very cool.
  • Their live chat help is very, well, HELPFUL. They simply DO NOT re-direct us to an FAQ page....they help us solve problems. And if by chance they cannot help, then they escalate the issue to those with more technical savvy. By helping us, they are also helping themselves. Our problems are their opportunities for improvement.
  • Sometimes it is too difficult and too time-consuming to resolve an issue over chat. It's also frustrating. At some point during an arduous chat, the operator should offer up the option to discuss over the phone.
  • BigCommerce gives us a wonderful platform by which we can offer our products, and that's all good and fine, but reaching a market is another task in itself. They have gained my trust as a loyal customer, and it would be great if they could also help my business grow by offering SEO/marketing services.
BigCommerce is well suited for those selling products, but a bit more difficult when it comes to companies like mine that are trying to sell printing.
Online Storefront (8)
91.25%
9.1
Product catalog & listings
100%
10.0
Product management
100%
10.0
Bulk product upload
100%
10.0
Mobile storefront
100%
10.0
Product variations
100%
10.0
Website integration
100%
10.0
Visual customization
30%
3.0
CMS
100%
10.0
Online Shopping Cart (1)
100%
10.0
Checkout user experience
100%
10.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (2)
45%
4.5
Promotions & discounts
80%
8.0
SEO
10%
1.0
eCommerce Business Management (2)
100%
10.0
Order processing
100%
10.0
Custom functionality
100%
10.0
  • It has NOT had much of an impact, mainly because I have not been able to reach a market broad enough to drive traffic
Less than $20,000
I am not sure exactly to what you are referring to. If you are referring to our website, then I would have to say that the site is very well equipped to handle an immense amount of business volume.
We use several APIs, which have made the experience and functioning of our website more intuitive and robust. The most important integration is that with PayPal Payments with Braintree. We also have integration with JotForm and PureChat.
We have researched many, but used only BigCommerce.
3
basically updating products. customer service. blog maintenance.
1
knowledge of backend programming.
  • customer satisfication
  • customer issues with shipping
  • honestly, nothing.. cannot think of anything at all.
  • for our new business product venture, we plan to use BC to setup our online site
we love the staff at BC ( for almost 10 years, probably, back when it was first beginning! ) . always quick to answer a question or problem..
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
we'be been with BC since the very beginning and love them..
I wouldn't...
  • Implemented in-house
No
Change management was minimal
  • maintaining the prices for all the thousands of prices that were input; shipping, etc.
just always ask questions and reach out to someone if you are not sure of any aspect of the setup. They will patiently walk you through everything and never rush you nor brush your questions as irrelavant or silly.. We are not millenials, hence, it was an effort for our company to setup and implement this online ordering system yet it felt easy to do with BC
  • Online training
  • no training
we aren't computer literate as many younger people are so it was difficult at time
you do need training..
too complex at times
none
Yes - we have customized the interface extensively
was somewhat easy
Yes - we have added extensive custom code
also somewhat easy
none at this time
No
Yes
cannot remember what the issues were but there have been several occurances with bugs and such and it was resolved within hours or a couple days at most..
yes, it was the Christmas/New Year's week a few years ago, and our servers went down with BC.. it was a 'omg' moment in the office. But we reached out and within the day we were back up again! {whew} !
they are a great solid knowledgable staff.. worldwide,too! someone is always awake somewhere in this world to take my email and respond.. even on the phone at times! LOVE BC!
  • setting up the products
  • the payments
  • backend functions can be tricky at times; need a good knowledge of computers.
Yes
because it is easy to use, once it is setup.. It isn't a one day sort of thing; you don't say on Monday "hey, I"m going to start selling my widgets with a big commerce website" and expect it to be up and running by Friday! NOPE! You have to put in some time and get it done but once it is done and running, it is seamless... The best!
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
  • mobile
you need some knowledge.
  • no
none that we know of at this time
  • File import/export
we have an offsite computer guy that handles this stuff
it is easy, if you have basic computer programming knowledge
it might help to have someone, even if it's just a freelancer or side hustle person, on board temporarily to help setup initially.
love BC.. always there to help
they don't abandon you after you start . using them. They care about the long term customer/vendor experience
pricing...
none.. just always reach out and ask questions; they do value your thoughts and are there to help
No
  • did not upgrade yet
  • will let you know when we upgrade
No
No
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